Name: avid hotel Columbus Northwest - Hilliard by IHG
Address: 3900 Lyman Drive, Columbus, Ohio, United States of America, Columbus, Ohio, US
Price range: US$101–US$283 per night
Rating: 8.8

What guests think

Guests say avid hotels - Columbus Northwest - Hilliard by IHG offers clean, modern rooms, friendly staff, convenient highway access near restaurants and the zoo, and a simple breakfast; the always-available freshly ground coffee is a frequent highlight.

Several reviews note noise issues—from road and plumbing sounds to loud air conditioning—and describe minimalist rooms with limited storage and mostly showers instead of tubs. Cleanliness is widely praised, though a minority reported lapses such as dirty floors, stained linens, or worn fixtures. Facilities are simple, with a small indoor pool and basic gym, and parking can feel tight. Overall, expect a clean, modern, budget-friendly stay in a convenient location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are simple, with a small indoor pool and a basic gym; 24/7 lobby coffee and pet-friendly policies are appreciated. Some guests note maintenance or access issues (occasional pool closure, tight/icy parking, and a broken side-door latch), and limited outdoor seating.

Related guest reviews

8

Christy

1 Jan 2023

·

Stayed 19,356 nights

Nice hotel that meets our needs. The exit door by the pool has had a broken entry latch all 3 times we have stayed here. Once in September and twice in December. They accept pets and the hotel is affordable. Very clean inside. The grassy areas around the hotel are polluted with dog feces. No poop bags and limited trash cans. We plan to continue to stay at this hotel.

10

Jenny

14 Sept 2025

·

Stayed 2 nights

Love the pet-friendly!

10

Rachel

7 May 2023

·

Stayed 1 night

Great hotel. There wasn’t a microwave in the room, but you could use the one in the lobby. The pool was small. But otherwise, great staff, good quick breakfast, nice area.

6

Peter

23 Nov 2023

·

Stayed 1 night

Small parking area. I saw quite a bit of pickup trucks, including mine. Turning space, in some instances, not enough. Great people. "Free" breakfast is continental. Just muffins and carbs. Need to know before you book if that's important to you. I didn't like the tile floors throughout. Cold on your feet. The mattresses are the foam ones. Mine was way too firm. Didn't get any sleep. Overall, ok place. Spartan rooms.

8

Doreen

10 Sept 2023

·

Stayed 2 nights

It would be nice to have a couple of benches outside for sitting. I noticed people sitting in their cars because no where else to sit.

8

Casey

29 Oct 2025

·

Stayed 1 night

I would give them a 5 star rating except the pool was "closed due to maintenance"... They weren't maintaining.

8

Analiza

21 Aug 2025

·

Stayed 3 nights

Location close to everything! Enjoyed workout facility.

8

Gina

25 Feb 2024

·

Stayed 1 night

Our stay was good.. My only negative comment… There was ice in the parking lot in the back.. very unsafe to walk.. Possibly throw out some salt to de-ice.. Thank you..

10

Prggy

7 Jul 2023

·

Stayed 1 night

Everything very clean! Good area! Pool was absolutely freezing. Rooms lovely!

10

Debbie

21 Nov 2023

·

Stayed 1 night

Very nice and clean. Best coffee!!!! Made with freshly ground coffee beans!

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Cleanliness

Most guests find the property very clean, from rooms to common areas. However, some report lapses such as dirty floors, stained linens, or shower grime/rust, and occasional wear.

Related guest reviews

10

Joan

29 Oct 2024

·

Stayed 1 night

Excellent service and cleanliness.

10

Shannon

11 Sept 2025

·

Stayed 2 nights

Super clean, extremely comfortable bed, and decent breakfast. Will definitely come back and stay!

10

Michelle

11 Nov 2025

·

Stayed 2 nights

Our room was very clean. Front desk staff were

4

Sharmelle

8 Jul 2023

·

Stayed 1 night

The shower was old and rusted I didn’t want to use it, and the sheets had stains on them.

6

Kavitha Dharmalingam

10 Jun 2024

·

Stayed 2 nights

We stayed here for two nights with small children. The hotel was more run down than other reviews would indicate. Walls were dirty and paint was chipping. Floors and carpet were dirty or stained in common areas. Sheets were dirty when we checked in, but staff was quick to respond. Breakfast was ok with somewhat limited options. No coffee maker in the room, but coffee was available in the lobby all day.

10

Joseph

6 May 2025

·

Stayed 2 nights

Very clean, easy check-in, friendly and helpful staff

4

Mary

24 Nov 2024

·

Stayed 3 nights

The floor was filthy. I took a shower and walked into the bedroom. I went back into the shower for my comb and left black footprints in the shower! I requested my room to be cleaned every day and it never happened. The included breakfast was almost inedible. Would not stay there again.

6

Ngoc

27 May 2024

·

Stayed 2 nights

Good location. Bedding was dirty.

10

Olga

12 May 2025

·

Stayed 2 nights

Very clean

6

Shelly

8 Jun 2024

·

Stayed 3 nights

Location is good, safe area. We have stayed at AVID in other cities and liked it but this location was dirty. Elevator not cleaned, walked in room after shower and feet where black, walls not wiped down.

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Rooms

Rooms are modern with comfortable beds, blackout shades, and showers rather than tubs, but storage is minimal and some find them small. Several guests report noise from AC, plumbing, nearby roadways, or thin walls.

Related guest reviews

8

Stephen

28 Oct 2023

·

Stayed 3 nights

Breakfast was less than expected. No drawers for clothes. No closet. Shelves and hooks inadequate for a multiday stay. Good luggage carts. Quiet hvac. Adequate power and usb outlets.

8

GENEVA

1 Aug 2024

·

Stayed 3 nights

This was an excellent choice with restaurants close by. Staff very friendly. Cleanliness was top notch. Staff friendly very knowledgeable to surrounding area with questions regarding local dining. Parking lot area was in a safe zone. Only bad review : Room was not soundproof . While in bathroom doing your business do you really want to hear the neighbor doing the same. Honestly this would have been Excellent for those exceptions. The price was very reasonable for a family of four.. Appreciate your staff

10

Sherry

27 Aug 2025

·

Stayed 1 night

Hilliard is a lovely town and this hotel was as good as other Avid locations I have used, however the area has a lot of road noise so expect to hear this within your hotel room.

8

Ron

6 Jan 2026

·

Stayed 1 night

Clean room, coffee available 24 hours, blackout shades, comfortable bed. Only negative is the thermostat light stayed on all night which is right next to the bed.

6

Peter

23 Nov 2023

·

Stayed 1 night

Small parking area. I saw quite a bit of pickup trucks, including mine. Turning space, in some instances, not enough. Great people. "Free" breakfast is continental. Just muffins and carbs. Need to know before you book if that's important to you. I didn't like the tile floors throughout. Cold on your feet. The mattresses are the foam ones. Mine was way too firm. Didn't get any sleep. Overall, ok place. Spartan rooms.

10

Jay

4 Jun 2025

·

Stayed 2 nights

This was a wonderful property. The front desk person was so helpful and super friendly. The room was very clean and so quiet. The place was full but I never heard another person. We would definitely stay here again!

6

Gina

6 Jun 2024

·

Stayed 3 nights

Property and location was great. Room was clean but very small and no bath tub, only a shower.

8

April

31 Oct 2025

·

Stayed 1 night

Decent hotel and room. Staff was nice. The only issue is the plumbing was loud, and it sounded like water was rushing into the bathroom every time the room above mine flushed the toilet.

2

Aidan

23 Jun 2025

·

Stayed 1 night

Staff was wonderful, so the 1 star has nothing to to do with them. But the AC was so loud it would wake us up, on top of that it couldn’t get the temperature down until 4 hours after we set it. Just feels like a cheaply built building all around

8

Michael

19 Nov 2023

·

Stayed 2 nights

The place was super clean! Breakfast was great! Staff super nice! The only downside is you literally can hear Eveything in the hotel! I don’t think this place is sound proof enough!

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Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-in and accommodating responses. A few reviews mention poor handling of a nighttime noise issue, inconsistent housekeeping communication, or a rude interaction.

Related guest reviews

10

Denise

8 Aug 2023

·

Stayed 1 night

It was perfect- the front desk person, Vicki, was friendly and knowledgeable.

10

Kathryn

31 Dec 2024

·

The staff here were so nice. I asked to extend my stay one more day and If housekeeping could just bring me more towels while I was out, and they fixed up the whole room including placing my twins’ personal pillows and teddy bears neatly on the bed after making it. The shower pressure and water temperature was perfect. The whole hotel was very clean and quiet. Will definitely be back if I need to.

2

Nancy

14 Jul 2025

·

Stayed 2 nights

I have stayed in this hotel in the past without incident, but my stay last month was truly awful. I was woken up around 12:30 a.m. with the people in the room next to me talking EXTREMELY loud and banging around. It was concerning, and after about a half hour I called the front desk to ask what could be done, or if I could switch rooms (not that I wanted to at 1 a.m.!). The clerk told me the hotel was full so I couldn't be moved, but he said he would talk to them to get them to quiet down. No one every came up stairs, and they continued talking LOUDLY and banging around chairs or something until 5 a.m. I wasn't able to go to sleep until after 5 a.m.. Obviously this was an awful stay. I messaged the hotel to see what could be done about it, but I have had no response. I would avoid staying here because of the possibility of serious sound issues, and the property’s lack of responsiveness to the issue.

10

James

17 Jul 2025

·

Stayed 2 nights

The hotel was wonderful. It was clean, modern, and the breakfast was wonderful. It's close to the Columbus Zoo, so if you're going there, that's a plus. The folks at the front desk were very helpful and wonderful at their jobs.

10

Jacqueline

7 Oct 2025

·

Stayed 1 night

Our stay was very enjoyable and everything was so clean and the staff was very friendly and helpful!!

10

Jeannine

2 Oct 2025

·

Stayed 1 night

Great safe location. Staff greeted us and was very welcoming. We stay at this hotel every time we’re in the Columbus, OH area. Pleased to see they are. Now offering hot breakfast. The freshly brewed coffee that is available 24/7 is awesome.

10

Joseph

15 Feb 2023

·

Stayed 1 night

Check in was great. Person who checked us on was friendly and genuinely interested in our travels. Room spotless. Liked the decorations. Breakfast had a lot of great choices. Definitely will stay again.

10

Connie

26 Dec 2025

·

Stayed 1 night

Staff was great, clean room-we got the room we asked for!

8

Kenneth

1 Dec 2024

·

Stayed 2 nights

Room was very clean. Great bed and pillows. Clean bath. Just make sure to understand they only service the rooms upon request. Did not tell us at check in

2

Kathleen

3 Mar 2025

·

Stayed 1 night

NO HOT WATER FOR ENTIRE STAY. EXTREMELY RUDE GIRL AT FRONT DESK ON THE WEEKEND. Never again!

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Location

Convenient, safe location near major highways, restaurants, and an easy drive to the Columbus Zoo and greater Columbus. Some road noise is audible in certain rooms.

Related guest reviews

10

Luanne

12 Jul 2025

·

Stayed 2 nights

Great hotel for this location in suburban northwest Columbus.

10

Cesar

11 Jul 2023

·

Stayed 1 night

Small boutique hotel. Clean and affordable. Easy access to I-270 near Hilliard, OH.

8

Hannah

10 Apr 2024

·

Stayed 1 night

Easy check in. Several eating options near by

10

James

17 Jul 2025

·

Stayed 2 nights

The hotel was wonderful. It was clean, modern, and the breakfast was wonderful. It's close to the Columbus Zoo, so if you're going there, that's a plus. The folks at the front desk were very helpful and wonderful at their jobs.

10

Kimberly

29 Dec 2024

·

Stayed 1 night

The location was perfect for us. We enjoyed some Bakeries in Old Hilliard, we enjoyed bowling at Ten Pins and enjoyed a Blue Jackets game.

10

Jeannine

2 Oct 2025

·

Stayed 1 night

Great safe location. Staff greeted us and was very welcoming. We stay at this hotel every time we’re in the Columbus, OH area. Pleased to see they are. Now offering hot breakfast. The freshly brewed coffee that is available 24/7 is awesome.

10

andrey

6 Apr 2024

·

Stayed 2 nights

Right off the hwy. Very convenient.

8

Analiza

21 Aug 2025

·

Stayed 3 nights

Location close to everything! Enjoyed workout facility.

6

Tracie

15 Aug 2025

·

Stayed 1 night

This hotel was fine. It just had some wear and tear and ongoing maintenence would solve the issue. The community microwave was pretty bad inside. The staff were friendly and the location was good. The beds were comfortable.

10

Greg

3 Aug 2024

·

Stayed 2 nights

Very clean, and fairly priced. Safe area with many local restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from good—with hot items and healthy choices—to limited or basic for some guests, and one report noted weekend hours confusion. The freshly ground coffee available around the clock is a highlight.

Related guest reviews

10

Hazel

12 Oct 2025

·

Stayed 1 night

Healthy options for breakfast

10

Thomas

2 Nov 2025

·

Stayed 7 nights

Great staff. Good breakfast. Clean Hotel.

8

Michelle

23 Sept 2025

·

Stayed 1 night

Limited breakfast options

6

Michael

10 Jun 2025

·

Stayed 1 night

Everything was pretty good except the breakfast.

6

Peter

23 Nov 2023

·

Stayed 1 night

Small parking area. I saw quite a bit of pickup trucks, including mine. Turning space, in some instances, not enough. Great people. "Free" breakfast is continental. Just muffins and carbs. Need to know before you book if that's important to you. I didn't like the tile floors throughout. Cold on your feet. The mattresses are the foam ones. Mine was way too firm. Didn't get any sleep. Overall, ok place. Spartan rooms.

10

Stephen

25 Sept 2025

·

Stayed 1 night

Room was very clean comfortable bed breakfast and coffee were good Bob Evan’s restaurant is right next door Staff was very friendly and helpful

10

Jeannine

2 Oct 2025

·

Stayed 1 night

Great safe location. Staff greeted us and was very welcoming. We stay at this hotel every time we’re in the Columbus, OH area. Pleased to see they are. Now offering hot breakfast. The freshly brewed coffee that is available 24/7 is awesome.

8

Thamora

26 Jul 2023

·

Stayed 1 night

Cleaning chemicals left lingering smells, we were told that the breakfast on weekends lasted until 10:30am--but it was cleaned up right at 9:30am. But a nice place, fun design, and friendly staff.

10

Laurie

10 Jul 2023

·

Stayed 1 night

Everything was modern and clean. The breakfast was good with plenty of choices.

10

Debbie

21 Nov 2023

·

Stayed 1 night

Very nice and clean. Best coffee!!!! Made with freshly ground coffee beans!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$94
March	US$99
April	US$122
May	US$133
June	US$147
July	US$141
August	US$118
September	US$119
October	US$122
November	US$111
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $166	16 $155	17 $146	18 $261	19 $238
20 $102	21 $148	22 $151	23 $151	24 $160	25 $228	26 $283
27 $107	28 $123	29 $126	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $119	3 $110
4 $109	5 $117	6 $125	7 $128	8 $128	9 $251	10 $219
11 $130	12 $128	13 $141	14 $120	15 $145	16 $256	17
18 $130	19 $116	20 $120	21 $120	22 $116	23 $179	24 $129
25 $101	26 $113	27 $112	28 $111	29 $113	30 $265	31 $265

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Roll-In Shower (Communications, Mobility)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible (Communications)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about avid hotel Columbus Northwest - Hilliard by IHG

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