The Tokyo EDITION, Toranomon

“The The Tokyo EDITION, Toranomon is disappointing in several areas. Aesthetically, it feels average rather than distinctive. The service is highly corporate—slow and impersonal. The lobby bar is marketed as a restaurant, leaving hotel guests without a proper place to sit or relax. In practice, everything requires a reservation, and there is no sense of priority given to hotel guests compared to outside diners. Communication is also unnecessarily complicated. There are no simple channels like WhatsApp; instead, guests are required to download the Marriott Bonvoy app just to message the concierge. Even after downloading it, my husband—who was staying with me—was denied access to use the chat because the reservation was not under his name, effectively preventing us from using any texting service with the hotel. Basic operational aspects were also surprising for a hotel at this level. Instead of dedicated bell staff, the reception team was handling luggage; notably, the reception staff assisting us were women in heels, which made the situation feel even more inappropriate given the physical nature of the task. We ultimately had to step in and help with our own bags—something that should not be expected at a five-star property. While the staff is extremely attentive, overall, it feels entirely like a Marriott chain property, falling well below five-star expectations.

So good

I feel like the hallway carpet was dirty or stained. The floors in the room felt like plastic. The seat on the toilet doesn’t open when you enter the bathroom. The food at breakfast was alright; nothing great. So overall my stay was, “okay”. I did meet the general manager and he was excellent and the staff was all fantastic.

This was one of the best properties that I have stayed. The lobby was beautiful and rooms were nice and comfortable. The staff was so professional and accommodating. I would recommend this property 100 percent. One of the employees was especially friendly and helpful and his name was Ackie, spelling not correct. He was really great

Beautiful hotel with the nicest view.very clean love the greenery vibe . Service is excellent! Looking forward to stay here again.