Name: voco Niagara Falls - The Cadence by IHG
Address: 200 Rainbow Boulevard, Downtown Niagara Falls, Niagara Falls, New York, United States of America, Niagara Falls, New York, US
Price range: US$106–US$278 per night
Rating: 8.17

What guests think

At voco Niagara Falls - The Cadence by IHG, travellers consistently praise the walkable location near the falls and friendly staff, while noting small rooms, recurring parking and fee hassles, and occasionally closed or limited on-site dining.

Cleanliness feedback is mixed: many find rooms clean, but others report missed housekeeping, odors, cobwebs or hair, and occasional bugs. Rooms have a modern, space‑saving layout with sliding bathroom doors and limited storage instead of closets; select rooms add balconies or large soaking tubs, though views and noise privacy vary. Overall, expect a boutique-style stay that suits walkers who prioritize location over extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited and often relies on a city lot with validation, leading to confusion or extra fees. Guests also reported the restaurant/bar closed at times and no or limited gym access.

Related guest reviews

6

Misty

8 Aug 2025

·

Stayed 1 night

The hold fee on credit card for potential damages in this hotel is outrageous and is on hold for 5 days. Would never agree to this if I knew beforehand. Also validated parking pass did not work and had to pay 20$ just to leave lot.

10

Melanie

22 Jun 2025

·

Stayed 2 nights

The hotel was very nice. Staff was courteous and knowledgeable. The only thing I did not like was, that they only had 12 spaces to park and it was full so we had to pay to park in the city lot next door. We were told the city had canceled their agreement for validated parking. The manager of the hotel was not sure why. We were able to Park right next door but it made it inconvenient. If we had taken the car out and then come back we would have had to pay twice. We were not comfortable parking on the street which we could have done for free. We had to walk everywhere and at 85 years old, that made it difficult however the hotel itself was great. I would stay here again.

8

Peter

25 Nov 2024

·

Stayed 1 night

Love this place, great spot to walk to the falls. Place is clean, staff is friendly. Only downside is parking is city owned and the 3x I have stayed there I have had issues exiting lot such as staff not validating or ticket not working.

6

Donna

28 Sept 2025

·

Stayed 1 night

Amenities were not as described on website. The restaurant was closed and the fitness room was not accessible.

4

Chuck

25 Sept 2025

·

Stayed 1 night

Website says has restaurant with bar. Talks about enjoying glass of wine on rooftop terrace with view. Well, restaurant/bar wasn't open, rooftop terrace was on top of first floor roof with views of a patio and city parking lot. The available parking is next to nonexistent, 2 hour parking on side street if you want to take chances. The hot breakfast mentioned in other reviews doesn't exist, there were prepackaged Danish and muffins, bagels and cold cereal. They charged a $250 hold fee which wasn't returned until a whole week after checkout. If you just want a clean bed with nothing else it might be your place to crash. But for the cost I expected more, like living up to the website hype.

6

Peter

13 Dec 2024

·

Stayed 1 night

Great property but every time I stay there I have issue with city parking that hotel validates. It is such an inconvenience. Also hotel puts 250 hold on card for incidentals. This time but on my debt card even though I told them not to which has frozen that money in my bank account.

8

Stephanie

27 Jun 2025

·

Stayed 1 night

Everything was very good. To my surprise the hotel only had a few parking spots which were being used so had to park at a coty parking lot and pay.

8

Carlaya

8 Aug 2025

·

Stayed 3 nights

Overall the stay was good. I loved the room, and facilities. I loved the outside seating area and the closeness to all main attractions. I had a great time exploring Niagara Falls and surrounding area. The staff was wonderful and attentive, and gave great recommendatiins for eating options. However, parking is a horrible situation and should be improved. Also the carts for loading luggage did not work properly. It was hard to move around and the tires were flat. The buttons on the in room hot tub were damaged and illegible.

6

Paige

21 Jun 2025

·

Stayed 2 nights

The room itself was nice. However, to have a restaurant and a hotel with NO parking for guests is very inconvenient. Also, being charged $250 incidental fee before even entering our room was surprising. However, the location to the state park was ideal and walker friendly.

6

Larry

12 Nov 2025

·

Stayed 2 nights

Dining and bar was closed. No notice of that on website.

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Cleanliness

Many guests found the hotel and rooms clean, but feedback is inconsistent. Recurring complaints include missed housekeeping, odors, cobwebs or hair, and occasional bugs.

Related guest reviews

4

James

1 Jun 2025

·

Stayed 3 nights

No gym which was a bummer. Easy walking distance to the falls tho which was convenient. The room was dirty unfortunately and trash was on ground when we got there

8

ANISSA

5 Mar 2024

·

Stayed 3 nights

I liked that this hotel is clean, quiet and safe. It is walking distance from Niagara State Park which is great. The room is beautiful however it is a bit small especially for a King bedroom. The front staff were very helpful and friendly. I didn’t like that the cleaners didn’t come to my room to empty the garbage, offer fresh towels nothing…other than that I enjoyed my stay here and would definitely stay again.

6

Gabriel

12 Jul 2025

·

Stayed 3 nights

Room smelled due to the AC unit for whatever reason. I had to turn it off and open the door to the balcony to allow outside air in to get rid of the smell. Room wasn't cleaned well. Bathroom had tons of hair, rug was dirty, garage bins weren't emptied after room service was performed. I've stayed here for many trips and the service is landsliding.

8

Lex

4 Nov 2024

·

Stayed 2 nights

Room could use a little dusting around the celing corners as there were cobwebs and it was a little noisy staying across from the ice machine however my stay was great! Quick check in and check out. I was told I'd receive an email with a receipt and I still have not

10

Elizabeth

23 Aug 2025

·

Stayed 1 night

The room was very nice but it needs a closet or something other than pegs on the walls to hang clothes. Also, the room needs a luggage rack. Room was very clean.

6

Erin

25 Aug 2023

·

Stayed 2 nights

The lobby was aesthetically pleasing and the staff were incredibly nice. The bedding was stained. The floors in and out of the suite could use a deep clean.

6

Thomas

8 Jul 2025

·

Stayed 1 night

reasonable price, close to Goat Island & falls, rooms are clean.

4

Crystal

10 Aug 2025

·

Stayed 1 night

This hotel was incredibly overpriced, over $330/night and that was with $25 off. Our room was musty-stale smoke with fragrance to try and cover it up. It had huge cobwebs on the ceiling, filthy windows and just felt damp. There were only about 8-10 spots of ‘onsite parking’ and the rest was either a paid lot behind the hotel for $30/day or 2 hour on street parking. There is a dilapidated hotel nearby that is graffitied with broken windows. The only real bonus was its location. It is within walking distance to the falls and local ‘downtown’ area.

2

KARLA VERONICA

8 Sept 2024

·

Stayed 3 nights

This hotel looked pretty nice in the website but pictures are deceiving. Our room looked like it had not been cleaned prior to our arrival. We open the curtains and it was a show of spider webs with all kinds of spiders small and big not a pretty view to see at all specially if you have a phobia for them and to top it off bed bugs!!! Never have I ever had bed bugs in my life, after this trip I had them and I pay so much money to get rid of them. This place only paints a pretty’s picture but the reality is that this place is filthy and infected with spiders and bedbugs.

8

Jeffrey

2 Apr 2025

·

Stayed 1 night

Just a place to sleep for the night. Quiet area during the off season, walking distance to the falls. Lots of cobwebs with a couple spiders

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Rooms

Rooms are compact with sliding bathroom doors and minimal storage instead of closets. Some offer balconies or large tubs, though views and noise privacy vary.

Related guest reviews

8

Mary

8 Mar 2024

·

Stayed 1 night

We reserved a premium room, which was very nice but very small, but my opinion, a premium room should have a better view than a dirty brick wall. The bed was a little uncomfortable but doable. I enjoyed the large bathtub because I am a person that loves to relax and a hot bath. In all our stay, there was very nice. In the future, I would not classify the room that we had 210 as a premium room unless you’re gonna clean up the view.

6

Jeff

6 Jul 2025

·

Stayed 2 nights

room was next to the back door which didnt work to get in, made noise when people went out during the nite. Bed was too hard. AC stat was in front of the unit so room would get cold-hot all nite. no sleep!! room was clean & very small. would stay elsewhere next time.

8

Jeanie

20 Aug 2024

·

Stayed 4 nights

Loved the staff and restaurant. The rooms were clean. The bed had small pillows. I missed having a closet in my room and had no hangers to hang my clothing. sounds weird I know but I travel a lot for work so some things are important The room we were in only accommodated us two and had limited room to place your luggage.

10

Elizabeth

23 Aug 2025

·

Stayed 1 night

The room was very nice but it needs a closet or something other than pegs on the walls to hang clothes. Also, the room needs a luggage rack. Room was very clean.

10

Alexander

22 Jul 2024

·

Stayed 2 nights

Great balcony room very clean and feels like a newer or remodeled building. Loved it! Compared to other hotels in the area this hotel is well maintained.

8

Shawn

13 Feb 2023

·

Stayed 1 night

Very clean and modern. Maybe too modern?! There was nowhere to hang a coat other than a wall of pegs so some coats kept falling off. If you like a firm bed, you’ll love this one; it was rock-hard! But it had very comfortable sheets. Unfortunately, since the bed’s platform was flush with the side of the bed and the wall was very close, I kept kicking and tripping over the bed. However, the shower was fabulous and my wife loved the bathrobes, but we were very disappointed that we didn’t get the bubble tub that we reserved (the sole purpose for choosing this hotel/room) because Hotels.com apparently double booked our room. Fortunately voco the Cadence was able to still get us a room - just without the tub.

6

dan

16 Mar 2025

·

Stayed 1 night

Small room. Large jet tub but water filling was very slow. Also, water was luke warm at best making shower and tub experience not worth while. Other than casino and state park, this area has nothing to offer.

6

Fausto

20 Jul 2025

·

Stayed 1 night

Old hotel that was renovated. Room was as expected for the area. Very noisy area. The HVAC in the room was very noisy.

6

Darrell

18 Oct 2024

·

Stayed 3 nights

Was expecting a much higher end hotel, with space and comfort. Rooms were small not even enough room for a sofa, only a single chair. The bed was comfortable and the rooms were clean, with a newish decor. No closet, and the door to the mini fridge and microwave were blocked by the sliding bathroom door when it was open. Not much space to store luggage either, fortunately there was a drawer on either side of the bed underneath. The hotel was only three floors, no good views of the city or anywhere near the falls. Staff was not always available at the front desk.

8

Rebecca

16 Jun 2025

·

Stayed 1 night

The room was clean and the staff were very nice. A few little things like the room not being ready until quite a bit after check-in time started and only having two sets of towels when four of us were staying in the room. My major complaint is room design: the door to the bathroom is a sliding door that has gaps and zero sound-proofing. Additionally, the walls are rather thin. The toilets flush VERY loud. We could hear when our neighbors went to the bathroom. A decent place but needs a few modifications.

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Service

Staff are frequently described as friendly and helpful. However, guests also report slow or unmanned front desk, delayed room readiness, and large incidental holds or unexpected fees.

Related guest reviews

6

Misty

8 Aug 2025

·

Stayed 1 night

The hold fee on credit card for potential damages in this hotel is outrageous and is on hold for 5 days. Would never agree to this if I knew beforehand. Also validated parking pass did not work and had to pay 20$ just to leave lot.

2

Ron

23 Jun 2025

·

Stayed 2 nights

The rooms were ok however the service was lacking. There was never anyone at the front desk. You might have to call them on their walkie talkie, instructions on the attached post-it. Weve stayed in countless hotels over the last 30 years, and have never seen one unmanned like this. For $300-$400/night, someone should be there. Secondly, there was no available hotel parking, except about 7 spaces. The hotel suggested we park in the casino lot because it was free, but that was too far away. There was a closer city lot, that cost $30/day, so we used that parking lot. We also bought the breakfast package, only to be told it was only a buffet, and i know it wasn't described this way because we'd never purchase a buffet plan!. So i went to the front desk for our breakfast voucher on the second morning, and was informed that there is no breakfast on Monday mornings...ever...that the kitchen is closed on mondays. She said we should have been given a dinner voucher to replace that one, but too late, because we were checking out that day. So now we need to sort out this issue with expedia. Hope this helps.

4

Amy

3 Aug 2025

·

Stayed 1 night

I liked the location. Very convenient. Staff was not nice and didn’t communicate well. Parking lot showed “FULL” so I ended up parking quarter mile away from property. The front desk person said I could have entered anyway, due to designated spots. He never told me that at the initial time he told me about the parking lot when I tried to check in at 3:30. Walked back with my suitcase at 4, which was when I was to check in, and the room wasn’t ready. Waited 30 minutes for the room to be ready at which point I had to ask a couple of times for status update. I should not have had to check back with room update, I was ignored and disregarded and felt they were bothered by my questions, and there was little emotion or empathy, apology from the staff. There was much indifference and lack of politeness. I will NOT be returning to this hotel. I asked for a copy of the contract I signed regarding possible charges to a credit card I placed on file for room incidentals, and the front desk person (Brayden?) said the night audit person shredded everything, so there are no copies. He then gave me a piece of paper that had no charges, just the reservation number, and the date. He said this was proof no charges would be put on the card on hold. I have never had such poor mismanagement in any hotel stays I’ve been to, and I’ve been to many. Very shady stuff, and very poor customer service. Also, the bed covers were stained, did not smell clean, and had someone else’s hair on the sheets.

6

Christian

5 Aug 2025

·

Stayed 1 night

It was a nice place but my room wasn't ready and most rooms allow a 3 o'clock check in, this wasn't until 4. My room wasn't ready until 5.

10

Jaculin

16 Sept 2025

·

Stayed 2 nights

Wonderful hotel. Jacob at the desk was very friendly.

10

Jillian

18 May 2025

·

Stayed 1 night

The lady at the front was so nice and Very helpful. We were upgraded to a room with a balcony and was able to check in early (that’s always a plus when traveling) Room was clean, bathroom was clean No complaints Will be back to this hotel

10

rebekah

9 Dec 2023

·

Stayed 1 night

The guest service agent was Candice. She was so welcoming and nice! Upgraded the room. Made me feel so welcome! The whole place was so inviting. Quiet, clean and smelled AMAZING! staff was great! I will be back

10

Kathleen Eisemam

24 Nov 2024

·

Stayed 2 nights

Debbie at the front and Lydia in the bar were wonderful

10

Amber

18 Aug 2024

·

Stayed 1 night

The hotel was clean, the employees were very kind, and the rooms were very nice. My only complaint is that even though I pre-paid for our room they still charged a $250 “security deposit” upon check in which I was not expecting because it did not state that anywhere in my booking. That is a VERY large amount to be charged unexpectedly (it was MORE than the actual cost of the room). Since we used our debit card that is attached to our checking account this unexpected charge significantly reduced the amount of spending we could do in the area. The concierge stated we would get it back after check out, but it could take up to 10 days!!!!

10

Brandon

28 Feb 2025

·

Stayed 1 night

They remodeled an old hotel and did a good job. Staff was very friendly and helpful

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AI-generated summary based on recent guest reviews

Location

Highly walkable location close to Niagara Falls State Park, Goat Island, the casino, and nearby dining. Convenient for exploring without a car.

Related guest reviews

10

Irina

8 Jul 2023

·

Stayed 3 nights

Great location to the park.

10

Charles

30 Aug 2024

·

Stayed 1 night

Great one night stay! Staff was excellent. Room was clean, and modern. Great food and drink at the on-site restaurant/bar. Very close to Niagra Falls Park too!

6

Rolland

6 Jul 2025

·

Stayed 3 nights

The desk clerk was friendly. Within walking distance to Goat Island and Niagra Falls.

8

Teralyn

9 Aug 2025

·

Stayed 4 nights

Great location for exploring the Niagara Falls area by walking.

8

AnnMarie

2 Jul 2025

·

Stayed 2 nights

Very nice clean modern room. Very close to the Falls.

10

Rachel

16 Jul 2024

·

Stayed 2 nights

It was very close to Niagara Park and had great staff who were very helpful and friendly.

8

aiyaz

27 Jul 2023

·

Stayed 2 nights

Good convenient neat and clean with comfortable beds and excellent location

8

Theresa

25 Mar 2025

·

Stayed 2 nights

Great location for walking to Niagara Falls State Park and the surrounding area. Hotel was convenient. I would’ve given it 4stars, but the hotel plays music all night long outside the lobby, and our room was right above the lobby, so we could hear the music all night long. Also, parts of our hallway smelled like someone was smoking weed. Yuck!

10

SANJA

20 Oct 2023

·

Stayed 2 nights

Very convenient location

8

Caroline

24 Sept 2025

·

Stayed 1 night

Great spot near Niagara Falls. Walkable and convenient. Rooms are lovely. Clean and comfortable.

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AI-generated summary based on recent guest reviews

Dining

On-site dining gets praised when available, but hours can be limited, service slow, and breakfast often basic or paid. Several guests arrived to find the restaurant/bar closed.

Related guest reviews

10

Charles

30 Aug 2024

·

Stayed 1 night

Great one night stay! Staff was excellent. Room was clean, and modern. Great food and drink at the on-site restaurant/bar. Very close to Niagra Falls Park too!

6

Simone

8 Jun 2024

·

Stayed 2 nights

Upon check-in we learned that the bar/restaurant was closed for the weekend and we were very disappointed . The bar restaurant was one of the reasons I booked the hotel. The morning we left (2nights) I learned there was a complimentary continental breakfast we were not told about. Staff could’ve been friendlier at checkin, I’m very friendly so there is no reason to seem indifferent or that I’m inconveniencing you to check in.

10

Goutam

27 May 2025

·

Stayed 2 nights

Location, helpful staff members and the seva restaurant made it a great stay

6

Donna

28 Sept 2025

·

Stayed 1 night

Amenities were not as described on website. The restaurant was closed and the fitness room was not accessible.

10

JOHN

6 Sept 2024

·

Stayed 1 night

Excellent food in the Hotel restaurant!

4

Chuck

25 Sept 2025

·

Stayed 1 night

Website says has restaurant with bar. Talks about enjoying glass of wine on rooftop terrace with view. Well, restaurant/bar wasn't open, rooftop terrace was on top of first floor roof with views of a patio and city parking lot. The available parking is next to nonexistent, 2 hour parking on side street if you want to take chances. The hot breakfast mentioned in other reviews doesn't exist, there were prepackaged Danish and muffins, bagels and cold cereal. They charged a $250 hold fee which wasn't returned until a whole week after checkout. If you just want a clean bed with nothing else it might be your place to crash. But for the cost I expected more, like living up to the website hype.

10

Gladys

11 Aug 2025

·

Stayed 3 nights

The hotel is very clean, the restaurant menu is very limited, the breakfast is very basic, I recommend visiting Spot Cafe for breakfast very close by, excellent location, super professional employees at the hotel, everything was very close by

8

Kitty

7 Jun 2025

·

Stayed 1 night

Room was clean and as advertised. Paid parking $30/24 hrs. Shampoo/conditioner bottles were nearly empty but a quick mention to the front desk and they sent up new bottles. Don't eat at the restaurant, Seva--- it's horrible. Good location; easy walk to the Falls.

10

Jess

30 Sept 2023

·

Stayed 1 night

We just stayed here last night 9/28/23 and 9/29/23 and had a wonderful time. The front desk staff were nice and friendly. We were eloping in Niagara Falls and this hotel made accommodations for us for early check in and a later check out time. It was a clean room and a quiet and beautiful hotel. If I had one to say one negative about my stay it would be the breakfast staff. We waited for a while for breakfast and they never asked what we wanted to drink or anything. We ended up walking over to the anchor bar for breakfast. But other then that we had a blast and will be staying there again in the future.

6

Larry

12 Nov 2025

·

Stayed 2 nights

Dining and bar was closed. No notice of that on website.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$86
March	US$101
April	US$83
May	US$175
June	US$212
July	US$219
August	US$200
September	US$167
October	US$156
November	US$125
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $176	17	18 $245	19 $261
20 $179	21 $153	22 $107	23 $107	24 $129	25 $132	26 $278
27 $212	28 $133	29 $132	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $132	3 $132
4 $110	5 $110	6 $110	7 $110	8 $114	9 $132	10 $132
11 $124	12 $110	13 $110	14 $110	15 $110	16 $132	17 $132
18 $110	19 $132	20 $132	21 $108	22 $111	23 $132	24 $132
25 $110	26 $111	27 $106	28 $110	29 $111	30 $125	31 $132

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Monthly average prices

About this property

Location

Room options

Grand Room, 1 King Bed

Premium Room, 1 King Bed

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed

Premium Room

Room, 1 King Bed, Roll-In Shower (Communications, Mobility, Roll-In Shower)

Standard Room

Standard Room, 2 Double Beds

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Balcony

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about voco Niagara Falls - The Cadence by IHG

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Prices for upcoming dates