Ontico Urban Design Hotel
From
US$102
/ night
Select dates to see prices and availability
From
US$102
/ night
About this property
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Amenities
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Business amenities
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Grab a bite from the snack bar/deli serving guests of Óntico Urban Design Hotel. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 20 air-conditioned rooms featuring Smart televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
With a stay at Óntico Urban Design Hotel, you'll be centrally located in Mérida, within a 10-minute walk of Parque Santa Lucía and Mérida Cathedral. This hotel is 0.7 mi (1.1 km) from Paseo de Montejo and 0.9 mi (1.5 km) from Plaza Grande.
What's nearby
Casino La Cima(0.2 Miles)
La Mejorada Park(0.2 Miles)
Merida Tourism Office(0.2 Miles)
Parque Santa Lucía(0.3 Miles)
Museum of the Yucatecan Song(0.3 Miles)
Iglesia La Mejorada(0.3 Miles)
Universidad Autónoma de Yucatán(0.4 Miles)
Jose Peon Contreras Theater(0.4 Miles)
La Plancha Park(0.4 Miles)
Remate de Paseo Montejo(0.4 Miles)
Centro Cultural de la Niñez Yucateca(0.4 Miles)
Mérida Cathedral(0.5 Miles)
Pasaje de La Revolución(0.5 Miles)
Paseo de Montejo(0.5 Miles)
Museo de Arte Contemporáneo Ateneo de Yucatán MACAY(0.5 Miles)
The nearest major airport is Mérida International Airport (MID)(5.5 Miles)
Airport shuttle
Swimming pool
Non-smoking rooms
Business centre
Tour desk
Dry cleaning
Location
Calle 54 #474 X 53 y 55 Colonia Centro, Mérida, Yucatán, Mexico
Casino La Cima (0.2 Miles)
La Mejorada Park (0.2 Miles)
Merida Tourism Office (0.2 Miles)
Parque Santa Lucía (0.3 Miles)
Museum of the Yucatecan Song (0.3 Miles)
Iglesia La Mejorada (0.3 Miles)
Room options
13
Superior Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 3
398 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
13
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
13
Standard Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 3
344 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
16
Superior Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
398 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Ontico Urban Design Hotel
8.6
Fabulous
Based on 201 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Ontico Urban Design Hotel earns frequent praise for its warm, helpful staff, a central, walkable location in Mérida, and modern rooms with comfortable beds, making it a convenient base for sightseeing and short city stays.
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What guests think
Ontico Urban Design Hotel earns frequent praise for its warm, helpful staff, a central, walkable location in Mérida, and modern rooms with comfortable beds, making it a convenient base for sightseeing and short city stays.
Common drawbacks include fluctuating shower temperature or pressure and weak in-room Wi‑Fi, with a few rooms described as small or dark and some lacking a safe or mini-fridge. Cleanliness is generally good, though several guests noted lapses such as stained linens or musty odors, and one review reported suspected bed bugs. Facilities are modest: parking can be limited or off-site, there’s no on-site pool (sometimes access is offered at a sister property), and the simple breakfast is affordable and tasty but limited and occasionally slow. Expect a modern, budget-friendly stay with standout service and a few operational trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
On-site amenities are limited. Parking is inconsistent (some guests used street or off-site parking with fees while others had gated spots), and there is no on-site pool or it was under renovation, with occasional access offered at a sister property.
Related guest reviews
10
Doris
13 Jun 2024
·
La propiedad esta unicada cm a 10min caminando del centro turistico, el servicio es excelente, el estacionamiento queda como a 5min caminando. Los cuartos modernos y perfectos. La piscina estaba fuera de servicio por remodelación, brindaron opcion de ir caminando 10min a otro hotel. Recomendado!
La propiedad esta unicada cm a 10min caminando del centro turistico, el servicio es excelente, el estacionamiento queda como a 5min caminando. Los cuartos modernos y perfectos. La piscina estaba fuera de servicio por remodelación, brindaron opcion de ir caminando 10min a otro hotel. Recomendado!
10
Tania Ximena Macias
28 Nov 2023
·
Stayed 4 nights
El hotel es bonito y moderno, estuvimos ahi por 5 dias y todos los dias tuvimos servicio de limpieza. Llevamos auto y hubo lugar para estacionarlo dentro del hotel. Los chicos de recepción siempre muy atentos. Eran ellos quienes nos abrian y cerraban el porton del estacionamiento. De ubicación super céntrico
El hotel es bonito y moderno, estuvimos ahi por 5 dias y todos los dias tuvimos servicio de limpieza. Llevamos auto y hubo lugar para estacionarlo dentro del hotel. Los chicos de recepción siempre muy atentos. Eran ellos quienes nos abrian y cerraban el porton del estacionamiento. De ubicación super céntrico
10
Julio Noguez
8 Oct 2024
·
Stayed 6 nights
El costo del estacionamiento es alto Tu vehículo se queda en la calle La verdad súper tranquilo y seguro.
El costo del estacionamiento es alto Tu vehículo se queda en la calle La verdad súper tranquilo y seguro.
10
CLARE
2 Jun 2024
·
Stayed 4 nights
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
10
William
13 Apr 2025
·
Stayed 2 nights
Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!
Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!
10
Eric
23 Jan 2025
·
Stayed 4 nights
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
6
ricardo
26 Jul 2025
·
Stayed 1 night
No me gustó que no había estacionamiento y el lugar apestaba al desodorante, era tanto desodorante que estuve todo la noche con dolor de cabeza
No me gustó que no había estacionamiento y el lugar apestaba al desodorante, era tanto desodorante que estuve todo la noche con dolor de cabeza
10
Jan
16 May 2025
·
Stayed 1 night
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
10
Daniel
17 Oct 2023
·
Stayed 4 nights
El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.
El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.
8
Alejandra Alvarez
9 Jan 2025
·
Stayed 5 nights
¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!
¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the hotel very clean, but reviews also cite inconsistent housekeeping and maintenance, including stained or dusty items and occasional musty smells. One report mentioned suspected bed bugs.
Related guest reviews
10
Manuel
23 Jan 2025
·
Stayed 7 nights
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
10
Natalia
23 Oct 2025
·
Stayed 1 night
Helpful staff and very clean
Helpful staff and very clean
8
paul
21 Feb 2022
·
Stayed 3 nights
This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.
This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.
6
Gustavo
4 Sept 2023
·
Stayed 2 nights
La ropa de cama estaba manchada percudida, el baño con olor a moho, y es que pusieron parte de la tablaroca dentro del baño sin proteccion de lozeta, la persiana del baño sucia percudida mejor quitarla y poner tipo esmerilado para opacar el vidrio en su caso, todo lo demas perfecto
La ropa de cama estaba manchada percudida, el baño con olor a moho, y es que pusieron parte de la tablaroca dentro del baño sin proteccion de lozeta, la persiana del baño sucia percudida mejor quitarla y poner tipo esmerilado para opacar el vidrio en su caso, todo lo demas perfecto
10
Rosa María
28 Jan 2025
·
Stayed 1 night
Súper buen hotel bien situado limpio accesible muy lindo y recomendable
Súper buen hotel bien situado limpio accesible muy lindo y recomendable
10
Eric
23 Jan 2025
·
Stayed 4 nights
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
8
Dilcia
24 Sept 2024
·
Stayed 2 nights
El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.
El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.
10
Matthew
5 Feb 2025
·
Stayed 8 nights
Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.
Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.
10
JASON
13 Jul 2025
·
Stayed 2 nights
This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.
This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.
6
Isi Veronica
26 Jul 2024
·
Stayed 1 night
Hotel moderno y cómodo. Falta supervisión para limpiar bien las habitaciones.
Hotel moderno y cómodo. Falta supervisión para limpiar bien las habitaciones.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable with good beds and quiet options, but recurring issues include fluctuating hot water or low pressure and weak in‑room Wi‑Fi that affects TV streaming. Some rooms feel small or dark, and a few lack a safe or mini‑fridge.
Related guest reviews
10
Casey
7 Dec 2024
·
Stayed 2 nights
Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!
Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!
6
Ana Martha
9 Mar 2025
·
Stayed 2 nights
Costo/Calidad vale la pena, ya que está muy céntrico y es fácil caminar por la zona. El diseño y la calidad del hotel me pareció no tan buena, el internet no llega a los cuartos y son muy encerrados sin ventilación.
Costo/Calidad vale la pena, ya que está muy céntrico y es fácil caminar por la zona. El diseño y la calidad del hotel me pareció no tan buena, el internet no llega a los cuartos y son muy encerrados sin ventilación.
8
Aurora
16 Jan 2023
·
Stayed 2 nights
Muy bonito el hotel, las habitaciones comodas. El unico detalle fue la baja presion de agua en las regaderas, no hay doble contacto en el sanitario y que estaria bien incluir un espejo de cuerpo completo.
Muy bonito el hotel, las habitaciones comodas. El unico detalle fue la baja presion de agua en las regaderas, no hay doble contacto en el sanitario y que estaria bien incluir un espejo de cuerpo completo.
8
Sean
9 Oct 2023
·
The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day. Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.
The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day. Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.
8
Ilka
28 Mar 2025
·
Stayed 4 nights
The employees were very courteous and polite, trying to help as much as they could. I was first told that because of my VIP status I could enjoy 2 breakfasts and a drink, only a few minutes later a different front desk employee told me that breakfast was NOT included. Obviously a little disappointing. Water temperature in shower kept fluctuating which was challenging. No safe in room or mini fridge. Only 2 bottles of water per day allowed.
The employees were very courteous and polite, trying to help as much as they could. I was first told that because of my VIP status I could enjoy 2 breakfasts and a drink, only a few minutes later a different front desk employee told me that breakfast was NOT included. Obviously a little disappointing. Water temperature in shower kept fluctuating which was challenging. No safe in room or mini fridge. Only 2 bottles of water per day allowed.
10
Eric
23 Jan 2025
·
Stayed 4 nights
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
8
Steven
7 Mar 2025
·
Stayed 4 nights
Very nicely designed small hotel. Friendly and helpful staff. Comfortable bed. Convenient location on a side street. The one drawback is that the WiFi signal was weak, so that the TV usually did not work because it could not stream content. Also was unable to stream content on my personal devices.
Very nicely designed small hotel. Friendly and helpful staff. Comfortable bed. Convenient location on a side street. The one drawback is that the WiFi signal was weak, so that the TV usually did not work because it could not stream content. Also was unable to stream content on my personal devices.
6
rhonda
6 Mar 2025
·
Stayed 7 nights
The staff was so, so, friendly and helpful! My room was beautiful. The hotel is very modern but the surrounding buildings are dilapidated and un-leading to the eye. The TV WiFi never worked no matter how many times I put in the code but I was not in the city to watch T.V.
The staff was so, so, friendly and helpful! My room was beautiful. The hotel is very modern but the surrounding buildings are dilapidated and un-leading to the eye. The TV WiFi never worked no matter how many times I put in the code but I was not in the city to watch T.V.
8
Casey
5 Dec 2024
·
Stayed 3 nights
I like this hotel and planned on staying for 30 days however the daily construction noise is making me change my mind. Staff is great. The rooms are very nice. The only issue is there is hammering and drilling that starts at 9am and continues throughout the day with only a break at lunch. I was on the top floor and thought when I moved to the first floor I was getting away from the noise. Nope!!! It is 517pm right now and it is still going. Staff says it might stop at 6pm. We are not here for tourism but are in the midst of publishing several books and looked forward to a quiet spot to get work done. Really nice hotel but I might need to find a new place to work sadly. I recommend it but only if you will be gone most of the daytime to avoid the noise.
I like this hotel and planned on staying for 30 days however the daily construction noise is making me change my mind. Staff is great. The rooms are very nice. The only issue is there is hammering and drilling that starts at 9am and continues throughout the day with only a break at lunch. I was on the top floor and thought when I moved to the first floor I was getting away from the noise. Nope!!! It is 517pm right now and it is still going. Staff says it might stop at 6pm. We are not here for tourism but are in the midst of publishing several books and looked forward to a quiet spot to get work done. Really nice hotel but I might need to find a new place to work sadly. I recommend it but only if you will be gone most of the daytime to avoid the noise.
10
Jan
16 May 2025
·
Stayed 1 night
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
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Service
Service is widely praised as warm, attentive and helpful across reception and housekeeping. A few guests noted inconsistencies at breakfast and an isolated late‑night check‑in failure.
Related guest reviews
10
Paula C
10 Jan 2025
·
Stayed 7 nights
Everyone was super polite and friendly. Luis and Alex at the front desk were very helpful. I like the neighborhood. It was quiet yet close to everything.
Everyone was super polite and friendly. Luis and Alex at the front desk were very helpful. I like the neighborhood. It was quiet yet close to everything.
10
Casey
14 Dec 2024
·
Stayed 7 nights
My third stay & very happy I chose this hotel. Staff is amazing, room are great & hotel is convenient. We’ve been traveling for the last 2 years in and out of hotels between Bangkok, Kuala Lumpur, Manila, Siem Reap, Seattle, Cancún & now Merida. I love boutique hotels and Óntico is now on my lists of favorites. It’s a small hotel with a big heart & a mastery of hospitality !!
My third stay & very happy I chose this hotel. Staff is amazing, room are great & hotel is convenient. We’ve been traveling for the last 2 years in and out of hotels between Bangkok, Kuala Lumpur, Manila, Siem Reap, Seattle, Cancún & now Merida. I love boutique hotels and Óntico is now on my lists of favorites. It’s a small hotel with a big heart & a mastery of hospitality !!
10
Manuel
23 Jan 2025
·
Stayed 7 nights
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
2
Brian
27 Oct 2023
·
Stayed 6 nights
We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep. After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.
We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep. After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.
10
Casey
20 Dec 2024
·
Stayed 6 nights
Outstanding!! We stayed for 3 weeks and enjoyed every moment. Great location Amazing attentive staff Spacious rooms Comfortable beds Quality pillows, bedding & bathroom linens Hearty affordable breakfast After the military my career was in hospitality. I was a Chef in charge of numerous restaurants, bars, convention centers & catering for government offices. Event planner. I was also a nationally certified Food Safety Manager. I share that to say I have seen every aspect of hospitality in my career. It’s hard to impress me but Ontico did. Highly recommend & will definitely return.
Outstanding!! We stayed for 3 weeks and enjoyed every moment. Great location Amazing attentive staff Spacious rooms Comfortable beds Quality pillows, bedding & bathroom linens Hearty affordable breakfast After the military my career was in hospitality. I was a Chef in charge of numerous restaurants, bars, convention centers & catering for government offices. Event planner. I was also a nationally certified Food Safety Manager. I share that to say I have seen every aspect of hospitality in my career. It’s hard to impress me but Ontico did. Highly recommend & will definitely return.
10
Matthew
5 Feb 2025
·
Stayed 8 nights
Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.
Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.
10
Letitia
17 Jan 2025
·
Stayed 11 nights
My stay was excellent. Staff was professional and very helpful.
My stay was excellent. Staff was professional and very helpful.
10
JASON
13 Jul 2025
·
Stayed 2 nights
This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.
This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.
10
Daniel
17 Oct 2023
·
Stayed 4 nights
El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.
El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.
8
Alejandra Alvarez
9 Jan 2025
·
Stayed 5 nights
¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!
¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!
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AI-generated summary based on recent guest reviews
Location
Central, walkable base near restaurants, nightlife and key sights, generally considered safe and convenient. A few guests felt nearby streets looked run‑down or were poorly lit at night.
Related guest reviews
10
Manuel
23 Jan 2025
·
Stayed 7 nights
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
10
Ernesto
16 Jul 2023
·
Stayed 3 nights
The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks. The staff was amazing, so helpful, and readily available. The rooms were comfortable. Very easy, relaxing place to stay.
The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks. The staff was amazing, so helpful, and readily available. The rooms were comfortable. Very easy, relaxing place to stay.
8
paul
21 Feb 2022
·
Stayed 3 nights
This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.
This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.
8
Luc
28 Feb 2025
·
Stayed 5 nights
Bien situé près de divers lieux touristiques
Bien situé près de divers lieux touristiques
10
Juan Pablo
14 Jul 2023
·
Stayed 1 night
me encanto el hotel, lo super recomeindo! es practico, elegante, super buen servicio y muy comodo. Esta muy bien ubicado cerca de restaurantes y principales atracciones de la ciudad
me encanto el hotel, lo super recomeindo! es practico, elegante, super buen servicio y muy comodo. Esta muy bien ubicado cerca de restaurantes y principales atracciones de la ciudad
10
William
13 Apr 2025
·
Stayed 2 nights
Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!
Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!
10
Eric
23 Jan 2025
·
Stayed 4 nights
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
10
Ricardo
23 Jan 2025
·
Stayed 1 night
The hotel is quiet nice , great location walking distance to all restaurants and bars near La Plancha park, which is one of the newest attractions in the city. Loved the area and I wish I had stayed there longer, as we only stayed one night as we had a flight to catch
The hotel is quiet nice , great location walking distance to all restaurants and bars near La Plancha park, which is one of the newest attractions in the city. Loved the area and I wish I had stayed there longer, as we only stayed one night as we had a flight to catch
10
Andres Ramirez
8 Jul 2025
·
Stayed 2 nights
Nice and quiet place, walking distance to main square
Nice and quiet place, walking distance to main square
10
Ángela
24 Apr 2023
·
Stayed 3 nights
Ubicación ideal.
Ubicación ideal.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is available, affordable and generally tasty, but the selection is limited and service can be slow or inconsistent when busy.
Related guest reviews
10
Casey
7 Dec 2024
·
Stayed 2 nights
Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!
Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!
10
Manuel
23 Jan 2025
·
Stayed 7 nights
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !
10
Diana
15 Oct 2024
·
Stayed 4 nights
Esta muy bien el hotel, lo que molesta un poco es la luz del aire acondicionado. Y que la habitación es un poco chica para dos camas matrimoniales. El desayuno esta rico, solo que es un poco tardado su hay gente.
Esta muy bien el hotel, lo que molesta un poco es la luz del aire acondicionado. Y que la habitación es un poco chica para dos camas matrimoniales. El desayuno esta rico, solo que es un poco tardado su hay gente.
10
CLARE
2 Jun 2024
·
Stayed 4 nights
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
6
Amelia
17 Nov 2025
·
Stayed 4 nights
Personal muy amable. La regadera pasa de agua caliente a fría constantemente. El desayuno incluido es muy limitado.
Personal muy amable. La regadera pasa de agua caliente a fría constantemente. El desayuno incluido es muy limitado.
10
Eric
23 Jan 2025
·
Stayed 4 nights
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.
8
Dilcia
24 Sept 2024
·
Stayed 2 nights
El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.
El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.
8
ANAIS
15 Nov 2022
·
Stayed 2 nights
En general estuvo bien, el personal fue atento. Vi algunos detalles del edificio de paredes dañadas, el baño tenia fuga de agua, la habitacion tenia cabellos en el piso cuando la recibi. Detalles, el desayuno continental el primer dia muy bien la atencion y cantidad por parte de la chica de la barra, el segundo dia habian dos chicos en la barra, muy mal la ateción se hacian bolas ellos mismos y recibi la mitad de comida que el dia anterior y pague el mismo precio. Los taxis que llaman desde recepcion estan sobre valorados, mejor pidan UBER. La ubicacion es muy buena y centrica, bastante tranquilo.
En general estuvo bien, el personal fue atento. Vi algunos detalles del edificio de paredes dañadas, el baño tenia fuga de agua, la habitacion tenia cabellos en el piso cuando la recibi. Detalles, el desayuno continental el primer dia muy bien la atencion y cantidad por parte de la chica de la barra, el segundo dia habian dos chicos en la barra, muy mal la ateción se hacian bolas ellos mismos y recibi la mitad de comida que el dia anterior y pague el mismo precio. Los taxis que llaman desde recepcion estan sobre valorados, mejor pidan UBER. La ubicacion es muy buena y centrica, bastante tranquilo.
6
Magda
4 Jan 2026
·
Stayed 1 night
Muito barulho muito cedo. Pequeno almoço muito fraco. Óptima localizacao
Muito barulho muito cedo. Pequeno almoço muito fraco. Óptima localizacao
10
Jan
16 May 2025
·
Stayed 1 night
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.
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AI-generated summary based on recent guest reviews
10
ARMANDO
2 Aug 2026
·
Stayed 2 nights
This hotel is in the hearth of town. Beautiful pool great rooms and very affordable.
This hotel is in the hearth of town. Beautiful pool great rooms and very affordable.
10
Luiz Fernando
9 Jun 2026
·
Stayed 2 nights
Amazing staff, amazing pool, great location. Could be cleaner. Would stay again.
Amazing staff, amazing pool, great location. Could be cleaner. Would stay again.
10
susan
26 Feb 2026
·
Stayed 4 nights
Lovely boutique hotel….location is perfect!
Lovely boutique hotel….location is perfect!
8
Catherine Mary
10 Feb 2026
·
Stayed 6 nights
The staff were all delightful and very willing to offer help in any situation. The rooms were clean, neat and tidy and the pool was lovely.
The staff were all delightful and very willing to offer help in any situation. The rooms were clean, neat and tidy and the pool was lovely.
6
ann
1 Feb 2026
·
Stayed 1 night
Lobby is lovely, staff very nice, rooms need a serious refresh
Lobby is lovely, staff very nice, rooms need a serious refresh
FAQs about Ontico Urban Design Hotel
Is parking available at the property?
Nearby parking is available for approximately MXN 160 per day, located about 1640 ft away from the hotel. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately MXN 150 for adults and children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a surcharge of MXN 500 per person (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Mérida, within a 10-minute walk of Parque Santa Lucía and Mérida Cathedral. It is 0.7 mi (1.1 km) from Paseo de Montejo and 0.9 mi (1.5 km) from Plaza Grande. The nearest major airport is Mérida International Airport (MID), located 8.8 km (5.5 mi) away.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, which is accessible from 8:00 AM to 6:00 PM. The pool is seasonal.
What are the policies for guests staying with children?
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property does not provide information about extra beds or cribs. Only registered guests are allowed in the guestrooms.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 128.1387076332092USD
- 2026-09-20: 92.98999772262573USD
- 2026-09-21: 94.8419007850647USD
- 2026-09-22: 95.36753410186768USD
- 2026-09-23: 95.40838039703368USD
- 2026-09-24: 114.05929446029663USD
- 2026-09-25: 112.29560853576659USD
- 2026-09-26: 109.87906499557495USD
- 2026-09-27: 95.4934710067749USD
- 2026-09-28: 124.5249315071106USD
- 2026-09-29: 114.05709625701904USD
- 2026-09-30: 104.63747993240355USD
- 2026-10-01: 94.56889444732666USD
- 2026-10-02: 112.04548628234862USD
- 2026-10-03: 116.44617539291382USD
- 2026-10-04: 94.58852939453125USD
- 2026-10-05: 94.561748097229USD
- 2026-10-06: 107.52442145843506USD
- 2026-10-07: 105.34492480316162USD
- 2026-10-08: 94.561748097229USD
- 2026-10-09: 108.82497835617065USD
- 2026-10-10: 95.86230499496459USD
- 2026-10-11: 81.6317325050354USD
- 2026-10-12: 81.6317325050354USD
- 2026-10-13: 107.54649106903075USD
- 2026-10-14: 114.02518289947508USD
- 2026-10-15: 81.6317325050354USD
- 2026-10-16: 108.84211733551025USD
- 2026-10-17: 95.88473367462157USD
- 2026-10-18: 81.6317325050354USD
- 2026-10-19: 107.5865754371643USD
- 2026-10-20: 81.6317325050354USD
- 2026-10-21: 81.6317325050354USD
- 2026-10-22: 107.62661601638793USD
- 2026-10-23: 137.86683434371946USD
- 2026-10-24: 137.9795119667053USD
- 2026-10-25: 137.86683434371946USD
- 2026-10-26: 107.62661601638793USD
- 2026-10-27: 93.20099020614623USD
- 2026-10-28: 92.88063929901122USD
- 2026-10-29: 113.4829623435974USD
- 2026-10-30: 147.7142508026123USD
- 2026-10-31: 168.0320772994995USD
- 2026-11-01: 221.91046000671386USD
- 2026-11-02: 163.18681690216064USD
- 2026-11-03: 157.89109123077392USD
- 2026-11-04: 221.10957835998533USD
- 2026-11-05: 211.09873293151853USD
- 2026-11-06: 251.52253517913817USD
- 2026-11-07: 230.77005996246336USD
- 2026-11-08: 167.44978989105223USD
- 2026-11-09: 178.6235461578369USD
- 2026-11-10: 157.32046918792724USD
- 2026-11-11: 157.89109123077392USD
- 2026-11-12: 157.89109123077392USD
- 2026-11-13: 154.05693427886962USD
- 2026-11-14: 175.30995176696777USD
- 2026-11-15: 153.86673276977538USD
- 2026-11-16: 157.89109123077392USD
- 2026-11-17: 153.86673276977538USD
- 2026-11-18: 150.13223937683105USD
- 2026-11-19: 201.96117849121092USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a first aid kit
- Pool access available from 8:00 AM to 6:00 PM.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for continental breakfast: approximately MXN 150 for adults and MXN 150 for children
- Airport shuttle fee: MXN 500 per person (one-way)
- Airport shuttle fee per child: MXN 500 (one-way)
- Nearby parking fee: MXN 160 per day (1640 ft away)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Swimming pool
Non-smoking rooms
Business centre
Tour desk
Dry cleaning
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Pool outdoor
Pool (Seasonal Outdoor)
General
Non-smoking rooms
Massage
Beach Sun Loungers
Parking
Airport shuttle
Internet
Free wi-fi