The Place

Good location with car park Reception staff speak English as do some of the restaurant/cafe staff Very clean everywhere. Good choice of food and drinks all day.

The hotel was beautiful and in a lovely neighborhood with lots of greenery and cafes around. Incredible views from the pool. A very nice coworking space. And friendly staff. I would definitely stay here again if I return to Santiago.

All round top notch

Very spacious, new, well equipped units, awesome that it has restaurant and coffee shop open long hours. Coffee was great. Loved the place for the price point.

I paid extra for a "sea view" room and was given a room with a tiny partial view. Turns out the hotel does not have sea view rooms at all, because they are not ocean front - there is a building in-between. They are working to fix the advertising to reflect reality, as I was told. Our room also had a large hair ball in the bathroom at check in and the mirror had large rust stains on them. When the front desk was notified, they said they would fix the mirror and the cleaning for us while we went to diner. However, after dinner the hairball was still in the bathroom and the mirrors were not fixed/changed/cleaned. The next day the manager contacted me and apologized. Offered a 15% discount and free breakfast during our stay. Upon check out, the 15% discount was only applied to 1 night and the extra night we had to extend due to family reasons was offered at an even higher rate than originally offered. Overall, the quality level of the rooms is mediocre with very noise rooms. You can hear doors slamming and you can hear people going thru the trash bins outside to collect bottles.