Laketown Wharf #1816

Our room was full of dust & not cleaned properly. Also the ac was out for 2 of the first day's but they did get it fixed. The front door lock was broken so it would have been easy for my kids to open the door so they ended up sleeping with me. The washer & dryers were extremely load. & all beds were so bad we had hard time sleeping at night because they had slopes in them & very hard & also of the plugs for the connections were not good so we had to plug our phone in different areas of the condo. & alot of the dresser cabins were broken. Worst had to be the elevator situation because you would have to wait at least 40 mins to get on the elevator. Also in the parking garage they hit my car & i reported it & never heard back from the resort. Never going back their again

Nice place overall but most of the restaurants were closed like the buffet and taco place. Also got tired of wearing that wrist band. They should issue more to each person. Can't beat the view there!

Started with being told to park in parking deck closest to lobby although our room was on the other end 18th story. Then, I was told I needed to go another office offsite to get the code to get in. Condo was beautiful and clean. However, staff at the resort were rude and obnoxious. We had to “always “ wear a wrist band and show it anytime we left or entered. I even got questioned yesterday because I was in my car waiting for my daughter to return our cart we used to load our luggage. I will not be returning.

There were too few elevators for the number of condos on site. Air conditioning in condo would not go below a certain degree. The temperature was not comfortable in the room.

The stay was ok, I’m not planning to stay here again. Elevators where always full and we had to wait a lot. There where lots of drunk (younger adults) all the time (I was there 10 days), lots of cursing and unappropriate music. Not the greatest place for family with kids. Room had spaces and kitchen had all the basics needs. I wish there where Pillows for sofa bed and the floors needed mopping ( I don’t think the floors where ever mopped. The lobby doesn’t provide trash bags, laundry detergents or dishwasher detergent. You have to buy everything.

The room was dirty, the elevators were incredibly slow, when they actually worked. Everything on the property was over the top expensive. The front desk was short and seemed annoyed every time you asked them anything. The pools were dirty. The info was the most disappointing though. The dryer didn’t dry the clothes, the base boards, walls, floor, and sink sprayer and ice and water attached to the fridge were along with the shower heads were disgusting. There were dead mosquitoes stuck to the walls and the cushions on the wooden chairs were a mess. The parking garage was dark. This was our second time staying here and this stay was disappointing.

The property wants you to pay $20 for the porters to take your luggage, otherwise you have to pull your own from the garage. You can’t unload at the pull up without paying. Our condo was great..

Emerald was awful at communicating. Kept adding fee aftef fee after fee. I was originally told the fee at the hotel would be $250 yet when we got there it was almost $600. They Re refused to let us park a 3rd car for our 3 bedroom condo that can sleep 10. The staff at the front desk was unhelpful to say the least. I will never be staying here again. Our room was also damaged in several places and the staff did not care. They were so strict about everything, even the most ridiculous things. If they really dont want people to stay there, they shouldnt offer it.

Elevators are a huge problem. Had to take the stairs most of the time. Stairwell is rusty and potentially unsafe. Bathroom floor in rental was sticky upon arrival. Bedroom windows were dirty and smudged with what looked like male body parts.

General cleanliness was lacking, microwave operated only on 30 second setting, oven handle broken, icemaker not working, dinette chairs all broken, not safe to sit in, couch worn out, carpets dirty in general. One of the children found M&M’s under the couch. We did not have any sweets with us. Out side flooring very dirty as well as furniture. But in defense of the unit the common property wasn’t much better. Getting up or down in the elevators was an ordeal of its own. Trash shut was locked so garbage was left in several areas for the whole time we were there. Overall very pricey for the experience.

Our room was full of dust & not cleaned properly. Also the ac was out for 2 of the first day's but they did get it fixed. The front door lock was broken so it would have been easy for my kids to open the door so they ended up sleeping with me. The washer & dryers were extremely load. & all beds were so bad we had hard time sleeping at night because they had slopes in them & very hard & also of the plugs for the connections were not good so we had to plug our phone in different areas of the condo. & alot of the dresser cabins were broken. Worst had to be the elevator situation because you would have to wait at least 40 mins to get on the elevator. Also in the parking garage they hit my car & i reported it & never heard back from the resort. Never going back their again

It was a great location and check in was good. The place wasn’t the cleanest when we got there, but it wasn’t bad. There was a resort fee, which wasn’t in the description when I was booking the trip, but overall great for the price!

Horrible customer service, no one ever answer the phone at the front desk. Brown and yellow stains on the bed covers, a old blue comforter was left in the closet covered with white stains. The shower curtains covered with stains. Other than that the room was ok the view was really nice and my kids enjoyed the kiddie pool.

The unit could have been a lot cleaner. Doors hanging off the cabinets. Master bedroom was hot even with air conditioning on.Dishes had dirty spots.Was not worth the money paid.

We rented a 3 bedroom condo, When we arrived we were supposed to check in at 4 PM we got the confirmation that the room was ready but when we got to the room the cleaning lady was still there, we dropped off our luggage and left so she could finish cleaning when we got back around two hours later it seems as if she didn’t finish cleaning and just left, the floors were horrible very sand and dirty. I called the next day to have them fix the kitchen sink and the ceiling fan in the main bedroom also to clean the floors when the lady arrived to clean the floors we were still there but about to leave she said she would be back at noon when we came back the ceiling fan and the sink were fixed, however the floors were still dirty other than that the trip was amazing and the condo was very nice we actually stayed an extra day.

The room was dirty, the elevators were incredibly slow, when they actually worked. Everything on the property was over the top expensive. The front desk was short and seemed annoyed every time you asked them anything. The pools were dirty. The info was the most disappointing though. The dryer didn’t dry the clothes, the base boards, walls, floor, and sink sprayer and ice and water attached to the fridge were along with the shower heads were disgusting. There were dead mosquitoes stuck to the walls and the cushions on the wooden chairs were a mess. The parking garage was dark. This was our second time staying here and this stay was disappointing.

Elevators are a huge problem. Had to take the stairs most of the time. Stairwell is rusty and potentially unsafe. Bathroom floor in rental was sticky upon arrival. Bedroom windows were dirty and smudged with what looked like male body parts.

THE BED WAS LUMPY, CARPET WAS VERY NASTY & DIRTY.THE PATIO DOORS DIDN'T LOCK,THE MICROWAVE PANEL WAS BROKEN.I HAD TO BUY A COMFORT TO SLEEP ON TOP OF THE BED. I WISH COULD SHOW THE PICTURES. I WOULD LIKE SOME OF MY MONEY BACK.

General cleanliness was lacking, microwave operated only on 30 second setting, oven handle broken, icemaker not working, dinette chairs all broken, not safe to sit in, couch worn out, carpets dirty in general. One of the children found M&M’s under the couch. We did not have any sweets with us. Out side flooring very dirty as well as furniture. But in defense of the unit the common property wasn’t much better. Getting up or down in the elevators was an ordeal of its own. Trash shut was locked so garbage was left in several areas for the whole time we were there. Overall very pricey for the experience.

Cleanliness wasn’t the best but condo was great.

Our room was full of dust & not cleaned properly. Also the ac was out for 2 of the first day's but they did get it fixed. The front door lock was broken so it would have been easy for my kids to open the door so they ended up sleeping with me. The washer & dryers were extremely load. & all beds were so bad we had hard time sleeping at night because they had slopes in them & very hard & also of the plugs for the connections were not good so we had to plug our phone in different areas of the condo. & alot of the dresser cabins were broken. Worst had to be the elevator situation because you would have to wait at least 40 mins to get on the elevator. Also in the parking garage they hit my car & i reported it & never heard back from the resort. Never going back their again

I loved how spacious the property was. The views were stunning. The beach was so close!

Very nice place. I was so excited with being able to use apps on the tv all i had to do was put my info in . Everything we needed as far as cooking utensils was ther .. Awesome place I hope when we visit again we get the same unit

There were too few elevators for the number of condos on site. Air conditioning in condo would not go below a certain degree. The temperature was not comfortable in the room.

Enjoyed our stay. It could use some small updates. TV remote was broken, was hard to use the down button on it. Microwave keypad was broken but could still use it. Has a nice view of the beach. Across the street from the beach, it was a short walk to the beach. Several restaurants on site or in walking distance to where you don’t really have to leave the resort if you’re there on a busy holiday weekend. All the reviews about the elevators are true but with it being such a big place, there’s really no way around it or fault of the property owner.

The stay was ok, I’m not planning to stay here again. Elevators where always full and we had to wait a lot. There where lots of drunk (younger adults) all the time (I was there 10 days), lots of cursing and unappropriate music. Not the greatest place for family with kids. Room had spaces and kitchen had all the basics needs. I wish there where Pillows for sofa bed and the floors needed mopping ( I don’t think the floors where ever mopped. The lobby doesn’t provide trash bags, laundry detergents or dishwasher detergent. You have to buy everything.

Florida was great, the condo not so much, we had planned to work while at this condo due to the WiFi, but unfortunately our Wi-Fi was down for a couple of days so that affected our plans. Disappointed but what do you do.

THE BED WAS LUMPY, CARPET WAS VERY NASTY & DIRTY.THE PATIO DOORS DIDN'T LOCK,THE MICROWAVE PANEL WAS BROKEN.I HAD TO BUY A COMFORT TO SLEEP ON TOP OF THE BED. I WISH COULD SHOW THE PICTURES. I WOULD LIKE SOME OF MY MONEY BACK.

General cleanliness was lacking, microwave operated only on 30 second setting, oven handle broken, icemaker not working, dinette chairs all broken, not safe to sit in, couch worn out, carpets dirty in general. One of the children found M&M’s under the couch. We did not have any sweets with us. Out side flooring very dirty as well as furniture. But in defense of the unit the common property wasn’t much better. Getting up or down in the elevators was an ordeal of its own. Trash shut was locked so garbage was left in several areas for the whole time we were there. Overall very pricey for the experience.

Air went out and someone came up to fix pretty fast but went out same day again could not get in touch with anyone remainder of stay. It was extremely hot.

Started with being told to park in parking deck closest to lobby although our room was on the other end 18th story. Then, I was told I needed to go another office offsite to get the code to get in. Condo was beautiful and clean. However, staff at the resort were rude and obnoxious. We had to “always “ wear a wrist band and show it anytime we left or entered. I even got questioned yesterday because I was in my car waiting for my daughter to return our cart we used to load our luggage. I will not be returning.

Horrible customer service, no one ever answer the phone at the front desk. Brown and yellow stains on the bed covers, a old blue comforter was left in the closet covered with white stains. The shower curtains covered with stains. Other than that the room was ok the view was really nice and my kids enjoyed the kiddie pool.

Customer service and all of this stuff is excellent

The room was dirty, the elevators were incredibly slow, when they actually worked. Everything on the property was over the top expensive. The front desk was short and seemed annoyed every time you asked them anything. The pools were dirty. The info was the most disappointing though. The dryer didn’t dry the clothes, the base boards, walls, floor, and sink sprayer and ice and water attached to the fridge were along with the shower heads were disgusting. There were dead mosquitoes stuck to the walls and the cushions on the wooden chairs were a mess. The parking garage was dark. This was our second time staying here and this stay was disappointing.

Emerald was awful at communicating. Kept adding fee aftef fee after fee. I was originally told the fee at the hotel would be $250 yet when we got there it was almost $600. They Re refused to let us park a 3rd car for our 3 bedroom condo that can sleep 10. The staff at the front desk was unhelpful to say the least. I will never be staying here again. Our room was also damaged in several places and the staff did not care. They were so strict about everything, even the most ridiculous things. If they really dont want people to stay there, they shouldnt offer it.

Management sucks.Rude and not comunicative. we had to wait over one hour for the code entry.Called several times.left several messsages.They never answered back.We had to arrainge with the front desc.

The condo was clean and comfortable. The wristbands were a little annoying. The view was amazing from the balcony. Maintenance immediately responded to any issues and was very professional. We will definitely be back.

Condo staff not very pleasant Condo not very clean room was very nice and pools good they don’t maintain property very well broken lights all around the pools can’t get up and down the elevator and they smell and could use fans in them. Will not book there again

Thoroughly enjoyed our stay here and would definitely go back. Communication with the front desk left something to be desired though. Great ocean view which I loved.

I don’t even know where to begin. So, I’ll start with the most ridiculous experience and I’ve stayed in hundreds of hotels around the world. We had just arrived to a quick swim and went back to the condo to a violent POUNDING on the door that scarred us so bad! I approached the door and looked through the peep hole to find a man literally demanding to open the door! I said who are you and what do you want and he responded I’m security with the hotel and I need for you to open the door and give me access. Scared, we refused because of his violent behavior my wife’s phone rings and a woman says she’s at the front desk and security is at our door! I asked this man multiple times what he wanted and he never responded but just kept demanding entry! So I grab the phone from my wife and I ask why and who is this person aggressively trying to gain access to our room. Wait for it ….wait for it…. My wife had walked outside and laid a towel down on the balcony! A towel ! This man demanded access into our room for a towel! All he or the lobby had to do was say …. You have a towel on the balcony can you take it off! and we would have gladly complied but instead they chose for whatever reason to try to force entry into our room over a towel! I can’t make this stuff up.The place honestly is a 3 out of 10 and that’s being generous. All the shops are out of business and abandoned on site, old and out dated property. Spend the extra money and get what you are expecting.

Nice place overall but most of the restaurants were closed like the buffet and taco place. Also got tired of wearing that wrist band. They should issue more to each person. Can't beat the view there!

Great time with friends and family, location was great

I loved how spacious the property was. The views were stunning. The beach was so close!

Enjoyed our stay. It could use some small updates. TV remote was broken, was hard to use the down button on it. Microwave keypad was broken but could still use it. Has a nice view of the beach. Across the street from the beach, it was a short walk to the beach. Several restaurants on site or in walking distance to where you don’t really have to leave the resort if you’re there on a busy holiday weekend. All the reviews about the elevators are true but with it being such a big place, there’s really no way around it or fault of the property owner.

Buzzing area of Panama,Traffic is terrible based on time of day in the afternoon. Great beach access and lots to do.

I was very pleased with my condo and location! I would like to stay there again.

Nice place to stay with family.

The stay was ok, I’m not planning to stay here again. Elevators where always full and we had to wait a lot. There where lots of drunk (younger adults) all the time (I was there 10 days), lots of cursing and unappropriate music. Not the greatest place for family with kids. Room had spaces and kitchen had all the basics needs. I wish there where Pillows for sofa bed and the floors needed mopping ( I don’t think the floors where ever mopped. The lobby doesn’t provide trash bags, laundry detergents or dishwasher detergent. You have to buy everything.

The condo was clean and comfortable. The wristbands were a little annoying. The view was amazing from the balcony. Maintenance immediately responded to any issues and was very professional. We will definitely be back.

Thoroughly enjoyed our stay here and would definitely go back. Communication with the front desk left something to be desired though. Great ocean view which I loved.

Nice place overall but most of the restaurants were closed like the buffet and taco place. Also got tired of wearing that wrist band. They should issue more to each person. Can't beat the view there!

Enjoyed our stay. It could use some small updates. TV remote was broken, was hard to use the down button on it. Microwave keypad was broken but could still use it. Has a nice view of the beach. Across the street from the beach, it was a short walk to the beach. Several restaurants on site or in walking distance to where you don’t really have to leave the resort if you’re there on a busy holiday weekend. All the reviews about the elevators are true but with it being such a big place, there’s really no way around it or fault of the property owner.

I don’t even know where to begin. So, I’ll start with the most ridiculous experience and I’ve stayed in hundreds of hotels around the world. We had just arrived to a quick swim and went back to the condo to a violent POUNDING on the door that scarred us so bad! I approached the door and looked through the peep hole to find a man literally demanding to open the door! I said who are you and what do you want and he responded I’m security with the hotel and I need for you to open the door and give me access. Scared, we refused because of his violent behavior my wife’s phone rings and a woman says she’s at the front desk and security is at our door! I asked this man multiple times what he wanted and he never responded but just kept demanding entry! So I grab the phone from my wife and I ask why and who is this person aggressively trying to gain access to our room. Wait for it ….wait for it…. My wife had walked outside and laid a towel down on the balcony! A towel ! This man demanded access into our room for a towel! All he or the lobby had to do was say …. You have a towel on the balcony can you take it off! and we would have gladly complied but instead they chose for whatever reason to try to force entry into our room over a towel! I can’t make this stuff up.The place honestly is a 3 out of 10 and that’s being generous. All the shops are out of business and abandoned on site, old and out dated property. Spend the extra money and get what you are expecting.