Tru by Hilton Elkhart, IN

Great property, especially for solo travelers who want to play pool and have a social area to hang out and meet fellow travelers. Clean room, great bed and accommodating staff!

Not our first time at this particular hotel and won’t be the last. One of the cleanest places we’ve stayed. Nice breakfast included. The lobby is our favorite as it had lots of cool seating, a pool table and beer!

This place is phenomenal, you’re immediately welcomed by friendly staff when you walk in, and it smells like a Hilton! It smells expensive, and you feel pampered around every turn. The TV was programmed to welcome me as I walked into my room. The workout center had every piece of equipment I could possibly ask for and more than I could use in my one night stay. Breakfast after I slept in the comfortable, fluffy, warm bed was also excellent, they had omelettes and oatmeal and juice and coffee, and tea. in fact, they have coffee and tea all day, complementary to the guests. they have a little minibar full of travel size items in case you forget your toothpaste or deodorant. Every space as well maintained. I actually forgot my flowers as I was leaving, and the hostess brought them out to my car when I came back for them. They also have a really cool texting service so you can just text questions that you have rather than having to call down to the front office. This place is so charming and convenient, and it truly reminded me why I love the Hilton.

Very clean room with comfortable beds and different types of pillows. A bit hard to regulate the temp in the room. They did have breakfast but it was meager. The typical breakfast of most hotels. Very eco friendly and shower was great! Overall I would stay again. No pool for kids.

One of the best in the areas. Only thing missing is the pool. But very nice and clean. Awesome costumer service. Will stay there again for sure.

Very clean property, super friendly staff. Good breakfast with options for everyone. Love the hard floors in room (versus carpet) since this is a pet-friendly hotel. Makes so much sense and much easier to keep clean. Lots of dining options within one mile. Ask the front desk for their recommendations. Coffee, tea, hot chocolate available 24/7 in the lobby. Ice machine and filtered water station by Fitness Center. Would definitely stay here again.

Nice quiet area with ample parking.

Nice property. They charge non-refundable $50 for a pet FYI.

Very clean, easy checkin! Pool would be nice

Kids like the pancake maker and pool table TV area. I like the water filter station, work out room and work station cubbies. The rooms are exactly what we need. No more, no less.

Room was very clean. Staff was attentive, pleasant and helpful. Breakfast was good. Beds comfortable. Quiet room on 4th floor. Would stay again.

I really love this hotel. The staff was friendly and helpful. We had no trouble checking in or out. The breakfast was good. The housekeeper was polite and the place was immaculate with the cleaning. I will be staying again in the future.

Stay was ok. Front desk staff was super friendly upon check-in. However, the room didn’t seem very clean. The hard floors in the room felt sticky, the bathroom was not clean. The alarm in the room next to us went off for a really long time every morning around 5-6am, and you can hear everything. There was also no hot breakfast when we went down during the breakfast hours. We booked a hotel specifically with breakfast so we could eat in the morning, so that was disappointing. The lobby area was more comfortable than the room so we enjoyed that. It wasn’t terrible if for a quick trip and to just sleep, but wouldn’t be my first hotel pick next time I’m in the area.

The room and bathroom were immaculate, but for a mid-sized hotel, it seemed a little understaffed. Whenever I came to the desk, it was empty, and took a few minutes for someone to return, although the staff was very kind and helpful. In the hotel photos, the breakfast area, lounge, business space, and front desk look like different spaces, but they’re all one room, which means it can be quite loud and chaotic when fully occupied. The room itself was nice, and the bathroom was very large and had great vanity space and a spacious shower. Breakfast was good, but some of the machines (pancake machine and juice dispenser) stopped working multiple times. I think that several of the touches sacrifice usability for modernity.

Very clean.

Check in staff was not very helpful. Found used washcloth in bathroom upon check-in and was told by staff to put it out in hallway for next days housekeeper.

I enjoyed and appreciated the complimentary breakfast in the morning. The walls in the room were a bit thin. I could hear sounds from other rooms. Thankfully, the other occupants were quiet. My room was clean except for the floor. It doesn't take much time to Swiffer a floor and mop, so no excuses for it not being clean.

Very nice and clean.

The hotel itself was good. We did not eat the breakfast due to being in town to visit family. Biggest complaint was we stayed three nights and not once did we get maid service. We had to go to thee front desk to get fresh towels ourselves.

The room was nice, beds were comfortable and in good condition but as it is a pet friendly hotel there was animal hair all over the floor that got all over our socks and luggage. We had the power go out to the hotel for several hours from a storm, there was no emergency lighting in the room and we were also without water since the power was out. Breakfast was limited and not fresh, staff was behind on replenishment of options such as pancake mix for the maker.

I didn't like that it was a very hidden hotel. It's also probably one of the thinner walled hotels I've been in, and somewhat noisy to hear everything going on.

It was understaffed, and the staff was not frienldly at all. For example, at breakfast when we mentioned that the coffee pot was empty, the staff person acted very annoyed and didn’t even apologize even though we apologized that we needed coffee! Also, the place was extremely noisy. Our room was abominable with no closet and no drawers to put anything….just pegs on the wall. It was so tiny that there was hardly room for two people. There was no space for luggage. There was only one chair for sitting, and it was difficult to maneuver it in the tiny area of our room. What a disappointment when we spent a lot of money for this room. Hilton should be ashamed to have their name associated with a place like this. The building is situated in a rundown area of town. All in all this was a terrible experience. Needless to say, we will NEVER stay at a Tru Hilton again.

This property was nice! Staff was nice, hotel was clean and the place smelled nice. The only issue was the beds weren’t hard and uncomfortable.

The only reason for the 3 star rating is that the walls were paper thin and we had people next to us on both sides. One side must have had a cold and kept coughing and the other side a loud TV and talking until almost midnight. I considered asking to move rooms but my kids were already asleep. The hotel was nice, clean and mostly friendly staff when we interacted with them. But I probably won't stay there again due to how loud it was in the room.

Didn't like that no coffee pot, no microwave.

no coffee in room. no closet no drawers. no carpet. small room. no chairs

While our check-in was fantastic the rest of the stay was mediocre at best. Not real sure how the heater was supposed to work as the fan rarely turned off and constantly blew cool air. They moved us to a different room, but the heater had the same problem. If the temperature was raised to 74* or 75* it would blow warm air for a while, then back to the cool air. After our first nights stay we came back to the room to find that housekeeping hadn't been in to at least empty trash and leave fresh towels. Went to the front desk to get some and was told they only come every 4th day to service the room. They made a note to have housekeeping come the next day. We had 2 small dogs with us and had to acknowledge the "rules". One of them was to have a door hanger on the door at all times making housekeeping aware there were pets in the room. The "rules" said housekeeping wouldn't come in unless we were there and the dogs were on leashes. The "rule" seemed confusing and when the desk clerk was asked about it she even said it was confusing. Finally, Tru by Hilton bills themselves as a minimalist property. Only 1 uncomfortable chair in the room. Needed an ink pen, but they don't provide pens. No drawers in the event you wanted to unpack luggage. For us it didn't matter, but they don't even have coffee makers in the rooms. Other than the price I felt our room was kind of like a Motel 6 room from 40 years ago.

Tru hotels are very thoughtfully designed. There are hooks both in the bathroom and in the room, no single use plastics, decent breakfast, water bottle fillers and ice on the first floor, plenty of places to charge all of you devices a desk to use your computer at. All hotels should be this well designed. I would have given them 5 stars except the mattress could have been a little better not terrible but you’re never going to ask them what brand it is so you can buy one for your house. Quiet location with quiet A/C.

The room was clean and comfortable. There was very little insulation from the noise in the hallway. The people talking loudly in the hallway after midnight sounded like they were in our room.

The reasoning for the less than perfect rating is that the sound transfer from other rooms and the room above us was a reminder of my long ago days of living in cheap apartments where you could not avoid the noise. But in this day and age, I shouldn’t be able to hear tpeiole walking in the floor above me and I sure shouldn’t be able to hear talking in the room right next door to me. Bad acoustical design and infrastructure. Did NOT get a good night’s sleep due to this. The staff was great!

The desk agent was less than helpful. It was the least friendly and least clean Tru I have ever stayed at

Checked in and out online so never spoke to anyone but it was a smooth easy process.

A wonderful hotel. The young lady was very nice at checkin and checkout.

Friendly staff.

Room was very clean. Staff was attentive, pleasant and helpful. Breakfast was good. Beds comfortable. Quiet room on 4th floor. Would stay again.

The room and bathroom were immaculate, but for a mid-sized hotel, it seemed a little understaffed. Whenever I came to the desk, it was empty, and took a few minutes for someone to return, although the staff was very kind and helpful. In the hotel photos, the breakfast area, lounge, business space, and front desk look like different spaces, but they’re all one room, which means it can be quite loud and chaotic when fully occupied. The room itself was nice, and the bathroom was very large and had great vanity space and a spacious shower. Breakfast was good, but some of the machines (pancake machine and juice dispenser) stopped working multiple times. I think that several of the touches sacrifice usability for modernity.

Easy check in and out.

We stay here frequently while getting our motorhome serviced and always find it clean and the staff to be pleasant.

Had a nice one night stay here! We checked in on the app in advance and were able to go right to our room upon arrival. The rooms were clean and comfy and we didnt notice any noise issues. The breakfast buffet was simple but very tasty. This is a great place to stay if you're in the area!

The front reception girl is always welcoming and does a great job.

Close to toll road, although

It is a safe, quiet, and clean environment.

It was a nice place. Good location.

Room and hotel were clean and newer. Bed was comfortable, but I kept hitting my leg on the edges when I went around them to get the lights. Nice to have the mini fridge on the room. Toilet was too low. Breakfast was just okay. Staff was nice and helpful. Restaurants and shopping are nearby, but the area immediately surrounding the hotel is a little junky. But overall, I was happy with my stay and the value was good.

Nice quiet area with ample parking.

This is a great little gem. Really convenient to I-80 & restaurants. Staff is friendly and efficient. Rooms are comfortable, clean and quiet. Breakfast is ok. Pet friendly but the fee was on the high side. Would recommend this hotel.

Not easy to fund the entrance road off of Cassopolis. The sign is very small.

Clean and new. Great for a quick night on the road! Nice hot breakfast

Fantastic. More hotels need to be updated/built like Tru. Modern, convenient, friendly and helpful staff, free breakfast. This particular location suited us well for a one-night stop off the interstate while driving through, but would also be great as an option when visiting South Bend or other places in the area.

In a nice location with plenty of restaurants.

Room was very muggy from the time we walked in, cranked AC down low and it never helped. Women cursing at each other in the hallway at 5 a.m. for at least 10 minutes. Woke myself and my daughter up. Hopped in the shower and not one drop of shampoo. Breakfast was very disappointing. Kids wanted pancakes and the machine was down. No hard boiled eggs, last said they’ve been out for weeks. My son only ate a bowl of cereal. Not enough breakfast options. Stayed there 2 months ago and everything was great but not this time.

Accommodations were comfortable and the staff was very responsive. Breakfast was convenient and good.

Room was very clean. Staff was attentive, pleasant and helpful. Breakfast was good. Beds comfortable. Quiet room on 4th floor. Would stay again.

The lobby and rooms were clean and comfortable. The hotel was full with various youth sports teams however it was still very quiet. Only complaint was there was minimal food for breakfast. The juice machine didn’t work, the pancake machine was stuck, it took 10 minutes to restock the eggs. There was cereal, oatmeal and bagels.

Everything was good except the breakfast. You can not mix meat products with other products due to allergies! I could have had an exposure and allergic reaction because they put bacon in with the eggs

Stay was ok. Front desk staff was super friendly upon check-in. However, the room didn’t seem very clean. The hard floors in the room felt sticky, the bathroom was not clean. The alarm in the room next to us went off for a really long time every morning around 5-6am, and you can hear everything. There was also no hot breakfast when we went down during the breakfast hours. We booked a hotel specifically with breakfast so we could eat in the morning, so that was disappointing. The lobby area was more comfortable than the room so we enjoyed that. It wasn’t terrible if for a quick trip and to just sleep, but wouldn’t be my first hotel pick next time I’m in the area.

The room and bathroom were immaculate, but for a mid-sized hotel, it seemed a little understaffed. Whenever I came to the desk, it was empty, and took a few minutes for someone to return, although the staff was very kind and helpful. In the hotel photos, the breakfast area, lounge, business space, and front desk look like different spaces, but they’re all one room, which means it can be quite loud and chaotic when fully occupied. The room itself was nice, and the bathroom was very large and had great vanity space and a spacious shower. Breakfast was good, but some of the machines (pancake machine and juice dispenser) stopped working multiple times. I think that several of the touches sacrifice usability for modernity.

Nice, clean, and convenient. Only complaint I had were the breakfast options.

Very nice breakfast

Breakfast is good but poor selection compared to most Hiltons. Expected more variety, but have and will stay again.