Name: Hotel Vista Quince
Address: 2 Calle 20-23 zona 15 Vista hermosa 1, Colonia Vista Hermosa, Guatemala City, Guatemala, Guatemala City, Guatemala Department, GT
Price range: $102–$169 per night
Rating: 8.5

What guests think

Across recent reviews of Hotel Vista Quince, travelers consistently praise the friendly, attentive staff, spacious rooms with impressive city views, and a convenient Zone 15 location, while noting mixed dining experiences and facilities that can feel inconsistent.

Cleanliness is often rated highly, but several guests reported issues such as dirty floors or linens, slow drains, or pests. Room comfort is appreciated, yet recurring complaints include malfunctioning air conditioning or TVs, street noise, and occasional maintenance gaps. Facilities draw interest—the revolving restaurant and pool especially—though the pool can be very cold, and a few reviews cite elevator, fire-safety cover, or parking security concerns. Overall, expect warm service and a convenient base, but be prepared for variability in upkeep and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are attractive, with a popular revolving restaurant and a pool. Several guests noted the pool is very cold, and some maintenance or safety concerns (elevators, fire-safety covers, parking security) were reported.

Related guest reviews

10

Samuel

Aug 22, 2025

·

Stayed 2 nights

For me this is the cleanes rooms around the city with really good prices but the need to clean the pool more often

10

gabriela

Mar 3, 2024

·

Stayed 1 night

A very high ended place to stay at. Loved the rotating restaurant and view. Amazing

8

Jose

Mar 19, 2024

·

Stayed 1 night

The restaurant on the 18th floor was amazing and with great views! The restaurant rotates as you dine in and you can see the entire city. The only thing I didn’t like was there are wall ac units it’s not a unit and the room was hot. They did say the ac was broken and they nicely upgraded us which was very nice of them. The staff was nice.

8

Francisco

Mar 3, 2025

·

Stayed 1 night

I was concerned with fire safety as many fire sprinkler heads still had plastic covers as did fire smoke detectors. I was worried both would not function properly and many were spotted on multiple floors and lobby

10

regina

Aug 6, 2024

·

Stayed 4 nights

Beautiful new hotel. Friendly staff. Great rooms at a great price. We enjoyed the views and the kids enjoyed the pool. Walking distance to restaurants.

8

maria alejandra

Dec 15, 2024

·

Stayed 1 night

I love the it, just the pool was really cold and we couldn’t enjoy it.

6

Aura

Dec 27, 2024

·

Stayed 2 nights

The Hotel needs updating and upkeeps, the staff was nice, a list of things needed to be done in the suite where we stayed was e mailed to the Hotel Administration. The suit was huge, with great potential for a better sell, the view from the suite was beautiful except for the buildings around under construction. The hotel and food are a little pricey, one of the elevators didn’t work properly etc. etc.

10

Jorge

Aug 28, 2025

·

Stayed 1 night

Sugiero que se climatice la piscina

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8

Maria

Mar 9, 2024

·

Stayed 1 night

La piscina deberia ser climatizada....

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2

Claudia

Apr 27, 2024

·

Stayed 1 night

Durante el transcurso de la madrugada entraron a robar al parqueo del hotel en el cual nos hospedamos por motivos de seguridad y calidad en el servicio, sin embargo, durante el hurto realizado los trabajadores del hotel nunca se apersonaron, avisaron sobre lo ocurrido o tomaron alguna acción. Fue hasta alrededor de las 7 am que nos percatamos de los sucedido cuando nos disponíamos a retirarnos. Motivo por el cual buscamos auxilio con los administradores del hotel y hasta el momento no teneos respuesta alguna. Estamos incurriendo gastos para reparar el vehículo, honorarios de abogados para resguardarnos e interponer las denuncias que correspondían y las pérdidas materiales por lo hurtado. Se solicita dar seguimiento a este reclamo y que se reintegre el pago del hospedaje y los daños y perjuicios ocasionados por no cumplir con el servicio ofrecido en tema de seguridad.

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Cleanliness

Many guests found the hotel and rooms very clean, but multiple reviews mention lapses such as dirty floors or linens, a dirty refrigerator, pests, and slow-draining showers.

Related guest reviews

10

Julio

Apr 20, 2025

·

Stayed 1 night

Todo estuvo bien menos la refrigeradora de la habitación muy sucia como nacida sin limpieza quise meter algo a la refri y cuando la abri al verla sucia no la usé

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6

Giovanni

Jan 11, 2025

·

Stayed 2 nights

the only thing was no phone, no tv working and a cucaracha in the bed

10

carlos

Nov 17, 2025

·

Stayed 3 nights

Muy limpio y todo el personal muy amable

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2

Gyt Daniel

Apr 16, 2023

·

Stayed 1 night

Pisos sucios y sabanas sucias

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10

Jose

Aug 7, 2024

·

Stayed 2 nights

Excellent restaurant and cleanliness

6

Rene

Sep 9, 2025

·

Stayed 8 nights

The reception staff were very friendly and helpful. The restaurant staff were also very kind. However, the cleanliness of my room didn't meet my expectations.

8

Flor de Maria

Dec 3, 2025

·

Stayed 1 night

The floors were obviously dirty. The floors looked like they had been mopped with very dirty water. There were obvious spots that were dirty old water stains on the floor. The shower drain was slow. The water backed up right away. The staff was very courteous and friendly. The hotel is very beautiful. I left very early so we didn't have breakfast there.

10

GUILLERMO

Dec 12, 2024

·

Stayed 1 night

Clean and comfort

10

Mayra

Sep 25, 2023

·

Stayed 3 nights

The hotel was neat and clean The staff very professional Thank you

10

Ronald

Jan 16, 2026

·

Stayed 1 night

La habitación impecable

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Rooms

Rooms are frequently described as spacious and comfortable with impressive city views and balconies. However, recurring issues include malfunctioning or weak air conditioning, occasional TV/cable or Wi‑Fi problems, street noise, and some comfort or maintenance shortcomings.

Related guest reviews

10

Selvin

Aug 14, 2025

·

Stayed 1 night

El hotel es muy bonito. El dormitorio es muy amplio y comodo, con tremenda vista de los balcones. La camas muy comodas, y lo mejor el restaurante rotativo en el ultimo piso. Completamente recomendado este hotel.

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2

Waleska

Jan 4, 2025

·

Stayed 1 night

El cable de la televisión no funcionaba ningún canal el wifi tampoco funcionaba las toallas son muy pequeñitas la regadera tiraba toda el agua así afuera no tienen servicio de botones en el baño tienen una ventana sin balcón el servicio de taxi fue d lo peor no recomiendo ese hotel

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4

Francisco

Jun 19, 2023

·

Stayed 1 night

Wron reservations details: 1st room was wrong 2nd room a/c didn’t work 3rd room a/c leaking all night

10

Enrique

Sep 22, 2025

·

Stayed 4 nights

Only issue was the noise. next time will request a room away from the street

10

Carlos

Jul 21, 2025

·

Stayed 1 night

Nos gustó mucho este hotel porque nuestra habitación estaba bastante amplia y cómoda. El personal es muy amable y servicial.

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8

Jose

Mar 19, 2024

·

Stayed 1 night

The restaurant on the 18th floor was amazing and with great views! The restaurant rotates as you dine in and you can see the entire city. The only thing I didn’t like was there are wall ac units it’s not a unit and the room was hot. They did say the ac was broken and they nicely upgraded us which was very nice of them. The staff was nice.

10

Shari

Dec 23, 2024

·

Stayed 3 nights

What a beautiful hotel! It is in the perfect location in zone 15 and the rooms are spacious and comfortable. We had breakfast in the gourgeous restaurant that has the best view of the city I have ever seen, panoramic! Love this place. We will be back!

10

regina

Aug 6, 2024

·

Stayed 4 nights

Beautiful new hotel. Friendly staff. Great rooms at a great price. We enjoyed the views and the kids enjoyed the pool. Walking distance to restaurants.

10

Roberto Diego Chivalan

Oct 11, 2025

·

Stayed 2 nights

Beautiful view

2

Rudy

Mar 19, 2023

·

Stayed 1 night

No duncionaba el aire acondicionado. Se escucha MUCHO ruido de la calle. No vilveria ni loco. Por el precio tienes muchas mejores opciones. El hotel se ve descuidado y poco moderno. Y solo tiene unos años de funcionar. NO lo recomiendo. No vengan.

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Service

Service is widely praised as friendly, attentive, and helpful, with staff assisting with special requests and airport transfers. There are also reports of slow or delayed check‑in, difficulty reaching departments, a disputed shuttle/charges incident, and inconsistent breakfast service.

Related guest reviews

10

amyra

Sep 5, 2025

·

Stayed 3 nights

Rooms were clean staff were very friendly and helpful. Speak very good English

6

Maria

Jul 16, 2024

·

Stayed 1 night

Es muy complicado comunicarse con recepción y roomservice, el restaurante no contetsa… opción de desayuno no tiene al cuarto! Deja mucho que desear

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2

Alisson

Mar 19, 2025

·

Stayed 1 night

I waited more than 1 hour and a half for the room and turned to get a lower category room

10

Mayra

Apr 23, 2024

·

Stayed 2 nights

Great customer service, every single employee is always willing to help, nice attitude and very respectful. I highly recommend this hotel not only on a business trip but as well as a family trip. The manager Rodrigo Echeverria does a very professional job.

10

Daniel

Jul 25, 2024

·

Stayed 2 nights

All the staff was very helpful with all of questions since we came from the US on a trip . They were more than willing to assist with any transportation that we needed. Rooms were very clean. Asked if we wanted our room cleaned after the first night , had no problem getting more clean towels. Would definitely stay here again.

10

Elias

Apr 19, 2025

·

Stayed 1 night

Excellent staff. Everyone was very friendly and helpful.

2

Fernando

Mar 22, 2024

·

Stayed 3 nights

Scam on a shuttle ordered, paid full fare for a van to another hotel and they send me on an old car without a/c with a crazy driver. I book it with time ahead. Then they scam me with one room without a/c and without amenities, then they scammed me with $160.00 USD for one wash, like if they washed 20 dryclean suites. Totally not recommended, while they honor near to nothing towards my complains of their service which i paid ahead to get it.

6

Ferlandi

Dec 1, 2024

·

Stayed 1 night

Increiblemente llegue sobre las 6:30 de la tarde koche y me dicen que mi habiatcion aun no está disponible, cuando se supone que las habitaciones deben estar listas a las 3 pm, de iguap forma la instalaciones no corresponden a un hotel 5⭐️ si mucho a 3.

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10

Chelsie

Jan 10, 2025

·

Stayed 1 night

Staff were very accommodating and helped us through every step, which was a little more involved with 3 younger kids! They even helped us retrieve one of our kids swimsuits that flew off the balcony rail while it was drying. They coordinated a comfortable, on-time ride to the airport at a reasonable fee too.

10

Beverly

Feb 19, 2026

·

Stayed 2 nights

Hospitality and really nice staff. Thank you for providing a comfortable setting for my family and me

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Location

Location in Zone 15 is considered convenient, with easy access to the airport, nearby restaurants, and areas like Cayalá; some note a bike/foot path nearby. A few guests felt there was not much to do immediately around the hotel.

Related guest reviews

10

CEIDI

Aug 7, 2025

·

Stayed 1 night

Great location.

10

Danny W

May 4, 2025

·

Stayed 3 nights

Convenient and nice hotel in the East side of the city. Nice and cooperative staff. A couple of new buildings in the area full of shops and restaurants

10

JOSE

Jul 10, 2023

·

Stayed 1 night

Excelente hotel, muy cerca de cayalá

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10

Federico

Sep 2, 2025

·

Stayed 1 night

Good value good location easy access

10

Hiralda

Jul 19, 2024

·

Stayed 2 nights

There wasn’t much to do around this hotel, but the stay was excellent. Very clean and staff was amazing & pleasant.

10

Jaime

Aug 24, 2025

·

Stayed 2 nights

Very good option for Guatemala City, away from the traffic of downtown and zone 10

10

MAYNARD

Aug 21, 2025

·

Stayed 2 nights

Great location. Nice bicycle/foot path nearby (along the boulevard)

10

Shari

Dec 23, 2024

·

Stayed 3 nights

What a beautiful hotel! It is in the perfect location in zone 15 and the rooms are spacious and comfortable. We had breakfast in the gourgeous restaurant that has the best view of the city I have ever seen, panoramic! Love this place. We will be back!

10

MIGUEL A

Nov 20, 2024

·

Stayed 1 night

Excelente sitio y muy bien ubicado.

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10

Julio

Nov 23, 2025

·

Stayed 1 night

Linda decoration, buen servicio al cliente, Linda vista excelente opción, cerca de todo a 15 minutos del aeropuerto sin trafico

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Dining

The rotating restaurant and views receive frequent praise, and several guests enjoyed breakfast. Others reported slow or poor breakfast service or quality, a negative hygiene incident, limited room‑delivery options, and pricing that can feel high.

Related guest reviews

10

Selvin

Aug 14, 2025

·

Stayed 1 night

El hotel es muy bonito. El dormitorio es muy amplio y comodo, con tremenda vista de los balcones. La camas muy comodas, y lo mejor el restaurante rotativo en el ultimo piso. Completamente recomendado este hotel.

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10

gabriela

Mar 3, 2024

·

Stayed 1 night

A very high ended place to stay at. Loved the rotating restaurant and view. Amazing

6

Benjamin

Aug 11, 2025

·

Stayed 1 night

Soy poco de dar opiniones pero en esta vez lo are porque viaje desde el Salvador hasta Guatemala para hospedarme con mi familia para celebrar el cumpleaños de mi hija y disfrutar de una supuesta cena especial en familia y la sorpresa que nos llelvamos que en la mesa habian cucarachas llamamos al mesero y solo dijo disculpe y alguien mas llego y solo nos ofrecio un pinche postre no me pregunto si en mi plato habian cucarachas y que si queria que me reemplazaran el plato ni nada es un compreto desastre y falta de respeto

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2

Tormod

Oct 8, 2024

·

Stayed 1 night

Nuestro vuelo se retrasó varias horas y Llegamos tarde, el check in muy bien.el personal es muy amable. La habitación no tenia jabón, tuvimos que bañarnos con shampoo. la cama estaba hecha a medias, la cortina caída (habitación algo descuidada). Al final nos resolverían cambiándonos de habitación, la chica se esforzó, pero nos dijo ya revisé y hay jabón (y no había, suerte que me llevé los que nos llevó después). En la mañana pedimos desayuno a la habitación (exageradamente caro para mi gusto y para lo que llevaba), se demoró mas de 1.5hrs en llegar, para ser un hotel de esta categoría esperaba algo que no pareciera de comedor de calle, super grasoso, jugo de envase, y el precio es lo que hubiese pagado en un buffet de mejor calidad de productos. Olvidaron el pan (decía tostado y llevaron de rodaja) No parecía un lugar con muchos huéspedes, así que el lugar me decepcionó. Ah, y quería ver tv y el cuarto no tenia , había que ir a la sala, cosa que no iba a hacer. Espero que mejoren, está ubicado en una buena zona.

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10

Luis Alberto

Nov 2, 2025

·

Stayed 1 night

Muy buen desayuno, limpieza del hotel, amabilidad del personal.

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8

Jose

Mar 19, 2024

·

Stayed 1 night

The restaurant on the 18th floor was amazing and with great views! The restaurant rotates as you dine in and you can see the entire city. The only thing I didn’t like was there are wall ac units it’s not a unit and the room was hot. They did say the ac was broken and they nicely upgraded us which was very nice of them. The staff was nice.

10

Lesly

Aug 4, 2025

·

Stayed 1 night

Breakfast super organized love it I will go back again

6

Luis

Nov 12, 2024

·

Stayed 2 nights

La habitación incluye el desayuno, los días tuve que irme sin desayunar. Llegaba a pedir el desayuno a las 7:10 y tardaron más de 40 minutos, tuve que irme porque tenia que llegar al trabajo a las 8. Los dos días fue imposible desayunar, más de 40 minutos para entregar un desayuno es una falta de respeto a los que tenemos horarios laboral.

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2

Jorge

Nov 9, 2025

·

Stayed 1 night

Breakfast was a mess service was bad i was seated in a place because of reservation i took my time no one occupied the placebi requested to have breakfast service overall very bad

10

Randall

Nov 6, 2025

·

Stayed 1 night

Fast check in. Nice staff and room. Awesome revolving restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $124	3 $119
4 $119	5 $144	6 $140	7 $141	8 $139	9 $133	10 $133
11 $133	12 $141	13 $141	14 $141	15 $150	16 $133	17 $133
18 $137	19 $141	20 $141	21 $141	22 $141	23 $133	24 $133
25 $130	26 $141	27 $127	28 $144	29 $141	30 $129	31 $130

Hotel Vista Quince

About this property

Location

Room options

Deluxe Double Room

Presidential Suite

Junior Suite

Studio

Superior Apartment, 2 Queen Beds, City View

Guest reviews of Hotel Vista Quince

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Vista Quince

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $127	22 $156	23 $164	24 $169	25 $112	26 $102
27 $105	28 $128	29 $151	30 $152