Bartolome Oceanfront Suites

Ricardo at the front was welcoming and very helpful! The pools was tiny and part of the restaurant below, but we spent our time at the beach anyway! The room was very spacious and comfy.

Everything was perfect. Great location. Noisy at times. It was unclear if the pool was for hotel guest or anyone docking with their boat on the Marina for the day. Not very private. It seemed to be a free for all. Our biggest worry would be that there is no key or locked front entrance to the hotel during the night. Only our hotel room was locked. Front door of the hotel was always open for anyone to come in off the streets. No one was at the front lobby desk during those times. We’ve stayed on the island 5 times and we always had good double entrance security with two key entrance

Nice stay and nice staff. Quiet at the room. Nice rooms, a bit hard bed and pillows, but not too bad. Pretty rooms as well and clean. Do not recommend the pool area - very small and sunbeds filled with birdpoo.

Great location. Great view. Great floorplan in room #1. The only negative was there wasn't a place to park a golf cart. You had to walk about two blocks. But that wasn't a biggie for us.

Great location near ferry terminal. The room was decent and balcony offers great views of boats. However, I would say this was a Marina with restaurant and rooms. Not a hotel with marina and restaurant. The restaurant closes by 7:00, so not a dinner option. The pool is located within restaurant, so you must exit hotel to street then enter restaurant to get to pool. They don’t provide towels for pool. The food was good, but servers weren’t very welcoming. Again, they are focused on serving the marina guests. Not a deal breaker. But certainly not what I was expecting.

Très beau séjour. Rien à dire à part qu'il faut passer par le resto de la marina pour se rendre à la petite piscine. Petite mais appréciée.

This hotel is upstairs from the restaurant and was a bit noisy. The video of the water was great but to get to the pool you had to go through the restaurant. The room was modern and clean and the ac was a welcome addition.

The pool is at the restaurant next door that was closed, no elevator, no ice, and right by the port super noisy. We left and are still trying to get our money back!

You have to go on the street and through the restaurant to get to the pool. no pool towels are provided, and as travellers we didn’t have pool towels with us

Our stay was for 10 days. This was a basic hotel room not a "suite". The fridge is tiny so not very much will fit and there is only one chair vs. a couch or something more comfortable to sit on inside. A dresser would also be a welcome addition, there was barely any storage so we lived out of our suitcases for the 10 days. The wifi was brutal and kept cutting out, at night we like to wind down and ended up just watching movies we had already downloaded on our tablets vs. using the tv. The front door to access the building is never locked and it is rare to find a staff member sitting behind the desk. As well there is only one locking mechanism on the room door, so absolutely no additional security, anyone with a key could have easily come into the room unlike most suites/hotel rooms (no chain/bar or double lock). The hotel was responsive via whatsapp which was nice and the maid did a great job at keeping things fresh, although my feet were filthy from walking barefoot in the room. Knowing these things, I would not have chosen to stay here for this long. Also the only way to access the pool is to go outside and enter through the restaurant. It is right beside the restaurant and there is no restrictions on who uses the pool (lots of kids throwing things and splashing in the pool, none of them were staying at the hotel).

We loved our stay at hotel Bartolome! Beautiful, light filled room, great A/C, comfy bed, friendly and thorough cleaning lady, cold fridge, and the view from our patio can not be beat! We added an extra night because we did not want to leave and we would definitely stay here again. Highly recommended!!

This is our second year staying here in November. The room is clean with a mini fridge and a safe. A few minor things that could improve are: the beds are super hard; provide larger safes (they are very small); have luggage racks, and offer pool towels. Something to keep in mind that is not the hotel's fault is that the marina restaurant attached to the hotel was very wishy-washy about when they are open for dinner. They tell you they are open until 8pm, but the first night we went down at 7:22, we were told serving drinks only (ok, I can under that), so we walked to Hildago. The second night went down at 7:02, and we were told again that the kitchen was closed, serving drinks only, and we would have to go to the sports bar for wings/pizza/nachos. I love the restaurant's ceviche, so when asked what time we needed to arrive to eat. Then they said we could eat. Once we sat down, we had great service, ate, and were gone by 7:35. Nothing that will prevent me from returning, just good things to keep in mind.

We very much enjoyed the stay at Bartalome. The room was as pictured online, all the rooms are oceanfront. The lady that checked us in was very nice, English was excellent, was always friendly and smiling. The cleaning service was excellent and were always happy with any of our needs. We stayed in room 10

Nice stay and nice staff. Quiet at the room. Nice rooms, a bit hard bed and pillows, but not too bad. Pretty rooms as well and clean. Do not recommend the pool area - very small and sunbeds filled with birdpoo.

This is our second time staying and again it didn’t disappoint. Very clean, friendly staff, and overall a great experience again.

Excellent customer service and housekeeping. Very clean Lovely views. Very responsive staff.

Fue un lugar increíble! Esta muy cerca de todo, la vista es hermosa, el personal de recepción es muy amable, la habitación es acogedora y muy limpia, cuenta con servicio de limpieza todos los días.

We loved our stay! The location is perfect - just a short walk along from the Ultramar ferry port which was ideal after a long travel day. It was also a short walk into the main streets of Isla Mujeres where the restaurants / bars are, but the room was quiet and peaceful. The view from our room was beautiful and we loved watching the sunset over the sea from our balcony. Our room was lovely and clean. The cleaners were very friendly and the lady on reception who helped us was lovely - she was very friendly and gave us lots of recommendations.

Very clean and close to ferry/shops/restaurants. Staff were very polite and helpful

Our stay was for 10 days. This was a basic hotel room not a "suite". The fridge is tiny so not very much will fit and there is only one chair vs. a couch or something more comfortable to sit on inside. A dresser would also be a welcome addition, there was barely any storage so we lived out of our suitcases for the 10 days. The wifi was brutal and kept cutting out, at night we like to wind down and ended up just watching movies we had already downloaded on our tablets vs. using the tv. The front door to access the building is never locked and it is rare to find a staff member sitting behind the desk. As well there is only one locking mechanism on the room door, so absolutely no additional security, anyone with a key could have easily come into the room unlike most suites/hotel rooms (no chain/bar or double lock). The hotel was responsive via whatsapp which was nice and the maid did a great job at keeping things fresh, although my feet were filthy from walking barefoot in the room. Knowing these things, I would not have chosen to stay here for this long. Also the only way to access the pool is to go outside and enter through the restaurant. It is right beside the restaurant and there is no restrictions on who uses the pool (lots of kids throwing things and splashing in the pool, none of them were staying at the hotel).

Really nice room. Love the view of the ocean and all the boats and everyday life. Would love to have a hammock or sunbed at the balcony. Second time we stayed here. Perfect location. Everything is in walking distance.

Nice stay and nice staff. Quiet at the room. Nice rooms, a bit hard bed and pillows, but not too bad. Pretty rooms as well and clean. Do not recommend the pool area - very small and sunbeds filled with birdpoo.

The staff were nice and the room was very clean. The room was spacious and the bed was comfortable. However, the hotel is extremely noisy. There is loud road noise on one side in addition to music from the restaurant below. At 7:30 in the morning the fishermen were hammering at the marina, and boats were coming and going regularly. The manager was nice enough to let us move to a different room, and the noise issue was not as big a factor. In general, the area is very busy, barely a block away from the ferry. I would not choose the area again. If you want tranquility, this is not the place.

Great spot just steps from the ferry. A few minute walk to the Malecon to take in the sunrise; we enjoyed the sunset right from our balcony. Nice and simple room with good amenities - mini fridge, coffee pot (coffee provided!), mugs & spoons, microwave, comfy bed, shower with good pressure. Moped and golf cart rental place right across the street.

This place is clean, spacious and a great view of the marina. It is very close to the ferry which also means it is very busy. The property sits upstairs from their restaurant and marina. However, I wouldn’t call it a hotel. Like other reviewers mentioned, it is just a large room lined upstairs with a bedroom door. There’s another door to the bedroom which keeps the noise out. There is a person at the front desk only when you check in. Other than that, they are gone. You can message if you need anything and the guy is very helpful. But no one is there and the door to the property is always unlocked. They say there’s security but I didn’t see anyone. If you are concerned about this, this is not the place for you. Also, no elevators so if you have suitcases you need to carry them up and down. The guy was nice enough to carry ours up upon arrival. We had issues w the TV and the guy tried to fix it. Unfortunately it still didn’t work and we didn’t want to bother him as we had a short 2 night stay here. It is about 15 min walk to north beach. It is a convienent area as banks, restaurants, the ferry and golf cart rentals are steps away. It is also clean but don’t expect hotel service.

The room was clean, decorated, nice view from the balcony, internet worked really welll, AC as well. It was super close from the ferry and close to most restaurants and stores in the North Beach. Silent, I was able sleep well. I would stay in this hotel again.

Lots of road noise but easy to drown out with white noise and shutting the inner door. This also helps keep the room cool.

The suites are a 3 minute walk from the ferry and located on the busiest road on the island. The suites face toward the water and you really don't hear the traffic. Balcony is large and room is spacious. Water pressure and temperature are great (not as common as you might think). Bonus: sandwich and coffee shop downstairs in building was reasonable and high quality compared to similar spots on Isla.

Perfekt placering for vores smag. Tilpas tæt på alt og “væk” fra postyr. Dejligt værelse med stor altan. Skønt at kigge ud på havet og alle bådene. Der er restaurant og meget lille pool. Et par solstole ved molen. Sengen er gigantisk - og en hård nyser. Hovedpuderne kæmpe og drøn hårde. Solen står lige på værelserne fra klokken 14. Så der er VARMT. Der er vifter på værelset. AC var lettere upraktisk lige over sengen. Der er ingen udluftning på badeværelset - så man må ha døren helt åben for at kunne holde fugten og varmen ud. Fint skab. Mikroovn og køleskab. Fin rengøring og hjælpsomt personale.

Beautiful rooms and great location - right next to the ferry dock and across from gold cart rental. Each room has a balcony with a beautiful view of the sunset. The bed was big and super comfortable, and the smart TV was easy to connect to. Please note that the owners have multiple properties and are not manning the desk 24/7. You need to get into contact with them via WhatsApp, but they always replied immediately and someone was there promptly. We really enjoyed our stay and wished it was longer!

Unlocked door, no lobby, no one works there regularly and the front doors of the rooms were about as heavy as an average house’s bedroom door with one little doorknob lock. If the island didn’t feel as safe as it did this would’ve been a nightmare scenario. Room couldn’t have been more basic with absolutely unusably tall pillows. You had to lock and unlock the balcony door with a key. It was a mediocre room for rent. Absolutely not worth the price I’m shocked by the good reviews we had friends staying in hostels that seemed more secure and a quarter of the price.

Nice place to stay for a few days on Isla. Basic room with water view. Convenient bar and restaurant below. No night security.

Everything was perfect. Great location. Noisy at times. It was unclear if the pool was for hotel guest or anyone docking with their boat on the Marina for the day. Not very private. It seemed to be a free for all. Our biggest worry would be that there is no key or locked front entrance to the hotel during the night. Only our hotel room was locked. Front door of the hotel was always open for anyone to come in off the streets. No one was at the front lobby desk during those times. We’ve stayed on the island 5 times and we always had good double entrance security with two key entrance

Our stay was perfect here. Would definitely recommend. Staff was friendly and attentive. On a busy street though we are used to noise back home. No complaints

Excellent customer service and housekeeping. Very clean Lovely views. Very responsive staff.

Everyone was wonderful and easy to deal with. I appreciated being able to communicate prior and during the trip via WhatsApp. The view from the patio was amazing and we loved watching the boats come in from Cancun. We had an excellent stay!

This place is clean, spacious and a great view of the marina. It is very close to the ferry which also means it is very busy. The property sits upstairs from their restaurant and marina. However, I wouldn’t call it a hotel. Like other reviewers mentioned, it is just a large room lined upstairs with a bedroom door. There’s another door to the bedroom which keeps the noise out. There is a person at the front desk only when you check in. Other than that, they are gone. You can message if you need anything and the guy is very helpful. But no one is there and the door to the property is always unlocked. They say there’s security but I didn’t see anyone. If you are concerned about this, this is not the place for you. Also, no elevators so if you have suitcases you need to carry them up and down. The guy was nice enough to carry ours up upon arrival. We had issues w the TV and the guy tried to fix it. Unfortunately it still didn’t work and we didn’t want to bother him as we had a short 2 night stay here. It is about 15 min walk to north beach. It is a convienent area as banks, restaurants, the ferry and golf cart rentals are steps away. It is also clean but don’t expect hotel service.

We are a senior couple, stayed a week. This is a tiny (5 rooms or so, all one floor up) hotel over a restaurant. Room was nice and clean, maid service every day. Great location right next to the ferry terminal and everything in Centro is < 15 minute walk. Somewhat insulated from traffic noise and a small private balcony with a nice view of the harbor. At $200US per night, seemed expensive, for what you get. Two significant negatives. 1) Band downstairs was very loud, intrusive in room, made balcony unusable. Played everyday from late afternoon into dinner time. 2) Hospitality level more appropriate for a $20 hostel than a $200 hotel. We asked for two extra towels, told "no", not possible". When we used up the tiny soap and shampoo mid-week I asked the desk person for more. He went on at length about what a big problem that was but agreed to have the maid deliver them. She didn't. Asked again that evening and got the same "big problem" speech but that person did get them for me. A local couple stopped by for a before dinner drink. Got a text the next day saying the maid had spotted strangers coming out of our room and that this was not permitted. I explained they were friends picking us up for dinner. She said that was not permitted and they must wait in the lobby. There are better values and certainly more customer service oriented hotels on Isla.

We loved our stay! The location is perfect - just a short walk along from the Ultramar ferry port which was ideal after a long travel day. It was also a short walk into the main streets of Isla Mujeres where the restaurants / bars are, but the room was quiet and peaceful. The view from our room was beautiful and we loved watching the sunset over the sea from our balcony. Our room was lovely and clean. The cleaners were very friendly and the lady on reception who helped us was lovely - she was very friendly and gave us lots of recommendations.

Beautiful rooms and great location - right next to the ferry dock and across from gold cart rental. Each room has a balcony with a beautiful view of the sunset. The bed was big and super comfortable, and the smart TV was easy to connect to. Please note that the owners have multiple properties and are not manning the desk 24/7. You need to get into contact with them via WhatsApp, but they always replied immediately and someone was there promptly. We really enjoyed our stay and wished it was longer!

Unlocked door, no lobby, no one works there regularly and the front doors of the rooms were about as heavy as an average house’s bedroom door with one little doorknob lock. If the island didn’t feel as safe as it did this would’ve been a nightmare scenario. Room couldn’t have been more basic with absolutely unusably tall pillows. You had to lock and unlock the balcony door with a key. It was a mediocre room for rent. Absolutely not worth the price I’m shocked by the good reviews we had friends staying in hostels that seemed more secure and a quarter of the price.

Great location, closed to the ferry 2 minute walk. Across convince store and golf car rental. On the same side walk you can book for the class boat.

Right on the water. 200’ from the ferry. Will stay again!!!!!

Really nice room. Love the view of the ocean and all the boats and everyday life. Would love to have a hammock or sunbed at the balcony. Second time we stayed here. Perfect location. Everything is in walking distance.

The staff were nice and the room was very clean. The room was spacious and the bed was comfortable. However, the hotel is extremely noisy. There is loud road noise on one side in addition to music from the restaurant below. At 7:30 in the morning the fishermen were hammering at the marina, and boats were coming and going regularly. The manager was nice enough to let us move to a different room, and the noise issue was not as big a factor. In general, the area is very busy, barely a block away from the ferry. I would not choose the area again. If you want tranquility, this is not the place.

Great spot just steps from the ferry. A few minute walk to the Malecon to take in the sunrise; we enjoyed the sunset right from our balcony. Nice and simple room with good amenities - mini fridge, coffee pot (coffee provided!), mugs & spoons, microwave, comfy bed, shower with good pressure. Moped and golf cart rental place right across the street.

Great location. Great view. Great floorplan in room #1. The only negative was there wasn't a place to park a golf cart. You had to walk about two blocks. But that wasn't a biggie for us.

We loved our stay! The location is perfect - just a short walk along from the Ultramar ferry port which was ideal after a long travel day. It was also a short walk into the main streets of Isla Mujeres where the restaurants / bars are, but the room was quiet and peaceful. The view from our room was beautiful and we loved watching the sunset over the sea from our balcony. Our room was lovely and clean. The cleaners were very friendly and the lady on reception who helped us was lovely - she was very friendly and gave us lots of recommendations.

Tolle Lage direkt an der Fähre mit schöner Aussicht in Richtung Cancun direkt am Wasser

Very convenient location. Rooms are spacious and a great patio view.

This is our second year staying here in November. The room is clean with a mini fridge and a safe. A few minor things that could improve are: the beds are super hard; provide larger safes (they are very small); have luggage racks, and offer pool towels. Something to keep in mind that is not the hotel's fault is that the marina restaurant attached to the hotel was very wishy-washy about when they are open for dinner. They tell you they are open until 8pm, but the first night we went down at 7:22, we were told serving drinks only (ok, I can under that), so we walked to Hildago. The second night went down at 7:02, and we were told again that the kitchen was closed, serving drinks only, and we would have to go to the sports bar for wings/pizza/nachos. I love the restaurant's ceviche, so when asked what time we needed to arrive to eat. Then they said we could eat. Once we sat down, we had great service, ate, and were gone by 7:35. Nothing that will prevent me from returning, just good things to keep in mind.

Nowhere to park golf cart if you rent one. Nice sunset view at restaurant downstairs. Very clean& attentive staff. To get to pool have to walk through restaurant. Noisy area but close to action if you like that. We prefer quieter areas with more local food

Room was nicely decorated and very clean. The restaurant & pool was a great place to spend leisurely afternoons after enjoying the island during the mornings. Staff was prompt in communication. Only needed assistance twice during stay, but both times there was a response in under 5 minutes.

Property was well kept and view of ocean was beautiful. Place was quiet. Hotel restaurant had excellent food.

Great location near ferry terminal. The room was decent and balcony offers great views of boats. However, I would say this was a Marina with restaurant and rooms. Not a hotel with marina and restaurant. The restaurant closes by 7:00, so not a dinner option. The pool is located within restaurant, so you must exit hotel to street then enter restaurant to get to pool. They don’t provide towels for pool. The food was good, but servers weren’t very welcoming. Again, they are focused on serving the marina guests. Not a deal breaker. But certainly not what I was expecting.

Very nice place, ladeback. Great for relaxation and to be around all the shops. Not a far walk to the north beach! Make sure you try the restaurant,great food and drinks!

We loved our stay! It was a good location for watching all the coming and goings of the many boats and ferries visiting Isla. Staff were amazing. There is a small pool overlooking the marina. Overall it was a good place to stay for our four days on the island.

Me encantó la ubicación, una vista muy bonita y sobre todo que tiene su restaurante con alberca, si tuviera acceso a la playa para poder meterse, sería un sueño! Pero definitivamente regresaría.

The pool is at the restaurant next door that was closed, no elevator, no ice, and right by the port super noisy. We left and are still trying to get our money back!

The suites are a 3 minute walk from the ferry and located on the busiest road on the island. The suites face toward the water and you really don't hear the traffic. Balcony is large and room is spacious. Water pressure and temperature are great (not as common as you might think). Bonus: sandwich and coffee shop downstairs in building was reasonable and high quality compared to similar spots on Isla.