Leonardo Hotel London Croydon

Room clean. Towels had seen better days. No face cloth. Only one teabag. No biscuits. No needle and thread either in room or at reception for emergency button repair. Breakfast was average with poor provisions and no fresh fruit. Staff all lovely. One lift rather elderly and not fully functional. Car park short walk away and whilst the car was ok, I was a bit nervous leaving it there all night.

On arrival we found a vehicle and a van in the blue badge parking bays neither had a badge. It took a while for them to be moved so we could park. We paid for breakfast but on accessing in the morning we were denied by the most cheeky and arrogant member of staff. I spoke to the duty manager and she apologised and eventually sorted access to breakfast. She dealt with the situation in a calm and professional manner unlike the other staff member who still flung her arms about and continued being abusive.. The proffesional manager was really good and actually reimbursed our payment her name was monica cobaru and a credit to the company. Room was clean and location was good bathroom was really clean and bed was extremely comfortable

Really nice stay- modern, clean rooms, nice communal spaces. Just constantly understaffed- empty bars with no service, long waits at reception.

Excellent stay, possibly the best hotel bed i have had! Staff,very efficient and friendly, breakfast fresh and plentiful. 4 rooms booked by myself for family and turns out we were the only ones not tobegiven complimentary coffee vouchers, must have been. Myface!! So, others all had nice iggy coffee in bed. Nice bar, Sean was excellent.

The room was good, and the breakfast.