Is parking available at the property?

Parking is available on-site, but it is limited and requires a reservation in advance. The fee for uncovered self-parking is EUR 20 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability, and should be arranged in advance.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 66 per vehicle (one-way, maximum occupancy of 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The property is situated in the heart of Zagreb, approximately 0.6 km from Nama, 1.3 km from Zagreb Cathedral, and 1.8 km from the Archaeological Museum. It is within a 5-minute drive of Zagreb Zoo and Park Maksimir.

Madison Luxury Apartments & Rooms

What guests think

Across recent reviews of Boutique Hotel Madison, guests consistently praise the friendly, helpful staff, comfortable beds, and generally clean, spacious rooms, with many positive remarks about the breakfast and an overall pleasant, low-key atmosphere.

Drawbacks include limited or confusing parking, occasional maintenance or cleanliness lapses, some rooms not matching photos or bookings, and sporadic noise or power or AC issues. The hotel is not right in the city center, but several guests found it walkable or an easy tram or taxi ride. Overall, it suits travelers who want a practical base slightly outside the center.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available but limited; some guests found it easy with staff assistance, while others reported full lots or confusion. One review mentioned an awkward elevator setup.

Related guest reviews

6

Cinzia

18 May 2025

·

Stayed 1 night

I received terrible information in reception because the parking was fulland dont know the way to pay in the streett and the peopl in reception did not help me and did not know also. It is incredible the work in hotel and it is a miimal to know and help the clients for parking.

8

Mary

2 Jul 2025

·

Stayed 2 nights

The hotel staff are very communicative and helpful especially with securing parking. The hotel is located close to two hospitals so there can be traffic. I'd highly recommend getting parking if driving a car. The AC worked in all the rooms! The shower does need a more thorough cleaning. No real ventilation so it was moldy. Everything else was clean. The included breakfast was large and diverse. Overall a good experience!

10

Frederik De

7 Jul 2024

·

Stayed 3 nights

Ruim appartement Niet ver van het centrum Restaurants in de buurt Iets te weinig stopcontacten in het appartement Goed werkende airco Ontbijt goed, maar niet super uitgebreid

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10

alice

1 Jun 2023

·

Stayed 1 night

Excellent good. Small hotel but the service, breakfast, and amenities like five stars. Definitely worth it and recommend it to everyone.

10

Joshua

20 May 2024

·

Stayed 5 nights

We stayed in this quaint hotel for five nights and thoroughly enjoyed our stay. The staff was attentive and professional. The only major challenge is the fact that there is very limited parking close to the hotel. We found a parking lot .2 miles away that was inexpensive and an easy walk. Keep that in mind if you have a vehicle while staying at the hotel. Our room was very clean and the bed comfortable. The breakfast was varied and delicious. We would definitely stay here again given the opportunity…

8

CHRISTINE

23 May 2024

·

Stayed 8 nights

The property was clean and breakfast was good. It's not a hotel but a apartment type

8

DWAYNE

3 Jan 2025

·

Stayed 1 night

Location was good but simple things like an iron were unavailable

10

Matthew

9 Dec 2025

·

Stayed 1 night

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

10

Kim

17 Jul 2025

·

Stayed 1 night

Meget nydeligt og rent stort værelse. Men sengen var lige blød nok efter min mening. Elevator stopper kun på hver halve etage. Så lettere ubruligt. Levn fra den gamle østblok tid. Hvem der så end fandt på den “geniale idé”

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8

Halvard

12 Jul 2023

·

Stayed 3 nights

Beliggenhet i et rolig boligstrøk med kort vei til offentlig kommunikasjon. Meget hyggelig og serviceinnstilt betjening. En del ting som det reklameres med på nettsiden (vi hadde juniorsuite) finnes ikke, f.eks.: flyplasstransport, badekåper, toalettartikler, tannbørste og tannkrem. Burde også vært sjampo og dusjsåpe hver for seg. Til tross for at suiten gir et pent inntrykk, var det ting som trekker ned: i dusjen var fem av flisene sprukket og på toalettet manglet kroker til å henge håndklærne på, her var det bare to braketter hvor det tydeligvis tidligere har vært oppheng for håndklær. På terrassen var det stygge fuktmerker på muren. Vi savnet også en kaffemaskin/vannkoker.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms, but a few report issues like mold, rust, dirty bathrooms, and worn linens or maintenance wear.

Related guest reviews

10

Almir

22 Jun 2025

·

Stayed 1 night

Fräscha rum, trevlig personal och bra läge.

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8

Mary

2 Jul 2025

·

Stayed 2 nights

The hotel staff are very communicative and helpful especially with securing parking. The hotel is located close to two hospitals so there can be traffic. I'd highly recommend getting parking if driving a car. The AC worked in all the rooms! The shower does need a more thorough cleaning. No real ventilation so it was moldy. Everything else was clean. The included breakfast was large and diverse. Overall a good experience!

10

Marko

3 Apr 2025

·

Stayed 2 nights

Clean, comfortable, and great location

10

Jecki

15 Jul 2025

·

Stayed 1 night

Fina, rena rum och god frukost. Trevlig personal.

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4

Bilal

4 Jul 2024

·

Stayed 1 night

1. Room Condition: The room I received was in poor condition. The bathroom was dirty, and overall hygiene standards were unacceptable. 2. Staff Behavior: The hotel staff was rude and unhelpful during my stay. 3. Reservation Discrepancy: I had initially booked a duplex room, but upon arrival, I was given a single room. Furthermore, the hotel staff informed me that my payment was non-refundable, which contradicted my booking terms. Proposed Resolution: I kindly request a full refund for the following reasons: 1. The hotel did not meet basic cleanliness standards. 2. The staff’s behavior negatively impacted my experience. 3. The reservation discrepancy caused inconvenience and discomfort. I understand that policies may vary depending on the property, but I believe my situation warrants an exception. As a loyal customer, I hope you can address this promptly and provide a fair resolution. Please confirm the refund process and timeline, and I appreciate your understanding in this matter. I look forward to your prompt response. Thank you for your attention.

10

Kim

17 Jul 2025

·

Stayed 1 night

Meget nydeligt og rent stort værelse. Men sengen var lige blød nok efter min mening. Elevator stopper kun på hver halve etage. Så lettere ubruligt. Levn fra den gamle østblok tid. Hvem der så end fandt på den “geniale idé”

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6

Mariane Compri

1 Jun 2023

·

Stayed 3 nights

Hotel com muita escadaria para subir com as malas, travesseiros horríveis , roupa de cama e toalhas velhas, vaza água do chuveiro para fora do banheiro , não merece categoria 4 estrelas ! Recepcionistas agradáveis !

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2

Ernada

15 Apr 2025

·

Stayed 1 night

Einfach nur schrecklich , das zimmer war unten im Keller, der Wirlpool war viel zu heiß. Alles ohne Fenster, dadurch waren die Räume komplett stickig! Und das Schlafzimmer hatte Schimmel.

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8

Daniel Pierre

1 Jun 2025

·

Stayed 3 nights

Excellent accommodation, good breakfast, friendly personnel.

4

maria

15 Sept 2025

·

Stayed 2 nights

Pros : one lady at the reception was extremely nice . We are done here with pros Cons: bathroom corners full of mold , rust, sink didn’t work; I arrived in the room at 10;00PM where the sheets were not changed This place couldn’t cost even the third of what they make you pay .

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many noting great beds and some upgrades or terraces; however, a few found rooms not matching photos, noise at night, or power/AC control issues.

Related guest reviews

6

Timothy

14 Aug 2023

·

Stayed 1 night

Wonderful staff and breakfast and spacious apartment. The only problem was the reception closed at 11pm we had our air con on max to cool the apartment down but could not turn it off or change it. We were very cold at night and could not sleep much.

6

Tammy

4 Jan 2023

·

Stayed 19,360 nights

Too noisy, sounds loudly at midnight…room style isn’t really matching with the picture it showed. Electric shut down always. But Staff are nice and helpful.

10

Ann

28 Nov 2025

·

Stayed 2 nights

Staff very helpful and courteous. Room in excellent condition.

8

Genovevus Joannes Maria

18 Oct 2025

·

Stayed 3 nights

Mooie, ruime kamer. Ontbijt was standaard in een kleine ruimte. Locatie op 10 minuten loopafstand van de tram naar het centrum.

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10

Lilly

19 Sept 2025

·

Stayed 1 night

Well we were only there for one night, and really only half a night. The staff was helpful, pleasant, and offered all the tips and tricks for our very short stay. The property was quiet and nice! We regretted not staying there for longer at the beginning of our trip. The suite we stayed in would have been perfect for a small family staying in Zagreb for several days. Didn’t get perfect 5 stars on condition only because I was so excited to see a bathtub, but the bathtub faucet didn’t work. Other than that perfect stay.

10

Matthew

9 Dec 2025

·

Stayed 1 night

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

8

Anna

31 Jul 2023

·

Stayed 1 night

Overall great staff and cleanliness. One apartment air condition wasn't working so a bit hot. Breakfast was great, good options, would stay here again

10

Kamel

20 Jun 2024

·

Stayed 5 nights

Amazing room with a terrace and a great view! Everyone here were super nice! Thanks!

10

Ann

11 Aug 2025

·

Stayed 4 nights

Quiet and restful. Helpful staff. Comfortable bed. Near Access to my interests. Thank you.

6

Theres

15 Oct 2024

·

Stayed 1 night

Did not look like the pictures.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and attentive, with smooth check-ins and occasional upgrades; however, some guests reported unhelpful or rude interactions, limited after-hours reception, and poor handling of booking discrepancies or parking advice.

Related guest reviews

6

Cinzia

18 May 2025

·

Stayed 1 night

I received terrible information in reception because the parking was fulland dont know the way to pay in the streett and the peopl in reception did not help me and did not know also. It is incredible the work in hotel and it is a miimal to know and help the clients for parking.

10

Andre Luis

18 May 2024

·

Stayed 3 nights

Wonderful staff, very nice place and location. Everything went smooth

10

Vjeran

24 Nov 2024

·

Stayed 2 nights

It was wonderful. I got a room upgrade! Service was excellent.

10

Ann

28 Nov 2025

·

Stayed 2 nights

Staff very helpful and courteous. Room in excellent condition.

10

Joshua

20 May 2024

·

Stayed 5 nights

We stayed in this quaint hotel for five nights and thoroughly enjoyed our stay. The staff was attentive and professional. The only major challenge is the fact that there is very limited parking close to the hotel. We found a parking lot .2 miles away that was inexpensive and an easy walk. Keep that in mind if you have a vehicle while staying at the hotel. Our room was very clean and the bed comfortable. The breakfast was varied and delicious. We would definitely stay here again given the opportunity…

10

Lilly

19 Sept 2025

·

Stayed 1 night

Well we were only there for one night, and really only half a night. The staff was helpful, pleasant, and offered all the tips and tricks for our very short stay. The property was quiet and nice! We regretted not staying there for longer at the beginning of our trip. The suite we stayed in would have been perfect for a small family staying in Zagreb for several days. Didn’t get perfect 5 stars on condition only because I was so excited to see a bathtub, but the bathtub faucet didn’t work. Other than that perfect stay.

10

Matthew

9 Dec 2025

·

Stayed 1 night

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

10

Francisco

21 Apr 2024

·

Stayed 1 night

Front desk staff was friendly and helpful.

2

Tracy

11 Oct 2025

·

Stayed 8 nights

False Advertising, Bait-and-Switch, and Unresolved Refund — Do Not Book I booked and paid for a Deluxe Suite (2 bedrooms) at Boutique Hotel Madison expecting two king beds, an outdoor balcony/patio, and an in-room washing machine as advertised. On arrival after an international flight my family was placed in a one‑bedroom suite that exactly matched the one‑bedroom listing photos and lacked every advertised amenity. The hotel initially offered drink vouchers, then claimed the reserved two‑bedroom was unavailable due to maintenance. I checked out the next morning (01 Oct 2025), and the manager refused to provide a folio or receipt documenting my checkout. I rebooked at The Westin Zagreb for the remainder of my trip at my own expense. Expedia offered a 7‑day hotel voucher, then a travel credit; I declined both and requested a full refund for false advertising and misrepresentation. Expedia discouraged me from filing a fraud report and has not provided a satisfactory resolution. This was a bait‑and‑switch, plain and simple. Photos and descriptions on the listing are misleading; management refused to make it right or document their own failure; Expedia’s proposed remedies were inadequate and the escalation process has failed to produce a refund. If you value accurate listings, honest service, and reliable customer support, avoid this property and be prepared to escalate aggressively with Expedia and your card issuer if you are misled.

8

Vijay Anand

2 Oct 2025

·

Stayed 4 nights

Madison hotel is close to train station and staff is friendly

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AI-generated summary based on recent guest reviews

Location

Convenient for public transport and the train station, with several noting a quiet neighborhood and easy access to attractions; not in the city center, with a 20–30 minute walk or short tram/taxi for many sights.

Related guest reviews

10

Almir

22 Jun 2025

·

Stayed 1 night

Fräscha rum, trevlig personal och bra läge.

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8

Eva

26 Jul 2023

·

Stayed 1 night

Lækker morgenmad og tæt på offentlig transport til byen.

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8

Eva

7 Jun 2023

·

Stayed 2 nights

Our 2 night stay was satisfactory for our needs. We thought the hotel was closer to the City Centre, but it was actually a 30-minute walk. The hotel reception were very helpful in organising a taxi cab for us & in advising about where the various restaurants in the centre are located. The breakfast service needs a little better organisation but that could be easily rectified. All in all a good experience for us.

8

Genovevus Joannes Maria

18 Oct 2025

·

Stayed 3 nights

Mooie, ruime kamer. Ontbijt was standaard in een kleine ruimte. Locatie op 10 minuten loopafstand van de tram naar het centrum.

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10

Kevin

29 Oct 2023

·

Stayed 2 nights

The location was good. It was only one mile walk to the city center or 20 minutes by Uber. Five euros in taxes for about the same price.. the staff was very helpful!!!

10

Kieran

13 Sept 2023

·

Stayed 2 nights

Good location

8

Vijay Anand

2 Oct 2025

·

Stayed 4 nights

Madison hotel is close to train station and staff is friendly

10

Gloria C

21 Jun 2025

·

Stayed 2 nights

Está muy bien localizado, excelente para visitar Zagreb turistica a pie.

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10

Waldemar

26 Aug 2023

·

Stayed 1 night

Direkt am Stadion

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10

Ann

11 Aug 2025

·

Stayed 4 nights

Quiet and restful. Helpful staff. Comfortable bed. Near Access to my interests. Thank you.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely appreciated for quality and variety, though a few guests found it average, limited, or in need of better organization.

Related guest reviews

10

Sami

8 Dec 2023

·

Super Hotel, Frühstück lässt zu wünschen übrig. Aber Ausstattung und Sauberkeit 1 A

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8

Eva

7 Jun 2023

·

Stayed 2 nights

Our 2 night stay was satisfactory for our needs. We thought the hotel was closer to the City Centre, but it was actually a 30-minute walk. The hotel reception were very helpful in organising a taxi cab for us & in advising about where the various restaurants in the centre are located. The breakfast service needs a little better organisation but that could be easily rectified. All in all a good experience for us.

8

Mary

2 Jul 2025

·

Stayed 2 nights

The hotel staff are very communicative and helpful especially with securing parking. The hotel is located close to two hospitals so there can be traffic. I'd highly recommend getting parking if driving a car. The AC worked in all the rooms! The shower does need a more thorough cleaning. No real ventilation so it was moldy. Everything else was clean. The included breakfast was large and diverse. Overall a good experience!

10

Sema

13 Jul 2025

·

Stayed 2 nights

Loved Madison’s Boutique Hotel! We were very comfortable and breakfast is a bonus. Would highly recommend.

10

Hong

17 Aug 2025

·

Stayed 1 night

Breakfast is good!

10

Joshua

20 May 2024

·

Stayed 5 nights

We stayed in this quaint hotel for five nights and thoroughly enjoyed our stay. The staff was attentive and professional. The only major challenge is the fact that there is very limited parking close to the hotel. We found a parking lot .2 miles away that was inexpensive and an easy walk. Keep that in mind if you have a vehicle while staying at the hotel. Our room was very clean and the bed comfortable. The breakfast was varied and delicious. We would definitely stay here again given the opportunity…

10

Matthew

9 Dec 2025

·

Stayed 1 night

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

10

Jecki

15 Jul 2025

·

Stayed 1 night

Fina, rena rum och god frukost. Trevlig personal.

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8

Anna

31 Jul 2023

·

Stayed 1 night

Overall great staff and cleanliness. One apartment air condition wasn't working so a bit hot. Breakfast was great, good options, would stay here again

8

Daniel Pierre

1 Jun 2025

·

Stayed 3 nights

Excellent accommodation, good breakfast, friendly personnel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $123	5 $130	6 $135	7 $136	8 $136	9 $157	10 $155
11 $128	12 $140	13 $136	14 $134	15 $136	16 $136	17 $140
18 $129	19 $134	20 $132	21 $129	22 $135	23 $142	24 $134
25 $131	26 $133	27 $131	28 $134	29 $135	30 $141	31 $138

Su	Mo	Tu	We	Th	Fr	Sa
1 $127	2 $119	3 $124	4 $126	5 $124	6 $127	7 $122
8 $128	9 $127	10 $127	11 $129	12 $127	13 $133	14 $125
15 $124	16 $125	17 $128	18 $126	19 $135	20 $139	21 $135
22 $134	23 $127	24 $127	25 $128	26 $128	27 $133	28 $129
29 $131	30 $128

Madison Luxury Apartments & Rooms

About this property

Location

Room options

Junior Suite, 1 Bedroom, Kitchen

Deluxe Studio, 1 King Bed, Ensuite

Deluxe Suite, 1 Bedroom, Kitchen, City View (Deluxe One Bedroom Suite)

Exclusive Double Room, 1 Bedroom, Sauna

Superior Studio, Ensuite (Superior Studio Suite)

Economy Double Room, 1 King Bed, Ensuite

Exclusive Suite, 1 Bedroom, Sauna

Junior Suite, 2 Bedrooms, Terrace

Deluxe Double Room, 1 King Bed with Sofa Bed, Ensuite, City View

Deluxe Suite, 2 Bedrooms

Guest reviews of Madison Luxury Apartments & Rooms

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Madison Luxury Apartments & Rooms

Prices for upcoming dates