Madison Luxury Apartments & Rooms

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

Staff very helpful and courteous. Room in excellent condition.

False Advertising, Bait-and-Switch, and Unresolved Refund — Do Not Book I booked and paid for a Deluxe Suite (2 bedrooms) at Boutique Hotel Madison expecting two king beds, an outdoor balcony/patio, and an in-room washing machine as advertised. On arrival after an international flight my family was placed in a one‑bedroom suite that exactly matched the one‑bedroom listing photos and lacked every advertised amenity. The hotel initially offered drink vouchers, then claimed the reserved two‑bedroom was unavailable due to maintenance. I checked out the next morning (01 Oct 2025), and the manager refused to provide a folio or receipt documenting my checkout. I rebooked at The Westin Zagreb for the remainder of my trip at my own expense. Expedia offered a 7‑day hotel voucher, then a travel credit; I declined both and requested a full refund for false advertising and misrepresentation. Expedia discouraged me from filing a fraud report and has not provided a satisfactory resolution. This was a bait‑and‑switch, plain and simple. Photos and descriptions on the listing are misleading; management refused to make it right or document their own failure; Expedia’s proposed remedies were inadequate and the escalation process has failed to produce a refund. If you value accurate listings, honest service, and reliable customer support, avoid this property and be prepared to escalate aggressively with Expedia and your card issuer if you are misled.

Madison hotel is close to train station and staff is friendly

Well we were only there for one night, and really only half a night. The staff was helpful, pleasant, and offered all the tips and tricks for our very short stay. The property was quiet and nice! We regretted not staying there for longer at the beginning of our trip. The suite we stayed in would have been perfect for a small family staying in Zagreb for several days. Didn’t get perfect 5 stars on condition only because I was so excited to see a bathtub, but the bathtub faucet didn’t work. Other than that perfect stay.