Name: Hilton Garden Inn Albany
Address: 3 Toll Place, Albany, Western Australia, Australia, Albany, Western Australia, AU
Price range: $154–$435 per night
Rating: 8.9

What guests think

At Hilton Garden Inn Albany, reviewers highlight a scenic harbourfront location within walking distance of town, very friendly staff, and modern, comfortable rooms, with many appreciating clean spaces and views over the water.

Across reviews, drawbacks include breakfast quality or replenishment issues, occasional understaffing, noisy air conditioning, variable pillow comfort, and sporadic housekeeping or maintenance misses such as mould, dirty windows, or leaky fixtures. Parking is generally easy and free but can be tight when the precinct is busy; there is a gym, though the hotel does not have a pool. Overall, expect a modern, well-located stay with friendly service and great views, with some service and dining inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is widely praised, though it can be limited during busy periods; the gym is mentioned positively. Several guests note there is no pool.

Related guest reviews

10

Patrick

Mar 6, 2025

·

Quite new property, very clean and friendly staff. Big parking area and nice restaurants around

10

Emma

May 13, 2023

·

Stayed 3 nights

Lovely, clean hotel with great staff. Lots of free parking and great views. Would absolutely recommend and would stay there again ourselves. The only thing I would have expected from a similar four star hotel is room service. Would have been a hugely welcome amenity after a long day of travel.

10

Wenyan

Dec 27, 2024

·

Stayed 2 nights

Great location, short walk to local cafes and shops. Free parking.

8

Tyler

Oct 5, 2025

·

Stayed 2 nights

Parking was good

10

Louise

Dec 1, 2025

·

Stayed 2 nights

Great value for money. Spotlessly clean room, lovely shower and all looking very new. Great location right by the water and harbour where we saw dolphins! Parking can be tricky when the pier etc is busy but there is a lot available.

10

Graham

Dec 21, 2023

·

Stayed 1 night

Great hotel! I left a detailed Google review as well. Great service, convenient amenities, great gym, super clean and modern rooms.

10

Lorenza

Mar 9, 2023

·

Stayed 2 nights

Ottimo albergo, nuovo, con camere moderne e letti comodi. La struttura è proprio sul mare, con un comodo e ampio posteggio. Perfetto per trascorre una vacanza ad Albany.

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6

Zoe

Jan 2, 2025

·

Stayed 3 nights

The staff are great(although understaffed during our stay which was peak). Unfortunately we had some electrical and air con issues during our stay, which were both resolved. The gym is nice and well equipped. The hotel is new and everything is in great condition and nice comfy bed and linens. The cleanliness of the bathroom, specifically the shower was not great. Mould that hasn't been removed between tiles. Perhaps more time spent doing a deep clean between guests. I didn ‘t like that the shower cap, slippers and sewing kit had to be requested. I realise this is not a 5 star hotel, but just the basics like a note pad and pen would be a nice touch. Especially as this hotel is utilised by corporates for work trips. Food wise we dined in at the on site restaurant for dinner. It was sub par and hit and miss. Meal was overcooked and the veg looked a bit sad. I highly recommend the food at “Due South” which is a 30 second walk from the hotel. That said my husband’s prawn dish was lovely. Overall I would stay again, but more likely in a business capacity rather than leisure. A heated pool especially for the colder months would be a great add on!

10

Tina

Nov 19, 2025

·

Stayed 1 night

Zentraler Standort mit kostenlosem Parkplatz. Betten sehr bequem, Umgebung sehr ruhig. Personal an der Rezeption sehr freundlich. Frühstück sehr, sehr gut. Gerne kommen wir wieder.

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8

James

Jan 18, 2023

·

Stayed 19,370 nights

Good location with good parking.

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Cleanliness

Rooms are frequently described as very clean or spotless. However, several reviews report inconsistencies such as mould in showers, dusty surfaces or windows, pigeon mess on upper-floor windows, and occasional missed servicing.

Related guest reviews

6

Ros

Oct 28, 2023

·

Stayed 1 night

It was difficult to telll where reception was from outside, the reception staff did not tell me that I needed to swipe my key card to use the lift (I thought it wasnt working). There was no fridge although the room card refered to it. Also no clock or radio or shower cap provided, one of the walls had numerous dirty marks on it and the room was quite dusty and the windows dirty. The bed was comfortable.

10

Paul

Feb 13, 2026

·

Stayed 1 night

Extremely clean and perfect location

6

Ilija

May 13, 2024

·

Stayed 2 nights

Terrible check in experience. Desk staff didn't greet (or acknowledge my hello) on arrival, had to ask the friendly bar staff to assist.When the desk staff did see we were trying to check in, I was presented with sign up to Hilton rewards form. Room wasn't clean. Hair in bathroom linen and coffee stains on tables. It is a nice hotel, with excellent fittings and offers a good location however a Hilton it is not. Check out and late night staff were excellent in their service and the checkout process quick and well managed. I would try them again to the future, hopefully they will have corrected these issues.

10

Louise

Dec 1, 2025

·

Stayed 2 nights

Great value for money. Spotlessly clean room, lovely shower and all looking very new. Great location right by the water and harbour where we saw dolphins! Parking can be tricky when the pier etc is busy but there is a lot available.

8

Cristina

Dec 17, 2022

·

Stayed 2 nights

Gute Lage. Helle und schöne Zimmer. Leider wurde das Zimmer am Morgen nicht gereinigt und das Bett wurde nicht gemacht!

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6

colin

Sep 20, 2025

·

Stayed 3 nights

Only one thing I can fault and that is all the pidgeon mess all over the window - I looked up at the windows on the 4th floor from outside and they were all covered in it .Also I could here pidgeons warbling at various times I mentioned it to a couple of your maintenance men and they seem to be saying there was nothing they could do about it. I suggest you find a solution as I am coming for another stay in June next year and certainly do not want a room on the 4th floor!!

8

Cheryl

Nov 9, 2023

·

Stayed 3 nights

Staff were always pleasant, friendly and helpful. The room was excellent, and spotlessly clean. Would definitely recommend this hotel.

6

Zoe

Jan 2, 2025

·

Stayed 3 nights

The staff are great(although understaffed during our stay which was peak). Unfortunately we had some electrical and air con issues during our stay, which were both resolved. The gym is nice and well equipped. The hotel is new and everything is in great condition and nice comfy bed and linens. The cleanliness of the bathroom, specifically the shower was not great. Mould that hasn't been removed between tiles. Perhaps more time spent doing a deep clean between guests. I didn ‘t like that the shower cap, slippers and sewing kit had to be requested. I realise this is not a 5 star hotel, but just the basics like a note pad and pen would be a nice touch. Especially as this hotel is utilised by corporates for work trips. Food wise we dined in at the on site restaurant for dinner. It was sub par and hit and miss. Meal was overcooked and the veg looked a bit sad. I highly recommend the food at “Due South” which is a 30 second walk from the hotel. That said my husband’s prawn dish was lovely. Overall I would stay again, but more likely in a business capacity rather than leisure. A heated pool especially for the colder months would be a great add on!

8

Markus

Mar 27, 2025

·

Stayed 5 nights

Modernes Hotel. Äusserst freundliche Bedienung im Restaurant. Das Zimmer wird recht gut gereinigt. Zu beanstanden ist, dass weder Nachttische noch Lampen oder Fernseher abgestaubt werden!

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6

Max

Jun 28, 2023

·

Stayed 1 night

A hotel very much in the mould of an airport hotel or Ibis.Not fancy just the basics for an overnight stay. Obviously very new and you would expect the staff to more switched on and friendly with time.

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Rooms

Modern, comfortable rooms, many with harbour or ocean views. Some guests noted noisy air conditioning, pillow comfort issues, smaller rooms, and view categories not matching expectations.

Related guest reviews

10

Karen

Jun 2, 2025

·

Stayed 3 nights

Always happy staying at the Hilton although this time I thought I booked an Ocean view to be told it was a partial view when checking in. The view was of the roof of the centre next door and the carpark. You could see the ocean if you strained your neck - apart from this disappointment the stay was of the usual high standards

10

Jan

Feb 10, 2024

·

Stayed 1 night

I had seen the Hilton Albany when it was new last summer and was impressed by the amenity, location and staff so it was a good choice for my recent stay. First impressions were correct. Very comfortable, modern minimalist, attention to detail, very quiet room, with all the provisions for an excellent stay.

8

Phil

Jun 23, 2025

·

Stayed 1 night

Love the location, the staff are great and the amenities also great. Biggest issue we had was the AC in the room was noisy even when turned off. This was an ocean view deluxe so would have expected a bit better from that but otherwise, i would definitely come back.

8

Joan

Sep 8, 2024

·

Stayed 2 nights

Loved the area and comfortable room. Only thing wrong was the noisy air conditioning even when it was turned off.

6

Lars

Apr 21, 2025

·

Stayed 3 nights

Expensive for the facility. Noisy, small fridge. Leaky shower

10

Steven

Feb 6, 2023

·

Stayed 1 night

Great location and amenities, right on the harbour. Very modern and well appointed room. Shower in particular was excellent. Free Wi-Fi worked well. Didn’t try the food as there was an excellent bar restaurant close by.

8

Jordana

Apr 28, 2023

·

Stayed 3 nights

Small rooms, but clean and functional. Nice view over the harbour. Lose a star for having the worst pillows on the planet.

10

Ella

Jul 31, 2025

·

Stayed 2 nights

Very comfortable rooms. The breakfast was amazing too.

10

Pauline

Dec 12, 2025

·

Stayed 2 nights

Our couple days stay here were so enjoyable. The room was exceptional - it was large, extremely comfortable and well-appointed, and the view was amazing. We felt very spoilt! All the staff we met were friendly and professional

8

James

May 2, 2023

·

Stayed 2 nights

Pleasant stay. Hotel staff excellent in all areas. Rooms rather small and basic but spotless.

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Service

Staff are widely praised as friendly, helpful and professional, with some standout individuals mentioned. A few reviews cite understaffing and inconsistent front-desk experiences, including unwelcoming check-in and difficulties resolving issues.

Related guest reviews

10

jamison

Nov 25, 2023

·

Stayed 1 night

Can not fault . From the checking in to the check out , flawless customer service

10

Donna

May 18, 2025

·

Stayed 2 nights

Very nice property, shout out to Max who was learning Barista skills and made an amazing latte. Great location walking distance to many areas. Also had dinner in Together & Co and served fresh, tasty food.

10

Chee Kiang

Jun 21, 2023

·

Stayed 1 night

Compliments to Simon who helped us check in on 19 June. We arrived v late around ten pm at night as he was most cheerful and helpful! He was also v attentive and answered to our questions with the best attitude and attention. Kindly extend this compliment to him too and keep up the great work!

10

Richard

Nov 18, 2025

·

Stayed 3 nights

Great stay. Nice hotel with very friendly staff.

10

Robert

May 20, 2025

·

Stayed 3 nights

The staff were fantastic. Unfortunately they were understaffed. They could go with more staff on to accommodate the high volume of occupancy. Bit disappointing when my breakfast was forgotten. Overall We had a lovely stay.

6

Ilija

May 13, 2024

·

Stayed 2 nights

Terrible check in experience. Desk staff didn't greet (or acknowledge my hello) on arrival, had to ask the friendly bar staff to assist.When the desk staff did see we were trying to check in, I was presented with sign up to Hilton rewards form. Room wasn't clean. Hair in bathroom linen and coffee stains on tables. It is a nice hotel, with excellent fittings and offers a good location however a Hilton it is not. Check out and late night staff were excellent in their service and the checkout process quick and well managed. I would try them again to the future, hopefully they will have corrected these issues.

10

Genevieve

Aug 15, 2025

·

Stayed 2 nights

Excellent location. Kate in reception was so helpful and genuine. We loved Albany and the Hilton was a big part of that. We spent our anniversary there and it was truly special.

4

Greg

Jun 2, 2024

·

Stayed 2 nights

Booked with breakfast, knowing we wouldn't be there on first morning for breakfast because walking Bluff Knoll. When we checked in we told the Staff this before paying. They told me to speak to management for the first day breakfast refund. We paid. On checkout spoke to desk, no management on shift for 2 more days, Women at desk was very negative about helping sort the issue. And kept telling us what to do in the future, next time. She wasnt management and was having a power trip. I had to ask for an email, so we would sort it out with management. Breakfast is about $30 per person. $60. If management are not in, What is your procedure when dealing with these kind of issues? Piss poor effort for $440 a night. Also sort out your breakfast bar, it's the same at Double Tree in Perth. Where are we suppose to put the lids on the hot food? Get a member of your staff to line up and fill a plate, it's a bit 2 star. Do better you lot.

10

Dale

Aug 1, 2025

·

Stayed 2 nights

Had a wonderful time here. Loved it and will return. Great staff and service.

4

Mathew

Mar 6, 2024

·

Stayed 2 nights

The guy that checked us in was useless! And not welcoming at all!

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Location

Waterfront position by the harbour with easy walks to cafes, restaurants and the town centre is a major highlight, and many enjoy the views. A few find it a bit removed from shopping or inconvenient in bad weather.

Related guest reviews

8

John

Mar 15, 2024

·

Stayed 1 night

Too far from the shopping centre. Very clean property and probably the best option in Albany.

10

Nick

Jan 15, 2025

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Stayed 2 nights

Fantastic hotel. Stayed for 2 nights and it was a shame to leave. Great location and close to everything.

10

Valerio

Nov 10, 2025

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Stayed 3 nights

Posizione strategica per visitare la città e l'intera regione: accanto al parco e alla passeggiata lungo la baia, al teatro e alla passerella che porta nel centro cittadino se si sceglie di andare a piedi, a un'oretta di macchina da tutte le attrazioni tra Denmark e le montagne. Parcheggio gratuito, stanza comodissima e ottimi servizi. Ristorante molto buono, fra l'altro.

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6

Anthony

Jan 18, 2025

·

Stayed 3 nights

Pretty basic and out of the main eating/shopping district. A bit inconvenient in inclement weather.

10

Wenyan

Dec 27, 2024

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Stayed 2 nights

Great location, short walk to local cafes and shops. Free parking.

10

pauline

Mar 10, 2025

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Stayed 2 nights

Great location in the harbour area of Albany. Comfortable room with a view of the harbour. Town is accessible via a bridge over the road. There is a restaurant on site, which serves excellent food. There is also a pub next door but closed on Tuesdays.

10

Louise

Dec 1, 2025

·

Stayed 2 nights

Great value for money. Spotlessly clean room, lovely shower and all looking very new. Great location right by the water and harbour where we saw dolphins! Parking can be tricky when the pier etc is busy but there is a lot available.

10

Steven

Feb 6, 2023

·

Stayed 1 night

Great location and amenities, right on the harbour. Very modern and well appointed room. Shower in particular was excellent. Free Wi-Fi worked well. Didn’t try the food as there was an excellent bar restaurant close by.

10

Louise

Mar 29, 2025

·

Stayed 10 nights

Closeness to CBD, everything in walking distance

10

Stuart

Oct 20, 2025

·

Stayed 1 night

The property is in an excellent location close to the centre of town. Staff were friendly and happy to help.

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Dining

Breakfast receives mixed feedback: some enjoyed it, but multiple reviews report cold food, slow replenishment and service delays. On-site dining ranges from excellent to subpar, coffee is praised, and some dislike the click-and-collect room service approach.

Related guest reviews

8

Neil and Jenny

Jan 16, 2023

·

Stayed 19,373 nights

Great location , average food

8

Teresa

Jul 1, 2024

·

Stayed 1 night

Great hotel good facilities. The buffet breakfast was not at the standard I was expecting for a Hilton hotel. Most food options had run out and were not replaced even though there was still one hour left for breakfast. When I asked for fruit and vegetables for the juicer I had to wait 20minutes and ask again before it was produced. I asked for more cheese to replace the cheese board and tiny 1cm cubes of cheese were brought out. Service was reluctant.

10

Angela

Feb 16, 2026

·

Stayed 1 night

Convenient hotel, good location for Albany. Nice staff and good breakfast selection.

4

Greg

Jun 2, 2024

·

Stayed 2 nights

Booked with breakfast, knowing we wouldn't be there on first morning for breakfast because walking Bluff Knoll. When we checked in we told the Staff this before paying. They told me to speak to management for the first day breakfast refund. We paid. On checkout spoke to desk, no management on shift for 2 more days, Women at desk was very negative about helping sort the issue. And kept telling us what to do in the future, next time. She wasnt management and was having a power trip. I had to ask for an email, so we would sort it out with management. Breakfast is about $30 per person. $60. If management are not in, What is your procedure when dealing with these kind of issues? Piss poor effort for $440 a night. Also sort out your breakfast bar, it's the same at Double Tree in Perth. Where are we suppose to put the lids on the hot food? Get a member of your staff to line up and fill a plate, it's a bit 2 star. Do better you lot.

10

Ella

Jul 31, 2025

·

Stayed 2 nights

Very comfortable rooms. The breakfast was amazing too.

8

Christian

Jan 17, 2026

·

Stayed 2 nights

Zimmer modern und gross mit Aussicht, Essen am Abend sehr lecker, Frühstück gut, Personal sehr nett und unkompliziert.

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6

katrina

Apr 1, 2024

·

Stayed 3 nights

Staff was amazing, chef was rude, unprofessional, unorganised and the food let the whole experience down. On the Friday we waited over an hour for our food and then got the order wrong. The chef was extremely rude to the wait staff and all was on clear display. Our friends waited longer just to receive burnt fish that was not eatable. The following morning I ordered some fried eggs and the chef said in a rude manner sit down and I’ll tell you when it’s done. He lacked enthusiasm and moved in a lazy manner which clear showed in his lack of being able to produce food at an eatable standard matching the cost. The kitchen hand was very friendly and polite. This was a shame as this could have been a great Easter break for us. BTW your coffee machine and toaster could do with a service. But I must state the wait staff were amazing and very apologetic. They were hard working and polite. On the Friday most people waiting for the food all had the same to say about the rude chef. Dinner and a show. Your hotel has potential if you had a chef who knew how to prioritise, and behave in a better manner but definitely knew how to cook.

10

Wendy

Nov 8, 2023

·

Stayed 4 nights

We had a glimpse of the ocean in our Oceanview room. Our room was serviced efficiently everyday. The breakfast hot food was often cold; as there doesn't seem to be hot surfaces for the chef. The location was great. No extra Toiletries...you must ask for them.

6

Stephane

Feb 14, 2025

·

Stayed 4 nights

All good but could be easily amazing. No toilet bowl brush: unforgivable. Your overall breakfast experience is not the standard I expect from Hilton. Some cheap motels do better. I wouldn’t give your croissants to a dog. Coffee is average and overall breakfast food is of average quality. Some… front of house staff in tank top and everyday trainers is NOT professional. Until I know for sure all this has changed for the better, I will not come back and stay in this hotel and will recommend to my network of fellow travellers to avoid. This said, your a la carte dinner food is of a much higher standard than your actual hotel grade. It’s very very good. So you have a serious problem with your overall standards : in food quality, in staff uniforms an some minor facilities items. When I think HILTON, I sadly think INCONSISTENCY.

8

stephen

Dec 26, 2024

·

Stayed 2 nights

This place is nice, it’s brand new and has nice views over the water. The staff were very accommodating. The only downside for me was that the room service has to be collected from the bar and comes in cardboard boxes. The food was great ok so I’m not being negative, but if it were my hotel I just might reconsider this approach. Otherwise very good

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AI-generated summary based on recent guest reviews

Month	Average price
January	$200
February	$193
March	$246
April	$197
May	$178
June	$154
July	$160
August	$148
September	$168
October	$175
November	$181
December	$219

Su	Mo	Tu	We	Th	Fr	Sa
				1 $278	2 $321	3
4 $233	5 $435	6 $227	7 $195	8 $171	9 $211	10 $159
11 $154	12 $159	13 $268	14	15 $238	16 $229	17 $204
18 $210	19 $227	20 $221	21 $188	22 $221	23 $196	24 $205
25 $188	26 $188	27 $188	28	29 $242	30 $188	31 $184

Hilton Garden Inn Albany

Prices for Hilton Garden Inn Albany

Monthly average prices

About this property

Location

Room options

King Guest Room Partial Harbour View

Room, 2 Twin Beds

King Guest Room Harbour View

Deluxe Room, 1 King Bed, Ocean View

Room, 2 Twin Beds, Ocean View

Room, 1 King Bed

Guest reviews of Hilton Garden Inn Albany

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Albany

Considering this hotel for your Albany trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $266	21 $199	22 $248	23 $285	24 $199	25 $199	26 $296
27 $345	28 $236	29 $227	30 $236