Villa Lia Hotel Capri

In my opinion… this was not a 5 star hotel. The location and the view are spectacular and breathtaking. I enjoyed my stay. From my experience there are a number of things they could do to improve. 1. Be more clear about the climb to the villa. It is 14 switchback turns. You climb over 100 feet with luggage. 2. It was not clear in anyway that they would help you up with luggage. 3.there are no signs for villa Lia at via touro 11. There are no signs at the top if you should turn left or right. 4. It is not obvious at night that there are light switches for the climb. 5. I had no hot water the first day. It was not fixed that night. It was in the morning. There was no offer of accommodation or service recovery. I saw the manager the next morning. She did not check on me. 6. Staff who greeted me tried to have me pay 100 euro for “suite”. No explanation of what that gave me or offer to see room. If they have an empty suite, why not just upgrade me??? No sense of what 5 star should mean. 7. Waiter at lunch could barely open a bottle of wine. Cork broke for no reason. Young. New staff. Polite..but again… 5 star property should train staff. 8. Also wine ordered at 40 euro was not available. Offered others , price was 60 and we were not told. 9. No luggage rack in room 10. WiFi was poor in room. They accommodated w staff wifi password. Again the property is GORGEOUS. The staff did all they could, I just think there is a lot mgmt could do to make it actual 5 Star.

Love the place and the stuff 🙏

Beautiful 5-STAR Property in an outstanding neighbourhood with an impeccable view. The staff is friendly and has exceptional customer satisfaction. Especially, Eva .

Can't say enough about this hotel. The staff were so friendly and helpful and spoke great English. Our room was spotless with a modern design, and our view from the balcony was stunning - one of the best views of Capri. It is a hike from the road to the hotel, as noted on the website. We managed to roll our suitcases up the switchbacks, but the hotel will arrange for someone to pick then up for you if you give them notice, which would be much easier! It's a 10-15 minute walk from the hotel to the city center, depending on how busy the roads are. We appreciated being away from the hustle and bustle and enjoyed the peace and quiet. Would definitely stay again!

Staff trying hard and good foundations but a lot of work to do... signage would be one of the first recommendations.