Name: The Ritz-Carlton, Mexico City
Address: Avenida Paseo de la Reforma 509, Cuauhtemoc, Colonia Cuauhtémoc, Mexico City, Mexico City (and vicinity), Mexico, Mexico City, Mexico
Rating: 9.03

Guest reviews

9

Superb

Based on 186 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of The Ritz-Carlton, Mexico City emphasize striking city and park views and a central location, while noting recurring elevator complexity and occasional maintenance or noise issues; overall stays feel upscale with popular spa, pool, and lounge amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Jamie

Jan 16, 2026

·

Stayed 7 nights

The hotel was magnificent and extremely clean. Awesome location in central CDMX. The Club Lounge was good, but with a lower number of guests using it, I think some of the food may have been scaled back. That being said, the Club Lounge food was very good, with the various soups being some of the best that we have ever had! Barbara and Sofia in the Club Lounge are a real asset to the hotel and company. They provided service much above of what we were expecting.Housekeeping for our room was also excllent! Gym is very well equipped for a hotel gym, and very clean. Downfall for the week-long trip was the elevator situation. One of the two elevators going to the motor lobby, club lounge, and the 38th floor (Reforma bar and to transfer to the elevators to the rooms) was down the whole time, with the sole elevator also having repairs done.It made for a few lengthy waits (5+ mins).

10

Atalo

Dec 16, 2025

·

Stayed 1 night

Very good and the view it is fenomenal

4

Luis

Dec 14, 2025

·

Stayed 2 nights

This Ritz Hotel have not the level for one ritz around the world. Very poor the rooms ( closets… Spaces … etc ).

10

rodrigo

Nov 3, 2025

·

Stayed 1 night

excelent

10

Timothy

Oct 19, 2025

·

Stayed 4 nights

Wonderful stay!

Avenida Paseo de la Reforma 509, Cuauhtemoc, Colonia Cuauhtémoc, Mexico City, Mexico City (and vicinity), Mexico

Location

Located in Mexico City (Reforma), The Ritz-Carlton, Mexico City is a 3-minute walk from Paseo de la Reforma and 12 minutes by foot from Angel of Independence Monument. This family-friendly hotel is 2 mi (3.3 km) from Auditorio Nacional and 3.1 mi (4.9 km) from Palacio de Bellas Artes.

Torre Mayor(0.1 miles)

Paseo de la Reforma(0.1 miles)

Diana the Huntress Fountain(0.3 miles)

Chapultepec Park(0.6 miles)

Angel of Independence Monument(0.6 miles)

Avenida Presidente Masaryk(0.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Valet parking is available at the property for a fee of MXN 200 per night.

A cooked-to-order breakfast is available for approximately MXN 600.00 for adults and children. The specific serving hours are not provided.

Pets are allowed at the property with a fee of MXN 3502 per accommodation, per stay. Service animals are exempt from fees.

The standard check-in time is 15:00 and check-out time is 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

The property is located on Avenida Paseo de la Reforma, just 0.5 miles from Chapultepec Park and within walking distance to several attractions. It is approximately 2.5 miles from Zócalo square and 1.2 miles from the Polanco district.

Yes, the property features both an indoor pool and an outdoor heated pool, available for guests to enjoy.

The Ritz-Carlton, Mexico City

Amenities

Property description

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