Holiday Inn Express & Suites - Orlando - Southeast by IHG

If you are looking at this hotel for an airport shuttle, proceed with caution. It took 1.5 hours to be picked up from the airport only to find out their morning shuttle doesn't start until 8:00 am. Front desk answers the phone one out of every 5-6 calls.

breakfast was very good.Airport shuttle service good.

Nice stay for one night. Restaurants and shopping within walking distance. Free shuttle from airport.

The motel was clean and the staff was helpful. There are restaurants and stores close to be able to walk to and get anything you needed . The shuttle service to the airport was prompt and such a nice peek to the stay .

No parking at all and the front lady told me to park in front of some apartments a little ways away. And few others guests had the same problem, no enough parking

Typical Holiday Inn, very clean, friendly staff, excellent location for access to restaurants, etc.. Pool was not heated but we weren't using it. If traveling wiht kids or want to use the pool area, probably not for you. Not much there for that part. Good business stay/passing thru hotel.

Property was convenient from airport but shuttle was a disaster. We arrived later and waited 1 hour to get picked up and then driver said he couldnt fit our whole family in. Very confusing and almost had to get a 100 dollar uber. Last second he finally decided to take us all. It was a nightmare and we were all so tired. Very unhapy with the experience.

Great location. Good price. Excellent gym. Free hot breakfast

Great transportation to the airport, also nice workers

Nice stay. Very clean. Free shuttle. But free shuttle is not available before 8am

Very clean

Very clean & spacious rooms. Staff is very polite & welcoming. The breakfast is fresh & hot with many options. Really enjoyed my stay here!

I recently stayed at a hotel in Lake Nona off Narcoossee Road in Orlando, Florida. The location was convenient for my needs, and the shuttle service from the airport was a nice touch. Check-in was quick, and I was given a room on the third floor. However, the room had major issues. It was clean at first glance, but I soon discovered bedbugs or fleas under the covers and around the room. I got bitten multiple times. To make matters worse, the air conditioner didn't work. Florida is hot, and without AC, I barely got any sleep. I called the front desk, and they promised to send someone to fix the air conditioner. A maintenance guy came up, but the AC still didn't work after he "fixed" it. Eventually, I was moved to another room where the air conditioner worked, and thankfully, there were no bugs. On the positive side, the breakfast each day was really good, and the staff were kind and professional. However, they clearly have a pest problem, and I want to warn potential guests about this issue. Overall, while the staff was great and breakfast was good, the pest problem and malfunctioning AC made for a pretty miserable stay. If they can address these issues, it could be a decent place to stay, but for now, I'd recommend looking elsewhere.

We checked into this Holiday Inn Express around midnight, and the front desk staff was very kind and professional despite the late hour. However, that was the only positive aspect of our stay. Our assigned room on the fourth floor had clearly not been cleaned—one of the beds looked slept in, and there was a water bottle left behind. We called the front desk, and while they quickly reassigned us a new room on the first floor, it meant hauling all of our luggage back downstairs. Unfortunately, the second room wasn’t much better. We found used snorkeling earplugs and nose plugs, raising serious concerns about how thoroughly the rooms are cleaned. By this point, it was 1 AM, and we were too exhausted to deal with another room change. The issues didn’t stop there. When showering, the shower handle came off, making it nearly impossible to adjust the temperature or turn the water off properly. My husband did his best to fix it, but without tools, it was still a hassle. Overall, this stay was frustrating and disappointing. If cleanliness and basic room maintenance are important to you, I’d recommend skipping this hotel—there are plenty of other options in the area.

No hotel shuttle even though they promote it, it took 30 to reach front desk and they did not care Rooms are not clean thoroughly Dirty shower.

I was very disappointed as the ratings for the hotel were high. It was nice and clean and fairly new. However, our room was infested with aints. They were crawling all over the coffee counter and bathroom counter. In the morning, our tooth brushes were covered with aints. Breakfast and service were great.

The staff was very friendly. Check in was quick and simple. The room was very clean and comfortable, and the hotel was very quiet. We also enjoyed breakfast in the morning.

Staff was great. But once walking into the room i was just like this is what we paid for? The curtain to cover the window was slashed, like someone previously cut it and the staff decided to leave it like that. The soap bottles were dirty in the shower and the bottom of the shower had black dirt marks on the wall. We could barely sleep because you can hear all the noise outside and the a/c barely worked in the room. It was so hot my husband and i kept waking up every hour. There was a long crack in the ceiling or the “new hotel”. For the price paid it wasn’t worth it. The lobby is pretty.

Small roaches in the bathroom

The bed was super comfortable and it was nice to have a fridge (no freezer) and microwave. It was super clean and the staff were friendly and helpful. Would definitely stay again!

I was there for 1 night. Bed was uncomfortable for me and I did not sleep well, but that me..... The AC did not cool the room and the hotel compensatedbis for that. It was very clean Staff was accomadating and breakfast was good ...

Very comfortable stay. Lots of shops across the street. Beautiful pond view.

Everything was fine. Things that were noticed in the room that should be addressed were a crack in the ceiling that went across the room close to the window. Some bubbled paint (water) above toilet. Hair dryer didn’t work. Placement of shampoo/conditioner/body wash should be moved to side wall. Having to sit to take shower due to disability- the dispenser is in back of you and is difficult to get to. Overall, the stay was fine. The provided breakfast was adequate. It would be nice to have a microwave handy to warm items.

The room was clean but the AC in my room and other’s rooms did not seem to properly cool and it was very humid in the rooms and hallway. Very thin, cheap towels. Water temperature for shower only reached lukewarm. Free breakfast buffet lacked in quality.

The room was big and comfortable, the bed matress was very comfortable. The staff professional and courteous. Breakfast was good. We got half hour before closing time and there was still food, coffee was very good.

Couch was full of stains, old. Carpets seemed filthy. TV was old. No apps on tv, only basic tv channels

The beds and room were amazing very comfortable and spacious

Very comfortable bed and great shower.

The air conditioning was extremely loud keeping me up at night, the refrigerator froze everything in it but the staff replenished my frozen waters.

Big room and cozy bed! Excellent location. The breakfast is wonderful!

If you are looking at this hotel for an airport shuttle, proceed with caution. It took 1.5 hours to be picked up from the airport only to find out their morning shuttle doesn't start until 8:00 am. Front desk answers the phone one out of every 5-6 calls.

Great hotel, room and staff. Was even able to get a late checkout with no issues at all

Staff was very helpful and polite. My daughter and I really enjoyed our stay!

The staff at check in and check out was so friendly and helpful. Our room was exactly what we needed.

All staff was approachable, friendly and willing to go above and beyond to meet our needs. The shuttle service was very convenient and the driver was very nice. Great hotel stay experience! Would highly recommend.

I travel periodically for business and this hotel is very convenient! Clean rooms, good breakfast, and centrally located to Lake Nona shopping and dining. Only negative was the unfriendliness of the night shift clerk. It was obvious she did not want to be there checking in or checking out guests. Totally different vibe from day shift staff who were friendly and greeted you as you came through the door.

We have travelled all over Florida and this hotel is the best in terms of value for your money. Te staff are excellent and the breakfast was extensive, hot and delicious. James on the front desk couldn't have been more helpful and accommodating.

The staff was very nice and got me checked in so quickly. My room was perfect!!

The staff was very friendly. Check in was quick and simple. The room was very clean and comfortable, and the hotel was very quiet. We also enjoyed breakfast in the morning.

Great place, very friendly staff

Great location. Close to VA.

Great location! Lots of provisions right across the street.

Great niche easy to find, close to restaurants, shopping and airport.

The proximity to the airport and the Lake Nona area.

I loved this place! It’s a fantastic place to stay in an excellent area just 8 minutes from the USTA National Campus. Breakfast starts at 6 a.m., and many restaurants and stores are within walking distance. It’s quiet and clean as well.

Gr8 staff and clean property

VERY EASY ACCESS TO HWY, LOTS OF FOOD OPTIONS, WALMART ACTROSS THE STREET

The location of the hotel was perfect for my needs, situated close to key attractions. There are numerous stores and shops in the vicinity, including a Walmart just a short walk away. This made it incredibly easy to pick up any essentials or do some quick shopping.

Convenient location, unfortunately the area is noisy. I had a room near the exit and the doors were banging a lot. The room was great and check in was a breeze.

Excellent facility in nice area and close to everything.....

The facility and room was clean. I liked that hot breakfast was served.

Shuttle to airport not until 8:00. Too late for business flights. No gravy for biscuits. No concentrate in any of the juices. Check in staff didn't care if they helped u or not.

Staff is very friendly. Breakfast staff is the friendliest I have ever seen and the area is immaculately clean. Many restaurants in the area. Close to walking trails.

Very nice breakfast

We have travelled all over Florida and this hotel is the best in terms of value for your money. Te staff are excellent and the breakfast was extensive, hot and delicious. James on the front desk couldn't have been more helpful and accommodating.

Good breakfast and quiet room

The continental breakfast was blah, except for one day when sausage and gravy was available.

Excellent facility and breakfast!!!

Big room and cozy bed! Excellent location. The breakfast is wonderful!

We had a great 4 night stay! Our room was very clean and the beds were super comfortable. The staff was amazing! Everyone we talked to was very friendly and polite. Great breakfast every morning as well.