Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

How is the property situated in relation to key landmarks?

The hotel is located in Tijuana (Mesa de Otay), just a 2-minute drive from the U.S. Consulate General Tijuana and 9 minutes from the San Ysidro Border Crossing. It is also 5 miles from CAS Visa USA and 6.9 miles from Las Americas Premium Outlets.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Holiday Inn Express & Suites Tijuana Otay

Average nightly price at Holiday Inn Express & Suites - Tijuana Otay by IHG by month, last 12 months (USD)
Month	Average price
January	US$142
February	US$131
March	US$140
April	US$139
May	US$140
June	US$145
July	US$138
August	US$149
September	US$154
October	US$138
November	US$129
December	US$126

What guests think

At Holiday Inn Express & Suites - Tijuana Otay by IHG, travellers repeatedly praise the very clean, modern rooms, friendly staff, and a convenient location near the airport, Otay border, and a shopping plaza with many dining options.

Complimentary breakfast is widely liked for quality and variety. Common drawbacks include confusing vehicle access and parking, occasional noisy events nearby, intermittent A/C issues, and a few reports of water outages or maintenance problems. Overall, expect a clean, comfortable, well-located stay with attentive service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking feels secure for many, but vehicle access and signage are confusing and spaces can be limited. An airport shuttle is available, though schedules may be limited, and a few guests reported water or power outages.

Related guest reviews

10

Citlali

22 Apr 2025

·

Stayed 1 night

Great staff. Clean rooms. Free breakfast. Parking is a little small

8

Armando

17 Jun 2023

·

Stayed 3 nights

There isn’t enough parking for the quantity of rooms. Hotel it’s on a good Otay location, Good breakfast buffet, Rooms beds are super comfortable. They should check who parks on their promises.

8

Tony

28 Aug 2025

·

Stayed 1 night

A little confusing for parking , pulled up the mall parking and had to pay 20 pesos just to get out

6

Eliana

11 Jun 2023

·

Stayed 1 night

Personal un poco apático y el transporte al aeropuerto solo es entre semana y muy limitado

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10

luz

6 Oct 2024

·

Stayed 1 night

Has a parking garage and walking distance from shops and food.

10

Joanna

8 Jan 2025

·

Stayed 1 night

It’s a great place to stay especially if you have to go to the airport. They have a very punctual airport shuttle. Staff was very kind and the rooms were spacious and clean!

8

ELISA

6 Oct 2025

·

Stayed 1 night

very safe packing area. I parked in the handicap parking which was right next to the entrance. there was many parking spots available in front of the hotel. the room was very clean. the staff was wonderful. everything was great just one thing I didn't like was that the A/C was loud. it would turn on ever hour for a few minutes and every time it would turn on it was loud. due to this issue i woke up a few times.

6

george

26 Aug 2023

·

Stayed 1 night

Good hotel. Unfortunately they had no hot water to shower . They gave us no warning about the water being off.

10

Martin

19 Sept 2025

·

Stayed 1 night

Parking kinda hard to get to, but once there, is a really nice hotel..

2

Yowanda

9 Dec 2024

·

Stayed 1 night

Power outage and NO WATER. Just a place to sleep.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and public areas. A few note housekeeping misses, odors, or dirty windows.

Related guest reviews

10

Emmanuel

20 Dec 2024

·

Stayed 1 night

Me pareció una muy buena opción para hospedarse. Recomendable para ir al consulado, a 15 minutos del aeropuerto. Lo que no me gustó es que las ventanas de las habitaciones estén sucias.

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10

Ramiro

14 Dec 2025

·

Stayed 1 night

Staff always friendly. The hotel is always clean

10

Fabiola

7 Aug 2024

·

Stayed 1 night

Limpio

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6

Alma

24 Feb 2023

·

Stayed 1 night

The bathroom was clean but there was a smellll in the bathroom. Later found out it was was the shower curtain

4

Nancy

29 Jul 2025

·

Stayed 1 night

Me he quedado más de 5 Veses en este hotel y sinceramente me encantaba porque siempre muy limpia , pero ayer acabo de tener súper mala experiencia, al llegar miré que el baño no estaba bien limpio la carpeta estaba sucia , he incluso una toalla ni limpia estaba , fuy a recepción y le comenté al personal y me dijeron que si quería me camabian de habiatacion o que si quería que irían a limpiar como yo tenía que salir , y ya estaban mis cosas ahy , le dije que mejor limpiaran , pues salí por 2 horas y cuando regrese , me di cuenta que obviamente no limpiaron ni isieron nada , no soy de publicar pero sinceramente no es tan barato el hotel como para no encontrar limpia tu habitación .

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10

Jessica

14 Aug 2025

·

Stayed 1 night

Fue muy agradable, limpio en una zona segura

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10

Rosa

10 Dec 2025

·

Stayed 1 night

Habitación impecable y personal muy amable

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10

Lisa

27 Nov 2025

·

Stayed 1 night

Clean and comfortable

10

Juan

31 May 2025

·

Stayed 1 night

Todo muy limpio

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10

Juan Jose

27 Jan 2026

·

Stayed 1 night

La habitación muy amplia y limpia

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, comfortable and modern, with many noting quiet stays. Recurring complaints mention loud or malfunctioning A/C, occasional external noise, thick pillows, and small maintenance issues.

Related guest reviews

10

Manuel

30 Sept 2025

·

Stayed 1 night

Tiene una excelente ubicación, a 8 minutos del aeropuerto y frente a un centro comercial en el que encuentras de todo incluyendo restaurantes. La atención de primera, muy limpio, la habitación muy amplia. Está lejos de la zona del río que es donde están los mejores restaurantes, pero hospedarse ahí para viajar al día siguiente estuvo excelente. Lo único malo son las almohadas, están terriblemente gordas y duras.

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2

Paula

27 Jul 2024

·

Stayed 1 night

Siempre llego a este hotel el area es buena pero ya van algunas veces que el aire suena tan feo y deja de funciona reporte pero no solucionaron que pena porque me encantaba llegar ahi

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8

Egidius

23 Oct 2025

·

Stayed 1 night

Good location modern clean rooms

8

Bonifacio M.

7 Mar 2024

·

Stayed 1 night

The room I staid in had the AC not working properly and making a very loud mechanical noise as if someone was banging on the door, it would happen every hour or two all night! I was not able to get any sleep.

8

seyed

10 Oct 2024

·

Stayed 2 nights

My towels look old and rough. There were no hangers in the closet or refrigerator in the room. They brought them after I asked.

4

Kimberly

8 Jul 2025

·

Stayed 1 night

Our ac didn’t work well & was extremely noisy. Called reception twice & they never sent anyone to fix it. Curtain didn’t go up so the room stayed dark all morning & the lighting in the room wasn’t great.

8

ELISA

6 Oct 2025

·

Stayed 1 night

very safe packing area. I parked in the handicap parking which was right next to the entrance. there was many parking spots available in front of the hotel. the room was very clean. the staff was wonderful. everything was great just one thing I didn't like was that the A/C was loud. it would turn on ever hour for a few minutes and every time it would turn on it was loud. due to this issue i woke up a few times.

10

Oscar

25 Feb 2025

·

Stayed 1 night

Todo estuvo muy bien, solo tuvimos la mala suerte de que esta instalado un circo a un lado del hotel y en la noche se escuchaba el ruido.

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10

norma

23 Jun 2025

·

Stayed 1 night

Comfortable rooms very large and clean

10

Kieran

27 Nov 2025

·

Stayed 1 night

The guest service agents at the front desk were very friendly. The room was very comfortable, quiet and clean.

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Service

Staff are frequently described as friendly, helpful and efficient, with smooth check in and attentive breakfast teams. Isolated issues include unreturned cancellation requests, mishandled lost property, a confusing service dog policy, and occasional rudeness from transport staff.

Related guest reviews

2

Jose Renan Arjona

28 Feb 2026

·

Stayed 2 nights

Mi esposa dejó olvidada una plancha para el cabello y al llamar dijeron que no se había quedado y obviamente si se quedó y eso se me Hizo pésimo servicio !

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8

Marcela

27 Jan 2026

·

Stayed 1 night

Excelente atención y servicio

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10

Jonathan

24 Sept 2025

·

Stayed 6 nights

Staff was friendly and always ready to help.

8

Miguel

17 Mar 2025

·

Stayed 1 night

El problema que tuvimos muy descortés y faltó de amabilidad su transporte al aeropuerto de Tijuana. De lo demás muy amables.

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2

María Paula

8 Nov 2025

·

Stayed 1 night

Solicité la cancelación de la reservación y nunca tuve respuesta, les pido el reembolso a la Brevedad

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10

Fonzi

3 Jul 2025

·

Stayed 2 nights

Very clean hotel. Very friendly staff especially front desk. I really liked their breakfast, lots of options daily with Mexican dishes. Breakfast staff was super nice as well. My new hotel when I stay in Tijuana.

10

John

16 Sept 2025

·

Stayed 1 night

EXCELLENT SERVICE FROM CYNTHIA AND JULIO THE INDIVIAULS IN CHARGE OF THE BREAKFAST. THEY OVER THE LINE TO TAKE CARE OF US JC

10

Esmeralda

19 Nov 2025

·

Stayed 1 night

The receptionist was very polite. Fast check in.

2

John

8 Apr 2025

·

Stayed 1 night

Property policy for service dogs is misleading. The policy states that pets are not allowed, but Service Dogs are permitted. Upon arrival, I was informed dogs are not allowed. I presented my dog’s service dog certificate and veterinary vaccination records to no avail. I was not interested in making a scene and left without getting a refund because I had booked a last minute non refundable reservation. In the end, Expedia got involved and resolved my refund issue, but my point is there “service dog” policy is misleading, as advertised on Expedia, at the time of my reservation.

10

JULIO CESAR

31 Aug 2025

·

Stayed 5 nights

Great place to stay: friendly staff, nice and clean facilities, good breakfast, 24/7 coffee and tea. The hotel is within a plaza with excellent restaurants, coffee shops and several convenience stores. Everything is at walking distance. Dennys @ the front desk gave us good restaurants recommendations, Wendy kept my room clean every single day and Cinthia and her team have our fresh breakfast ready early in the morning every day.

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Location

Next to a shopping plaza with many restaurants and stores, and close to the airport, Otay border and the US Consulate; the area feels safe and walkable. Several guests find the vehicle entrance confusing or hard to access.

Related guest reviews

8

Tony

28 Aug 2025

·

Stayed 1 night

A little confusing for parking , pulled up the mall parking and had to pay 20 pesos just to get out

10

Martin

12 Jun 2025

·

Stayed 1 night

Nice location with restaurants and shopping in walking distance

10

Fernando

29 Oct 2023

·

Stayed 1 night

The only thing was that the entrance was very difficult and confusing to find. Be very cautious because you might accidentally enter a plaza and have to pay money. Entrance was very hidden, they should have considered that when they were making the hotel. Other than that the stay was nice.

10

Hanna Paola

14 Oct 2025

·

Stayed 1 night

Hotel staff extremely friendly, very clean room and lobby very beautiful and updated. Also love the fact that there’s tons of restaurants and bars across the street.

10

Leanne

27 Mar 2025

·

Stayed 1 night

It’s a really nice, clean and new hotel. The location is great close to the border and next to a shopping mall a lot of stores and restaurants.

10

Joana

12 Jun 2025

·

Stayed 1 night

Airport is only 10 minutes away. There is 3 different shopping centers that are walking distance.

10

Cynthia

11 Nov 2025

·

Stayed 1 night

Excelente hotel, muy cerca del aeropuerto a lado plaza comercial con muchos restaurantes. La atención del personal excelente

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10

javier

4 Jul 2024

·

Stayed 1 night

Like that it is in a peaceful environment. Enjoy that there are so many options to dine or have tacos nearby walking distance.

10

Juan Antonio

31 Oct 2025

·

Stayed 2 nights

Everything was so good, staff, breakfast, room cleanliness and very convenient walking distance to the US consulate

8

Maricela

5 Jun 2024

·

Stayed 1 night

This property doesn’t have easily access.

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Dining

The free breakfast is often praised for taste and variety and is a highlight for many. A few guests found it basic or not very good.

Related guest reviews

10

Rocio

7 Feb 2025

·

Stayed 1 night

Breakfast was amazing best part

10

Blanca

28 Apr 2025

·

Stayed 1 night

Only wish breakfast was better.

10

Marcela

27 Jan 2026

·

Stayed 3 nights

El personal muy atento y amable. Siempre es un gusto llegar a este Hotel. Tiene una excelente ubicación. Servicios y desayuno.

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10

Jorge

23 Sept 2025

·

Stayed 1 night

Staff was amazing and super helpful rooms were clean and very nice and the breakfast was great in the morning

10

Fonzi

3 Jul 2025

·

Stayed 2 nights

Very clean hotel. Very friendly staff especially front desk. I really liked their breakfast, lots of options daily with Mexican dishes. Breakfast staff was super nice as well. My new hotel when I stay in Tijuana.

8

Vanessa

28 Aug 2023

·

Stayed 3 nights

En general el hotel es bueno, pero el Bufet es muy malo. Me entintaría que el bufet fuera como el de el hotel HOLLIDAY IN RIO que es muy bueno y tiene variedad de platillos

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8

Rene

2 Sept 2025

·

Stayed 2 nights

Breakfast seemed like it was frozen and heated in a microwave, that was the only thing i didnt like

10

Berto

6 Jan 2024

·

Stayed 2 nights

Super cleaning Hotel 🛏️Quiet place Recommended place Otay alameda plaza . breakfast excellent employee friendly...

10

Isabella

22 Jan 2025

·

Stayed 2 nights

Our family loved staying here. The room was very nice, clean and comfortable. Breakfast has to be some of the best complementary breakfast that we've ever had! We would definately stay here again.

10

Ramiro

24 Oct 2025

·

Stayed 2 nights

La recamarera hizo bien su trabajo muy limpia buen aire acondicionado el personal muy amable en el desayuno la gente estaba atenta para quitar los platos y que se mantuviera limpio buen desayuno también variado

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $140	2 $155	3 $153	4 $155	5 $139	6 $121	7 $121
8 $121	9 $154	10 $153	11 $153	12 $153	13 $121	14 $121
15 $121	16 $134	17 $137	18 $139	19 $139	20 $121	21 $121
22 $121	23 $153	24 $149	25 $154	26 $153	27 $121	28 $121
29 $117	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
		1 $177	2 $178	3 $176	4 $146	5 $141
6 $128	7 $156	8 $179	9 $179	10 $174	11 $146	12 $128
13 $123	14 $131	15 $154	16 $160	17 $152	18 $109	19 $112
20 $112	21 $109	22 $109	23 $109	24 $109	25 $109	26 $109
27 $109	28 $109	29 $109	30 $109	31 $108

Holiday Inn Express & Suites - Tijuana Otay by IHG

Prices for Holiday Inn Express & Suites - Tijuana Otay by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 Bedroom

Superior Room

Suite, 1 King Bed

Standard Room

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub

Guest reviews of Holiday Inn Express & Suites - Tijuana Otay by IHG

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites - Tijuana Otay by IHG

Prices for upcoming dates