Name: Holiday Inn & Suites Pigeon Forge Convention Center by IHG
Address: 2905 Parkway, Downtown Pigeon Forge, Pigeon Forge, Tennessee, United States of America, Pigeon Forge, Sevier County, US
Price range: $60–$372 per night
Rating: 8.53

What guests think

Across recent reviews, Holiday Inn & Suites Pigeon Forge Convention Center by IHG is frequently praised for clean rooms, comfortable beds, and a very convenient location near The Island, Dollywood access, and restaurants, with many noting friendly, helpful front-desk staff.

Common drawbacks include a small indoor pool, occasional hot-tub closures, and misleading expectations about an outdoor pool. Breakfast is paid and several guests found it limited or poor value, though some liked the on-site bar and restaurant. Service and maintenance can be inconsistent, with reports of overbooked or incorrect room types, noise from the parkway, HVAC or TV issues, and sporadic housekeeping; overall, travelers should expect convenience with variable amenities and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is small and can be cold or cloudy; the hot tub is occasionally out of order. The on-site bar/restaurant is well liked, the pedestrian bridge is convenient, and some noted elevator outages and misleading outdoor-pool photos.

Related guest reviews

6

Jessica

Jan 29, 2025

·

Stayed 2 nights

The staff was very very friendly and helpful. We booked the hotel for the pool and it was very cold and dirty so we were unable to use it. They let us cancel our second day free of pently but I was very disappointed we couldn't use the pool.

8

Amanda

Jun 16, 2025

·

Stayed 2 nights

The pool was freezing and the hot tub was out of order

8

Ashley

Feb 10, 2025

·

Stayed 2 nights

The hotel was beautiful and in a great location. There were many things to do that were within walking distance. Our room was spacious, clean, and very nice. My only complaint is the pool. It was ice cold, and the hot tub was out of service. My little boy was so excited to swim, but was unable to because the water was too cold for him to enjoy.

4

Jennifer

Jul 10, 2024

·

Stayed 1 night

I booked this hotel bc on hotel.com they advertised a picture of an outdoor pool. I booked the rate and realized after booking they only had a small indoor pool. I was really disappointed but I couldn’t find a way to change the booking without getting a fee. When we got to the hotel we found out the pool was closed and the hot tub was not even working .. false advertisement

10

John

Feb 25, 2023

·

Stayed 2 nights

Wonderful stay, very clean. Had staff cleaning and maintaining property every day. Very nice to see. Taking pride in the property. Only thing was one elevator wasn’t working.

10

Dylan

Jun 22, 2025

·

Stayed 1 night

Nice walking path to the island. The bar/resteraunt in the hotel is awesome and the staff are very friendly!

10

Helen

Jul 3, 2025

·

Stayed 2 nights

Perfect location! Wonderful service team! Loved the hotel restaurant! Two thumbs up!!

6

Kyle

Apr 3, 2024

·

Stayed 2 nights

Room had multiple lights that did not work and multiple outlets that were not functional. Air temp was much higher than the AC unit inside the room. Pool was murky and cloudy both days. Host made a poinnt to say the building is a couple years old and basically new which only makes those problems worse in comparison. Would not return.

10

Jennifer

Jul 14, 2023

·

There's a great putt putt place right next door with indoor and outdoor courses. At least 2 go kart racing courses literally on either side of the hotel. There is some noise with them, but nothing that is loud enough to keep you up at night. Pedestrian bridge is located at the back of the parking lot to cross the river to get right to the Island parking lot for a shuttle to the Island area. Super convenient. You can see the fireworks from Dollywood from the balconies on the back of the hotel on the top floor and the likely the windows from the back of the hotel at night. The only bad thing is the smell of the pool. The chlorine is very strong and I can't imagine even trying to swim in there. Additionally, I miss the continental breakfast. The restaurant in the lobby serves a continental style breakfast for a ridiculous price. We would stay again though.

8

Euro

Sep 9, 2023

·

Stayed 3 nights

The hotel had excellent facilities and rooms, I took this hotel because it had parking for electric cars, the lobby staff did not solve the fact that non-electric cars were parked in the charger positions. the rest everything excellent

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms and public areas, but cleanliness is inconsistent. Recurring issues include dirty bathrooms or floors, stained linens, trash in sofa beds, dusty or smelly areas, and occasional missed housekeeping.

Related guest reviews

4

kinal

Jul 8, 2025

·

Stayed 2 nights

The property was a bit old, and the staff wouldn't let us check in until after 3:30pm. Unfortunately, the bathroom was dirty and had hair in it.

6

Marcia

Dec 26, 2024

·

Stayed 2 nights

Our room was nice and roomy. Appreciated the pullout couch in the corner. The cleanliness was lacking however. Our bathroom had a large amount of long black hair on the floor. In the trash can there was a makeup remover wipe that looked like it had been used and discarded. When my daughter opened up the pullout couch there were chip crumbs in the sheets. It was dusgusting. If it hadn’t been as late as it was I would have requested another room. The lobby had a distinct burnt plastic/chlorine smell. It just felt like I was breathing in toxic air.

6

brad

Apr 1, 2025

·

Stayed 2 nights

Bathroom sink did not drain in room 320... It had a constant oder of sewage And when I looked at the trashcan in the bathroom there was old trash from the previous person. . It's more of a headache to get money back and find a new hotel last minute so I just stayed But they could do better that's for sure.. There is a reason I don't leave tips for room service and it's because it's usually half ass cleaned ...

6

Xong

Nov 9, 2025

·

Stayed 2 nights

Rooms can be cleaner. Carpet needs to be replaced.

10

Randy

Nov 15, 2025

·

Stayed 1 night

Clean room

2

kapil

Apr 11, 2025

·

Stayed 2 nights

Our family rented 2 rooms @ approximately $250 per night. Upon arrival and entering, The room had a funky, left over smell. After getting settled in, we pulled the sofa bed out to find fries, drink caps, and debris from the tenants prior. The pull out sofa bed did not have any linens and the mattress was worn with stains. @ $250/night- we expected better . Our family will not be booking with hotels.com or staying at this or affiliated properties again

8

Dana

Dec 29, 2024

·

Stayed 1 night

Front desk attendant was sweet and efficient, but overall, the hotel was a disappointment. Very dirty elevators, floors, and hallways. Water station was empty in gym. Unsure if the water filter station was working as it should and it was dirty too. Was expecting much better for the price.

6

Linda

Aug 27, 2025

·

Stayed 1 night

We only stayed one night here because we arrived a day early for our cabin. The staff was wonderful, kind, helpful, happy and helpful. The room on the other hand was not fully stocked, the floors were dirty and a lot of mildew in the shower. Overall we were comfortable and slept well but was put off by how dirty the room was.The location is great! Lots to do eat and see and a walkway to the Island and the Old Mill! The river walkway was the way we got around.

6

Ravi

Jul 3, 2024

·

Stayed 4 nights

We found spiders in the room

6

Elaine

May 23, 2025

·

Stayed 3 nights

It is unfortunate that our room was not cleaned the first day. We had to go to the front desk for clean towels. The second floor seating deck looked as though it had not been cleaned in several days. It was a great place to end the day but ashtrays were full and cushions were in disarray, trash cans were full and seating was scattered.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds, and some include balconies or fireplaces. Recurring complaints include street noise, HVAC problems, uncomfortable or unmade sofa beds, occasional maintenance issues (TV, lights/outlets, balcony doors), and weak Wi‑Fi or water pressure.

Related guest reviews

2

Tasha

Mar 2, 2025

·

Stayed 2 nights

The motion censored thermostat are awful. The room never got below 74 and couldn’t sleep . Absolutely will not come back just for that reason

8

Sheryl

Apr 11, 2025

·

Stayed 1 night

It was noisy well into the night with cars revving their car engines.

6

Alan

Nov 5, 2023

·

Stayed 2 nights

Shower had no pressure and didn’t get hot. Fireplace switch was broken.

8

Rhea

Oct 15, 2025

·

Stayed 2 nights

Very noisy do to traffic on the main street. Ask for a room in the back if you want to get any sleep.

10

Peiyue

Aug 26, 2025

·

Stayed 1 night

I had a wonderful stay. The bed was very clean, the room was spacious, and everything was perfect. I really liked it.

6

James

Jul 6, 2025

·

Stayed 2 nights

I didn't like the wifi service or the overall look of the hotel for the price that was paid.

6

Kyle

Apr 3, 2024

·

Stayed 2 nights

Room had multiple lights that did not work and multiple outlets that were not functional. Air temp was much higher than the AC unit inside the room. Pool was murky and cloudy both days. Host made a poinnt to say the building is a couple years old and basically new which only makes those problems worse in comparison. Would not return.

10

alicia

Apr 19, 2025

·

Stayed 1 night

Room was spacious. Fireplace looked cool. Balcony view to the street and mountains was nice. Indoor pool. Close to a lot of fun activities. Would definitely stay again!

6

Karen

Jul 30, 2025

·

Stayed 2 nights

everything was great except the air conditioner was loud. unfortunately it broke, and it took hours to cool down. they had quick service to repair.

8

Kelly

Aug 7, 2024

·

Stayed 4 nights

This property was central and walkable to many of the activities we wanted to take in. We chose a suite because it provided a sleeper sofa and we needed the extra space. However, we should have saved the extra $$ because it was like sleeping directly on mattress springs. The staff were all friendly and accommodating and made us feel welcome. The only other negative experience about the hotel was the fact that the room never cooled down and was uncomfortably hot. But kudos on great customer service and a wonderful location!

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AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly and helpful at the front desk and restaurant. However, experiences are inconsistent, with reports of overbooked or incorrect room types, slow or unresponsive assistance, billing issues, and uneven training at check-in or for housekeeping requests.

Related guest reviews

6

Tiana

Jul 29, 2024

·

Stayed 1 night

We drove a long way and on line it said check in was at 3. When we arrived we were told our room was still dirty and we would have to wait. It was over an hour before we could check in and staff was not empathetic

10

Michael

Dec 1, 2022

·

Staff was fantastic and went out of their way to accommodate our requests

10

Josh

Aug 9, 2025

·

Stayed 1 night

Great staff, clean, friendly, one of the best hotels i have stayed at.

2

Kristin

Mar 13, 2024

·

Stayed 2 nights

Absolutely awful from check in to check out. We checked in with a man names Brian who was extremely rude. He scolded us for the way we booked our hotel, refused to let me pay cash even though I chose pay at property, told me he was only charging incidentals to my card for $25 and then charged the whole stay to it. Fast forward to Saturday morning when I woke up to an additional $232. (This was also happening to at least 8 other people who stayed and were checked in by Brian , some customers have extra charges up to $1,500) when I asked the front desk about it they couldn’t give me any answers as to why our cards were being charged they then told us after hours it was a glitch in the system. I spoke with the general manager Don who just like his staff was completely rude. Offered me $50 at check out and I let him know more needed to be done since they were taking all of our money his response was “if this isn’t good enough you don’t deserve anything”. After speaking with staff through the weekend and our money still not being returned we found out it was not a glitch but user error from the rude man named Brian who checked us in. I had called the front desk on Saturday evening to ask for towels and Brian answered and once again was extremely rude he answered the phone with “what do you want”. Between the awful customer service and them fraudulently charging our cards the stay was pretty much ruined. We all spent more time fighting with them then enjoying our trip.

10

Eirlys

May 30, 2025

·

Stayed 3 nights

Hotel staff, extremely helpfull and courteous. The room was spacious and immaculately clean. The hotel is very well situated in Pigeon Forge.

10

Julie

Mar 8, 2024

·

Stayed 6 nights

Our stay was absolutely amazing! The staff was so friendly. We booked through hotels.com and even though a mix up happened, the hotel made it right. They were excellent. The restaurant inside the hotel was so good. We enjoyed staying on the parkway, and walking to the island, and to other places. We will definitely be bookings again.

6

Bryan

Aug 24, 2025

·

Stayed 4 nights

In a convenient area, but didn’t get the room I booked due to over booking. Booked a top floor room with balcony facing the road but they gave me a room with no balcony facing the river and I still had to pay the same price.

6

Leslie

Apr 24, 2025

·

Stayed 1 night

Check in was long. I understand this was her first day but she clearly was not ready. She lacked proper training We asked her a question To check her knowledge after we returned late at night she had no idea

10

Debbie

Oct 24, 2025

·

Stayed 2 nights

Ladies at front desk were very friendly. Room was clean and bed was comfy

2

Rita

Jun 16, 2025

·

Stayed 3 nights

Toilet almost overflowed started at 6:30 pl. contacted front desk at 6:39. Took that 10 minutes to get someone to answer front desk phone. They told me they would send a plunger. I’m not really interested in working on the hotel plumbing. They said they would send someone to check the problem. We continued to call off and on until around 10 pm. Still unable to use the toilet my husband went down to the front desk. They finally sent a man. He came I. The room and put a plunger in the middle of the bathroom doorway and left. Finally I contacted Hotels.com and chatted with someone. They immediately contacted the hotel and we were finally able to move to another room. This wasn’t a very pleasant experience. Thanks to Hotel.com we were able to enjoy the rest of our trip.

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AI-generated summary based on recent guest reviews

Location

Excellent location on the parkway, walkable to restaurants, The Island, and the LeConte Center via a pedestrian bridge, with easy access to Dollywood. Some rooms face road noise.

Related guest reviews

10

Nathan

Jul 26, 2025

·

Stayed 1 night

Great location for a quick weekend trip.

10

Laura

Feb 22, 2024

·

Stayed 1 night

We had such a good time for the amount of time we were there. The front desk guys were very helpful and informative! We will definitely be back! It was a huge plus that we were able to walk from the room to the island.

10

Danielle

Jul 29, 2025

·

Stayed 2 nights

It was conveniently near everything and gave us a really nice view at night

8

Marcelino

Apr 28, 2024

·

Stayed 4 nights

The road noise was a bit loud.

10

David

Aug 12, 2025

·

Stayed 1 night

We only stayed for one night, but I was impressed with the cleanliness and convenience.

10

Wendy

Mar 22, 2024

·

Stayed 4 nights

Very clean and close to strip so could walk to destinations.

10

Sean

May 29, 2024

·

Stayed 1 night

Great location and close enough to Dollywood!!

10

Nancy

Aug 18, 2025

·

Stayed 3 nights

Great walking path nearby & convenient to restaurants & shopping

10

Ashley

Feb 10, 2025

·

Stayed 1 night

The location is perfect and the hotel is so warm and inviting. We definitely will be back!

10

Jennifer

Jul 14, 2023

·

There's a great putt putt place right next door with indoor and outdoor courses. At least 2 go kart racing courses literally on either side of the hotel. There is some noise with them, but nothing that is loud enough to keep you up at night. Pedestrian bridge is located at the back of the parking lot to cross the river to get right to the Island parking lot for a shuttle to the Island area. Super convenient. You can see the fireworks from Dollywood from the balconies on the back of the hotel on the top floor and the likely the windows from the back of the hotel at night. The only bad thing is the smell of the pool. The chlorine is very strong and I can't imagine even trying to swim in there. Additionally, I miss the continental breakfast. The restaurant in the lobby serves a continental style breakfast for a ridiculous price. We would stay again though.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is paid and often viewed as limited or poor value, with occasional confusion about kids-eat-free. By contrast, many guests praised the on-site bar and restaurant.

Related guest reviews

8

Laura

Oct 27, 2024

·

Stayed 3 nights

The staff is great and it was clean. The breakfast is not good and I highly recommend eating elsewhere. The outdoor patio never had the fire on and wasn’t really cared for. The unlimited hot coffee always available at front area was a great plus. This is a 3 star hotel not 4 star, but it was family oriented, clean, convenient and quiet. The staff is very nice and helpful.

6

Jessica

Jan 29, 2025

·

Stayed 2 nights

The staff was very very friendly and helpful. We booked the hotel for the pool and it was very cold and dirty so we were unable to use it. They let us cancel our second day free of pently but I was very disappointed we couldn't use the pool.

10

Karen

Dec 3, 2023

·

Stayed 1 night

The room was clean, the bed was comfortable. Good lighting in the bathroom. Close to everything in pigeon Forge. I didn’t like paying for the breakfast that is usually included in other hotels, but I knew that was the case before I booked this hotel. The breakfast food that is offered is definitely not worth the money you have to pay. I would definitely stay here again, just not waste my money on the breakfast.

10

Dylan

Jun 22, 2025

·

Stayed 1 night

Nice walking path to the island. The bar/resteraunt in the hotel is awesome and the staff are very friendly!

10

Sandra

Aug 4, 2025

·

Stayed 2 nights

The room was very nice and accommodating. My Aunt is 93 and it was just what we needed to help with her. The staff was very nice and the breakfast was wonderful.

10

Therona

Aug 19, 2023

·

Stayed 4 nights

It was in a great location. The hotel was clean and updated. Fiendly staff. Nice breakfast.

8

Melanie

Aug 11, 2025

·

Stayed 3 nights

The breakfast buffet i was really small it was not worth the price they charge for it other then that the hotel was close to everything that wr could walk the the places and staff was nice

6

Sam

Mar 22, 2024

·

Stayed 3 nights

Nice facilities. Overly expensive poor breakfast buffet. Cold food and not well stocked. This kind of breakfast is included with room at other hotels of this type. Felt like we were ripped off. I complained to front desk and they offered nothing.

10

Helen

Jul 3, 2025

·

Stayed 2 nights

Perfect location! Wonderful service team! Loved the hotel restaurant! Two thumbs up!!

10

Macy

Apr 6, 2025

·

Stayed 3 nights

We really enjoyed staying here! We had breakfast there one morning and it was pretty good! Simple buffet! We got coffee every morning tho!!! Yum! We absolutely loved the location. It was very convenient. We went to Dollywood and it wasn’t far and then when we wanted to go out to eat it wasn’t far either. Perfect place in my opinion.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$92
March	$131
April	$136
May	$137
June	$141
July	$148
August	$134
September	$136
October	$167
November	$141
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $70	15 $83	16 $107	17	18	19 $210
20 $60	21 $63	22 $83	23 $82	24 $90	25 $217	26 $190
27 $104	28 $177	29 $176	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $308
4 $157	5 $158	6 $160	7 $157	8 $211	9 $372	10
11 $162	12 $255	13 $234	14 $239	15 $178	16 $368	17 $304
18 $169	19 $161	20 $149	21 $167	22 $204	23 $236	24 $249
25 $152	26 $141	27 $117	28 $134	29 $149	30 $205	31 $192

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Balcony (Fireplace, Parkway View)

Premium Room, 2 Queen Beds, Balcony (Parkway View)

Room (Specialty)

Premium Room, 2 Queen Beds, Balcony, River View (Top Floor)

Suite, 1 Bedroom, Fireplace, River View (Top Floor)

Premium Room, 1 King Bed, Balcony (Parkway View)

Suite, 1 Bedroom, Fireplace

Premium Room, 1 King Bed, Balcony, River View (Top Floor)

Suite, 1 Bedroom, Balcony (Parkway View)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Premium Room, 1 King Bed, Mobility Accessible (Transfer Shower)

Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Shower)

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn & Suites Pigeon Forge Convention Center by IHG

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Prices for upcoming dates