Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

El Hotel es bonito, remodelado, el personal es amable, el buffet es bueno. Sin embargo, solo hay dos piscinas y no son tan grandes. Siempre estan a full, una de ellas está muy sucia, el agua muy turbia. La playa está pésima llena de algas y marea alta. En la discoteca no ponen el aire , el calor es horrible. En el teatro los asientos rotos, tambien habia calor . La animación no es buena . Poca diversión para niños y adultos . No permiten musica latina , dicho por los mismos trabajadores del hotel. El mini bar de las habitaciones no los rellenan nunca, solo si dejas propina. La limpieza de la habitación es pésima. Las toallas estan empercudidas. En varias ocasiones tuve que llamarles la atención por este motivo y dar propina como estímulo. Nos encontramos par de cucarachas en la habitación . Necesitan fumigar . Mi familia que eramos 23 la mayoria vinieron enfermos del estomago , entre ellos niños. Suponemos que sea la falta de higiene en las piscinas. Definitivamente no volviera a repetir la visita.

The place was fine but I am not satisfied at the fact that it said on Expedia it said it had a nightclub and there was no nightclub and they said it’s been under construction for over a year

The beach was covered in sand bags. It would be great if they filled in the beach. ***Although the bags may be for safety reasons) The resort app isn't very user friendly. I would definitely go back if the beach improves.

We had a great time at the Royalton Punta Cana. The pools were great, drinks were great, food was not bad, casino was fun, but best of all was our concierge Jeifry who made our experience amazing. Anything we needed, he was there to help. He picked us up on the other side of the resort, he helped us with all our luggage, scheduling dinners and activities, called us taxis, and even helped us order authentic dominican food from a nearby restaurant. He truly made our experience memorable and was so much fun to talk to. Whatever they’re paying, pay him more! Thank you for an awesome time.

For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return. Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day. Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).

The property was nice and clean. Staff was great. The restaurants were good. I felt it lacked entertainment. I expected more music during the day by the pool. We arrived Friday not much entertainment that night or Saturday. On Monday they had an all white party which was ok. We pretty much entertained ourselves.

Stayed for 4 nights and 5 days. Check in process was pretty simple and efficient. Had a little trouble with our desired choice of room but our Guest Relations Representative Juan De La Rosa was amazing from beginning to end. He always checked in on us and made sure our reservations were taken care of. The property has a lot of maintenance going on, so while that's great for future guests, it wasn't the best sight for our stay. However, once getting past the construction stage, the grounds are well kept and seem nice. Rooms have modern furniture for the most part but definitely need to be updated with fresh paint, lots of chipping and scratches all over, doesn't make or break the experience though. Pool was great and bartenders were extremely friendly. Ramon, Antonio, Westlein, Anthony were on top of their game. Service in the buffet was atrocious, could never find someone to fill water or soda or get an alcoholic beverage. Plates were constantly piling up with nobody bussing the tables. Service in the steakhouse and Italian were superb A+ on that. Also the best food on property hands down. Sports Bar was impossible to get served and property was consistently out of food such as lettuce for salads. The baristas in the cafe are amazing and super friendly. Thankfully there wasn't too many people roaming the pool and beach areas trying to sell you on things. Overall good price for the vacation, definitely areas to improve. Would recommend though.

I stayed only a night . However I enjoyed everything the resort had to offer. Staff are courteous and my main focus that premises are very clean. Buffet area beautiful and the variety of food were endless.great night show and had a great time in the sports bar. In the morning they have a fresh fruit juice bar it’s amazing . I definite will return for a longer stay.

The property was extremely clean, and the staff was pleasant. The thing that we didn't like was the advertised entertainment. We didn't see any of that other than a pirate show for kids. Advertised premium channels need to specify Spanish only. Advertised 24/7 room service that was not the case. Advertised stocked mini-bar. That was not the case. Pools and outside bars were closed too early. Not a lot of food options.

The Royalton Punta Cana is an all-inclusive resort. I has the best beach in Punta Cana. The Diamond Club Beach Bar has the best drinks and snacks that will allow you to enjoy the beach all day and night. The resort has several venues for dining, the steakhouse, the hibachi style eating, Italian fare at Grazie, the Sports Bar, Jade, asian fusion, and finally the best Bonne Marche where you can eat buffet style for breakfast and lunch. All of the venues serve their best versions of their area food. They are all only approximations but doable. The steakhouse and buffet were of great value overall. The service everywhere was top grade. The facilities were also excellent. The drinks were non-stop of a very good quality. Membership in the Diamond Club was very worthwhile starting with your own major domo to help you with any and all concerns, i.e, reservations, schedule of events and such. Our major domo, Denis Silverio was so consistent on our behalf that at times he had already taken care of something before I reached out to him! Concerns - The staff, especially the cleaning crew need to be given communication gear, i.e., walkie-talkies to attend to any immediate concerns or situations. - The hotel chains' claim of providing clients with $600 worth of hotel services is at best a misleading statement, and in fact begins to feel almost fraudulent in hindsight. For example, a 50 minute Couples Massage is worth around $280. We received a $25 credit!

El Hotel es bonito, remodelado, el personal es amable, el buffet es bueno. Sin embargo, solo hay dos piscinas y no son tan grandes. Siempre estan a full, una de ellas está muy sucia, el agua muy turbia. La playa está pésima llena de algas y marea alta. En la discoteca no ponen el aire , el calor es horrible. En el teatro los asientos rotos, tambien habia calor . La animación no es buena . Poca diversión para niños y adultos . No permiten musica latina , dicho por los mismos trabajadores del hotel. El mini bar de las habitaciones no los rellenan nunca, solo si dejas propina. La limpieza de la habitación es pésima. Las toallas estan empercudidas. En varias ocasiones tuve que llamarles la atención por este motivo y dar propina como estímulo. Nos encontramos par de cucarachas en la habitación . Necesitan fumigar . Mi familia que eramos 23 la mayoria vinieron enfermos del estomago , entre ellos niños. Suponemos que sea la falta de higiene en las piscinas. Definitivamente no volviera a repetir la visita.

Room was new big construction smells gave me bad nasal allergies and there some German roach in room and buffet area

This is the second time we have vacationed in Punta Cana and the first time at this resort. Huge difference in the service and quality of care here at the Royalton. Every employee went out of their way to say “hola”! Service was second to none and done with a smile. There was a good bit of construction going on but everything looked clean and I rarely heard any power tools. Food was much better than we expected as well! I would definitely recommend this resort to friends and family and I would also be happy to come back!

Though the room had been renovated, the bathroom had not and the shower was a disaster. The handle on the door broke day one of our trip. The door also caused water to leak out every time we used the shower. We also saw a cockroach walk by the entrance of our building. The staff was very nice though and they had fun activities for kids.

Relaxing, very clean, staff was Amazing

We just got back last night from a week stay. We travelled with our son and two other families of three. The maintenance and cleaning staff did a great job of keeping everything clean and working smoothly. Socrates at the front desk and the hotel manager were wonderful at rectifying a room assignment problem in the beginning for our group. Elsa at the spa gave me a great massage and was definitely worth the extra money to book it. All of the bartenders we came across really were great and seemed to enjoy their jobs and have fun along with us. The servers around the entire resort were very attentive and made sure we had drinks whether on the beach, near the pools, or watching some live music near the stage. We found that they had a great sense of humor also. (We like to joke around and have fun!) The employees in the coffee shop were also very helpful and friendly as we were there multiple times a day. The Vibe team really kept things fun the whole week we were there. You can participate in many different types of competitions. They were so entertaining! We tried a different restaurant every night and everyone in our group of 9 were able to find something on each menu that they would eat and enjoy including our picky son! There was plenty of shade available on the beach and around the pools for those that need a break from the sun. We really had a great week and would definitely come back to this resort and recommend it to others.

This property is not clean at all. I even reached out to customer service and no resolution. Dont go

This place is so bad that I would never stay there ever again even if it was free and they paid me. Zero cleanliness, Zero safety, zero upkeep, terrible service, terrible staff, food is not safe for human consumption, flies are everywhere in any restaurant, kids toys at the kids club were unsafe. Overall, this place needs a serious visit from the health department to be permanently shutdown.

Me Gusta la Gastronomía y el Servicio al Cliente. Deben Mejorar en cuanto a la Limpieza de las Piscinas. Bastante Pobre al Respecto

We stayed at the Royalton Punta Cana for 9 days. The area arriving at the property needs cleaning up. The property is beautiful but it needs a touch up in some areas like the bathrooms and common areas. The food at the Royalton Splash restaurants were very average and the buffet restaurant often had flies hovering over the food. Most nights, the entertainment was sub-par with an outdoor show, except for the New Years Party which we had a great time even though some people paid a lot more extra to have seats close to the show. I will not be returning to this resort especially for the price we paid. It seems that the best service is reserved for those who spent even more and purchased the Diamond club membership. If you factor that in, there are much better all inclusive resorts.

How is this possible for a 5 stars property to have rooms facing back fences, power stations (transformers), alley used for all kind of support workers, transportation of all kind of merchandise, at few feets distance to to the door/balcony ?

This is my fourth time here at this resort and the quality of service has declined. They gave me a room where the AC was messed up. The room was hot. And the fridge was not working and had not been restocked. When we went to complain at the front Ricardo was extremely rude and upset as if it was our fault. We explained we have a four month old daughter and the room was too hot plus her milk needed to be stored in the fridge. Eventually they changed our room. Then we made reservations one night to the Japanese hibachi restaurant for 6 but we had a group of 12 so we spoke to the staff and they said they would accommodate and change our reservation to add more people. When we showed up they said they couldn’t find my reservation. The hostess Esperanza called us liars and the supervisor Elizabeth kept antagonizing us saying she did remember when the day hostess changed our reservation but that she wasn’t supposed to do that. The hostess Esperanza started getting loud and belittling us and told us to leave and that we were lying. And this was done all in front of a group of people waiting for their turn. I was so upset that I teared up. She finally found the reservation and me and my family no longer wanted to eat and we left. Horrible treatment and I would no longer return to this resort.

Bioleta la mejor housekeper todo bonito pero no había aire acondicionado en ningún lugar estaban averiados y los cuartos calurosos

O reserved a room with two bed, when I get there just kind size bed room was available, I did not like that because I was with a baby and was very uncomfortable

We had a swim up and it was amazing

Though the room had been renovated, the bathroom had not and the shower was a disaster. The handle on the door broke day one of our trip. The door also caused water to leak out every time we used the shower. We also saw a cockroach walk by the entrance of our building. The staff was very nice though and they had fun activities for kids.

Stayed for 4 nights and 5 days. Check in process was pretty simple and efficient. Had a little trouble with our desired choice of room but our Guest Relations Representative Juan De La Rosa was amazing from beginning to end. He always checked in on us and made sure our reservations were taken care of. The property has a lot of maintenance going on, so while that's great for future guests, it wasn't the best sight for our stay. However, once getting past the construction stage, the grounds are well kept and seem nice. Rooms have modern furniture for the most part but definitely need to be updated with fresh paint, lots of chipping and scratches all over, doesn't make or break the experience though. Pool was great and bartenders were extremely friendly. Ramon, Antonio, Westlein, Anthony were on top of their game. Service in the buffet was atrocious, could never find someone to fill water or soda or get an alcoholic beverage. Plates were constantly piling up with nobody bussing the tables. Service in the steakhouse and Italian were superb A+ on that. Also the best food on property hands down. Sports Bar was impossible to get served and property was consistently out of food such as lettuce for salads. The baristas in the cafe are amazing and super friendly. Thankfully there wasn't too many people roaming the pool and beach areas trying to sell you on things. Overall good price for the vacation, definitely areas to improve. Would recommend though.

Very nice property overall Room had a leak in the bathroom that dripped water outside the bathroom door however cleaning service did clean on daily basis

Property is dated.

This Hotel is nothing like in the pictures. To start the staff treats like you are a local just because you look like one and take care if you last. At least half of the resort was under construction. Most of the bathrooms had no doors around the resort and were not able to be used. Dining reservations Couldn't be made from my device for any restaurants. Room was dirty, smelled really bad ( cigarettes and humid). Really bad experience and I highly doubt I will ever stay in this location again.

Very well taken care of Jeifry and also with Luis Manuel at check out. Throughout the stay Jeifry went above and beyond to make sure any requests I had were handled appropriately. Would definitely return and recommend to others. Jaqueline at the spa took incredible care of me. Overall really love this resort.

– Worst All-Inclusive Experience in Over 15 Resorts We’ve stayed at more than 15 all-inclusive resorts across five destinations as a family, and unfortunately, Royalton Punta Cana was by far the worst experience we’ve had. We booked the Diamond Club expecting a smoother, more premium check-in and service. Instead, we were ushered into the Diamond Lounge where we spent over two hours waiting to be checked in. Our passports were taken, and every time we politely approached the staff to understand the delay, we were rudely told to sit back down. There was no explanation, no expectation setting, and no effort to make guests—especially families with children—feel welcomed. We arrived at 1 PM and didn’t get out of the lounge until 3:30 PM. By that time, the buffet had closed, and most lunch options were shut down. Our first meal as a family came at 7 PM, after a long, tiring, and hungry day. What made it worse was watching non-Diamond Club guests check in faster and more efficiently. It felt like we were penalized for paying extra. We weren’t given a room choice, no explanation of resort layout, pools, or amenities. The only information offered was that a butler would reach out to us. As Expedia Platinum members, we received no recognition—no room upgrade, no welcome amenities, and weren’t even informed about the coupon booklet tied to the supposed “$600 resort credit.” There was zero communication and zero effort to make us feel valued as guests. The disappointment continued

Staff was rude and unfriendly. Food was just okay, nothing great. Staff was not helpful when trying to gather information about activities, restaurants, or other hotel things

We had a great time at the Royalton Punta Cana. The pools were great, drinks were great, food was not bad, casino was fun, but best of all was our concierge Jeifry who made our experience amazing. Anything we needed, he was there to help. He picked us up on the other side of the resort, he helped us with all our luggage, scheduling dinners and activities, called us taxis, and even helped us order authentic dominican food from a nearby restaurant. He truly made our experience memorable and was so much fun to talk to. Whatever they’re paying, pay him more! Thank you for an awesome time.

Juan De La Rosa, de Atención al Cliente, fue una persona increíble en todos los aspectos. Desde el momento del check-in hasta toda la estancia, Juan fue muy atento y brindó una excelente hospitalidad. Al momento del check-out, continuó brindando la mejor experiencia al cliente. Volveremos pronto. ¡Gracias, Juan!

This is our second time staying at Royalton Punta Cana. The staff and property continue to be quite nice. Unfortunately we wasted a great deal of time with a very aggressive and rude sales person from their Prime Travel Membership club. The lady would not take no for an answer even after she took up a great deal of our time. She then started saying some pretty nasty things, and did not care that we had a baby to put to bed. When the whole thing was over it took us hours to settle him down. I would say this whole day was a waste because of this experience. They should cut this program. Next year I will try another property.

My wife and I, along with our two daughters (14 and 9) recently spent 5 nights at the Royalton Punta Cana (Diamond Club). Like those of you reading this review, we also read a decent amount of reviews for RPC and I'll try my best to summarize my thoughts and my experience. First, I'll like to show my appreciation for Ozuna, who was our designated facilitator ("Butler"). Without him, our stay at RPC would have been uncomfortable and stressful. I will strongly encourage upgrading to Diamond, it's worth every penny. I'm giving my overall experience a 3/5. The good: This place was absolutely beautiful, the property is well-kept and the beach was pristine with very little, if any, seaweed. The pools are clean and the water park was great. The food was ok, but I didn't expect it to be amazing being the amount of guests that flow through this resort. The bad: In our opinion, 7 out of 10 staff members we interacted with were rude and almost left us feeling like we were unwanted or uninvited guests at a house party. I really hope my review, and others similar in nature, captures the attention of upper management at RPC because this place is really beautiful and I believe the staff should enhance the experience not hinder it. We treated all staff members with a smile and we were always eager to show our appreciation with generous tips. Our stay at RPC was short and I'm saddened that moments during this stay made me regret spending my money here.

We had a great time, the staff was very helpful in making our stay aweome. Everyone from Juan at check in making sure everyone went smooth and stress free to Jancey taking checking in to make sure we had everything we needed on a daily basis and Hugo at the pool bar keeping my drinks full. I highly recommend going to DR and staying at the Royalton Punta Cana.

Great property, awesome location. Food was great and staff was amazing. Guest services do a great job. Front desk and F&B are very attentive I have to say I would definitely come back.

Stephanie and Juan were awesome!! Very attentive and great service! It was our anniversary and they did a nice surprise in the room. Very special!

Good night entertainment. Transportation from airport to hotel was a bit expensive.

Hotel is good , beach is suck because there have seaweed a lot. Jade restaurant is okay and not well food. My partner and I suppose to get king bed but there had double beds.

We loved our stay at the royalton as this was our second time at a royalton resort. The food was good and the beach was beautiful with soft sand.

We had a wonderful time and the staff was amazing. However, the property wasn’t clear regarding private transportation requirements. We had scheduled a private transportation to Downtown Punta Cana and even though we were told to speak with Guest services to get the transportation approved, the front gate said this was not approved and wouldn’t let the transport through. Ultimately, we weren’t able to get cleared instructions and put us, the guests, in the middle of this situation. Otherwise, everything was good.

The beach was covered in sand bags. It would be great if they filled in the beach. ***Although the bags may be for safety reasons) The resort app isn't very user friendly. I would definitely go back if the beach improves.

The Royalton Autograph exceeded our expectations. Beautiful, grounds. Amazing Service staff in every dept..Friendly. Helpful. We were not into shopping ,but that certainly was available .Enjoyed the opportunity to use facilities at the Royalton Splash [where our Grandchildren stayed with their parents ],& the Diamond Club where our youngest child stayed ,with his partner. .Great to be able to move throughout . [with option to walk or take a ride] We would definitely return & will highly recommend this Resort.

Nothing interesting to visit outside the Hotel.

Great property, awesome location. Food was great and staff was amazing. Guest services do a great job. Front desk and F&B are very attentive I have to say I would definitely come back.

The Royalton Punta Cana is an all-inclusive resort. I has the best beach in Punta Cana. The Diamond Club Beach Bar has the best drinks and snacks that will allow you to enjoy the beach all day and night. The resort has several venues for dining, the steakhouse, the hibachi style eating, Italian fare at Grazie, the Sports Bar, Jade, asian fusion, and finally the best Bonne Marche where you can eat buffet style for breakfast and lunch. All of the venues serve their best versions of their area food. They are all only approximations but doable. The steakhouse and buffet were of great value overall. The service everywhere was top grade. The facilities were also excellent. The drinks were non-stop of a very good quality. Membership in the Diamond Club was very worthwhile starting with your own major domo to help you with any and all concerns, i.e, reservations, schedule of events and such. Our major domo, Denis Silverio was so consistent on our behalf that at times he had already taken care of something before I reached out to him! Concerns - The staff, especially the cleaning crew need to be given communication gear, i.e., walkie-talkies to attend to any immediate concerns or situations. - The hotel chains' claim of providing clients with $600 worth of hotel services is at best a misleading statement, and in fact begins to feel almost fraudulent in hindsight. For example, a 50 minute Couples Massage is worth around $280. We received a $25 credit!

I highly recommend! Every member of the staff was kind and courteous. The food at all the restaurants was awesome. Each night, there was live entertainment that was excellent. It was a great family atmosphere and lots of love for the Dominican culture in the air. Great overall.

The beach is beautiful and we loved the actives and shows they offer. The downside for us was the lack of dining options, every restaurant had a long wait except for the buffet and we weren’t allowed to make reservations because we didn’t have a time share there. Our mini bar was never restocked, only 2 water bottles were provided the first day and we had to call several times to get water sent to our room. We also found it very hard to find a waiter to order drinks while in the pool, we had to send someone from our group to get drinks for everyone majority of the time.

Food was very average in the restaurants and they expect you to pay for steak or lobster in the steak house and seafood places. Not all inclusive 5 star by any means. Not many extra benefits when upgrading to diamond club, very disappointing. Have to buy a Corona Beer at the upgraded bar!! Too many up sells on everything. Royalton what happened here. Lots to say but won’t hear. Very disappointed and wouldn’t recommend

Place was dirty. Food poisoning to my best friend and my friends father. Need to change their food process

Had become ill due to food poisoning from the dinner buffet

Stayed for 4 nights and 5 days. Check in process was pretty simple and efficient. Had a little trouble with our desired choice of room but our Guest Relations Representative Juan De La Rosa was amazing from beginning to end. He always checked in on us and made sure our reservations were taken care of. The property has a lot of maintenance going on, so while that's great for future guests, it wasn't the best sight for our stay. However, once getting past the construction stage, the grounds are well kept and seem nice. Rooms have modern furniture for the most part but definitely need to be updated with fresh paint, lots of chipping and scratches all over, doesn't make or break the experience though. Pool was great and bartenders were extremely friendly. Ramon, Antonio, Westlein, Anthony were on top of their game. Service in the buffet was atrocious, could never find someone to fill water or soda or get an alcoholic beverage. Plates were constantly piling up with nobody bussing the tables. Service in the steakhouse and Italian were superb A+ on that. Also the best food on property hands down. Sports Bar was impossible to get served and property was consistently out of food such as lettuce for salads. The baristas in the cafe are amazing and super friendly. Thankfully there wasn't too many people roaming the pool and beach areas trying to sell you on things. Overall good price for the vacation, definitely areas to improve. Would recommend though.

Buena experiencia y recomendado. No le di las 5 estrellas porque reservar en los restaurantes es una odisea casi imposible, que crea malestar ya que no es la expectativa. Si logras conseguir reserva, son muy buenos y el Tepanyaki es el mejor. Si no lo logras,al menos tendrás buena experiencia en el buffett ya que el salón es muy bonito, limpio y la comida muy buena.

My only complaint is that the food wasn’t great I felt that most of the meat was cooked too dry, and that the quality of the meat was very low. The steak was very tough and certain items were very salty Like the fried fish and the risotto at the Italian restaurant. I just felt like the quality of the food could’ve been better and the flavors.

I will start by saying if you DO NOT like to eat at the different restaurants then choose this resort. The staff was great, the room was clean! The night club was open during our stay. What I did not like was the fact that we had to put our reservation in for the restaurants 48-24 hrs in advance (which they never had openings) . We ended up having to eat off the resort. Other than that the stay was great.

Since our arrival, my stay at the Royalton Punta Cana has been among of the best. The check-in process was quick and simple, and Jefrey was always helpful and attentive. The meal was excellent, and Jefrey was able to make reservations at nice restaurants while we were there. I had an amazing vacation; the cuisine was delicious, the rooms were clean, and the buffet Macré had fresh juices, steaks, fish, and seafood that was prepared to order on the grill. Th hotel's Expedia dedicated customer service team was excellent, and I heartily recommend it! Jefrey is a fantastic asset, always attentive to the customer's needs.

This resort was wonderful!! The food choices was very good. We really enjoyed Zen and Hunter Steakhouse. Thumbs up to Ari and Zuleida in the beach bar. Another thumbs up to Orlando at the pool and Argenis in the restaurants. These people are awesome. Two thumbs down to Pamela. She is very rude and should find her another job that doesn't involve being around other people. I give this resort 5 stars.