Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to noon for a fee, approximately USD 15.99 for adults and USD 12.99 for children.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 72 hours before arrival for arrangements.

What accessibility features does the hotel offer for guests with disabilities?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed directly with the property.

Where is the hotel located in relation to key attractions?

The hotel is situated in Mazatlán's Zona Dorada, just a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. Nearby attractions include Punta Camaron Beach (0.1 km), Sea Shell City Museum (0.2 km), and Witches Beach (4.4 mi).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor pool, which is heated and operational from 9:00 AM to 9:00 PM. There is also a seasonal outdoor infinity pool available.

What are the policies regarding children staying at the hotel?

Children 11 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. The hotel is family-friendly and offers amenities suitable for children.

Holiday Inn Resort Mazatlan

Average nightly price at Holiday Inn Resort Mazatlan by IHG by month, last 12 months (USD)
Month	Average price
January	$91
February	$121
March	$95
April	$105
May	$94
June	$93
July	$120
August	$113
September	$82
October	$87
November	$100
December	$104

What guests think

At Holiday Inn Resort Mazatlan by IHG, guests often praise the beachfront location and ocean views, clean and comfortable rooms, and friendly staff, but also report periodic construction noise, tight parking, and a pool area that can feel small.

Service gets mixed notes, with repeated mentions of slow or rude bar/pool staff, elevator hassles, and occasional housekeeping lapses. Dining feedback is varied: many enjoyed the breakfast and on-site venues, while others found limited options or inconsistent quality and bar service. Overall, expect a lively, well-located beachfront stay with great views and some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beachfront setting with an infinity-style pool and rooftop/bar options are highlights. Repeated concerns include ongoing construction, limited or tight parking (valet issues reported), elevator delays, and a pool area that feels small for the crowd.

Related guest reviews

10

BLANCA

Jan 5, 2025

·

Stayed 1 night

HOTEL AMAZING, JUST DON'T USE THE VALET SERVICE IT IS OUTSOURCED AND IT'S AWFUL, WE PARKED AS VISITORS LEFT AND CAME BACK AND THEY MADE A HUGE DEAL ABOUT US LOSING THE CARD, THEY GAVE US, WE WENT BACK AND FORTH WITH 3 DIFFERENT PEOPLE, NOBODY KNEW WHAT TO DO THEY WANTED TO CHARGE US 100 PESOS WHICH I SAID ALL OF THIS FOR THAT, I'LL PAY YOU 200 BUT GET IT SORTED OUT PLEASE AND THEY JUST KEPT ON GOING WITH THEIR DRAMA AND CONFUSION

8

Thelma

Sep 17, 2024

·

Stayed 2 nights

The elevator the hotel has its too slow and many times was better the used of stairs....other than that everything was good

8

Enrique Gabayet

Jun 23, 2025

·

Stayed 4 nights

Personal muy amable, pero le falta mantenimiento al lugar, Estacionamiento insuficiente, el gimnasio no funciona, y la comida no es buena.

8

Angela Jean

Oct 11, 2025

·

Stayed 6 nights

Room was clean and service was great. There was construction/remodeling going on which made it noisy at breakfast and the pool.

10

Eduardo Garcia

Feb 21, 2025

·

Stayed 1 night

En general, el hotel es excelente, el area de alberca queda a deber un poco, no tiene bar en la alberca.

6

Maria g

Jul 19, 2025

·

Stayed 3 nights

No parking is no space’s for the car

8

Juan Diego

Oct 20, 2025

·

Stayed 3 nights

La atención increíble, instalaciones actuales y limpió, buena vista al mar, la única área de oportunodad, no tiene rampa en acceso a la playa,

8

tahnee

Oct 28, 2025

·

Stayed 1 night

Construction taking place. I think it was the restaurant under construction. Lots of restaurants around the area. Only real issue is the Limited parking. I got lucky and was able to get a parking spot. Parking spots are for small cars. If you have a truck, good luck. View was stunning from our patio. Patio is for standing only. Chair does not fit on the patio. But the view is worth standing and watching the sunset.

4

Maria

Sep 16, 2025

·

Stayed 4 nights

Under construction! It’s a tall, concrete, rather soulless hotel in a long line of hotels just like it. The pool is outside the front lobby- no real seclusion. The beach is dirty but swimmable.if you have to stay here, try to get an ocean view. But the Zona Dorada is not for those who want a tranquil getaway.

8

Angel

Sep 2, 2024

·

Stayed 2 nights

Los dos día que estuve se activó la alarma contraincendios a las 6 am. La alberca es pequeña para la cantidad de huéspedes del hotel

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Cleanliness

Many guests describe the hotel and rooms as clean or spotless, but reviews also mention housekeeping inconsistencies, pool-area grime or mildew and occasional odors, plus isolated pest sightings.

Related guest reviews

10

Christina

Jul 28, 2025

·

Stayed 4 nights

Property very clean and staff very frienfly

6

Kelly

Jan 31, 2025

·

Stayed 5 nights

The ocean view from the room was the highlight. Otherwise my husband & I had concerns with the pigeon excrement in and around the pool area, so I was hesitant to use the pool. The staff seemed indifferent at times but the cleaning staff seemed attentive. The rooms look well used could use an upgrade.

8

Nancy

Feb 24, 2025

·

Stayed 3 nights

Mi estancia en la habitación estuvo bien los primeros 2 días, ya que en los días que estuve jamás cambiaron las sábanas y hubo unos días que no me ponían toallas y en el mueble no limpiaba no movía nada de lo que tenía ahí apesar de dejarle diario propina a la camarista

4

Esau

Oct 13, 2025

·

Stayed 4 nights

La habitación y elevador cucarachas el baño tirando agua y el bar la bebida q pedimos no era la indicada y tenían problemas anteriormente y así la estaban ofreciendo eso nos dijo el manager y mesera pero la chica de la limpieza agradable y personal también

10

Dennis

Jan 9, 2025

·

Stayed 5 nights

Clean and quiet hotel with a great view

8

Itzel

Jul 18, 2024

·

Stayed 1 night

El hotel se nota sucio, tanto en las habitaciones como en el lobby y la alberca. Los huéspedes roban en ese hotel, cuidado!

10

Gloria

Aug 27, 2025

·

Stayed 3 nights

My stay at the hotel over the weekend was excellent! The rooms were spotless and very comfortable, and the pool area was well-kept with an amazing view of the ocean. The buffet food was delicious, with plenty of variety to choose from. The staff were friendly, welcoming, and always ready to help. I also loved that convenient stores, bars, and restaurants were within walking distance, which made everything even easier. Overall, a wonderful experience, and I would definitely stay at this hotel again!

10

Jacob Antonio

Sep 25, 2025

·

Stayed 4 nights

Clean room

10

Maria Elena

Jul 10, 2024

·

Stayed 2 nights

Pool need a very good scrub down you can see all the mildew on tiles bedside that every thing else was great

4

José de Jesús

Jun 22, 2025

·

Stayed 2 nights

La atención de todo el personal muy bueno, particularmente la recepción. La limpieza deja mucho que desear, inclusive el sanitario no estaba limpio, tenía gotas que quiero pensar eran agua... La habitación cómoda. La alberca en mal estado, está deteriorada y el piso alrededor en muy mal estado.Ademas los huéspedes no colaboran ya que se meten directo de la playa así que está esa área muy sucia de arena... La playa es pública y al lado está el ingreso público, así que la verdad nones una experiencia agradable. La verdad las fotografías no corresponden al estado actual del hotel.

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Rooms

Rooms are comfortable with oceanfront views and balconies, and some feel modern or spacious. Common gripes include the lack of an in-room fridge, occasional Wi‑Fi hassles, bathroom fixture or lighting issues, and potential noise from music or events.

Related guest reviews

10

Alwyn

Feb 24, 2025

·

Stayed 7 nights

This Holiday Inn exceeded our expectations as compared to others. Room was spacious, exceptionally clean, bed was comfortable, housekeeping were excellent. Only suggestions are that it would be nice to have a small mini fridge to keep refreshments cold. Wifi worked well but we had to sign in every day & Apple phone was a bit difficult to sign in initially. * Buffet was only on weekends * Noise from bands is noticeable but didn’t bother us

8

Martin

Nov 2, 2025

·

Stayed 1 night

This is a n ew hotel with some construction still in progress (Nov 2025). The front door man is a very friendly and helpful fellow. The shower floor is slippery when wet and needs a grab handle. Parking is underground and still under construction. Excellent beach views.

8

Peter

Mar 12, 2025

·

Stayed 4 nights

view ….. but there should at least be a small refrigerator in the room

8

Jose

Sep 9, 2024

·

Stayed 2 nights

The bathroom door didn't close and the shower door didn't close either.

8

victor

Nov 13, 2025

·

Stayed 6 nights

Overall pleased with the hotel. Rooms were very nice and clean, and the view was spectacular. Great location. Overall great service. My only complaint is that they were stingy with water and coffee. There were nice water dispensers in the lobby, but they filled them only once in the morning and by noon they were empty, and only 2 small bottles brought to the room per day. No coffee available in the lobby. Maybe this is the way that hotels are in Mexico, if which is the case I would award 5 stars due to the coffee, but the water issue should be rectified. If these things would not bother someone I would suggest this hotel.

2

Hector

Dec 28, 2024

·

Stayed 3 nights

El hotel permitió un evento privado hasta las 1am con música a todo volumen sin importarles sus huéspedes. Cero recomendable

10

Mark

Apr 21, 2025

·

Stayed 8 nights

Modern hotel with its own little beach. Every room an ocean view on a small balcony. A fridge in room would be nice, but not a deal breaker. Coffeemaker included

10

Laura

Jul 9, 2025

·

Stayed 2 nights

Maxsylan is so beautiful and the sunsets are the best. So having an oceanview is a must.

8

tahnee

Oct 28, 2025

·

Stayed 1 night

Construction taking place. I think it was the restaurant under construction. Lots of restaurants around the area. Only real issue is the Limited parking. I got lucky and was able to get a parking spot. Parking spots are for small cars. If you have a truck, good luck. View was stunning from our patio. Patio is for standing only. Chair does not fit on the patio. But the view is worth standing and watching the sunset.

8

jon

Jan 11, 2025

·

Stayed 3 nights

Good stay with internet that went off regularly which was frustrating.

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Service

Staff are frequently praised as friendly and helpful, with standout servers noted. However, multiple reviews cite slow or rude service in the bar/pool area, check-in or reservation issues, and uneven follow-through on requests.

Related guest reviews

10

Sandra

Aug 18, 2025

·

Stayed 3 nights

They didn’t had our reservation

10

Jose

Jan 1, 2025

·

Stayed 1 night

Soraya was the best help. She had excellent customer service and made you feel welcomed!

8

JAMES

Nov 10, 2022

·

Only two elevators. You can wait a long time for an elevator if the hotel is busy. Large groups are extremely loud on the beach and go until the wee hours of the morning. Pool area food service is minimal at best. Rarely does any of the staff come to your area to ask if you need anything from the bar or to eat. I was honestly expecting better from this hotel.

10

Gloria

Aug 27, 2025

·

Stayed 3 nights

My stay at the hotel over the weekend was excellent! The rooms were spotless and very comfortable, and the pool area was well-kept with an amazing view of the ocean. The buffet food was delicious, with plenty of variety to choose from. The staff were friendly, welcoming, and always ready to help. I also loved that convenient stores, bars, and restaurants were within walking distance, which made everything even easier. Overall, a wonderful experience, and I would definitely stay at this hotel again!

2

Viviana Azulena

Sep 8, 2025

·

Stayed 4 nights

No me gustó que el del Bar es muy grosero, me robaron dos toallas las dejé dentro de la habitación y tuve que pagarlas , también el de seguridad de la alberca muy grosero para decir que no se pueden tener hieleras . Si deberían de decir ya que nadie ve el reglamento . Las piñas coladas la primera muy rica ya después no le ponen alcohol . y fue muy grosero, obviamente gente frac de ya está harta , pero si deberían de poner a gente que realmente disfrute de su trabajado. La señorita de seguridad bien, fue amable y me ayudó a subir mi hielera y fue muy atenta. Jamás regresaría a ese Hotel gracias.

8

victor

Nov 13, 2025

·

Stayed 6 nights

Overall pleased with the hotel. Rooms were very nice and clean, and the view was spectacular. Great location. Overall great service. My only complaint is that they were stingy with water and coffee. There were nice water dispensers in the lobby, but they filled them only once in the morning and by noon they were empty, and only 2 small bottles brought to the room per day. No coffee available in the lobby. Maybe this is the way that hotels are in Mexico, if which is the case I would award 5 stars due to the coffee, but the water issue should be rectified. If these things would not bother someone I would suggest this hotel.

2

dayanet

Mar 9, 2025

·

Stayed 4 nights

Let me start off by saying that Mazatlan is my favorite place to go on vacation. We visit a few times a year and always choose a different hotel for the experience. This hotel is in a great location, however, the customer service is not great. Upon arrival, the lady that helped us was bitter because I always prepay for my room and she wasn't able to upsell or have me add to our stay. As soon as she saw I prepaid, it was an unpleasant attitude towards us the entire time. We didn't even receive towels while we were there. The coffee wasn't refilled in our room and when we went downstairs to ask for a packet of salt we were denied. It was in a way where this lady made us feel like we were horrible people for asking for salt. I have never been treated so poorly. She was very condescending. I asked for towels and they never showed so we went and bought our own. We got stuck in the elevator because she never told us how to use our room key for the elevator and we weren't the only ones. Then on a different day the elevator broke down and she had an "oh well" kind of attitude. Luckily for us that we don't let things like that ruin our vacation. We still had a great time, but not at the hotel at all. Never again.

4

Ninivé

Sep 9, 2024

·

Stayed 3 nights

hay pésimo servicio; principalmente en restaurantes y bar; la comida es muy mala al ingresar no notifican como es el uso del estacionamiento para entradas y salidas

6

KARLA BELEM GUZMAN

Sep 29, 2024

·

Stayed 4 nights

Dos personales de seguridad nos hicieron pasar un mal rato, al no darse cuenta que nuestros jerseys de natación, era de natacion y pideron k nos lo quitaramos.... en un tono muy grosero... alndarse cuenta que estaban en un error, no se disculparon, y buscaron otro tema para pelearnos en publico... Pesimo servicio de esos dos, tambien eso era alentado por la de servicio de la alberca que siempre tuvo su cara de amargada!¡ Si no saben estar en el area de servicio al cliente, mejor no deberian tenerlos ahi.

10

LAURA

Jul 28, 2025

·

Stayed 3 nights

El personal de restaurante excelente; Gracias Jonathan y Juan

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AI-generated summary based on recent guest reviews

Location

Widely praised beachfront, walkable location near restaurants and nightlife. A few guests noted beach or area noise and, at times, a less clean or tranquil stretch of sand.

Related guest reviews

10

Ismael

Jul 8, 2025

·

Stayed 2 nights

In the heart of it all. Is both, a nice retreat and a place in the middle of all the action

10

Emerit

Jul 23, 2025

·

Stayed 1 night

Buena opción Centrica y segura

10

Terence

Aug 8, 2025

·

Stayed 5 nights

Excellent right on the beach

10

Mario

Nov 19, 2025

·

Stayed 3 nights

Great spot close to many restaurants and the beach

10

Irma

Apr 29, 2025

·

Stayed 5 nights

El hotel está ubicado entre la zona dorada y o las altas en Mazatlán tiene alberca está a pie de playa tiene estacionamiento y tiene vista al mar está muy bien ubicado y el precio es accesible lo recomiendo ampliamente

8

Edson

Jul 26, 2025

·

Stayed 4 nights

Clean, excellent location

10

Shannon

Mar 13, 2025

·

Stayed 1 night

Loved my time here! Super walkable to good restaurants and nice beach access!

10

STEVEN

Jan 16, 2025

·

Stayed 1 night

Secure parking and a balcony overlooking the beach. I only heard the sound of waves all night.

4

Maria

Sep 16, 2025

·

Stayed 4 nights

Under construction! It’s a tall, concrete, rather soulless hotel in a long line of hotels just like it. The pool is outside the front lobby- no real seclusion. The beach is dirty but swimmable.if you have to stay here, try to get an ocean view. But the Zona Dorada is not for those who want a tranquil getaway.

10

Alfredo

Sep 18, 2025

·

Stayed 4 nights

Buena ubicación, buena vista al mar, muy accesible a las tiendas, buenos alimentos. Continuar con la mejora continua,

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Dining

Breakfast and the buffet are often highlighted as tasty with good variety, and several enjoyed the on-site venues and drinks. Others reported inconsistent food quality, limited options or hours, and uneven bar service.

Related guest reviews

8

andrea

Mar 24, 2025

·

Stayed 2 nights

buen hotel pero ya no hay donde comer después de las 10pm

10

Gloria

Aug 27, 2025

·

Stayed 3 nights

My stay at the hotel over the weekend was excellent! The rooms were spotless and very comfortable, and the pool area was well-kept with an amazing view of the ocean. The buffet food was delicious, with plenty of variety to choose from. The staff were friendly, welcoming, and always ready to help. I also loved that convenient stores, bars, and restaurants were within walking distance, which made everything even easier. Overall, a wonderful experience, and I would definitely stay at this hotel again!

10

David

May 29, 2025

·

Stayed 4 nights

Good property with good breakfast buffet

10

Kaisa

Jan 29, 2025

·

Stayed 7 nights

We loved the hotel. The view was amazing. There’s a nice little coffee shop in the lobby. The food we had in the restaurant was good and the drinks at the rooftop bar made for a great place to watch the sunset.

10

Gerardo

Jul 9, 2025

·

Stayed 5 nights

I would love that they provide a few more restaurants for dining, and different plates.

10

IRANY

Apr 15, 2025

·

Stayed 7 nights

Buen servicio y muy rica la comida.

8

Regino

Jul 17, 2025

·

Stayed 4 nights

Todo muy limpio, el Buffete de desayuno muy rico.

8

Juana adelina

Sep 2, 2024

·

Stayed 2 nights

Tiene una hermosa vista desde el balcón, la alberca está súper padre el agua. Un plus el bar 15 fantástico.

8

Blanca Berenice

Jun 16, 2025

·

Stayed 3 nights

Todo excelente en cuestión de instalaciones y playa, lo único malo fue el servicio. Mala recepción sin explicar nada. La regla era que no podía haber hieleras en la alberca, pero la gente que estaba en el bar quitaba bolsas hasta en los camastros para obligarte a consumir en el bar y eran muy groseros.

8

César

Jul 14, 2025

·

Stayed 2 nights

El desayuno no nos gustó, bisteck duro el pan mosqueado, salí apestoso a fritanga del restaurant, falta más opciones de cerveza, solo hay del grupo modelo

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $106	16 $88	17 $88
18 $85	19 $74	20 $76	21 $88	22 $325	23 $90	24 $89
25 $74	26 $76	27 $78	28 $83	29 $78	30 $90	31 $90

Su	Mo	Tu	We	Th	Fr	Sa
1 $90	2 $83	3 $77	4 $90	5 $198	6	7
8 $76	9 $75	10 $79	11 $79	12 $79	13 $87	14 $159
15 $92	16 $66	17 $67	18 $68	19 $90	20 $161	21 $89
22 $70	23 $66	24 $66	25 $72	26 $68	27 $82	28 $82
29 $66	30 $66

Holiday Inn Resort Mazatlan by IHG

Prices for Holiday Inn Resort Mazatlan by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, Multiple Beds

Standard Room

Suite, 2 Queen Beds

Suite, 1 King Bed

Guest reviews of Holiday Inn Resort Mazatlan by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Resort Mazatlan by IHG

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