Krystal Grand Residences & Villas San Miguel de Allende
Property description
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and charcoal grills.
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Guest reviews
9.4
Superb
Based on 76 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Krystal Grand Residences & Villas San Miguel de Allende, guests praise spacious apartment-style units, cleanliness, and friendly staff, while recurring downsides include uneven service, limited restaurant hours, cold pools, road noise in some rooms, and intermittent hot water problems.
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10
Giovanni
Feb 16, 2026
·
Stayed 1 night
Beautiful hotel !! Just like the pictures
Beautiful hotel !! Just like the pictures
2
Fernanda
Jan 26, 2026
·
Stayed 4 nights
Before my trip I received several messages from this property asking for additional fees. I didn’t pay and after an intense exchange they finally honored the rate Expedia charged me. Upon arrival I was charged a $100 damage deposit, even though the staff verified there was absolutely no damages to the room when I decided to leave, I have not received my deposit back. The staff were consistently rude and unwilling to help during my stay. The resort amenities are nothing like what’s advertised. The “spa” and steam room had not been working for months. The gym was outdated and dirty. The “restaurant” was staffed with one person for breakfast to cook and serve and the opening hours posted were not observed - 8 am was really 8:45. The room had a foul sewer smell, I found it unbearable and cut my stay short. It’s surprising that Expedia would do business with this property. I need my deposit back and have received no response from them.
Before my trip I received several messages from this property asking for additional fees. I didn’t pay and after an intense exchange they finally honored the rate Expedia charged me. Upon arrival I was charged a $100 damage deposit, even though the staff verified there was absolutely no damages to the room when I decided to leave, I have not received my deposit back. The staff were consistently rude and unwilling to help during my stay. The resort amenities are nothing like what’s advertised. The “spa” and steam room had not been working for months. The gym was outdated and dirty. The “restaurant” was staffed with one person for breakfast to cook and serve and the opening hours posted were not observed - 8 am was really 8:45. The room had a foul sewer smell, I found it unbearable and cut my stay short. It’s surprising that Expedia would do business with this property. I need my deposit back and have received no response from them.
10
Patricia
Jan 21, 2026
·
Stayed 2 nights
Resort is great! We stayed in San Domingo condo. Staff was nice and friendly. We mentioned the bad reviews on theft issues. They did not denied it and assured they were addressed. Great place for families to stay. Pool is heated so we enjoyed it even with in cold weather.
Resort is great! We stayed in San Domingo condo. Staff was nice and friendly. We mentioned the bad reviews on theft issues. They did not denied it and assured they were addressed. Great place for families to stay. Pool is heated so we enjoyed it even with in cold weather.
10
Daniel Sepulveda
Jan 7, 2026
·
Stayed 3 nights
Nice
Nice
2
Pietro Luca
Jan 3, 2026
·
Stayed 4 nights
Overall the place was below standard and what was advertised. The two bathrooms smelt of sewage our entire stay. Amenties were scare in a unit for 4 people. Breakfast was terrible. They ran out of milk and could not be bothered to buy this. Pool was cold and the steam room was not operational. I will not be returning to this place again.
Overall the place was below standard and what was advertised. The two bathrooms smelt of sewage our entire stay. Amenties were scare in a unit for 4 people. Breakfast was terrible. They ran out of milk and could not be bothered to buy this. Pool was cold and the steam room was not operational. I will not be returning to this place again.
Carretera San Miguel - Celaya 41, Fracc. Villa de Los Frailes, San Miguel de Allende, Gto., San Miguel de Allende, Guanajuato, Mexico
Location
With a stay at Krystal Grand Residences & Villas San Miguel de Allende, you'll be centrally located in San Miguel de Allende, a 3-minute drive from Church of San Miguel Arcángel and 14 minutes from La Gruta Spa. This hotel is 0.1 mi (0.1 km) from Malanquin Golf Club and 1.6 mi (2.6 km) from Allende Institute.
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