Ambassador Playa I & Ii

food Excellent , staff great , facilities like the Spa & Massage Superb 12th Time staying here & will defnitly be back Paul Dublin Ireland

We have stayed many times at this hotel. The on site Explorers bar is a great place to enjoy a drink and the entertainment on offer is always great. Staff are fantastic and the dining options are generally good, especially the breakfast. We would gladly encourage people to book this hotel as it is always good value.

We like the proximity to downtown. It’s on the busiest bar/club street. The downside of this was the noise from the street. Hotel was clean. Staff was friendly. The food was a huge buffet. At the buffet, you would have to pay for beer and wine which is understandable, but we also had to pay for soft drinks which I think should’ve been included. The bathrooms are very small including the shower area. Our shower drain stayed clogged entire stay and water would pour into the bath floor. We stayed in March which they consider to be winter, therefore they had no air condition allowed to be turned on. Our room stayed hot and we had to keep the balcony doors open the entire stay, which in turn made it noisy from the street level. That was our biggest complaint. My wife dislikes that she had to pay for coffee in the room. I also disliked that the parking garage in the basement was $20e a day and was extremely tight to park a very tiny SUV in. Plus each time you would leave the parking garage, you had to pull up to the gate, walk through the door and push a button and ask them to open the gate. It was very inconvenient. There is on street parking but it’s regulated for certain times only. The pool was great, the pool area and general area was very clean. The staff was always friendly. The indoor bar was great as well. The bus stop is very close and convenient if you need to bus in. The walk to the ocean is very close and if you like to hike, you can hike directly to LaCruz

Check in was quick and easy excellent all staff at reception. Hotel very clean and modern with great facilities. Meals very nice once again nice staff great choice . Only faults i could find was wifi not the best . Gym could fo with a update . Spa very nice and worth a visit . One member of spa staff was rude but rest fine

Great hotel very modern and fresh , choice of food was always good. Only negative is you have to pay 18€ to use the indoor pool for upto 2 hours

Stayed a couple of times now. Modern, clean, right on the strip. Staff were all superb and friendly. Food was brilliant too! Will definitely be back again! Book the spa early into your trip!

Nice stay first time in this hotel . Room clean tidy comfy bed. Nice powerful shower . Good Tv selection nice balcony pool view . Food ok always found something to put you on for day. Only gripe would have the spa access to use the falictys 18 euros each for 2 hours stayed in better hotels where this has been free . But that’s the only downside to the hotel .

Pool area overcrowded

We were very impressed with the hotel but we had a problem with the lifts as we dont think you have enough for the size of the hotel as the waiting could be quiet long also the wifi wasnt very good i put this down to the ammount of people using it but this hasnt put me off as the hotel really lived up to expectations

Lovely hotel. Staff polite but not over friendly. Food plentiful, always a choice, although the restaurant tables were far too close to each other, sunbeds the same. Pool area needs better ‘security’ . Sunbed scram in the morning. Great entertainment.Location and cleanliness excellent. No difference in playa 1 and 2 . Pool view preferred for people and entertainment watching! Rooms very soundproofed of outside noise . Wouldn’t let the negatives stop us booking again, now I’m aware !

Meticulously maintained inside and is a real credit to the management and staff. Ideal location in the middle of the entertainment area and one of the best venues just across the road. Good food, good prices for most drinks. Tastfully illuminated and decorated throughout. Check-in was very quick and easy. I would recommend a poolside room if possible, not much to look at on the other side! The aircon was very quiet throughout the night where others I've experienced can be quite noisy. There is nothing really negative to say other than my wife didnt really like her pillow. Highly recommended you wont be disappointed.

Majority of staff were stern and unfriendly.Clesning was not up to standard, dust under beds, floors never washed all week ,and one day room not cleaned had to chase after cleaners Xmas meal was a disaster. Split into 2 sitting which meant approx 300 people were queuing to gain entrance , resulted in large and lengthy queues waiting for vegetables and turkey . It must have taken 30 minutes for everyone to gain access, instead of being relaxing it was Avery bad experience .would not recommend this hotel over the festive period

Excellent staff friendly and helpful lovely clean hotel. Food was good but could be a little bland at times. Would definitely stay there again thou

The hotel is in a central location but it is loud inside and out all night. You can’t leave doors open for fresh air. The air conditioning was not on so rooms stuffy and unpleasant. It’s not a 4* hotel - extra charges for everything including coffee tray replenishment, pool towels etc. The toiletries in the bathroom never replaced. Floors not cleaned at all during a weeks stay. Balcony never brushed or mopped after rain made it dirty. The hotel accepted massive groups of teenagers, football team, they were loud and completely decimated the buffet that was so so slow to be replenished. The food was ok but always luke warm and lacked any variety. Overall a very average hotel where you’ll struggle to sleep.

I had a fantastic stay at this hotel! The cleanliness was impeccable, making for a very comfortable experience. The rooms were spacious, with cozy beds that ensured a great night’s sleep. One of the highlights was the food—absolutely excellent, with a variety of delicious options. The staff were incredibly friendly and attentive, always ready to help with a smile. From check-in to check-out, everything was smooth and well-organized. Overall, a wonderful experience, and I would definitely stay here again!

Zimmer wurden nicht ordentlich gereinigt, es war immer Dreck auf dem Fußboden. Essen war Qualitativ in Ordnung leider völlig ungewürzt. Durch die angrenzenden Bars war es immer sehr laut. Der Pool konnte leider nicht genutzt werden, da er im Winter nicht beheizt wird.

Lovely Hotel all-round spotlessly clean everywhere, Rooms,Restaurant,Bar,pool area great ,an exellent choice of hot and cold food every day , Staff work very hard to keep it this way .Location superb right in the heart of all entertainment venues

Lovely hotel. Receptionist was i formative, helpful friendly. The room was lovely clean with regular cleaning. All round great 3 day stay.

Lovely stay, very friendly staff, food hot and lots of choice, hotel is spotless and drink prices good.

First class hotel. Clean rooms Friendly staff. Food very good. Great location.

Fantastic hotel would definitely recommend great staff. Just one little thing the pillows are not great.

Fantastic Hotel fantastic staff. Fantastic food would highly recommend but would replace the pillows. They are a bit light. Will definitely stay again.

Good room on a high flow, which we requested. Lovely shower, very clean. Excellent food and good choice in restaurant. Excellent entertainment with a choice of venues.

Perfect location right on the strip. Despite this the rooms were quiet . Best hotel ive stayed in Benidorm and ive stayed in a few. Excellent staff . I can't fault the hotel . If you want to be in the lively area then stay here. Buffet food to a high standard . Select pool view

I had a fantastic stay at this hotel! The cleanliness was impeccable, making for a very comfortable experience. The rooms were spacious, with cozy beds that ensured a great night’s sleep. One of the highlights was the food—absolutely excellent, with a variety of delicious options. The staff were incredibly friendly and attentive, always ready to help with a smile. From check-in to check-out, everything was smooth and well-organized. Overall, a wonderful experience, and I would definitely stay here again!

We like the proximity to downtown. It’s on the busiest bar/club street. The downside of this was the noise from the street. Hotel was clean. Staff was friendly. The food was a huge buffet. At the buffet, you would have to pay for beer and wine which is understandable, but we also had to pay for soft drinks which I think should’ve been included. The bathrooms are very small including the shower area. Our shower drain stayed clogged entire stay and water would pour into the bath floor. We stayed in March which they consider to be winter, therefore they had no air condition allowed to be turned on. Our room stayed hot and we had to keep the balcony doors open the entire stay, which in turn made it noisy from the street level. That was our biggest complaint. My wife dislikes that she had to pay for coffee in the room. I also disliked that the parking garage in the basement was $20e a day and was extremely tight to park a very tiny SUV in. Plus each time you would leave the parking garage, you had to pull up to the gate, walk through the door and push a button and ask them to open the gate. It was very inconvenient. There is on street parking but it’s regulated for certain times only. The pool was great, the pool area and general area was very clean. The staff was always friendly. The indoor bar was great as well. The bus stop is very close and convenient if you need to bus in. The walk to the ocean is very close and if you like to hike, you can hike directly to LaCruz

The room was like a sauna,, it was over 29 at night , reception told us to open the balcony door , as the aircon is tuened off in November but our room was right over the road and the noise made it impossible to sleep...

Hotel was nice. Food was good. The spa is great. My only issue was the sound from the hallway is not masked at all in the room it sounds like people from the hall are in your room with you. Soundproofed really well from outside

Beautiful hotel interior very nice,rooms are spacious plenty of storage space, large tv with plenty of channels, bathroom very spacious huge shower. Food is excellent so much choice

Lovely hotel. Staff polite but not over friendly. Food plentiful, always a choice, although the restaurant tables were far too close to each other, sunbeds the same. Pool area needs better ‘security’ . Sunbed scram in the morning. Great entertainment.Location and cleanliness excellent. No difference in playa 1 and 2 . Pool view preferred for people and entertainment watching! Rooms very soundproofed of outside noise . Wouldn’t let the negatives stop us booking again, now I’m aware !

Majority of staff were stern and unfriendly.Clesning was not up to standard, dust under beds, floors never washed all week ,and one day room not cleaned had to chase after cleaners Xmas meal was a disaster. Split into 2 sitting which meant approx 300 people were queuing to gain entrance , resulted in large and lengthy queues waiting for vegetables and turkey . It must have taken 30 minutes for everyone to gain access, instead of being relaxing it was Avery bad experience .would not recommend this hotel over the festive period

We have stayed many times at this hotel. The on site Explorers bar is a great place to enjoy a drink and the entertainment on offer is always great. Staff are fantastic and the dining options are generally good, especially the breakfast. We would gladly encourage people to book this hotel as it is always good value.

I had a fantastic stay at this hotel! The cleanliness was impeccable, making for a very comfortable experience. The rooms were spacious, with cozy beds that ensured a great night’s sleep. One of the highlights was the food—absolutely excellent, with a variety of delicious options. The staff were incredibly friendly and attentive, always ready to help with a smile. From check-in to check-out, everything was smooth and well-organized. Overall, a wonderful experience, and I would definitely stay here again!

Check in was quick and easy excellent all staff at reception. Hotel very clean and modern with great facilities. Meals very nice once again nice staff great choice . Only faults i could find was wifi not the best . Gym could fo with a update . Spa very nice and worth a visit . One member of spa staff was rude but rest fine

Love stay. Food was good very clean hotel only think which was a disappointed some staff not all staff were quiet rude with no customer service training at all ,, one lady front of desk,, no hello no smile , no can I help you ,, yet a gentleman on front desk was lovely

Great location, good food, very clean, beds comfy. Staff on reception a bit dismissive,but overall a lovely hotel.

Lovely hotel. Receptionist was i formative, helpful friendly. The room was lovely clean with regular cleaning. All round great 3 day stay.

Staff in all departments were very helpful & friendly, food was amazing,it was great having 2 bars to choose from entertainment every night very central location will definitely be back.Thanks for a wonderful break

Lovely stay, very friendly staff, food hot and lots of choice, hotel is spotless and drink prices good.

This hotel is at the heart of the new town and os one of the best. The staff are just so friendly and helpful. Paco and Jesus have served in the concert bar inside and out for years, say hello. Son amigos.

Meticulously maintained inside and is a real credit to the management and staff. Ideal location in the middle of the entertainment area and one of the best venues just across the road. Good food, good prices for most drinks. Tastfully illuminated and decorated throughout. Check-in was very quick and easy. I would recommend a poolside room if possible, not much to look at on the other side! The aircon was very quiet throughout the night where others I've experienced can be quite noisy. There is nothing really negative to say other than my wife didnt really like her pillow. Highly recommended you wont be disappointed.

Can't fault the hotel, accomodation and food were excellent, staff very friendly. Our second visit and will not hesitate to book again in the future. Centrally situated for bars, restaurants and beach.

Great location. Hotel clean and well presented. Would happily go back again

Perfect location right on the strip. Despite this the rooms were quiet . Best hotel ive stayed in Benidorm and ive stayed in a few. Excellent staff . I can't fault the hotel . If you want to be in the lively area then stay here. Buffet food to a high standard . Select pool view

We like the proximity to downtown. It’s on the busiest bar/club street. The downside of this was the noise from the street. Hotel was clean. Staff was friendly. The food was a huge buffet. At the buffet, you would have to pay for beer and wine which is understandable, but we also had to pay for soft drinks which I think should’ve been included. The bathrooms are very small including the shower area. Our shower drain stayed clogged entire stay and water would pour into the bath floor. We stayed in March which they consider to be winter, therefore they had no air condition allowed to be turned on. Our room stayed hot and we had to keep the balcony doors open the entire stay, which in turn made it noisy from the street level. That was our biggest complaint. My wife dislikes that she had to pay for coffee in the room. I also disliked that the parking garage in the basement was $20e a day and was extremely tight to park a very tiny SUV in. Plus each time you would leave the parking garage, you had to pull up to the gate, walk through the door and push a button and ask them to open the gate. It was very inconvenient. There is on street parking but it’s regulated for certain times only. The pool was great, the pool area and general area was very clean. The staff was always friendly. The indoor bar was great as well. The bus stop is very close and convenient if you need to bus in. The walk to the ocean is very close and if you like to hike, you can hike directly to LaCruz

Hotel moderni, hezký, přímo na nejrušnější ulici, v noci hluk z hospod, blízko na pláž, do vody vstup přes kamenné plato, voda nádherně čistá, pláž písek. Jídlo dobré. Parkování placené.

Fabulous hotel and excellent location

Never been disappointed with the Ambassador great hotel and great staff very close to everything you need in Benidorm

Great hotel on the strip. Hotel modern and spotless. Only issue is the noise from bars close by which goes on most of the night which we could hear even when we were on the ninth floor

Very clean & friendly hotel. Location perfect for us in the middle of everything & very near to the beach - friendly staff & discounted bars next door

Excellent staff friendly and helpful lovely clean hotel. Food was good but could be a little bland at times. Would definitely stay there again thou

Lovely hotel food really good quality and something for everyone.

Perfect location right on the strip. Despite this the rooms were quiet . Best hotel ive stayed in Benidorm and ive stayed in a few. Excellent staff . I can't fault the hotel . If you want to be in the lively area then stay here. Buffet food to a high standard . Select pool view

I had a fantastic stay at this hotel! The cleanliness was impeccable, making for a very comfortable experience. The rooms were spacious, with cozy beds that ensured a great night’s sleep. One of the highlights was the food—absolutely excellent, with a variety of delicious options. The staff were incredibly friendly and attentive, always ready to help with a smile. From check-in to check-out, everything was smooth and well-organized. Overall, a wonderful experience, and I would definitely stay here again!

We’ve found the Ambassador to have the best food options out of all the hotels we’ve stayed at in Benidorm. Plenty of choice especially at breakfast.

Zimmer wurden nicht ordentlich gereinigt, es war immer Dreck auf dem Fußboden. Essen war Qualitativ in Ordnung leider völlig ungewürzt. Durch die angrenzenden Bars war es immer sehr laut. Der Pool konnte leider nicht genutzt werden, da er im Winter nicht beheizt wird.

Overall - Amazing... the only thing that let it down was the food at dinner... Breakfast was fantastic (those hash browns were the best I've had). Staff was excellent - especially the English Lady on reception and Magda the cleaner.

Had a lovely stay as a group of friends,staff were lovely and very helpful. Food was amazing

The hotel itself is very nice . Very modern looking and the amenities are brilliant. Beds are somewhat comfy but rhe pillows are awful. Foodwise. Quite a large variety. However....no oranges at breakfast and for tea every single dish was british apart from the occasional 3 meals that are "special', of which, ironically, none were spanish. They served indian one day, chinese and mexican on two others. Extremely disappointed in the food. There was not a single spanish dish on any of the nights and that was our biggest peeve. We were in spain . Its part of the experience to eat the cuisine. Yet none was on offer. If i wanted to eat british food, i would have stayed home. The food wasnt the best quality either. But there was plenty to choose from. On arrival we also had problems. They gave us our key card, we proceeded up to the room to be greeted by a woman in a towel. Hotel staff had no idea how the room was already occupied as they said that itd been allocated to us and there was noone elses info in their system for that room

Not one meal was warm.quality of food very good.but if it was hot it would have been palatable.