The Grand Motel Inn and Suite Louisville

Not on back

It was ok

Parking wasn’t that great

Very unprofessional. My boyfriend got there late and it was nobody to check him in. He had to sleep in a car when he had already booked and paid for a room!

The floor needed to be mopped. My barefeet ended up filthy. Everything elae was fine. If I understand correctly, the hotel is under new ownership. The sign in the parking lot has the name of the old hotel and no indication of the new hotel's name. Also the parking lot is dirt and gravel mostly. A little outdoor spiffing up would make a difference. I was there Christmas night. The manager was not at the inn when I arrived, but I knew that would happen. Also, as she had told me to do, i called, and she arrived within 5 minutes. Also, there was confusion between Hotels.com and the hotel. I booked with Hotels.com and later received calls from the manager telling me the room with Hotels.com was not available. We got things straightened out, the manager and I, but that could have been a bad situation. I was in a small town with possibly no other rooms at an inn available on Christas. I might have had to stay at a stable. LOL! The manager/owner was lovely and I am sure will get kinks worked out. Happy New Year!