Holiday Inn Express & Suites Muskegon - Grand Haven by IHG

Breakfast items were not well stocked, and not very high quality. Has been better in previous visits.

Make certain your staff is trained to lookup rewards and apply towards the bill or have them offer to get a knowledgeable staff member to assist. Repair the cracked/damaged bathroom tile and tub. The sink faucet was in poor repair Beds were comfortable.

No hot tub, but kids liked the pool. The lobby was big and great for our families to hang out (sports trip)- easy to get to and close to target and restaurants. Would definitely go back!

Hotel was clean and staff friendly. The first issue was the heat did not work and my mom froze. I was going to report it but when we left the room the next morning, it came on as we were heading out. We fugured it was now working. Next night checked made sure it was on heat, got in the bed and woke up cold again. Wnd issue was checking out. I prepaid theough hotels.com and when I turned in my keys the ckerk said yiur card did not go through. I showed where I paid in advance and told her that the card I used for incidentals was valid and had available credit. I had no incidental charges. She had to call the manager and held me up 15 minutes for I don't know what. Bad experience

My recent stay at this hotel was very disappointing. The front desk staff were rude and unprofessional from the moment we arrived. They interacted inappropriately with children in our group without speaking to the parents, which made us uncomfortable. There were no warnings or attempts to resolve issues before the staff called the police on a family and demanded they leave the property. This response was extreme and unnecessary. Hotels should feel like a safe place for families to relax and allow their kids to spend time together without feeling like they are being watched, followed or accused of doing something wrong. Our children were simply going between family members’ rooms during the early afternoon, well before any quiet hours. We were polite and attempted to engage in conversation to understand any concerns, but we were dismissed, talked over and threatened instead of treated with basic courtesy. The entire experience was unsettling and not at all what families should expect when traveling together. I do not recommend this hotel for families, especially those traveling with youth sports teams. There are better options in the area that understand how to support group and family stays.