Name: Candlewood Suites - Asheville Downtown by IHG
Address: 49 Tunnel Road, Asheville, North Carolina, United States of America, Asheville, North Carolina, US
Price range: $70–$285 per night
Rating: 8.73

What guests think

At Candlewood Suites - Asheville Downtown by IHG, guests highlight spacious, clean suites with in-room kitchens and convenient access to downtown by car, alongside useful amenities like an indoor pool, hot tub, free laundry, a gym, and a rooftop deck.

Many praise the friendly staff and value, though feedback on service is mixed, with occasional rudeness, slow problem resolution, and confusion around fees. Noise from adjacent rooms and hallways is a recurring complaint, while some report infrequent housekeeping and occasional issues like odors or pests. The location is convenient to restaurants and a grocery store and is a short drive to downtown, but several note it is not truly downtown and the immediate area can feel less appealing. Overall, it suits travelers seeking apartment-style space and value rather than a full-service, downtown hotel experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub, a gym, free self-service laundry, and a rooftop deck are frequently praised. The rooftop bar or seating is sometimes closed or sparsely equipped, and outdoor grills are available.

Related guest reviews

10

Candace

Oct 20, 2025

·

Stayed 2 nights

Entry and rooms were extremely comfortable. They offer free laundry and have a gym and pool on-site. When I return to Asheville I will definitely be staying here again.

10

Miranda

Sep 16, 2024

·

Stayed 1 night

I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.

4

Donna

Sep 1, 2024

·

Stayed 2 nights

Bug in shower. Rooftop bar was a joke. No furniture. No lights.

10

Aidan

Jun 12, 2025

·

Stayed 1 night

I was visiting Asheville for the Snot Otters game last Friday and wanted somewheres close to downtown, without breaking the bank. Candlewood Suites accomplished that goal perfectly! My bed was comfy and my suite was cozy, but big. I loved the rooftop bar – though it was closed when I went up, I was able to bring my own beverage and FaceTime my family. The pool, hot tub and coffee were the perfect cap next morning. I love how the TV had an HDMI hookup for my game console! I stayed here once before when the hotel first opened in 2021, this time was even better. Ingles next door is clutch. If I ever come on a solo trip to Asheville, I’ll definitely give your hotel a look!

8

Michael

Nov 13, 2025

·

Stayed 1 night

The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like

10

Nicole

Jul 18, 2023

·

Stayed 1 night

This hotel really impressed us! The room had a full kitchen (in a tiny space!) including full fridge, tile floor (nice for coming and going from the pool), quality toiletries in the shower, great cable selection, comfy beds, and lots of little touches like easy access outlets and a lounge chair with a tv tray. The hotel itself is dog friendly with a small run on the side, outdoor grill and chill space, rooftop hangout, well stocked gym, and a lobby commissary. The pool and hot tub were clean and well-maintained. It is super close to Asheville downtown with several restaurant options in walking distance as well as a grocery store and gas station. All that, and the price was great. I will highly recommend this hotel to any friends coming to town.

10

Ellen Page

May 26, 2024

·

Stayed 5 nights

This is a great hotel. The rooms are big WITH kitchen, and the indoor pool, jacuzzi and roof gardens with big shaded chairs were all wonderful perks. The daytime front desk service was first rate.

10

matthew

Jan 3, 2023

·

Stayed 19,359 nights

Quiet hotel that’s just a quick drive to the city. Great indoor pool, hot tub, electric car charger, outdoor grill and best of all…was the rooftop deck that spans the whole roof of the building. Will definitely stay here again.

10

Angela

Sep 17, 2024

·

Stayed 2 nights

Fantastic stay at this hotel. Great welcome and friendly staff. Spotlessly clean everywhere and brilliant facilities, laundry, kitchen items, even board games and a lovely rooftop bar...a real home from home! Love this hotel/apartment concept and would highly recommend ....great job!

10

Joette

Oct 1, 2023

·

Stayed 1 night

Hotel was very nice. Cleaning staff does an excellent job. The washer and dryers were so convenient and free!!

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Cleanliness

Many guests describe rooms and common areas as very clean. However, housekeeping is infrequent (often weekly) and several reviews cite odors, pests, or serious lapses in room condition.

Related guest reviews

8

McKenna

Aug 2, 2025

·

Stayed 1 night

Great for a stop in town, there was a slight odor in our room, but we got used to it. Nice renovated rooms with full kitchen.

4

Brittiney

Nov 16, 2025

·

Stayed 2 nights

Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.

6

Robert

Feb 18, 2025

·

Stayed 4 nights

Very accessible to area. Never cleaned room (4days),power failure not their fault but. Emergency lights in stairwell were not working. Staff seemed unconcerned and apathetic when I discussed power issue. Power went out at 2am and I left at 7am power hadn’t been restored.

10

Jorge

Jun 15, 2025

·

Stayed 1 night

Clean and nice property

10

Frank

May 30, 2024

·

Stayed 1 night

We only stayed one night due to flying out of Asheville but the hotel and location were great. I would not hesitate to stay here again. The receptionist was friendly and informative. The hotel was well kept clean and the bed was comfortable. Our room had a dishwasher, coffee maker, toaster, plates, refrigerator bowls, and utensils. We were very pleased. There was a grocery store next door and several restaurants nearby.

2

John

Nov 22, 2023

·

Stayed 1 night

This place is a dump in a terrible neighborhood and is poorly maintained and extremely noisy. Our room smelled like animal pee. Holes on bedding. Torn up carpeting. Cops lights blinking in the windows through the night.

6

Ashley

Nov 25, 2023

·

Stayed 3 nights

The property needs to update their wording on the pet policy. They use the words per occurrence to mean per day. They are other hotels with cheaper pet fees and wider parking spaces. The water pressure is terrible and the bathroom door did not shut all the way or lock. Pest control is needed as my husband killed several Asian Lady Beetles.

10

Eric

Feb 26, 2024

·

Stayed 2 nights

Extremely CLEAN Hotel ! Always our FIRST consideration.

10

Rebecca

Aug 23, 2024

·

Stayed 2 nights

Very clean and modern. Beds are super comfortable. Rooms are spacious. We would stay here again.

10

David

Jul 28, 2024

·

Stayed 4 nights

Big room, soft, warm bed and a good shower and bath combo. Did not like the fact that they clean the room only once per WEEK. Shoul dbe at least every 3rd day or more.

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Rooms

Suites are spacious and comfortable with in-room kitchens, and many appreciate the beds. Recurring downsides include noise from neighboring rooms, some rooms feeling dark, and occasional disappointment with advertised mountain views.

Related guest reviews

10

Jane

May 13, 2023

·

Stayed 4 nights

Great choice for the cost! They claim the rooms are soundproof but that is not the case. Overall, very good hotel especially with the mini kitchen.

8

Cory

Sep 20, 2024

·

Stayed 1 night

It worked well for my family: 2 littles under 3. It allowed for a room that was closed by a door to allow the baby to sleep in pack n play without toddler waking him. However bed and pillows left a lot to desire limiting my wife's sleep.

10

Douglas

Aug 15, 2024

·

Stayed 1 night

Big, clean, awesome room with big fridge, stove top, microwave AND dishwasher. Super comfy beds. Great home base to explore Asheville.

8

Michael

Nov 13, 2025

·

Stayed 1 night

The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like

6

Meryl

Oct 17, 2025

·

Stayed 1 night

It was quite loud, it felt like the walls were thin and could hear tvs, footsteps, people talking. Also, the spigot, and shower unit looked like they could fall out of the wall any minute. There were cracks in the Timor and light poked like cheap tile work. I made front desk aware upon checkout.

8

Stephen

Aug 14, 2024

·

Stayed 4 nights

Clean hotel. Location is not super. I reserved a mountain view suite. The room itself was fine, but the view was of the blood bank, so that was kind of disappointing. We also arrived about 11 hours early and I was hoping we could just check in to our room and pay an extra fee, but we couldn't, so it was a bit of a hassle. We had to reserve another room for 7 hours, so that seemed kind of silly. Staff was pleasant. I would consider staying here again if I ever find myself in Asheville again.

6

Hugh

Nov 18, 2025

·

Stayed 1 night

Wife and I woken up several times by other guests on the same floor and above.

10

Leilani

Oct 9, 2025

·

Stayed 2 nights

Clean room, spacious, location is great, pet is allowed, equipped with kitchen, will stay again here.

10

Tara

Jun 9, 2024

·

Stayed 2 nights

Comfy beds. Quiet rooms. Spacious. Great area.

10

DANIELLE

Jun 5, 2024

·

Stayed 1 night

I only gave a 4 for comfort because the people staying above us sounded like they had a stampede of buffalo running across, up and down the room for hours! At ten o’clock at night! We called the front desk and they said they would put a call in. I’m assuming they did because it seemed to subside shortly after our call. The better thing to do would have been to request a room change because guess what!!?? It started all over again first thing in the morning!

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Service

Staff are often friendly and accommodating, but consistency is mixed. Multiple reviews mention rude or unhelpful interactions, poor issue resolution, and confusion over fees or room assignments.

Related guest reviews

10

Kellie

May 12, 2025

·

Stayed 2 nights

Everyone who worked at the front desk was so nice & accommodating!

10

Brianna

May 9, 2024

·

Stayed 1 night

Thank you to all the staff at Candlewood for being helpful and accommodating me for my stay in asheville. Everyone was friendly, checkin was incredibly simple, and i had no issues at all, they even waived a fee for me that i was willing to pay. Thank you again to Alex and all of the staff, i will come again

4

Diana

Jun 7, 2025

·

Stayed 1 night

We booked a reservation for a specific room. Upon arrival, staff informed us they did not have that room and would be placing us in a different room. In our opinion, a downgrade. Check in took approximately 15-20 minutes; we were not waiting in line, the more experienced staff just seemed not to care to help the newer staff. With the downgrade, hotel staff did not offer compensation despite us asking. My spouse asked for a later check out, which they extended by one hour. The room itself was fine. No complaints. Truthfully though you could go to a comfort inn or any other hotel for a lot less headache, better customer service, and get the same room. My husband and I don’t get an opportunity to get away alone very often. This was the first weekend we’ve taken in about two years. We just were really disappointed. We definitely would not recommend this hotel to anyone looking for an experience, however, if you’re looking for somewhere to lay your head down at night, this would satisfy.

2

Vann

Oct 18, 2023

·

Stayed 1 night

The staff person on duty when we checked in, was confused about the ADA laws concerning service animals. She first wanted to charge me for our service dog and then threaten to kick me out. I am a lawyer, and I think that stopped her from charging me. Please have your staff well-versed in the state and national laws concerning service animals.

10

Keith

Jul 17, 2023

·

Stayed 2 nights

Staff was very friendly, conveniently located and more reasonable than downtown hotels.

4

Brittiney

Nov 16, 2025

·

Stayed 2 nights

Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.

10

alicia

Aug 26, 2024

·

Stayed 2 nights

Clean. Quiet. Staff was super friendly and exceptional! Will stay here again!

2

Viorica

Sep 4, 2024

·

Stayed 2 nights

I just discovered extra charges on my credit card, after paying in advance . Also their pet fee is 30$ per night although the website says 30$ for the whole stay. The surrounding area is extremely dirty. Stuff was rude and unprofessional.

10

Kim

Apr 10, 2025

·

Stayed 5 nights

Front desk staff were always friendly during our 5 night stay. Hotel room was clean and spacious.

2

Jeff

Nov 6, 2023

·

Stayed 3 nights

Front desk staff was extremely rude. So rude I almost immediately turned around and walked out. It wasn’t until I smelled our room that it was a big nope and we booked another hotel in the area.

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Location

Convenient to downtown by a short drive or inexpensive rideshare, with restaurants and a grocery store nearby. Several guests note it is not truly downtown and that the immediate area can feel less appealing.

Related guest reviews

10

Mark

Jun 18, 2025

·

Stayed 1 night

Easy access to the downtown area of Asheville.

10

Thomas

May 30, 2025

·

Stayed 2 nights

Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.

10

Jeffrey

Nov 5, 2023

·

Stayed 1 night

Nice hotel, clean and friendly. Not really in the downtown area, as stated but quiet and nice.

10

Joanne

Mar 29, 2025

·

This is a brand new hotel. It is in pristine condition. We were very pleased. The location isn’t great but, the price was perfect. We were only there for one night. It really isn’t in downtown but you could easily walk to downtown Asheville. It was a five minute drive. The studio worked out for us. Beds were comfortable and the room felt spacious. There’s a full size refrigerator, coffee pot, toaster, microwave, and stovetop. There are bbq grills near the pool area- and a nice grocery store next door. Definitely a good place to stay.

8

Kevin

May 11, 2023

·

Stayed 2 nights

Our stay was fine and met our needs. We were close to an outside entrance and the door slammed loudly when used. We noticed a number of vagrants in the general area. Not sure what can be done to address that.

8

Janis

Jan 2, 2024

·

Stayed 3 nights

This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!

8

Tamara

Jul 6, 2023

·

Stayed 3 nights

The first thing that we noticed when we pulled into the parking lot was the strange people walking around the hotel which was concerning. We made sure to park our car were we could see it from our room window. Check in was easy and the staff nice. The room was comfortable and there was a laundry room which came in handy. We stayed for 3 nights and it was a convenient location to downtown Asheville, Biltmore Estates and other attractions.

10

Kalyan

Dec 29, 2023

·

Stayed 4 nights

It is pretty close to downtown but away from its busy traffic. All attractions reachable within minutes.

10

Andrew D

Sep 25, 2024

·

Stayed 6 nights

The area is unclean and the landscaping in not properly maintained.

10

Kevin

Jul 8, 2023

·

Stayed 1 night

The hotel is very nice and clean. Front desk staff was friendly through entire stay. They have a roof top hangout deck which was fun too. The room got hot at night even with a fan and AC going but I’m generally a hot sleeper. The location was perfect for us because you’re a cheap Uber ride from downtown and have a quiet, peaceful place to come back to when you’re done.

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Dining

There is no breakfast service, though lobby coffee is available. The rooftop bar/space is inconsistent, and most guests rely on nearby dining or the in-room kitchen.

Related guest reviews

10

Miranda

Sep 16, 2024

·

Stayed 1 night

I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.

10

Thomas

May 30, 2025

·

Stayed 2 nights

Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.

10

Kathy

Sep 21, 2023

·

Stayed 1 night

We were only in our room briefly, however, I liked that we had a full refrigerator, a stove top and a dishwasher. The staff was very nice and the store in the hotel was convenient. It was a great stay and I would recommend this hotel to people who are staying in Asheville. The price was right and the amenities were what we needed.

8

Leea

Jul 18, 2024

·

Stayed 1 night

This was a very late night stop only to leave early in the morning. I looked for hotels with at least a 9 on the scale and the hotel I stayed at earlier in the week was already booked up. So $149 for great room with a kitchenette is decent, but not so much for so little time. Plus, the hotel did not service breakfast so that was a downer. If I was prepared then whatever.

8

Janis

Jan 2, 2024

·

Stayed 3 nights

This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!

8

Conni

Sep 12, 2025

·

Stayed 3 nights

Pet friendly, good coffee. Affordable & decent location.

8

Marla

Jun 22, 2023

·

Stayed 1 night

Just one night. Everything was good. Did not realize there was no breakfast which is on me. Coffee in lobby was from a machine but this is a suite. No biggie. Disappointed that there was no way to stream without bringing your own device and cables. Great place for a good price. Convenient location with lots of options for dining nearby.

10

Laura

May 4, 2024

·

Stayed 1 night

Loved the small kitchen. Great for breakfast in the room and for feedings pets. Hotel didn’t offer breakfast. Large rooms. Great room for a good price.

10

Lisa

Mar 25, 2025

·

Stayed 2 nights

Comfort and value for the stay. Our recent stay was our third at Candlewood Suites and another stay already booked for April. The location is central to activities we need to take of like shopping, dining and attending VA appointments. Of note there’s not a buffet breakfast but coffee is available in the lobby and snacks and things can be purchased. McDonald’s is right next door, as are many chain and also unique restaurants. The rooms have my favorite amenity a small kitchen. Staff is attentive and helpful for our needs or questions.

8

chad

Sep 18, 2024

·

Stayed 2 nights

Great stay only disappointment was they did not have the staff to open the rooftop bar

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$111
March	$112
April	$120
May	$132
June	$113
July	$112
August	$139
September	$116
October	$155
November	$128
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $105	16 $105	17 $201	18 $215	19 $188
20 $155	21 $82	22 $83	23 $83	24 $87	25 $225	26 $207
27 $70	28 $81	29 $83	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $265	3 $245
4 $88	5 $91	6 $105	7 $95	8 $101	9 $285	10
11 $87	12 $91	13 $91	14 $87	15 $91	16 $241	17 $221
18 $87	19 $95	20 $95	21 $95	22 $118	23 $261	24 $265
25 $87	26 $91	27 $91	28 $100	29 $87	30 $201	31 $177

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Mountain View

Studio Suite, 2 Queen Beds, Mountain View

Studio Suite

Premium Studio Suite, 2 Queen Beds

Suite, 1 Bedroom

Studio Suite, 1 King Bed, Mountain View

Studio Suite, 1 King Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Asheville Downtown by IHG

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Prices for upcoming dates