Homewood Suites by Hilton Columbus/Easton, OH

The pool area was great. The water and area was clean. Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

The property was well kept but there were cars broken into overnight which was concerning.

One of the reasons we booked this hotel was because it had a pool for our kids. Upon checking in no one informed us that the pool was closed. We got everyone ready and went to the pool only to see that it was closed for some reason. This was very frustrating and disappointing. I would probably go somewhere else next time.

Where to begin…we booked a two queen studio (2 kids 2 adults) when checking in at 4:30 we were told it wasn’t ready. Got a king studio and pull out bed. No bedding for said pull out bed. Not ideal for the kids. The floors were dirty. Not enough towels, asked 3x for more towels, had to go to the desk ourselves to finally get them. OUR CAR FOT BROKEN INTO—two windows smashed. Apparently 13 other cars, too. Got woken up by police to deal with it, didn’t get to breakfast until 9, at which point there was literally NO breakfast left. Our kids ate dry cereal out of coffee cups. No milk, no potatoes, no waffle mix, literally nothing. Not even bowls. They said we were too late, breakfast closes at 10. Ok sorry we were dealing with a car break in, cool. Anyway we will never ever everrrrrr stay her again, when we brought all these issues up nothing was done. Terrible. Don’t stay here.

Multiple cars were broken into including mine. The milk was spoiled at breakfast and had to rip it out of my kids hands. Staff was not very helpful when I asked then to call police to report an incident.

Breakfast was very good. Virginia is definitely a bonus. Love her. My only disappointment was that the pool temperature was too cool. Its a comment everyone that came to swim agreed with.

Breakfast menu same as I’ve had for years, would love more variety. Also only 1 waffle iron for basically 2 large hotels, wait for a waffle too long. No towels at the pool in the morning. Someone should tell the clerk at the garden side a guest for the Homesuites can walk to the other lobby to register!

No rooms was ready at 6pm afternoon, service attendant was nowhere to be found for 30mins and over 20 car windows was busted out

Property was very fun. On this specific visit, our room had to be changed because the bathroom sink was clogged when we arrived. They didn’t have anyone on hand that could fix it. The new room was great though. The pool was also out of order, which was a bummer. Breakfast was great and also the breakfast staff.

The morning we checked out around 15 cars were broken into. We got lucky but the windows of the car next to us were shattered.

Very low staffed. I was present when staff told people their room was not cleaned and ready for them yet (at 9pm) and that housekeeping had left for the day! After they had the reservation for months. I'm not sure how rooms go uncleaned. There was bags of trash and towels in the hallways. The little staff that was there was kind but who would work there long term under those conditions. Disappointing customers. I expected more from a hotel with Hilton attached.

Room not serviced in entire 1 week stay, common areas such as room hallways were unclean with piles of garbage and dirty laundy piled in the hallway. As an observation it seems that the hotel was very short staffed. Room itself was nice on arrival. At least twice during my stay the TV came on with a full screen welcome message with another guests name.

I understand being short staffed. However one regular queen bed and the pull out chouse bed had unclean sheets. The pull out bed sheets smelled to bad we had to spray the room all night to get the smell out. When called down to the home desk asking for them to bring new sheets and take the old ones away, we were pretty much told that wasnt their job and got hung up on. We were in town for a bachlorette party, one bridesmaid ended up leaving at 11 to drive 2 hrs home for not having a clean bed to sleep on and i ended up sleeping on the very hard couch due to not having clean sheets or pullows for the pull out. Terrible service I expect way more for $$ you pay. We will never use this hotel again.

I think this place is very very dirty for a Hilton brand. They had trash all over the place everyday as you walk through the 1st floor to the elevators, there was never anyone at reception.

The condition of the housekeeping and the room was poor. The sink faucet spins around and does not work. They did not change the sheets on the pull out bed from the last guest at all. So we had to ask for clean sheets and do it ourselves. The dishes in the dishwasher were dirty there were no dish towels or soap for the kitchen. We had to call twice to get housekeeping to fix it all

THERE WAS BEF BUGS IN OUR BED!!! When we called the front desk they just told us they wil deal with it in the morning? So are we supposed to sleep on the floor? Half of us went home because the floor was extremely uncomfortable to sleep in while the rest of us slept in chairs. The dishes in our room were not washed and they only gave us two towels there was five people in that suite.. overall it looks nice in theory but the place is a dump

We (myself, my husband and 3 children)arrived at 5:30pm, took 20 mins to check in because there was one employee working and she was on the phone. Our first room was filthy; not cleaned, dirty socks on the floor, linens were clearly used. We requested another room. The manager said he inspected our second room, it was equally disgusting. Popcorn kernals on the floor, hair on the bedding, wrappers in the kitchen. We requested another move. This time we were told we'd have to wait for one to be cleaned. It was now 6:30. They offered us "adjoining" rooms since nothing else was available. We're traveling with children so this is not ideal but we also needed to get settled in so we reluctantly accepted. The rooms were side by side but not adjoining (no common door in between). These rooms were lacking linens, dishes left in dishwasher, and unclean floors. We placed a clean sheet on each bed to sleep on to get through the night. My husband and I had to sleep separately to accommodate the kids having an adult in each room. The night was long since the walls are thin and every noise inside and out can be heard. The next morning at the breakfast buffet, I was rudely accosted by a spanish employee that repeatedly yelled at me in front of other guests and my kids over a mess that we did not make, even as I walked away from her she continued to tell me how I should prepare the food. I was livid. We packed and left immediately. We travel monthly and stay at hotels often, never this one.

cleanliness of my room did not meet my expectations AT ALL! I came in and had to basically clean my kitchen. I did not take a picture of the dirty plate (I did take it to front desk) the plate look like someone ate and put it back in the cabinet still had hard food caked on. I have attached photos My second issue is our key cards over the course of our stay we were issued about 6 different key cards because they just stopped working , My mom somehow got stuck on the lower level and the one worker she seen down there told her she couldn’t help her , she had to stand in the elevator until it came back up to the mail lobby to flag someone down for help. I’m not asking my stay be free but paying $150 having to deal with this .

My family and I arrived at the hotel around 3:30 PM. Upon entering our room and unloading our belongings, I noticed there was blood all over the room. I immediately called the front desk, but no one answered. When I went downstairs moments later, the receptionist assured me that someone would come to clean the room. Unfortunately, no one ever arrived. By 9:00 PM, I went back down to the front desk and was told that the room would be cleaned after we returned from dinner, and that we could not be moved because all rooms were booked. After returning from dinner around 10:30–11:00 PM, the room had still not been cleaned. At that point, we were told we would need to move to a different room. This was extremely difficult and inconvenient, especially since I have two autistic children. Once we moved into the new room, we discovered there was only one towel and one washcloth, and no dish soap. Despite multiple requests, additional towels and washcloths were not provided promptly. The next morning, we went down for breakfast around 9:40 AM. Due to my autistic child being overwhelmed by the crowd, I asked if we could grab a plate to take back to our room. A staff member told me this was perfectly fine. However, as we were collecting our food, a man began clearing the area and rudely stated, “It’s 10:00, breakfast is over, and you should have come down sooner.” This interaction was unprofessional and unpleasant. While I understand rules are rules, I had already confirmed with staff .

The overall stay wasn’t that bad it did take a while for me to receive extra towels as requested. Also, the bathroom smelled like mildew so I bought some products just to make the smell go away. Another thing that I was surprised at is when I opened up the microwave there was still food left in it from maybe a previous customer and the silverware in the dishwasher was still dirty. Staff was very friendly and did ask via text about your stay and experience but I think as far as the extra towels it was so busy they forgot so we had to ask again from another employee 3-4 hrs later.

The property was beautiful and the room was spacious with a great view. My only complaint is that I left a large cushion there that I sleep on. It's firm and angled at about 15° to let me sleep on an incline. It's a giant square shaped thing that cannot be confused with a regular pillow. I realized I forgot it on my way home and immediately called the hotel. I spent the next 3-4 days calling over and over again trying to get someone to do ANYTHING more than just "leave a message for housekeeping" and when I finally got a call back I was disappointed to find out that my pillow was "not found". This is 100% a lie. It was either thrown out, or kept by someone. My stay was indeed quite pleasant, the customer service AFTER my stay, not so much.

Clean and quiet. Rooms spacious

Nice rooms. Breakfast personal was the best. Sleep well

Easy check in- room didn’t appear to be vacuumed. Beds are a little hard

The hotel was in a convenient location. It was clean with spacious rooms. The full kitchen was a plus! The complimentary breakfast in the morning was delicious. Maya the breakfast attendant was a real ray of sunshine. Very attentive and friendly, greeting us with a radiant smile!

Everything is very close by and convenient. Room was spacious. Not sure if the hotel is severely understaffed or staff is inattentive. Reservation was made for 4, had to ask for extra towels and wash cloths which we had to grab at the front desk ourselves. Asked multiple times for pool towels and ended up going to the front desk of the garden inn to get some. We ran out of toilet paper and called for more and never got it. So much food was out and not re filled at breakfast even when asked for more and said it would be right out. For what we paid to stay here it definitely was not worth the money. Top of the fridge in our room probably hasn’t been cleaned or dusted in a year.

The lights in the room didn’t work and they gave us a hard time about switching rooms

The hotel was great, staff was polite, property was clean, amenities fully functioning. Very up to date and they do their best with security despite the neighborhood do not leave anything of value in your car. My only complaint to Homewood Suites would be the stove stop does not get hot enough to cook. That was one of the main reasons I stayed here was for having a kitchen but I could not cook like I had planned :(

Price was good love the full kitchen property was clean.

Upon arriving, the front desk was wonderful. The staff was very kind and polite our whole stay. However, our room had a broken pullout, the issue was resolved but the bed was left unusable. The pillows were terrible and we had to ask for more. We were not given enough towels and the pool was poorly stocked. We felt like we over paid for the experience we had.

Very low staffed. I was present when staff told people their room was not cleaned and ready for them yet (at 9pm) and that housekeeping had left for the day! After they had the reservation for months. I'm not sure how rooms go uncleaned. There was bags of trash and towels in the hallways. The little staff that was there was kind but who would work there long term under those conditions. Disappointing customers. I expected more from a hotel with Hilton attached.

The property was beautiful and the room was spacious with a great view. My only complaint is that I left a large cushion there that I sleep on. It's firm and angled at about 15° to let me sleep on an incline. It's a giant square shaped thing that cannot be confused with a regular pillow. I realized I forgot it on my way home and immediately called the hotel. I spent the next 3-4 days calling over and over again trying to get someone to do ANYTHING more than just "leave a message for housekeeping" and when I finally got a call back I was disappointed to find out that my pillow was "not found". This is 100% a lie. It was either thrown out, or kept by someone. My stay was indeed quite pleasant, the customer service AFTER my stay, not so much.

The property was clean for the most part! The staff and service was horrible! I called at 2:15 to see if our room was ready the guy on the phone put me on hold and never came back to the phone! When we arrived at 3. I waited behind another costumer for at least 30 minutes. Someone that was working there came out and said someone else will be up here in a little bit but I have to leave! So when the next person came out she told the lady that she was sorry in front of me and said she would take money off her bill and I heard her say that! But when I got up there to check in! She didn’t apologize to me when I told her and was very rude to me and wouldn’t take any off my bill! I didn’t get my key until after 3:30! Then when I needed more towels and went down to the front desk there was no worker around! I had to go over the other hotel to get towels! That’s Poor customer service if you ask me! The dishwasher was running when we got in our room and there was a pee spot on the pull out couch! I would like to have a discount on my next stay!

Room not serviced in entire 1 week stay, common areas such as room hallways were unclean with piles of garbage and dirty laundy piled in the hallway. As an observation it seems that the hotel was very short staffed. Room itself was nice on arrival. At least twice during my stay the TV came on with a full screen welcome message with another guests name.

One guy working desk. We were told out room was not available to stay in. Once he found a room and minimally cleaned we go it and started to unpack. We had to get our own sheets and towels for the night. No staffing at all.

I paid for and had confirmation of a room available for me. I drove there and they were booked full. I have already been charge.The hotel said theres notthing they can do.

We came into town for a concert and got to the hotel several minutes before check in to be greeted with a long line. After waiting half an hour we were told no rooms were clean at the time however we could not wait at risk for being late for the event, before we left we confirmed we would be able to get a room after 1 am when we got back to the hotel, and we were reassured there would be a room available for us. We also called to confirm this again and were again reassured there would be a room for us. When we returned to the hotel later that night we were told there was no rooms available and there was nothing they could do leaving us with no place to stay even though we had booked and paid for the room 3 months in advance and were told there was nothing they can do and they could not offer us anything. We were very disappointed with our whole experience.

Both times that I went to the front desk for service, no one was at the desk. I waited several minutes, even calling out to anyone if there was someone working the desk. Two women came out several minutes later, one did finally help me.

We had to cancel the reservation and need a refund from Hotels.com. When we arrived around 8 pm they had a waiting line of hotel guests waiting for their rooms to be cleaned and had no idea when we would get into our room. We had to find another hotel

When I arrived the check in line was about 50 people long. I was unable to check in at that time due to having an event I had to make it to. So I called to make sure I could check in later. The worker on the phone mentioned canceling my room and it would be ready the next morning at 10am. Then when I did check in it took around 45 minutes to find a room for us even though I had already had a confirmation and paid. Very frustrating.

The property was well kept but there were cars broken into overnight which was concerning.

Great location and stay!!! Huge rooms and very clean. Great service !!! Breakfast was very average.

Hotel room was nice, comfortable and clean. However, when I needed something the staff I spoke to could not speak or understand English. 2 out of the 4 night stay many cars in the parking lot had their windows smashed. This created worry and discomfort. Although authorities were called, no other actions seemed to take place. Parking lot was not cleaned up from glass and I'm not aware that the patrons were compensated.

The hotel was in a convenient location. It was clean with spacious rooms. The full kitchen was a plus! The complimentary breakfast in the morning was delicious. Maya the breakfast attendant was a real ray of sunshine. Very attentive and friendly, greeting us with a radiant smile!

Everything was close by or in driving distances such as stores and food locations

Everything is very close by and convenient. Room was spacious. Not sure if the hotel is severely understaffed or staff is inattentive. Reservation was made for 4, had to ask for extra towels and wash cloths which we had to grab at the front desk ourselves. Asked multiple times for pool towels and ended up going to the front desk of the garden inn to get some. We ran out of toilet paper and called for more and never got it. So much food was out and not re filled at breakfast even when asked for more and said it would be right out. For what we paid to stay here it definitely was not worth the money. Top of the fridge in our room probably hasn’t been cleaned or dusted in a year.

Where to begin…we booked a two queen studio (2 kids 2 adults) when checking in at 4:30 we were told it wasn’t ready. Got a king studio and pull out bed. No bedding for said pull out bed. Not ideal for the kids. The floors were dirty. Not enough towels, asked 3x for more towels, had to go to the desk ourselves to finally get them. OUR CAR FOT BROKEN INTO—two windows smashed. Apparently 13 other cars, too. Got woken up by police to deal with it, didn’t get to breakfast until 9, at which point there was literally NO breakfast left. Our kids ate dry cereal out of coffee cups. No milk, no potatoes, no waffle mix, literally nothing. Not even bowls. They said we were too late, breakfast closes at 10. Ok sorry we were dealing with a car break in, cool. Anyway we will never ever everrrrrr stay her again, when we brought all these issues up nothing was done. Terrible. Don’t stay here.

No rooms was ready at 6pm afternoon, service attendant was nowhere to be found for 30mins and over 20 car windows was busted out

The morning we checked out around 15 cars were broken into. We got lucky but the windows of the car next to us were shattered.

The hotel was great, staff was polite, property was clean, amenities fully functioning. Very up to date and they do their best with security despite the neighborhood do not leave anything of value in your car. My only complaint to Homewood Suites would be the stove stop does not get hot enough to cook. That was one of the main reasons I stayed here was for having a kitchen but I could not cook like I had planned :(

Room not ready at check in, room not stocked and prepared for guests, coffee not filled in lobby in AM, fire alarm in the middle of night, breakfast 1/2 late day 1 and canceled day 2, no manager on site, no maintenance on site, huge noisy destructive groups. Restaurant-terrible food, unfriendly staff and very expensive. Hotel very overpriced for quality and service.

The pool area was great. The water and area was clean. Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

Staff was courteous, breakfast was nice, room quality was only average.

The hotel was in a convenient location. It was clean with spacious rooms. The full kitchen was a plus! The complimentary breakfast in the morning was delicious. Maya the breakfast attendant was a real ray of sunshine. Very attentive and friendly, greeting us with a radiant smile!

Breakfast was very good. Virginia is definitely a bonus. Love her. My only disappointment was that the pool temperature was too cool. Its a comment everyone that came to swim agreed with.

Breakfast was just okay, ask for another towel never got, had yo check I next door hotel

Pool was closed both days we were there. Breakfast selection was awful and what was served was not good at all. They removed waffle maker as we arrived for breakfast at 7:30 am. The halls lobby and doorways was crowded with large groups of children running around and screaming. I mean between 30 to fifty 10 year olds. Definitely not worth $200 a night!

Breakfast menu same as I’ve had for years, would love more variety. Also only 1 waffle iron for basically 2 large hotels, wait for a waffle too long. No towels at the pool in the morning. Someone should tell the clerk at the garden side a guest for the Homesuites can walk to the other lobby to register!

Great food

The room included free breakfast, the breakfast room contained only a small amount of oatmeal in the bottom of the pan. The coffee was empty in both the breakfast room and the lobby. We complained and were told that food was coming out soon. We waited an hour to find no food or coffee came out. We went back to the front desk and had to wait /0 minutes before the attendant was present. The stay was unacceptable!!