Homewood Suites by Hilton Columbus/Easton, OH

Upon arriving, the front desk was wonderful. The staff was very kind and polite our whole stay. However, our room had a broken pullout, the issue was resolved but the bed was left unusable. The pillows were terrible and we had to ask for more. We were not given enough towels and the pool was poorly stocked. We felt like we over paid for the experience we had.

Breakfast was just okay, ask for another towel never got, had yo check I next door hotel

Breakfast menu same as I’ve had for years, would love more variety. Also only 1 waffle iron for basically 2 large hotels, wait for a waffle too long. No towels at the pool in the morning. Someone should tell the clerk at the garden side a guest for the Homesuites can walk to the other lobby to register!

Yes

We had to cancel the reservation and need a refund from Hotels.com. When we arrived around 8 pm they had a waiting line of hotel guests waiting for their rooms to be cleaned and had no idea when we would get into our room. We had to find another hotel