Name: AC Hotel by Marriott Charlotte Ballantyne
Address: 14819 Ballantyne Village Way, Ballantyne, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: US$151–US$320 per night
Rating: 9.1

What guests think

AC Hotel by Marriott Charlotte Ballantyne stands out for very clean rooms and a walkable location with plentiful dining and shops, while recurring notes include mixed breakfast experiences, parking fees, and occasional late-night noise from the adjacent garage.

Rooms feel contemporary and comfortable, often spacious with some nice views. Service draws many compliments for professionalism and problem solving, but a few report slow or confusing check-in, billing disputes, or brusque interactions. Expect a stylish, convenient base with mostly smooth stays and a few caveats around dining and parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Modern property with an on-site bar and a well-liked gym; a rooftop venue next door is popular. Parking is in an adjacent garage that some find easy but others dislike due to fees and assigned levels; one reviewer noted there is no pool.

Related guest reviews

10

Suzanne

24 Nov 2024

·

Stayed 2 nights

Stayed here for the first time for a weekend in Charlotte. Loved the room. Great location. Awesome bar on site. Plenty of parking. Conveniently located. I will definitely stay here again.

10

Demond

20 Sept 2025

·

Stayed 1 night

The hotel was absolutely gorgeous! We were able to go to the hotel right next door to enjoy the rooftop bar. The breakfast was beautiful and delicious as well. Served European style and the staff was so attentive. I will 100% stay here again when I return to Charlotte

10

JALESA

5 Jan 2026

·

Stayed 1 night

Good bar friendly staff

10

Amanda

7 Jun 2025

·

Stayed 2 nights

We had a lovely stay at AC Hotel Charlotte Ballantyne. Check-in with Yaz was a breeze, staff was friendly and helpful, bar service by Rachel was excellent, rooms were clean and comfortable, the gym was great, and the location was perfect for a show at the Amp Ballantyne. Would recommend and stay again.

10

Qing

6 Feb 2025

·

Stayed 1 night

Easy parking

10

Yusleidys

2 Jan 2025

·

Stayed 1 night

Beautiful hotel, great rooms and excellent bar drinks. The Hestia Rooftop was exceptional!

8

Daniel

22 Sept 2025

·

Stayed 1 night

Overall stay was good. Surprised at the fact there was no pool. Also received terrible service at the breakfast buffett.

6

Kevin

28 Jul 2025

·

Stayed 2 nights

They make you pay an extra $12 per day for a parking fee and you are suppose to park on the 4th or 5th level. The garage was basically empty! Location was great and the people were great! Typical hotel furniture and bed/pillows! Breakfast for a fee!

10

Jeremiah

24 Sept 2023

·

Stayed 1 night

Really great stay for our birthdays! We liked being able to use the parking garage right beside of the building for parking. Staff was nice. Rooms were very clean.

10

Andrea

6 Dec 2024

·

Stayed 1 night

Rooftop restaurant was nice

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight very clean rooms and common areas. A few report issues such as sticky floors, a not-ready room, bathroom leaks or flooding, and minor wear needing attention.

Related guest reviews

10

Sienna

23 Nov 2025

·

Stayed 1 night

Friendly staff. Room and hotel in general felt clean and well kept. Also very quiet

10

Leonard

22 Jul 2023

·

Stayed 1 night

Very clean, modern and well appointed. Room was comfortable and well equipped and check in, parking, and check out was a very pleasant experience. The area is really nice as well

2

Rolakhalil

13 Nov 2023

·

Stayed 1 night

The bathroom started leaking and flooded.

10

Buffie

20 Aug 2024

·

Stayed 1 night

We enjoyed our stay but the floor in our room needed to be swept and mopped. I just kept my flip flops on .

10

Tamika

8 Dec 2025

·

Stayed 2 nights

Very clean rooms, friendly staff, and great location. Perfect for my weekend staycation.

6

john

21 Jul 2024

·

Stayed 2 nights

Reading light didnt work. There was a leak in the bathroom and the door didnt fully lock

10

Leonard

14 Nov 2025

·

Stayed 1 night

Great even though the floors had some sticky stuff seeping through

8

Brandon

28 Mar 2024

·

Stayed 2 nights

Property was good. Room wasn’t clean upon checking in. Staff offered to move me to a different room.

10

Latoiyia

6 Jan 2026

·

Stayed 1 night

Very clean. Staff was very friendly and nice.

10

Bryan

29 Dec 2024

·

Stayed 2 nights

Great location. Clean facilities.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel contemporary and comfortable, often spacious with some nice views. Downsides include noise and privacy for parking-deck-facing rooms, firm or smaller beds, no microwave, and occasional room-type misassignment.

Related guest reviews

10

Amanda

7 Jun 2025

·

Stayed 2 nights

We had a lovely stay at AC Hotel Charlotte Ballantyne. Check-in with Yaz was a breeze, staff was friendly and helpful, bar service by Rachel was excellent, rooms were clean and comfortable, the gym was great, and the location was perfect for a show at the Amp Ballantyne. Would recommend and stay again.

4

Alvaro Guillermo

7 Dec 2024

·

Stayed 2 nights

AC makes to much noise

4

Seulki(PJ)

11 Sept 2025

·

Stayed 1 night

The hotel has a large 8 story parking garage that is adjacent to the hotel. We stayed there on the weekend, our room was directly across the street from the said garage. Which by the way all Double Queen bed rooms are on that side. At night all the crazy's come to the parking lot playing loud music, revving their engine and screaming. Initially, we thought maybe the noise will subside after 8pm which was the end of the public parking hours. However, the noise continued on well into 11pm. We had enough of it and had complained to the hotel staff about it. They said they would send someone to investigate. Which I was looking out through my window to see if it was being done. NOTHING. The noise continued on for another half an hour. I let the staff know the next morning as well when we were checking out. Their response was that it's a frequent thing and that there is nothing they could do about it. Unbelievable. The hotels location and the little mall that it sits on was wonderful but I wouldn't recommend this hotel to families or someone who wants a peaceful night.

10

Dorene

5 Oct 2024

·

Stayed 1 night

The only issue was the bed seemed to be too small

10

Tiffany

14 Oct 2023

·

Stayed 2 nights

Nice and clean. Rooms were spacious

10

Araceli

14 Sept 2025

·

Stayed 1 night

Beautiful room and nice view!!

10

Ebony

21 Apr 2025

·

Stayed 2 nights

The receptionist was beyond helpful, Carol. Out was my first time staying at one of those locations and it will definitely not be the last. Only con was no microwave

10

Kimberly

21 Sept 2025

·

Stayed 1 night

It was a great stay. Very clean and comfortable hotel. Modern electronic devices in bedroom. Greatand courteous staff. Enjoyed our one night stay. We were in town for Panda festival. Plan to return to the Ballentyne area and will stay at AC Hotel.

8

Tiffany

19 Sept 2025

·

Stayed 1 night

The hotel is in a great location and within walking distance of many restaurants and a pavillion witha beautiful pond. However, the room I stayed in faced the parking deck, which allowed for drivers to see inside the room. There was one driver who actually sat across in his vehicle with the lights pointed directly at the room. The room was very nice...contemporary styling. However, it appears that a previous guest may have done something to the ceiling; and paint was missing in various areas. This should be addressed, as it does not take much to repaint. The vandalism took away from the esthetics of the room. The staff was very professional and friendly; and overall, the hotel is lovely.

8

TANYA

22 Jun 2025

·

Stayed 1 night

Unfortunately we were assigned a smaller room than we booked but because we were so tired, we didn't both to go all the way back downstairs to get it fixed. I wish they would have confirmed it with me as I checked in instead.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff draw frequent praise for being friendly, professional, and accommodating, with quick issue resolution in some cases. However, a few guests reported slow or confusing check-in, billing or breakfast-charge disputes, curt interactions, or rude bar service.

Related guest reviews

6

Vanessa

2 Jan 2025

·

Stayed 1 night

It was okay, my expectations were quite high based on how the hotel promotes itself. However, I became quite disappointed, even more during checkout because of their unprofessional front desk staff. I find it quite rude when I am voicing an issue/concern and the only thing I can get is someone abruptly hanging up and saying “Okay bye bye”. I’ve worked a lot of hospitality jobs and have worked in customer service for years as a team leader; if a customer is complaining about something, the staff should know how to speak professionally from beginning to end. But the lady who has short hair and worked there that New Year Morning did not do her job correctly, ruined the rest of the experience for me. First timer, won’t come again. P.S. I called to see why the other staff told me incorrect instructions; either he wasn't listening to the question I asked or he simply did not know (I doubt it).

8

Samantha

29 Apr 2024

·

Stayed 1 night

This was a last minute booking (on a Sunday) and I was most disappointed as I sat at the front desk for 25 minutes waiting for someone to check me in. That was strange and very uncomfortable as folks were coming in and the bartender who noted they couldn’t do anything about my standing there. She was unempathetic/dismissive.

4

Jane

29 Jul 2025

·

Stayed 3 nights

Front desk staff very nice - bar staff nasty and can't handle a crowd

6

Natalie

13 Jun 2025

·

Stayed 2 nights

I enjoyed my stay, up until the desk attendant accused me of not paying for the breakfast I had already purchased. Sad considering AC hotels are my favorite.

10

Amanda

7 Jun 2025

·

Stayed 2 nights

We had a lovely stay at AC Hotel Charlotte Ballantyne. Check-in with Yaz was a breeze, staff was friendly and helpful, bar service by Rachel was excellent, rooms were clean and comfortable, the gym was great, and the location was perfect for a show at the Amp Ballantyne. Would recommend and stay again.

10

Shayla

18 Jul 2024

·

Stayed 2 nights

Conveniently located and staff was very helpful!

10

Brycen

12 Nov 2025

·

Stayed 1 night

The staff were very kind, very accommodating and the room was immaculate. I used to stay at nearby hotels to visit my parents years ago, this is the first time since it opened that I’ve been, and I’m happy to have this nearby

10

Artina

9 Apr 2023

·

Stayed 1 night

Hameed at thr front desk was/is amazing!!...provided restaurants sheet, made check in simple & highly customer oriented. Made our visit w/ our family member worth the trip even more. AC is awesome

10

Lovett

11 Sept 2023

·

Stayed 3 nights

I was greeted by name when I arrived, the staff was friendly and helpful with my check in. The male manager (I didn’t get his name) was awesome and even joked about parking and tow trucks with me. We spoke to another desk clerk about a stubborn bathroom door and it was resolved when we returned to the room for the evening- IMPRESSIVE!

10

Jeremiah

3 Jan 2026

·

Stayed 3 nights

Room and staff were excellent. Can’t wait to stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Walkable setting with many restaurants and shops, a pavilion and pond, and convenient access to events, airport, and a short drive to downtown. A few guests noted an occasional outside odor or noise from the nearby parking garage.

Related guest reviews

10

Adanna

4 Dec 2023

·

Stayed 1 night

Great location! Not too far from the airport with ample shopping and restaurants.

10

Ricardo

2 Sept 2025

·

Stayed 1 night

Clean rooms, great location.

10

Kimberley

15 Jun 2025

·

Stayed 2 nights

Excellent property, very convenient with dining options right outside the hotel doors.

10

Kimberly

14 Oct 2025

·

Stayed 1 night

Great location with alot of food and activity options around the hotel.

10

Tamika

8 Dec 2025

·

Stayed 2 nights

Very clean rooms, friendly staff, and great location. Perfect for my weekend staycation.

10

Kristina

15 Sept 2023

·

Stayed 3 nights

Was only in town for weekend and didn't spend much time in hotel but awesome location. Only 20 minute drive to downtown and walkable to restaurants. No concerns with the check-in process or stay at all.

10

Prince Edward

22 Oct 2023

·

Stayed 3 nights

Great location and surrounding area.

10

Javharia

24 Aug 2025

·

Stayed 2 nights

Upscale hotel that is immaculately kept . Super convenient to stay at due to many restaurants being so close. Would stay again!

8

Tiffany

19 Sept 2025

·

Stayed 1 night

The hotel is in a great location and within walking distance of many restaurants and a pavillion witha beautiful pond. However, the room I stayed in faced the parking deck, which allowed for drivers to see inside the room. There was one driver who actually sat across in his vehicle with the lights pointed directly at the room. The room was very nice...contemporary styling. However, it appears that a previous guest may have done something to the ceiling; and paint was missing in various areas. This should be addressed, as it does not take much to repaint. The vandalism took away from the esthetics of the room. The staff was very professional and friendly; and overall, the hotel is lovely.

8

David

31 Oct 2024

·

Stayed 1 night

Perfect overall but there is a smell outside the property that reminds me of NYC sewers. Staff were awesome. Good breakfast. Rooms were modern and clean. 5/5 if it was not for the smell.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some enjoyed the European-style buffet and specific items, while others found it overpriced, poorly explained, or unavailable despite payment. The on-site bar is popular though prices can be high, and the rooftop next door earns praise.

Related guest reviews

10

Demond

20 Sept 2025

·

Stayed 1 night

The hotel was absolutely gorgeous! We were able to go to the hotel right next door to enjoy the rooftop bar. The breakfast was beautiful and delicious as well. Served European style and the staff was so attentive. I will 100% stay here again when I return to Charlotte

6

Natalie

13 Jun 2025

·

Stayed 2 nights

I enjoyed my stay, up until the desk attendant accused me of not paying for the breakfast I had already purchased. Sad considering AC hotels are my favorite.

10

Julian

11 Aug 2025

·

Stayed 1 night

Everything in the hotel was fabulous, just watch out for the prices at the bar/ restaurant. Other than that I would highly recommend!!!

10

Suzanne

30 Mar 2025

·

Stayed 2 nights

My favorite hotel in Charlotte. Love the on-site bar and the Belgian waffle at breakfast was delicious!

10

Felicia

1 Jan 2026

·

Stayed 1 night

The Breakfast was paid for didn’t get it they was outta food by9:30am so never got that I requested a free night and my money back

6

Angela

6 Mar 2023

·

Stayed 1 night

Some friends and I were in town for a girls weekend- the staff at check in was very nice. The beds were incredibly hard, and there is zero coffee available in the lobby. There was only a cold continental breakfast with coffee and tea for $20, and the staff there we asked about it was rude and asked if we 'knew what a euro buffet breakfast was and how it worked'. There was a one-cup pot in the room, but for four guests there were two servings, and two 'creamers' one of which was expired. I have never stayed at a Mariott property that didn't at least have a coffee station in the lobby for guests. Order Panera for delivery instead of paying the highway robbery for a muffin top and cantaloupe slice.

10

Yusleidys

2 Jan 2025

·

Stayed 1 night

Beautiful hotel, great rooms and excellent bar drinks. The Hestia Rooftop was exceptional!

6

Kevin

28 Jul 2025

·

Stayed 2 nights

They make you pay an extra $12 per day for a parking fee and you are suppose to park on the 4th or 5th level. The garage was basically empty! Location was great and the people were great! Typical hotel furniture and bed/pillows! Breakfast for a fee!

10

Ronald

22 Dec 2025

·

Stayed 1 night

Only complaint we were not given the details on the free breakfast and thus we missed it. Very disappointing.

8

Martin

19 Jun 2025

·

Stayed 2 nights

Great hotel and staff. Overpriced breakfast options

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$198
February	US$199
March	US$203
April	US$211
May	US$210
June	US$232
July	US$209
August	US$192
September	US$199
October	US$238
November	US$196
December	US$170

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $248	18 $207	19 $230
20 $183	21 $184	22 $291	23 $320	24 $186	25 $186	26 $186
27 $151	28 $182	29 $287	30 $320

Su	Mo	Tu	We	Th	Fr	Sa
				1 $204	2 $179	3 $204
4 $204	5 $175	6 $320	7 $276	8 $179	9 $179	10 $175
11 $156	12 $204	13 $320	14 $280	15 $204	16 $204	17 $204
18 $156	19 $204	20 $320	21 $320	22 $204	23	24 $204
25 $151	26 $204	27 $320	28 $320	29 $204	30 $179	31 $204

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Hearing Accessible)

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed, City View

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed with Sofa Bed, City View (Hearing Accessible)

Premium Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed, City View (Mobility Accessible, Tub)

Premium Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about AC Hotel by Marriott Charlotte Ballantyne

Have a question?

Prices for upcoming dates