Fairfield by Marriott Inn & Suites Knoxville Northwest

This property was very nice! Halls and rooms were very clean. Nice outdoor pool and workout room. Location is just minutes from downtown Knoxville. The only negative would be the pool is only open until 9pm and breakfast wasn’t very good.

The rooms were very clean. However, there were maintenance issues with the elevator and check in. Could have used a stocked gym with towels and water.

New facility with warm welcoming host. Very clean and modern.

I had a late night check-in (almost 1:00am), I was very tired, when I unpacked everything, including equipment, I realized there was some pubic hairs, and stains on the nightstand, I didn't want to move to another room, the mirror was greasy, it's ok, I cleaned everything, I had to go down and ask for cleaning products, I wasn't going to pack everything and move again to other room. The mattresses were depleted and very uncomfortable, (I tried changing the beds, but booth need to be flipped or replaced) there was two pillows that smelled extremely rancid, when I came down to get the cleaning products, I asked the front desk staff (after my check in). And next morning, very early I asked for an extra comforter and the tall lady with ponytail did not send it up, I was still cold, even with the room's AC turned off, so I had to approach the cleaning staff and get one myself. The location is extremely dangerous, I had to cut my trip short, I was pursued by two different guys on the same street as the hotel, during my stay, and I did NOT know that north Knoxville gotten so bad. I couldn't even cross the street to grab a bite, or even Cracker Barrel that was super close by, and I wasn't ordering an Uber to go 0.6 miles to eat there. To top it off, a group of other guys at the hotel told me they were robbed with there in front of Red Lobster, and they had to run back to the hotel. The gym smelled really bad, and the pool outdoors faces the highway, and you CANNOT rest, or work on t

This was a great choice to break our road trip! All aspects were just what one needs—friendly, capable staff, hot water and coffee, protein for breakfast, clean rooms and well-tended common spaces. We did notice a tendency for a vagrants in the area to try to slide past desk staff, but staff firmly and respectfully sent them back out.

It was absolutely beautiful and new!

Difficulty with check in, poor staffing and amenities. Could be a great stay but literally everything went wrong… room “amenities “, towels, breakfast, pool, tv, keys, it was unfortunate.

The hotel was clean and well-maintained. The breakfast was fabulous. We were impressed by the healthy options. The staff was very courteous and friendly.

Not enough parking

This would have been 5 stars if not for the key reader on the main parking lot door not working. Having to walk around to the front of the hotel in a massive thunderstorm because the door wouldn't open at the parking area was not fun. Otherwise the room was clean, comfy, and everything looked pretty new. The staff were friendly as well.

I had a late night check-in (almost 1:00am), I was very tired, when I unpacked everything, including equipment, I realized there was some pubic hairs, and stains on the nightstand, I didn't want to move to another room, the mirror was greasy, it's ok, I cleaned everything, I had to go down and ask for cleaning products, I wasn't going to pack everything and move again to other room. The mattresses were depleted and very uncomfortable, (I tried changing the beds, but booth need to be flipped or replaced) there was two pillows that smelled extremely rancid, when I came down to get the cleaning products, I asked the front desk staff (after my check in). And next morning, very early I asked for an extra comforter and the tall lady with ponytail did not send it up, I was still cold, even with the room's AC turned off, so I had to approach the cleaning staff and get one myself. The location is extremely dangerous, I had to cut my trip short, I was pursued by two different guys on the same street as the hotel, during my stay, and I did NOT know that north Knoxville gotten so bad. I couldn't even cross the street to grab a bite, or even Cracker Barrel that was super close by, and I wasn't ordering an Uber to go 0.6 miles to eat there. To top it off, a group of other guys at the hotel told me they were robbed with there in front of Red Lobster, and they had to run back to the hotel. The gym smelled really bad, and the pool outdoors faces the highway, and you CANNOT rest, or work on t

I loved the friendly staff and breakfast! The hotel room was almost perfect. The only issues I had was the shower head dripped the all night and the plastic strip at the bottom of the shower door and around the caulking was moldy and dirty. All else was excellent.

Great place to stay. Very clean, good breakfast, friendly staff.

Clean room & staff was friendly!

My room had dried soap in the shower and hair. The property was new and quiet overall.

The room was comfy and clean AND the staff were AMAZING! The staff was pleasant, helpful, and just all around kind. I would stay here again for sure.

Hotel was immaculate...rooms were exceptionally clean (our daughter even commented on how the sheets smelled so fresh), everything in the room was new and modern.

The bathroom floor was disgusting. It was like a bar floor at the end of the night. Disappointing for a Marriott facility.

It was your average hotel no more no less. Had trouble checking out they were trying to charge me again after I already paid through Expedia. The bathroom wasn’t cleaned well hairs all over the floor and toilet not cleaned well.

This would have been 5 stars if not for the key reader on the main parking lot door not working. Having to walk around to the front of the hotel in a massive thunderstorm because the door wouldn't open at the parking area was not fun. Otherwise the room was clean, comfy, and everything looked pretty new. The staff were friendly as well.

Updated bathroom was spacious and very clean.

Room was average, good for overnight or a short stay. Mattress was Way Too firm.

This hotel looks brand new, was clean, quiet and convenient to the highway. The bed was a little soft for my taste but otherwise was a great stay.

Great hotel. Quiet even though it was right off the highway. Convenient to downtown Knoxville. Front desk staff was very nice.

Super clean! Biggest hotel bathroom I’ve ever seen! Breakfast was great!

will stay here again if in the area!! clean, not super modern but still great. if room is highway side, you can hear truck noise....

Our stay was great except the bed was hard. Staff was super friendly.

We really like the giant shower!

Great hotel. A little noisy on higher floor on the highway side.

Nice rooms , good staff, breakfast solid. A bit of highway traffic noise but not terrible. Several homeless with shopping carts in neighboring parking lot.

Room was good, But when we came way passed the check in time our room was still not ready, Cler at the counter said he was waiting for us to ask if we have enough patience to wait while he will Clean the room, like why would they not clean it sooner. Room was great but the fact that it wasn't ready 4-5hrs passed check in time was very frustrating. We had to wait in the lobby for him to clean, and everyone who came after us also had to sit in the lobby and wait till clerk came back.

Alijah was one of the best check in personnel I’ve ever had- knowledgeable, friendly, efficient yet not hurrying. Would choose this property because of him.

Very hot room. Staff gave attitude when informed.

Overall the stay was good. I did have a handful of small things wrong. The outlet in the bathroom didn’t work. (They did fix it the next day) They cleaned m room every other day but didn’t replace my towels. (They did bring me some) One day my room was left unlocked by the cleaning staff. Not a big deal but it is a little unnerving. (When I mentioned it to the front desk, they apologized. But weren’t very concerned if anything was missing or if I felt safe in the room still.) Overall it was good-ish.

Starting from check-in and right through checking out, it was a great stay. I would say the customer service was the best part and was better than most anywhere in recent years. Elijah at the front desk at check-in could not have been nicer, more efficient or more professional. The housekeeping staff was also very friendly and helpful, even though we requested no service. Twice they stopped me in the hall and asked if we needed anything and seemed disappointed that we didn’t. The breakfast staff were very efficient, ensuring complete cleanliness and hot food. Breakfast was delicious, too! The room was comfortable, and I found the shower to be what I would build for my own. The location was convenient for both of us (he was there for business, I was not) and close to everything. Definitely will stay here again if we find ourselves in the Knoxville area.

Clean room & staff was friendly!

The room was comfy and clean AND the staff were AMAZING! The staff was pleasant, helpful, and just all around kind. I would stay here again for sure.

If you like noise from the highway and really bright light in the morning this is your spot. Staff did not want to handle a check in issue and it was handled poorly enough that I also do not want to use Expedia anymore.

Service was great. 10 minutes within our stay, someone opened our room door wearing a Volunteers T-shirt. The women looked at us and apologized however, we did not know if the person was room service, as the person did not knock and announced who they are or if the person’s card key to her hotel room was compatible to the room my family and I was staying out at. My children felt scared and thought about our safety if in fact that wasn’t an employee and actual another hotel guess. I feel housekeeping need to announce their presence in the event another hotel guest’s card key works for another room, front desk can immediately fix the problem.

Everything was good. The front desk were very friendly with a great attitude. Great stay with no problems.

Clean hotel. Not the greatest area of town.

Very clean. Convenient location to get to the University of Tennessee and Downtown quickly.

Convenient location close to I75

Great hotel. Quiet even though it was right off the highway. Convenient to downtown Knoxville. Front desk staff was very nice.

Great clean and friendly hotel. Easy access off the highway with loads of amenities around it

This was a great choice to break our road trip! All aspects were just what one needs—friendly, capable staff, hot water and coffee, protein for breakfast, clean rooms and well-tended common spaces. We did notice a tendency for a vagrants in the area to try to slide past desk staff, but staff firmly and respectfully sent them back out.

Great place to stay but not much around the hotel. Mostly just chain restaurants. Stayed 1 night when we arrived in Knoxville before driving to Jamestown. Great 1 night stay.

Very quiet, cold AC, friendly staff, convenient location

Friendly staff, great customer service and clean space. Our only concern is the immediate area surrounding the hotel.

Nice rooms , good staff, breakfast solid. A bit of highway traffic noise but not terrible. Several homeless with shopping carts in neighboring parking lot.

Lack of breakfast items during breakfast hours. we were told breakfast is from 6:30 to 9:30 am. When we showed up at 9 am there was no milk, cereal, bread, bagels/cream cheese and empty bowls of hot items (eggs/sausage..etc). These are pretty standard breakfast items at hotels. The only items left were waffle makers with sticky batter and coffee. When asked, we were told that\'s all for today. They should rename it "UnFairfield Inn". Shame on Marriott to let this happen at this hotel.

Property and staff are excellent. Large selection of breakfast items. Only thing we did not like were the powdered eggs.

This property was very nice! Halls and rooms were very clean. Nice outdoor pool and workout room. Location is just minutes from downtown Knoxville. The only negative would be the pool is only open until 9pm and breakfast wasn’t very good.

It was a pleasure staying in a nearly new property. the breakfast was the best I have ever had anywhere. The staff was courteous and it did not take long to check in. the rooms was perfect. the only thing that would have made it better were the pillows. All were soft and too much for two stacked and not enough with one. other that that it was great!

If you are looking for a stay close to 75 and want a great complementary breakfast, this is your place! 10 out of 10 for a convenient, fairly priced, clean stay. The breakfast and team that takes care of their kitchen, Monesha and Carrie (I think) are outstanding and really care and make a big difference in getting you started with a fresh meal to your day. I have not seen a better complementary breakfast before. I read it in another review and I selected the hotel for that reason! It really makes a difference. The rooms are very comfortable, beds are great, shower and bathrooms are clean and plenty of room, great parking all made for a perfect stay! Had a lovely stay and would come here again.

Easy off and then easy on I 75 the next morning. Breakfast had a very good choice of items to eat. I would stay there again when I go to Knoxville.

This was a great choice to break our road trip! All aspects were just what one needs—friendly, capable staff, hot water and coffee, protein for breakfast, clean rooms and well-tended common spaces. We did notice a tendency for a vagrants in the area to try to slide past desk staff, but staff firmly and respectfully sent them back out.

No Hot Water and pressure on fourth floor Breakfast was NOT Good What was tell Cold Very bad took my wife and the rest to other place for breakfast Coffee was Cold

The hotel was clean and well-maintained. The breakfast was fabulous. We were impressed by the healthy options. The staff was very courteous and friendly.

The property was new and felt clean and comfortable to come to after traveling half the day and needing to rest your head and relax and rejuvenate. The breakfast had plenty of options too.