Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.

We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.

Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.

We have stayed at Villa more than a dozen times and have always been pleased. The only complaint is that they need more lounge chairs around ALL the pool areas as well as the beach. When the resort is anywhere near capacity seating is a real problem at the beach and pool(s) area.

Excellent family resort, older property but very well maintained. We received a room upgrade which was very convenient. Service is consistently excellent throughout. Beach is much better than what we read in reviews.

They rocked it in the rooms! We loved the personal items and snacks and drinks that were replaced daily and included in the resort fees. The pools were quiet even though there were kiddos swimming around. LOVED that the pools were open after dark! YES!!!!

Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am

Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!

The staff were very friendly! The spa was amazing! We definitely will be back

Beautiful, beautiful hotel, with the most friendly staff that treats you like a family. Family friendly, clean, with huge selection of delicious food. Amazing hotel.

This property was great. Every space of the property was clean, accessible, food options are awesome and the staff provides great customer service.

Bugs, mold in bathroom, no proper communication.

The staff made you feel like you’re a rock star we loved that. The only think is the shower tub was not cleaned very well and the sheets had stains before we sleep on the bed. Otherwise everything else was amazing .

The resort staff were all excellent. The food was delicious and the beach was clean

We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.

Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.

Water has an awful smell. When you shower to brushing ur teeths. Water had a bad smell thru out all our stay. Overall i had a great experience and staff made it awesome. I will definitely be back.

I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!

Mosquitoes and roaches in my room.

Everything was great. Staff is very friendly and restaurants are good. Place is clean and feels safe.

This was an amazing resort. I cant say enough good things. The one bedroom ocean view was OUTSTANDING. The food was great (french toast, oarnge juice, baccon, mimosas, mangos were my fav). Seevice was amazing by the pool and beach. Shout out to Edgar! Rooms were always cleaned quickly and turn down service made us feel like royalty. I loved everything about this resort. Kids loved the pools, hot tubs and the beach. Uggg i want to go back asap.

Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.

Love this property, the staff were wonderful. The room is spacious and cleaned on the daily! The pool area was divided up nicely and the restaurants meals were top tier! Room service was restaurant quality every time (minus the fast food and pizza). The only complaint is the internet was not up to par, but other than that everything was amazing! Going back again soon!

Loved the big, clean and spacious suites.

Upgraded to a nicer room with oceanview.

The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.

We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.

Attention to details was amazing!! Rooms are so nice and comfortable

The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.

Hotel room air conditioning unit functioned for 5 out of the 7 nights. Other 2 nights our unit was extremely uncomfortable to be in.

We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.

Check-in is a nightmare. After that everything is great.

The room we had was amazing with ocean front views and resort is very family friendly which I loved. The food options were ok. The buffet could use an upgrade with more options of foods, different pastries and cakes. It was same everyday and it gets boring. I didn’t like the fact that you have to sign a receipt each time you eat something. Waste of time to be signed out after your done eating and constantly tipping on total bill in % which really adds up. We were tipping like $30 -$40 on meals and separate for pool side. I have done all inclusive before and this wasn’t my experience. I hated that part. Don’t mind tipping but it shouldn’t be asked for which was constantly being done. Paid a lot for all inclusive and should be something we do willingly and not asked for every time we eat something. Otherwise it was good experience.

No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…

We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.

Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.

Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.

The staff was very helpful. Everytime we needed any additional towels, or bedding they were at our door quick. We enjoyed all the restaurants. Our poolside server Renan, was by far one of the best servers we had the pleasure of assisting us during our 6 night stay. He was still very attentive while assisting others and even greeted us by name. Our family really enjoyed our time at Villa del Palmar.

I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.

From the moment we arrived, we were treated exceptionally well. Luis at the front desk was amazing. He was warm, friendly and kind! The rooms big and clean. Food was amazing and tasty. Service top notch. Always polite and with a smile. Raul at the pool was just awesome! I don’t have a negative comment about our stay.

An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!

Great service and decent food options, but location is terrible.

You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.

It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.

Beautiful hotel it was just too far from everything. And the hotel restaurants had limited availability.

Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres

Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.

Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.

Amazing service, views, and location. You can walk to the ferry to Isla Mujeres!

The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.

The rooms were the best part of course the pool and beach too! The staff were very tentative! The food was ok. We wished there was a dinner buffet. Overall it was a great time!

We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.

Plenty of dining options. Food was really good. What I did not like was most of thebfood Ibloked was included in the all inclusive package.

Property was well kept. Staff was friendly. Food was amazing at all of the restaurants. Davino was our favorite. Eduardo was a great server during breakfast and Wilem provided great service at the pool.

It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts

Good:Property was pretty overall. Pool volleyball was fun. Servers were nice. Bad: No swim up bars. Room never got below 76 degrees! Restaurants were small with few tables so reservations were difficult to secure. Best options on every menu cost extra. Time share push right after check in. Lots of seaweed on beach.

Restaurants had very good food and the bar included premium liquor as well

The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend.

The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊

The food was not good this visit. It was much better during our stay during Covid. We dont eat pork so we were very limited to badics