Name: Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue
Address: Calle 2 Norte Entre Avenida 30 y 35, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.35

Guest reviews

8.3

Very good

Based on 71 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue, guests highlight a convenient base near 5th Avenue and the beach, secure parking, an indoor pool, and friendly staff.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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6

Danielle

Mar 31, 2026

·

Stayed 21 nights

Appartement was super but on the side of the appartement a very very very noisy bar with misic till 2 in the morning Terrible

2

Paraskevi

Feb 2, 2026

·

Stayed 1 night

Apart from the fact that the receptionist was very friendly and he facilitate our early check in the rest was a disaster. The room was very dirty and the bed sheets had stains. They haven't changed the bed sheets in neither if the sofa bes nor the double bed. Same unfortunately for the towels. The room was so dirty looked like it hasn't been cleaned for ages. Unfortunately when e realised it , it was already 8:30 pm and noone was at the reception after 8:00 pm to address the matter to. We wrote them a message at whatsapp but noone came back to us. We would not recommend it and we would never come back here. The toilet very dirty too and the was rust in some parts in the bathroom. Such a shame!

6

Cesar

Jan 20, 2026

·

Stayed 9 nights

The building is well located, central, and conveniently close to the beach, which makes it easy to access nearby attractions and services. The location is one of the main advantages of this property. However, the unit does not meet the standards expected of a luxury penthouse. The internet service did not function properly, the water pressure was poor, and there was significant noise due to a neighboring venue that hosts loud parties daily. Additionally, the television and audio system in the master bedroom were not operational. While the convenience of being close to everything is a positive aspect, the overall condition and amenities of the unit do not align with how it is advertised.

2

Claudia

Jan 17, 2026

·

Stayed 4 nights

Smell of urine constant (had to change apartments) Bugs coming out of the ceiling and in the shower. Very loud music at night especially on Friday night from a nearby nightclub. Sound of compressors constant all night long. Beds are old and pillows are lumpy. No blankets and towels were very old.

4

Jacqueline

Jan 17, 2026

·

Stayed 4 nights

Nothing worked especially the internet

Calle 2 Norte Entre Avenida 30 y 35, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

A stay at this apartment places you in the heart of Playa del Carmen, within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This apartment is 0.6 mi (0.9 km) from Playacar Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.

Playa del Carmen Main Beach(0.4 miles)

Mercado Playa del Carmen(0.4 miles)

Quinta Avenida(0.4 miles)

Founders Park(0.4 miles)

Central Square(0.4 miles)

Chabad Playa del Carmen(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 21:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited and height restrictions apply.

No pets are allowed, and service animals are not permitted at this property.

Check-in is from 3:00 PM to 9:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The property features elevators and step-free entrances. Additional accessibility details are not specified.

The property is located in the heart of Playa del Carmen, within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. It is approximately 0.6 miles from Playacar Beach and the Playa del Carmen Maritime Terminal.

Yes, there is an indoor pool available for guests, with access from 8:00 AM to 9:00 PM.

Children are welcome, and one child aged 6 years or younger can stay free when using existing bedding in the parent or guardian's room.

The property does not offer cribs or extra beds, and advance requests for additional sleeping arrangements are not available.

Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue

Amenities

Property description

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