Mar Azul Suites 5ta Av
From
$37
/ night
Select dates to see prices and availability
From
$37
/ night
About this property
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Amenities
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include express check-in, express check-out, and multilingual staff.
Dining
A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 10 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Location
With a stay at Mar Azul Suites 5ta Av, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Playa del Carmen Main Beach. This hotel is 0.8 mi (1.3 km) from Mamitas Beach and 0.9 mi (1.5 km) from Playa del Carmen Maritime Terminal.
What's nearby
Quinta Avenida(0.1 miles)
Frida Kahlo Museum(0.1 miles)
Chabad Playa del Carmen(0.1 miles)
Playa del Carmen Main Beach(0.2 miles)
Mercado Playa del Carmen(0.2 miles)
Founders Park(0.2 miles)
3D Museum of Wonders(0.2 miles)
Portal Maya(0.2 miles)
Playa del Carmen Lighthouse(0.3 miles)
Calle 12(0.3 miles)
Calle Corazón(0.3 miles)
Playacar Beach(0.3 miles)
Playa del Carmen Maritime Terminal(0.3 miles)
Central Square(0.3 miles)
Riviera Gran Casino(0.3 miles)
Cozumel Intl. Airport (CZM)(21 miles)
Cancun Intl. Airport (CUN)(35.2 miles)
Tulum Intl. Airport (TQO)(65.9 miles)
Airport shuttle
Non-Smoking Rooms
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Location
5ta. Avenida entre Calle 4 y 6, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico
Quinta Avenida (0.1 miles)
Frida Kahlo Museum (0.1 miles)
Chabad Playa del Carmen (0.1 miles)
Playa del Carmen Main Beach (0.2 miles)
Mercado Playa del Carmen (0.2 miles)
Founders Park (0.2 miles)
Room options
7
Family Apartment (4)
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
10
Family Apartment (6)
Room details
3× Queen Beds
Sleeps 6
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
9
Comfort Apartment, Balcony
Room details
1 Queen Bed
and 1 Sofa Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Xtudio Balcony
Room details
1 King Bed
Sleeps 2
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
3
Standard Room
Room details
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
11
Standard Apartment (Econo Xtudio)
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Mar Azul Suites 5ta Av
6.7
Pleasant
Based on 244 verified reviews
Who stays here?
Business
9%
Couple
59%
Family
5%
Group
13%
Solo
11%
What guests think
AI-generated summary based on recent guest reviews
At Mar Azul Suites 5ta Av, travellers consistently praise the central 5th Avenue location near shops and the beach, but many also report extreme nightclub noise next door with vibrations that make sleep difficult until about 3 a.m.
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What guests think
At Mar Azul Suites 5ta Av, travellers consistently praise the central 5th Avenue location near shops and the beach, but many also report extreme nightclub noise next door with vibrations that make sleep difficult until about 3 a.m.
Several reviews note mismatched listings: pool access is off-site or unavailable, and the included breakfast is minimal and served at another property, with cooked items costing extra. Rooms are often described as dated with uncomfortable mattresses, weak water pressure or no hot water, and unreliable Wi‑Fi, though a few guests found them tidy and said staff were helpful, including relocating rooms. Service feels mixed—some report friendly, responsive staff, while others faced confusing check‑in at another site and slow follow‑up. Best for late‑night travellers who prioritize location over quiet or full amenities.
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AI-generated summary based on recent guest reviews
Facilities
Several reviews say there is no on-site pool; any access is at another property rather than at Mar Azul Suites 5ta Av.
Related guest reviews
8
Claudia
Nov 2, 2024
·
Stayed 1 night
Las habitaciones son bonitas, y la atención es muy buena, solo que en la publicación decía que contaba con alberca y no contaba con alberca, y las camas son un poquito incómodas.
Las habitaciones son bonitas, y la atención es muy buena, solo que en la publicación decía que contaba con alberca y no contaba con alberca, y las camas son un poquito incómodas.
2
Lanie
Dec 31, 2024
·
Stayed 2 nights
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
6
Karina
Jul 22, 2024
·
Stayed 7 nights
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
4
Rosemary
Jan 22, 2025
·
Stayed 10 nights
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
6
Amanda
Mar 29, 2024
·
Stayed 6 nights
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
6
Javier
Nov 18, 2024
·
Stayed 4 nights
No tiene alberca, no sale presión en la regadera, antro al lado
No tiene alberca, no sale presión en la regadera, antro al lado
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple guests mention dust, stained or worn linens, and poor upkeep, while a few report tidy rooms and good housekeeping.
Related guest reviews
10
eduardo
Aug 22, 2023
·
Stayed 2 nights
Exelente lugar la verdad, y la limpieza exelente por parte de Eusebio Lo recomiendo
Exelente lugar la verdad, y la limpieza exelente por parte de Eusebio Lo recomiendo
2
Abraham
Nov 14, 2024
·
Stayed 6 nights
WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. Stay or book at your own risk!
WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. Stay or book at your own risk!
2
Lanie
Dec 31, 2024
·
Stayed 2 nights
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
4
Sandra
Mar 20, 2025
·
Stayed 4 nights
la regadera casi no sale agua y tardamuchisimo para que salga agua ribia solo el aire acondiciinado muy muy malo.nunca te cambian roallas nunca te asean el cuarto. nunca cambiaron sabanas.el area miy buena .pero el cuarto muy mal.
la regadera casi no sale agua y tardamuchisimo para que salga agua ribia solo el aire acondiciinado muy muy malo.nunca te cambian roallas nunca te asean el cuarto. nunca cambiaron sabanas.el area miy buena .pero el cuarto muy mal.
4
Andrea Valencia
Oct 12, 2024
·
Stayed 4 nights
Compré mi paquete y me incluía desayuno continental a lo cual me ofrecían solo té y pan, durante mis 4 noche de estancia no tuve agua caliente y solo una vez hicieron la limpieza, eso es algo que tendrían que hacer, no digo el ruido que también es insoportable pero entiendo que no está directamente en sus manos, la encargada o dueña solo dio largas en arreglar las problemáticas presentadas.
Compré mi paquete y me incluía desayuno continental a lo cual me ofrecían solo té y pan, durante mis 4 noche de estancia no tuve agua caliente y solo una vez hicieron la limpieza, eso es algo que tendrían que hacer, no digo el ruido que también es insoportable pero entiendo que no está directamente en sus manos, la encargada o dueña solo dio largas en arreglar las problemáticas presentadas.
10
Phuong
Aug 18, 2024
·
Stayed 2 nights
Staff: friendly, kind Neat and tidy room
Staff: friendly, kind Neat and tidy room
4
Gloria
Jan 9, 2025
·
Stayed 9 nights
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
2
Luis
Aug 19, 2023
·
Stayed 7 nights
nada que ver las fotos que exponen en Expedia a lo que encontre, un cuarto con muebles viejos despintados, cortinas sucias, las sabanas y tohallas estaban amarillas y deshilachadas, el refrigerador todo oxidado, los implementos de cocina solo dos platos 2 vasos y dos tazas que ninguno hacian juego, no tenia cafetera ni tostadora como muestran en las fotos, las discotecas vecinas ponian una musica infernal de 9 pm a 3 am todos los dias que las ventanas vibraban, el sabado amanecimos sin agua, en fin todo un desastre de vacaciones, Expedia deberia de inspeccionar para no denigran su nombre con hoteles de esa categoria. el desayuno continental que ofrecia el hotel era una verguenza, dos cucharadas de revoltillo dos cucharadas de frijoles refritos y una tostada fria y dura, no habia mantequilla y el jugo ne naranja era del color de una limonada y no sabia a nada, en fin todo un cumulo de decepciones para una semana de pesadilla.
nada que ver las fotos que exponen en Expedia a lo que encontre, un cuarto con muebles viejos despintados, cortinas sucias, las sabanas y tohallas estaban amarillas y deshilachadas, el refrigerador todo oxidado, los implementos de cocina solo dos platos 2 vasos y dos tazas que ninguno hacian juego, no tenia cafetera ni tostadora como muestran en las fotos, las discotecas vecinas ponian una musica infernal de 9 pm a 3 am todos los dias que las ventanas vibraban, el sabado amanecimos sin agua, en fin todo un desastre de vacaciones, Expedia deberia de inspeccionar para no denigran su nombre con hoteles de esa categoria. el desayuno continental que ofrecia el hotel era una verguenza, dos cucharadas de revoltillo dos cucharadas de frijoles refritos y una tostada fria y dura, no habia mantequilla y el jugo ne naranja era del color de una limonada y no sabia a nada, en fin todo un cumulo de decepciones para una semana de pesadilla.
8
Diana
Jun 23, 2024
·
Stayed 7 nights
Hier moet je alleen slapen als je zelf ook op stap gaat tot 3:00. De rooftop bar naast het appartement heeft de bas zo hard staan dat de deuren en ramen mee vibreren. Appartementencomplex is schoon en de prijs kwaliteit verhouding is goed. Enige minpunt is dat ik een koffiezetapparaat mis in de keuken en misschien een oven. Keuken heeft alleen een koelkast en magnetron. Voor de rest een heerlijk verblijf gehad ondanks de regen.
Hier moet je alleen slapen als je zelf ook op stap gaat tot 3:00. De rooftop bar naast het appartement heeft de bas zo hard staan dat de deuren en ramen mee vibreren. Appartementencomplex is schoon en de prijs kwaliteit verhouding is goed. Enige minpunt is dat ik een koffiezetapparaat mis in de keuken en misschien een oven. Keuken heeft alleen een koelkast en magnetron. Voor de rest een heerlijk verblijf gehad ondanks de regen.
2
linda
Apr 23, 2023
·
Stayed 3 nights
Nous avons réservé cet hôtel pour 3 jours. Hôtel juste à côté d’une discothèque, Impossible de dormir jusqu’à 3heures du matin. Pas de réception pour vous accueillir, c’est un système de boîte à clefs et il faut appeler un numéro pour avoir le code, donc si vous êtes comme nous que vous n’avez pas de batterie et que vous ne parlez pas espagnol vous este à la rue. En fin ce n’est pas un hôtel 3 étoile mais un hôtel de passage. La chambre réservée pour 5 , n’était pas équipée pour 5 personnes, le troisième lit fermée à clefs. La réceptionniste est en plus très désagréable. Heureusement la responsable de l’entretien Clara est top et très souriante. Elle nous a ramené tout ce qui manquait comme le code wifi, le troisième lit, la machine à café le deuxième jour. Les draps sont tachés, il y a des trous dans les serviettes, la terrasse n’est pas protégée du soleil , il y a aucune réception , et aucune boisson chaude à l’accueil pour le petit déjeuner . Le wifi se coupe toute les 30 secondes. Les photos ne sont pas réalistes. Très bien pour faire la fête mais pas un séjour en famille. Point positif très bien situé, porche de la plage et en pleine rue commerçante.
Nous avons réservé cet hôtel pour 3 jours. Hôtel juste à côté d’une discothèque, Impossible de dormir jusqu’à 3heures du matin. Pas de réception pour vous accueillir, c’est un système de boîte à clefs et il faut appeler un numéro pour avoir le code, donc si vous êtes comme nous que vous n’avez pas de batterie et que vous ne parlez pas espagnol vous este à la rue. En fin ce n’est pas un hôtel 3 étoile mais un hôtel de passage. La chambre réservée pour 5 , n’était pas équipée pour 5 personnes, le troisième lit fermée à clefs. La réceptionniste est en plus très désagréable. Heureusement la responsable de l’entretien Clara est top et très souriante. Elle nous a ramené tout ce qui manquait comme le code wifi, le troisième lit, la machine à café le deuxième jour. Les draps sont tachés, il y a des trous dans les serviettes, la terrasse n’est pas protégée du soleil , il y a aucune réception , et aucune boisson chaude à l’accueil pour le petit déjeuner . Le wifi se coupe toute les 30 secondes. Les photos ne sont pas réalistes. Très bien pour faire la fête mais pas un séjour en famille. Point positif très bien situé, porche de la plage et en pleine rue commerçante.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and extremely noisy due to the adjacent club until around 3 a.m.; several guests cite uncomfortable mattresses, maintenance problems, and unreliable Wi‑Fi, though some found them spacious or cute.
Related guest reviews
2
Ella
Dec 27, 2024
·
Stayed 1 night
The place is next to the bar that plays music until 2 am. The speaker is next to the room. We could feel the vibrations of the music. We have a child. It was impossible to sleep. At midnight we left and found a different place to stay. Not recommended unless you are out all night
The place is next to the bar that plays music until 2 am. The speaker is next to the room. We could feel the vibrations of the music. We have a child. It was impossible to sleep. At midnight we left and found a different place to stay. Not recommended unless you are out all night
4
Nicolas
Sep 12, 2024
·
Stayed 1 night
The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!!
The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!!
8
BISMA
Jun 30, 2024
·
Stayed 4 nights
Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option.
Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option.
6
Karina
Jul 22, 2024
·
Stayed 7 nights
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
4
Gloria
Jan 9, 2025
·
Stayed 9 nights
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
6
Clifford
Oct 12, 2023
·
Stayed 5 nights
Tough to get keys, difficult to locate staff but great location and large rooms
Tough to get keys, difficult to locate staff but great location and large rooms
4
Rosemary
Jan 22, 2025
·
Stayed 10 nights
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
8
Diana
Jun 23, 2024
·
Stayed 7 nights
Hier moet je alleen slapen als je zelf ook op stap gaat tot 3:00. De rooftop bar naast het appartement heeft de bas zo hard staan dat de deuren en ramen mee vibreren. Appartementencomplex is schoon en de prijs kwaliteit verhouding is goed. Enige minpunt is dat ik een koffiezetapparaat mis in de keuken en misschien een oven. Keuken heeft alleen een koelkast en magnetron. Voor de rest een heerlijk verblijf gehad ondanks de regen.
Hier moet je alleen slapen als je zelf ook op stap gaat tot 3:00. De rooftop bar naast het appartement heeft de bas zo hard staan dat de deuren en ramen mee vibreren. Appartementencomplex is schoon en de prijs kwaliteit verhouding is goed. Enige minpunt is dat ik een koffiezetapparaat mis in de keuken en misschien een oven. Keuken heeft alleen een koelkast en magnetron. Voor de rest een heerlijk verblijf gehad ondanks de regen.
4
Moses
Nov 21, 2024
·
Stayed 14 nights
Entspricht nicht dem, was angeboten wurde. Das Interkontinentale Frühstück besteht aus Kaffee, Toast, Butter und Marmelade. Alles weitere muss teuer betahlt werden. Dafür musste man einen halben Kilometer in ein anderes Hotel laufen. Der Wasserdruck ist so schwach, dass das Duschen zu einer Torture wurde. Die Toiletenspühlung funtionierte nur, wenn direkt nach dem Spühlen an den Spühlkasten gehauen hat und ca 10 min wartete bis der Kasten wieder voll war. Einen Tag lang hatten wir gar kein Wasser und unsere Nachrichten an die Unterkunft wurden einfach ignoriert. Die Küchenutensilien bestehen aus 2 Teller, 2 verschiedene Gläser paar Messer, einen Topf und einem kaputten Messbecher. Toilettenpapier war Mangelware und musste erbettelt werden. Die > 500 Mbit Internet hatten vielleicht paar Kbit und war von vielen Ausfällen geprägt. Mit Kabelanschluss im TV meinte man wohl das Stromkabel, was ihn nutzlos machte. Es war zwar ein Smart TV, aber die Internetleitung reichte nicht für einen Stream aus. Der Zustand würde ich als heruntergekommen beschreiben.
Entspricht nicht dem, was angeboten wurde. Das Interkontinentale Frühstück besteht aus Kaffee, Toast, Butter und Marmelade. Alles weitere muss teuer betahlt werden. Dafür musste man einen halben Kilometer in ein anderes Hotel laufen. Der Wasserdruck ist so schwach, dass das Duschen zu einer Torture wurde. Die Toiletenspühlung funtionierte nur, wenn direkt nach dem Spühlen an den Spühlkasten gehauen hat und ca 10 min wartete bis der Kasten wieder voll war. Einen Tag lang hatten wir gar kein Wasser und unsere Nachrichten an die Unterkunft wurden einfach ignoriert. Die Küchenutensilien bestehen aus 2 Teller, 2 verschiedene Gläser paar Messer, einen Topf und einem kaputten Messbecher. Toilettenpapier war Mangelware und musste erbettelt werden. Die > 500 Mbit Internet hatten vielleicht paar Kbit und war von vielen Ausfällen geprägt. Mit Kabelanschluss im TV meinte man wohl das Stromkabel, was ihn nutzlos machte. Es war zwar ein Smart TV, aber die Internetleitung reichte nicht für einen Stream aus. Der Zustand würde ich als heruntergekommen beschreiben.
4
nallely
Nov 27, 2024
·
Stayed 1 night
No es como está en las fotos y la cama está súper dura la vdd no descansamos nada no dejaron clave de internet la vdd solo lo usamos para dormir como 5 hrs por que nuestro vuelo llegó casi de madrugada. No lo recomiendo, ahí otros en la misma quinta avenida por el mismo costo y están mucho mejor
No es como está en las fotos y la cama está súper dura la vdd no descansamos nada no dejaron clave de internet la vdd solo lo usamos para dormir como 5 hrs por que nuestro vuelo llegó casi de madrugada. No lo recomiendo, ahí otros en la misma quinta avenida por el mismo costo y están mucho mejor
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful, but check-in and communication can be confusing or slow, with key pickup at another location and limited on-site reception.
Related guest reviews
2
Abraham
Nov 14, 2024
·
Stayed 6 nights
WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. Stay or book at your own risk!
WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. Stay or book at your own risk!
4
Carla Desireé
Jun 18, 2023
·
Stayed 4 nights
La habitacionestuvo bien, pero cuando reporte un problema con un servicio, cuando lo revisaron no me informaron acerca de si estaba solucionado o no, tuve que estar preguntando yo, no hubo alguien en la recepción para darme o recibir las llaves. La limpieza es buena
La habitacionestuvo bien, pero cuando reporte un problema con un servicio, cuando lo revisaron no me informaron acerca de si estaba solucionado o no, tuve que estar preguntando yo, no hubo alguien en la recepción para darme o recibir las llaves. La limpieza es buena
10
Jamie
Nov 7, 2023
·
Stayed 4 nights
Very friendly staff. Spanish-speaking but very nice.
Very friendly staff. Spanish-speaking but very nice.
6
Karina
Jul 22, 2024
·
Stayed 7 nights
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
10
Phuong
Aug 18, 2024
·
Stayed 2 nights
Staff: friendly, kind Neat and tidy room
Staff: friendly, kind Neat and tidy room
6
Clifford
Oct 12, 2023
·
Stayed 5 nights
Tough to get keys, difficult to locate staff but great location and large rooms
Tough to get keys, difficult to locate staff but great location and large rooms
2
ADRIAN
Jul 13, 2023
·
Showed up 7/11/23 at arnd 4pm. Was directed to the bldg across to check in... well... there is no one to check us in. Some security lady made us wait with no update who will check us in. Very disappointing.... waited almost an hour in the heat and cramped entryway. I felt we were scammed...messaged them but no response. Working on getting my refund thru travelocity now.
Showed up 7/11/23 at arnd 4pm. Was directed to the bldg across to check in... well... there is no one to check us in. Some security lady made us wait with no update who will check us in. Very disappointing.... waited almost an hour in the heat and cramped entryway. I felt we were scammed...messaged them but no response. Working on getting my refund thru travelocity now.
6
Amanda
Mar 29, 2024
·
Stayed 6 nights
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
2
linda
Apr 23, 2023
·
Stayed 3 nights
Nous avons réservé cet hôtel pour 3 jours. Hôtel juste à côté d’une discothèque, Impossible de dormir jusqu’à 3heures du matin. Pas de réception pour vous accueillir, c’est un système de boîte à clefs et il faut appeler un numéro pour avoir le code, donc si vous êtes comme nous que vous n’avez pas de batterie et que vous ne parlez pas espagnol vous este à la rue. En fin ce n’est pas un hôtel 3 étoile mais un hôtel de passage. La chambre réservée pour 5 , n’était pas équipée pour 5 personnes, le troisième lit fermée à clefs. La réceptionniste est en plus très désagréable. Heureusement la responsable de l’entretien Clara est top et très souriante. Elle nous a ramené tout ce qui manquait comme le code wifi, le troisième lit, la machine à café le deuxième jour. Les draps sont tachés, il y a des trous dans les serviettes, la terrasse n’est pas protégée du soleil , il y a aucune réception , et aucune boisson chaude à l’accueil pour le petit déjeuner . Le wifi se coupe toute les 30 secondes. Les photos ne sont pas réalistes. Très bien pour faire la fête mais pas un séjour en famille. Point positif très bien situé, porche de la plage et en pleine rue commerçante.
Nous avons réservé cet hôtel pour 3 jours. Hôtel juste à côté d’une discothèque, Impossible de dormir jusqu’à 3heures du matin. Pas de réception pour vous accueillir, c’est un système de boîte à clefs et il faut appeler un numéro pour avoir le code, donc si vous êtes comme nous que vous n’avez pas de batterie et que vous ne parlez pas espagnol vous este à la rue. En fin ce n’est pas un hôtel 3 étoile mais un hôtel de passage. La chambre réservée pour 5 , n’était pas équipée pour 5 personnes, le troisième lit fermée à clefs. La réceptionniste est en plus très désagréable. Heureusement la responsable de l’entretien Clara est top et très souriante. Elle nous a ramené tout ce qui manquait comme le code wifi, le troisième lit, la machine à café le deuxième jour. Les draps sont tachés, il y a des trous dans les serviettes, la terrasse n’est pas protégée du soleil , il y a aucune réception , et aucune boisson chaude à l’accueil pour le petit déjeuner . Le wifi se coupe toute les 30 secondes. Les photos ne sont pas réalistes. Très bien pour faire la fête mais pas un séjour en famille. Point positif très bien situé, porche de la plage et en pleine rue commerçante.
10
David
Jan 29, 2025
·
Stayed 4 nights
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
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AI-generated summary based on recent guest reviews
Location
Central on 5th Avenue with easy access to shops and the beach, but immediately beside a nightclub that makes nights very loud until about 3 a.m.
Related guest reviews
8
Michael
Nov 22, 2023
·
Stayed 2 nights
It’s a great price and location but the music is super loud from the clubs and you can’t go to sleep early. The loud music stops around 3am and then there’s another 20-30 minutes of loud singing and yelling.
It’s a great price and location but the music is super loud from the clubs and you can’t go to sleep early. The loud music stops around 3am and then there’s another 20-30 minutes of loud singing and yelling.
8
BISMA
Jun 30, 2024
·
Stayed 4 nights
Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option.
Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option.
10
María De Los
Feb 28, 2024
·
Stayed 3 nights
Todo súper, sobre todo la atención impecable súper bien ! solo no, nos gusto que hay un antro alado y se escucha como si estuvieras dentro !
Todo súper, sobre todo la atención impecable súper bien ! solo no, nos gusto que hay un antro alado y se escucha como si estuvieras dentro !
6
Karina
Jul 22, 2024
·
Stayed 7 nights
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
8
Sofia
Aug 31, 2024
·
Stayed 11 nights
Gute Lage, direkt am Strand und direkt in der Stadt. Nebenan ein Nachtclub, der etwas laut ist. Sonst super
Gute Lage, direkt am Strand und direkt in der Stadt. Nebenan ein Nachtclub, der etwas laut ist. Sonst super
4
Gloria
Jan 9, 2025
·
Stayed 9 nights
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
8
Guillermo
Mar 9, 2024
·
Stayed 1 night
Es un buen lugar si viajas solo. El ruido y la vibración de la música de los bares vecinos es muy alto. Pero al reservar aquí ya lo sabes. Además es lo que buscas. Cercanía con bares. Recomiendo totalmente este hotelito.
Es un buen lugar si viajas solo. El ruido y la vibración de la música de los bares vecinos es muy alto. Pero al reservar aquí ya lo sabes. Además es lo que buscas. Cercanía con bares. Recomiendo totalmente este hotelito.
6
Amanda
Mar 29, 2024
·
Stayed 6 nights
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
8
Teresa
Jun 17, 2024
·
Stayed 26 nights
Noisy at night time, very loud from next door techno "music"
Noisy at night time, very loud from next door techno "music"
10
David
Jan 29, 2025
·
Stayed 4 nights
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
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AI-generated summary based on recent guest reviews
Dining
The included breakfast is very basic (coffee and toast) and served at another property several blocks away; several guests felt misled or paid extra for cooked items.
Related guest reviews
2
Benjamin Jose
Mar 11, 2025
·
Stayed 6 nights
Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A)
Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A)
2
Lanie
Dec 31, 2024
·
Stayed 2 nights
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage.
4
Nicolas
Sep 12, 2024
·
Stayed 1 night
The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!!
The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!!
4
Thelma Rodríguez
Sep 23, 2024
·
Stayed 3 nights
El wifi no sirve, el desayuno de cortesía está en otra propiedad a 10 CUADRAS de distancia.
El wifi no sirve, el desayuno de cortesía está en otra propiedad a 10 CUADRAS de distancia.
6
Karina
Jul 22, 2024
·
Stayed 7 nights
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
6
DAVID
Jan 3, 2024
·
Stayed 5 nights
super noisy . night club opens until 3am .BEFORE 3am impossible to sleep. Now we know no5 ave is busy and noisy street and this hotel is just attached to night club 2- it took one hr for us to find the hotel this problem already mentioned but not fixed . Hotel name on the wall not easily seen . why not put a bigger sign !!! for tourist comfort please. 3-no toilet air ventilation (vent) 4 - for breakfast must go other hotel ‘ 5 internet and tv very slow
super noisy . night club opens until 3am .BEFORE 3am impossible to sleep. Now we know no5 ave is busy and noisy street and this hotel is just attached to night club 2- it took one hr for us to find the hotel this problem already mentioned but not fixed . Hotel name on the wall not easily seen . why not put a bigger sign !!! for tourist comfort please. 3-no toilet air ventilation (vent) 4 - for breakfast must go other hotel ‘ 5 internet and tv very slow
4
Rosemary
Jan 22, 2025
·
Stayed 10 nights
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
6
Amanda
Mar 29, 2024
·
Stayed 6 nights
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
2
Luis
Aug 19, 2023
·
Stayed 7 nights
nada que ver las fotos que exponen en Expedia a lo que encontre, un cuarto con muebles viejos despintados, cortinas sucias, las sabanas y tohallas estaban amarillas y deshilachadas, el refrigerador todo oxidado, los implementos de cocina solo dos platos 2 vasos y dos tazas que ninguno hacian juego, no tenia cafetera ni tostadora como muestran en las fotos, las discotecas vecinas ponian una musica infernal de 9 pm a 3 am todos los dias que las ventanas vibraban, el sabado amanecimos sin agua, en fin todo un desastre de vacaciones, Expedia deberia de inspeccionar para no denigran su nombre con hoteles de esa categoria. el desayuno continental que ofrecia el hotel era una verguenza, dos cucharadas de revoltillo dos cucharadas de frijoles refritos y una tostada fria y dura, no habia mantequilla y el jugo ne naranja era del color de una limonada y no sabia a nada, en fin todo un cumulo de decepciones para una semana de pesadilla.
nada que ver las fotos que exponen en Expedia a lo que encontre, un cuarto con muebles viejos despintados, cortinas sucias, las sabanas y tohallas estaban amarillas y deshilachadas, el refrigerador todo oxidado, los implementos de cocina solo dos platos 2 vasos y dos tazas que ninguno hacian juego, no tenia cafetera ni tostadora como muestran en las fotos, las discotecas vecinas ponian una musica infernal de 9 pm a 3 am todos los dias que las ventanas vibraban, el sabado amanecimos sin agua, en fin todo un desastre de vacaciones, Expedia deberia de inspeccionar para no denigran su nombre con hoteles de esa categoria. el desayuno continental que ofrecia el hotel era una verguenza, dos cucharadas de revoltillo dos cucharadas de frijoles refritos y una tostada fria y dura, no habia mantequilla y el jugo ne naranja era del color de una limonada y no sabia a nada, en fin todo un cumulo de decepciones para una semana de pesadilla.
4
Moses
Nov 21, 2024
·
Stayed 14 nights
Entspricht nicht dem, was angeboten wurde. Das Interkontinentale Frühstück besteht aus Kaffee, Toast, Butter und Marmelade. Alles weitere muss teuer betahlt werden. Dafür musste man einen halben Kilometer in ein anderes Hotel laufen. Der Wasserdruck ist so schwach, dass das Duschen zu einer Torture wurde. Die Toiletenspühlung funtionierte nur, wenn direkt nach dem Spühlen an den Spühlkasten gehauen hat und ca 10 min wartete bis der Kasten wieder voll war. Einen Tag lang hatten wir gar kein Wasser und unsere Nachrichten an die Unterkunft wurden einfach ignoriert. Die Küchenutensilien bestehen aus 2 Teller, 2 verschiedene Gläser paar Messer, einen Topf und einem kaputten Messbecher. Toilettenpapier war Mangelware und musste erbettelt werden. Die > 500 Mbit Internet hatten vielleicht paar Kbit und war von vielen Ausfällen geprägt. Mit Kabelanschluss im TV meinte man wohl das Stromkabel, was ihn nutzlos machte. Es war zwar ein Smart TV, aber die Internetleitung reichte nicht für einen Stream aus. Der Zustand würde ich als heruntergekommen beschreiben.
Entspricht nicht dem, was angeboten wurde. Das Interkontinentale Frühstück besteht aus Kaffee, Toast, Butter und Marmelade. Alles weitere muss teuer betahlt werden. Dafür musste man einen halben Kilometer in ein anderes Hotel laufen. Der Wasserdruck ist so schwach, dass das Duschen zu einer Torture wurde. Die Toiletenspühlung funtionierte nur, wenn direkt nach dem Spühlen an den Spühlkasten gehauen hat und ca 10 min wartete bis der Kasten wieder voll war. Einen Tag lang hatten wir gar kein Wasser und unsere Nachrichten an die Unterkunft wurden einfach ignoriert. Die Küchenutensilien bestehen aus 2 Teller, 2 verschiedene Gläser paar Messer, einen Topf und einem kaputten Messbecher. Toilettenpapier war Mangelware und musste erbettelt werden. Die > 500 Mbit Internet hatten vielleicht paar Kbit und war von vielen Ausfällen geprägt. Mit Kabelanschluss im TV meinte man wohl das Stromkabel, was ihn nutzlos machte. Es war zwar ein Smart TV, aber die Internetleitung reichte nicht für einen Stream aus. Der Zustand würde ich als heruntergekommen beschreiben.
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AI-generated summary based on recent guest reviews
2
Benjamin Jose
Mar 11, 2025
·
Stayed 6 nights
Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A)
Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A)
10
David
Jan 29, 2025
·
Stayed 4 nights
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
4
Rosemary
Jan 22, 2025
·
Stayed 10 nights
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10.
4
Gloria
Jan 9, 2025
·
Stayed 9 nights
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
6
Maria de jesus Rodriguez
Dec 29, 2024
·
Stayed 2 nights
Was 👍
Was 👍
FAQs about Mar Azul Suites 5ta Av
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What is the location of the property in relation to key landmarks?
The property is centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Playa del Carmen Main Beach. It is 0.8 mi (1.3 km) from Mamitas Beach and 0.9 mi (1.5 km) from Playa del Carmen Maritime Terminal.
What are the policies for guests staying with children?
One child 4 years old or younger stays free per registered adult when occupying the parent's or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-26: 36.76982902164459USD
- 2026-10-27: 27.356169239387512USD
- 2026-10-28: 28.837717619876862USD
- 2026-10-29: 26.721562029476164USD
- 2026-10-30: 41.438934335632325USD
- 2026-10-31: 40.1469917603302USD
- 2026-11-01: 37.971975639495845USD
- 2026-11-02: 37.936378244476316USD
- 2026-11-03: 41.09885693206787USD
- 2026-11-04: 53.16672625110626USD
- 2026-11-05: NO DATA
- 2026-11-06: 35.50601322870254USD
- 2026-11-07: 41.58914905872345USD
- 2026-11-08: 43.28447499652862USD
- 2026-11-09: 41.92614820472717USD
- 2026-11-10: 41.92614820472717USD
- 2026-11-11: 38.776721329193116USD
- 2026-11-12: 31.037270637874602USD
- 2026-11-13: 41.80374819236755USD
- 2026-11-14: 41.92614820472717USD
- 2026-11-15: 41.80374819236755USD
- 2026-11-16: 43.66479053375244USD
- 2026-11-17: 29.864284672336577USD
- 2026-11-18: 41.80374819236755USD
- 2026-11-19: 42.50238528247833USD
- 2026-11-20: 41.58914905872345USD
- 2026-11-21: 40.207376558990475USD
- 2026-11-22: 39.89382312091827USD
- 2026-11-23: 40.09769293476105USD
- 2026-11-24: 40.207376558990475USD
- 2026-11-25: 38.43455495635986USD
- 2026-11-26: 39.243669648857114USD
- 2026-11-27: 38.92574720798493USD
- 2026-11-28: 31.00145033454895USD
- 2026-11-29: 38.43455495635986USD
- 2026-11-30: 38.43455495635986USD
- 2026-12-01: 29.763313578472136USD
- 2026-12-02: 37.27651870788574USD
- 2026-12-03: 36.39587380142212USD
- 2026-12-04: NO DATA
- 2026-12-05: 37.27651870788574USD
- 2026-12-06: 30.087874440994263USD
- 2026-12-07: 30.087874440994263USD
- 2026-12-08: 37.7732730524826USD
- 2026-12-09: 37.4652859532547USD
- 2026-12-10: NO DATA
- 2026-12-11: 35.63404963680267USD
- 2026-12-12: 36.170545347976685USD
- 2026-12-13: 37.18988592544556USD
- 2026-12-14: 37.27651870788574USD
- 2026-12-15: 37.27651870788574USD
- 2026-12-16: 37.7732730524826USD
- 2026-12-17: 37.4652859532547USD
- 2026-12-18: 43.44621726345062USD
- 2026-12-19: 42.50119219230652USD
- 2026-12-20: 42.71579132595062USD
- 2026-12-21: 60.554472217025754USD
- 2026-12-22: 68.16715177024841USD
- 2026-12-23: 40.88296280731201USD
- 2026-12-24: 76.54005479415893USD
- 2026-12-25: 82.08384805549622USD
- 2026-12-26: 82.82421782638549USD
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools. This property's beach club is 600 yards (550 meters) away.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: PayPal
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- One child 4 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
- Only registered guests are allowed in the guestrooms.
- Alcohol is not served at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Non-Smoking Rooms
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Services
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Express Check-In/Check-Out
Self Laundry
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Solarium
Adults Only
Activities
Outdoor Furniture
Terrace
Parking
Airport shuttle