The Kensington Hideaway

We are unable to comment as when we arrived we were told there was no room available due to a problem with the allocated room and all others fully booked. The staff were very apologetic and were keen to do everything they could to help us including arranging a room at the local holiday inn and offering to call us a taxi or being accompanied by a member of staff. We did decline the taxi and the member of staff to accompany us. It took a while for the holiday inn to find the email and the booking but they did eventually sort it out once we had telephoned the Kensington Hideaway and passed the phone over to the staff at the Holiday Inn. Unfortunately the room we were given was much smaller than the one we had paid for and have to date not been offered any compensation for this but at least we eventually have a bed for the night. We can’t fault the Kensington Hieaway for any of this other than being apparently unable to contact us in advance to inform us of the problem and the changed arrangements.

Stunning hotel, great location, we were treated amazingly well, thank you

the room is very very tiny

The staff were very helpful and professional, and everything was satisfactory overall. However, the room was extremely small.

I had a room in the lower ground, LG5, very noisy with the restaurant above and the staff room next door, so impossible to sleep before 11.30 pm and after 6.15 am, no window. I was in the cave. I would not recommend if you want to stay for work