Novotel México City Centro Histórico

Great location and pet friendly hotel

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. I can offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal closet for storing one suitcase - the other person must put their suitcase on the floor. One must live out of their suitcase during the entire stay. This can easily be remedied by having more hangers and 1 or 2 folding luggage racks available. Another side table by the bed would be nice too, and a mini fridge.

La propiedad muy bien, malo que no hay estacionamiento. Pero lo pésimamente malo fue la bienvenida de parte del personal de recepción.

Super friendly and professional staff. Curtains didn't close 100% of the way allowing too much light into the room. Since one comes to a hotel to sleep, that was a problem. When I unplugged my phone the ENTIRE outlet box and the wires came out of the wall. Very dark room. Needs more lights if one wants. Gym and terrace were nice. Restaurant mediocre at best.

Recommend Great location and would stay there again. Would suggest this hotel to others. Less than 2 blocks from the Pino Suarez Metro (subway) station. Less than a mile (walkable) to the Zocalo or one metro stop away. Pino Suarez Metro station has many food vendors and merchandise for sale. Has restaurant and bar on site. Must go to the Zocalo. Great shower! 5 star shower! Only problem (minimal) was getting a second card for elevator and room entry. I guess they wanted us to download an app to the cell phone for the elevator and room access. We had two male adults on the trip and needed two cards. I would recommend this hotel. Great metro subway access. Very safe with both police and private security at the hotel and surrounding areas.

In the historic district. Lovely terrace on the second floor

Positives; Central location as the Zócalo can be walked to within 15 minutes. Excellent staff who are willing to assist and enjoyed their gym with new equipment. Negatives; Very limited counter space to store belongings. Tiny trash cans that are practically useless. Noisy area with motorists honking their horns starting at 6am and loud motorcycles zooming by during sleep hours. Don’t get me started with the group that hangs out near the water fountains down the street. Drum beating until 11:00-11:30pm 3-4x a week.

Good customer service, daily room service and ok roof facilities. There were no fridge and kettle in the room which made our stay a bit difficult.

I really enjoyed my stay at this place. It met all my expectations. Very satisfied and definitely would consider it on my next visit there. The only thing it has no parking area, but for me that wasn't a big deal.

Modern, clean and very well maintained. Check-in and check-out very smooth. An excellent experience. Mobile key could be improved, particularly in the elevator.

Cleanliness and the service was excellent. Thank you for making our trip so memorable!

The room was smaller than expected, but very clean and neat. The staff is really friendly and really take care of you. The location seems unsafe after dark, during the day is perfect and really a few blocks away from the "Centro Historico" area.

Staff were very courteous and pleasant, location was good, room was clean and spacious.

Clean and friendly

Room very clean. Beds are comfortable. Staff was nice, helpful. Check in fast , smoothly for our big group with 13 rooms.

Habitaciones sucias y regadera con drenaje tapado ml servicio de recepción falta mucho que aprender sobre la atención al cliente, solo se necesita una persona para atender un cliente parece que la acumulación de su personal es un desperdicio el hotel no es un mercado es un prestador de servicios saludos

Great stay. Close to public transportation. Hotel was clean and staff were friendly. Great location

Excelente ubicación, propiedad en excelentes condiciones

Nice room, but bathroom walls dirty, gym equipment dirty, no towels

I had a really bad experience in this Hotel. I got bit while being in both beds and ended up paranoid in the last 2 nights. My plan did not go as planned with the people I agreed to stay with and felt I was in over charged due to the changes which I was given wrong information for. Lastly, the towels in my room were dirty as if they weren’t wash (2) to be specific, thank god I had my personal one and so my mother. Overall, great area to stay in but not the best hotel. Won’t be coming back and won’t recommend either. I have pictures of the above if needed.

very noisy inside,,matrix and pillows unconfortable

Nice hotel in the heart of the city so easy access to nearby places. However there were several small items which held it back from being a great stay, such as lack of fridge, poor lighting, small room, robes, etc. This is more hotel you'd stay at for work.

Internet didn't work well throughout the entire stay.

The room has a door connecting with next door. We can smell next door guest smoking in the night. We had a lunch at the restaurant in hotel lobby. The clams are not fresh.

I usually enjoy Novotels. This one is poorly assembled. The shower in our room leaked all over the floor. The plug came out of the wall when I unplugged my computer. The coffee maker didn't work well. And why wasn't there more than one hook to hang towels to dry? The neighborhood is a little sketchy. In all, it is functional. Just not great

Super friendly and professional staff. Curtains didn't close 100% of the way allowing too much light into the room. Since one comes to a hotel to sleep, that was a problem. When I unplugged my phone the ENTIRE outlet box and the wires came out of the wall. Very dark room. Needs more lights if one wants. Gym and terrace were nice. Restaurant mediocre at best.

Overall very conveniently located, clean and Morden. The only problem is noise and water sound running through the pipes and can get noisy.

Well located hotel, 2 mins from Pinar Suarez Metro. Staff are very good at sorting everything out. Very busy traffic area, noise can be an issue in some rooms facing the road. Rooms at the back are much quieter and very comfortable. Showers are amazing as is the breakfast buffet.

Positives; Central location as the Zócalo can be walked to within 15 minutes. Excellent staff who are willing to assist and enjoyed their gym with new equipment. Negatives; Very limited counter space to store belongings. Tiny trash cans that are practically useless. Noisy area with motorists honking their horns starting at 6am and loud motorcycles zooming by during sleep hours. Don’t get me started with the group that hangs out near the water fountains down the street. Drum beating until 11:00-11:30pm 3-4x a week.

Good customer service, daily room service and ok roof facilities. There were no fridge and kettle in the room which made our stay a bit difficult.

Great staff very helpful , friendly and great customer service

Staff were very courteous and pleasant, location was good, room was clean and spacious.

I thought everything was good about the hotel and the staff were excellent so helpful. A special things to Antonio, Alex, Paola, and Adrian. I can’t mention the others because I don’t know their names. I would definitely stay there again.

I had one of the most frustrating hotel experiences I’ve ever encountered. When the air conditioner in my room malfunctioned and no longer produced cold air (error code U9-01, the staff refused to let me switch rooms and even accused me of moving the air conditioner—which was absurd. After a long back-and-forth, I finally managed to negotiate a smaller room, only to find that the air conditioner in that one was also malfunctioning with the exact same error Code U9-01. The temperature in my room was 24°C / 75°F, far too warm to sleep comfortably. It wasn’t until I threatened to check out that they finally offered me a room with a working AC. Poor customer service, no accountability, and a lack of basic hospitality. I would not stay here again and cannot recommend this hotel to anyone expecting comfort or professionalism.

All the staff are very friendly and caring! Not a single issue during my 10 day stay.

El personal de recepción sin capacitación, no me quisieron dar una llave extra de mi cuarto, querían que descargara una aplicación del hotel donde solo piden datos personales. No había un supervisor en el hotel que pudiera dar una llave adicional. Me cobraron por llevar a mi perro a pesar de que cuando llame antes de reservar mw dijeron que no tenía costo. No tiene estacionamiento y la zona está en pésimo estado, totalmente inseguro, no es recomendable para familias. Pedimos servicio al cuarto, la comida terrible, costo elevado y además se cobran la propina sin avisar.

Très décevant. Ne vous attendez pas à retrouve les normes de Novotel France. J ai mis 3 étoiles uniquement parce que les chambres sont sympas ( l hôtel est récent et une bonne literie ) en revanche aucune isolation phonique que ce soit avec l extérieur ou l intérieur or l hôtel est situé à côte d une grosse artère et proche d une place ou il y a régulièrement des manifestations donc c est très bruyant Le petit déjeuner bof bof. Très peu de sucré alors que le pain au chocolat est presque une institution au mexique nous n en avons jamais eu durant 1 semaine. Nous avons eu droit à de la baguette décongelée et confiture rien d autre. Mais le pire c est vraiment le personnel. On vous sert du café froid quand on le signale à l une des serveuses celle ci soupire devant vous. Les serveurs passent leur temps sur leur téléphone. Il n y a qu une seule jeune fille qui est charmante et toujours souriante sur le lot. Au niveau de la réception c est l incompétence qui regne et il faut pratiquement vous facher pour obtenir 2 clés pour votre chambre. Petite astuce pour le choix de votre chambre prenez le premier prix de toute façon on vous attribue ce qu il y a de disponibles nous avions 4 chambres supérieures soit les chambres les plus grandes dans le lot il n y en aavaitqu une seule d un peu plus grande les autres étaient bien plus petites Au niveau de la salle de bain excepté la chambre la plus grande les autres chambres n avaient ni peigne ni coton de demaquillage strictement rien

I had a great experience at Novotel. Staff cleaned my hotel room on a daily basis. The hotel is near a lot of great tourist spots that are not far by car. The staff is really friendly as well. I would recommend this hotel as well because in the area you get to experience more of the local way of life l.

Great staff at reception and we enjoyed our breakfast and dinners at the Delia Bistro, the staff provided excellent service. The meals were delicious! Thank you for your hospitality.

I did not like the behavior of the front desk (Sunday around 4pm) who was on duty. We left the room Sunday morning around 10am and we told the receptionist that we will need house keeping since only two bath towels were given and we were out of towels for the day. we came back around 4pm same day and found that room service was not done, so I called the receptionist and that girl told me she is sending someone right away, half an hour past I have call again and same girl answer and told me the same thing “sending it right away, I waited for another 20 minutes and than decide to go the reception and ask for supervisor. It was completely unacceptable behavior by front desk staff for not providing the services , as a customer we should not be asking four times for that’s hotel responsibility. We had very good experience everyday for the Breakfast, food was more like local, not to many options, but we never left hungry, we manage to get something to eat. I want to call out Ms: Natalia, she is outstanding and very professional.

Excelente opción muy limpio cerca del zócalo y el metro sin duda una gran opción

Very close to the metro and about 15 minutes away of the Zocalo. Def recommend.

Very professional personnel, six blocks from Zócalo, nice and comfortable rooms.

Located at old historic area, closed to the Metro Transport System station. You can ride 1 stop (15 mins) to the downtown & famous tourist spots i.e. Cathedral of CDMX, the plaza of revolution, Bellis of Arts & the Major Plaza of Maya archeological site.

Very close to El Zocalo and centric for further location. Take public transport when possible. Uber is a convenient option as well for groups

Well located hotel, 2 mins from Pinar Suarez Metro. Staff are very good at sorting everything out. Very busy traffic area, noise can be an issue in some rooms facing the road. Rooms at the back are much quieter and very comfortable. Showers are amazing as is the breakfast buffet.

Positives; Central location as the Zócalo can be walked to within 15 minutes. Excellent staff who are willing to assist and enjoyed their gym with new equipment. Negatives; Very limited counter space to store belongings. Tiny trash cans that are practically useless. Noisy area with motorists honking their horns starting at 6am and loud motorcycles zooming by during sleep hours. Don’t get me started with the group that hangs out near the water fountains down the street. Drum beating until 11:00-11:30pm 3-4x a week.

Great location.

Great stay. Close to public transportation. Hotel was clean and staff were friendly. Great location

Easy check in and out. Location is superb. So close to public transportation, walking distance to Historico Central Plaza. Pretty safe location too. Breakfast buffet is ok. Overall I will stay here again when I visit Mexico next time. Staff are very friendly and welcoming.

The location was convenient and not too far from the historic center. Good restaurant on site. Friendly staff.

The room has a door connecting with next door. We can smell next door guest smoking in the night. We had a lunch at the restaurant in hotel lobby. The clams are not fresh.

The hotel room was very nice. Helpful and friendly staff. The restaurant food was not great.

Super friendly and professional staff. Curtains didn't close 100% of the way allowing too much light into the room. Since one comes to a hotel to sleep, that was a problem. When I unplugged my phone the ENTIRE outlet box and the wires came out of the wall. Very dark room. Needs more lights if one wants. Gym and terrace were nice. Restaurant mediocre at best.

Need to clean chairs from the restaurant there are super dirty.

Yes it was effective, we received daily home keeping service and I loved the health breakfast

Breakfast was good

Great staff at reception and we enjoyed our breakfast and dinners at the Delia Bistro, the staff provided excellent service. The meals were delicious! Thank you for your hospitality.

Very new and comfortable hotel. I stayed before and they have added "Breakfast Included" option. It is an OK buffet style which needs to improve the items offered. The staff is attentive and very nice/polite.

El personal es exageradamente amable y el desayuno es muy poquita opcion pero lo que preparan esta muy rico y muy completo.