Hotel Club del Sol Acapulco by NG Hoteles

Horrible disgusting room. No toilet seat. Shower curtain looked like it was from a horror film. A chunk of counter was missing showing concrete, Elevators were broken too. I left. Staff were horrible and Hotel.com left us stranded. Stay away from this hotel and if you expect to be protected by this platform forget that too

I feel ripped off , I couldn’t stay a this hotel , I feel that the photos online were deceiving. Reality was that this hotel was not what was shown in the pictures, the hotel was literally falling apart, the rooms had broken windows, no covers on the beds, total unsanitary and neglected premises. I tried getting a refund but was told by staff that there was nothing they could do. I want a refund, ended un getting a different hotel. All 5 rooms that I got were dirty , had ripped towels and broken windows, this property should not be listed on Expedia.

I understand the hotel is recovering from the hurricane…for that, I expected to tolerate the poor condition of the hotel. The staff however were some of the worst. Our room was not ready until 4:30. Dozens of people left waiting for rooms and staff didn’t even apologize. We asked for a 1.5 hour late check out and we were laughed at.

Super

The entire hotel was pretty rundown, hallways had water dripping from the ceiling. It might have been nice at one time, but not anymore Staff was nice.