Poenamo Hotel

We had a nice stay, the staff where polite and friendly, the pool was clean, our child enjoyed the playground, the beds where comfortable. Not luxury but not bad for a family with young kids. We did note a concern that we mentioned to staff. I wouldn't say its as bad as some of the google reviews said but our room definitely needed some maintenance in the bathroom and kitchen.

Pool and spa under repairs

Large pool . Big yard . Cheap. Handy to food. Front door sticky

Shower extremely dirty around the door and seals. Very noisy with bar next door. Didn't get to sleep until about midnight.

Easy to find, room served its purpose. Close proximity to motoway, shops and gas stations, quiet also. The hotel courtyard has 3 restaurants that open up towards it which I thought was weird, (just my opinion) had no problem with it just thought it was weird. Takapuna golf club right next door a plus. Being that time of year with short staff we didnt receive house keeping so had to wait for linen etc. A small couch would be handy to have in room so you can sit and watch tv or read a book instead of lying on the bed. Pool was great and glad they had laundry facilities as this was part of a longer trip. Would definitely come back to stay.

The place was tidy and had a playground. The wifi connection was weak and the hot tub didn’t look very safe

Our room was dirty with dust on arrival. Our little boy also found a used mask under the bed when looking for a toy that went under it. It also wasn't serviced properly every day, i.e no toilet paper or new towels one day then no sugar or coffees the next. The shower was also hard to use as didn't have a proper shower mixer on it. The pool was also not keeped clean and was getting greener every day

There was rubbish not cleaned under the beds. Room was ok but needs a bit of upgrade. Carpets had stains on them and the pool looked green needs a repaint

Stayed in one of the newer apartments. Had everything we needed. - Straight-forward and painless check-in/check-out. - Warm. - Decent sound proofing. - Comfortable bedding. - Daily housekeeping. - All electronics worked as expected. - Protected basement parking space. - Convenient location - very short walk to conveniences. The only critique I have on the apartment is the shower. It is very spacious and the water is quick to warm up. However, there was a slight gap between the edge of the door and the frame. This gap allowed water to splash outside of the shower. Also, if you turn the water pressure too high, the water may rise higher than the stopper/seal where you enter the shower. The bathroom won't flood, but just be wary of this. Regardless, I enjoyed my stay there and will probably stay there again.

Basically a motel/hotel. It's clean, smells nice. Loud bar attached. Quite dated. Mostly comfortable everything you need.

Room was dirty. Hair on the floor. The floor is not mopped this place need a renovation not worth the money.

Staff were super lovely, room was spotless had an issue with the toilet not flushing and they fixed it in 5 minutes and a good price

Very unclean - fridge, shower, dust and build up everywhere, glass rings on the furniture, stove top and rangehood, , cigarette butts everywhere in the sheltered stair cases, no smoke alarms in room, uncomfortable beds, room stinks of air freshener - so much so that my own linen needs cleaning, broken lamps next to bed. yes its cheap but heck its gross

it's dirty.

Room was barely cleaned before we arrived. There was a stack of dirty dishes sitting outside that sat there for two more days after we were accused of leaving them there. Ants in the kitchen which were so bad we had to buy our own poison to keep them away from our food. Bathroom light was broken and door didn't close. Extensive mould in the bathroom. Balcony door can be pushed open even when locked. Stove element was broken. Dish liquid was basically water. Stains on bedding and carpets. Curtains fell off the rail immediately. Fridge frozen section completely frosted over and leaked over everything in the fridge. Found multiple cockroaches in the bedroom during our stay. Tap water for shower and sink is hot enough to burn skin, plus shower handle is way too easy to bump which is a safety hazard.

Room was dirty especially the toilet which had stains in the toilet bowl and the carpet was dirty and old. there was a pool, and it's adjacent to a bar where people can watch you take a dip...At least put up a divider.... Won't go back...looks like they don't care much.

Staff were welcoming and friendly. Restocked room on second day whilst we were out which was nice. Shower was filthy with pink grime around the seals and slimy glass. Pink smudge on toilet paper. Many guests smoking cannabis on premise. Wouldn't stay here again. Room also very stuffy and the air con unit emitted an unpleasant odour when we tried to use it.

When we first checked in our room was disgusting. Mould everywhere in bathroom and previous peoples used soap still in the shower - which leads me to wonder if it was even cleaned in the first place. After complaining and asking for our money back to rebook somewhere else, wewere told thay we would have to get in touch with Expedia for a refund because we booked online, even though we paid the hotel directly when we arrived. The offered us another room, which we looked at and said no as it was right by the onsite bar and had the same awful deodorizing cleaning smell as our current room. They then offered us a room in their brand new apartment block, but this woukd come at a discounted price. We had a look at this and agreed, feeling stuck as They were not going to give us our momey back. Once we moved our bags and were about to sit on the couch we noticed huge dirty marks on the couch and honestly the place didn't feel much cleaner, it was just newer.

We had a wonderful stay at the Poenamo Hotel. Beds were super comfortable and one of the cleanest hotels I've ever stayed in.

There’s no doubt the Poenamo is past its prime but the room was clean, the shower was hot and the bed very comfortable. Put those things together with a decent room rate and I will certainly tell my friends and I will be back next time I’m in town.

If you get room 26, demand a change. The swampy bit outside the bathroom window means that your room will stink of sewage all the time. I hope their apartments are in better condition cause the rest aren't. Friendly service in the fro,nt, and that's about it.

Convenient location. Terrible wifi connection.

I absolutely would not have booked here if I knew there was a pub right outside my room playing very loud music through the night. The people from the pub can see right into your room. Do not book this place if you want to get sleep!

Really well appointed and spacious. I wish I needed to stay longer!

We stayed in one of the deluxe king apartments further down the road from reception. A nice setup with everything we needed. Very modern interiors. Was clean internally, very comfortable bed with nice crisp linens. A definite bonus having a secured under building garage parking, although would have been easier to get into if we had a smaller vehicle than a truck. Property had a nice bar, plenty of eating places nearby. Close to a has station, and our commute to Southern Cross Hospital was easy, fast and convenient. Staff at reception and onsite bar were very welcoming and friendly.

Lights didn't work, pillows smelled like spew, over powering smell of cleaning products. Noisy, very dated

Rooms need a facelift

Didnt like the fact the wifi would cut out ever few seconds couldnt have a hood connection for 1minit the whole stay.

Basically a motel/hotel. It's clean, smells nice. Loud bar attached. Quite dated. Mostly comfortable everything you need.

Nice, modern apartment, clean snd spacious. Bed was comfortable, central heating was a nice feature. Massive bathroom and wardrobes.

Great staff who helped whenever needed.

Ree the receptionist went above board as our flight got delayed and she said that I’m a call away if you have any issues in checking in. Loved the big room and beds and the space coming with it. Freeway and restaurants all next door to us.

The light in my bathroom wasn’t working for the entire time of my stay after speaking to reception that advised it would be fixed the next day as I only noticed it wasn’t working until 8pm but when I got back to my room the next day at 8pm after working the whole day the light was not fixed. As I was checking out I spoke to reception and they advise to email in my complaint, I have done as instructed and I haven’t no received anything in return which is why I’m writing this now. Having to shower and use the toilet using my phone torch is not on especially since im paying for a service. Overall very disappointing

Receptionist is so friendly. Sorry I forgot her name. She served me on 10th Mar at 1pm. I like her service with smile. Great service :)

Sweet and attentive staff, clean and cozy rooms and close to alot of shops/restaurants for an easy carefree time. Ive been here a few times and the new upgrades arent going unnoticed, the team at poenamo make you feel very cared for and they have your best interest at heart. 10/10 stay and will be coming back.

Stayed for one night with a friend. We were only staying in Auckland to attend an event at 4pm. We arrived at 2:45pm to check in - were told room was not ready and to come back in 15-20 mins. Came back 30 mins later, told another 10 minutes. Explained to reception we needed to be ready for an event starting at 4pm, receptionist not bothered. Finally able to check in at 3:50pm and extremely late to our event. Extremely disappointed we were not offered another room that was ready or a discount, considering we had been on time for check in, and only been in town for one reason and missed half of it.

Good value ,easy to find , very helpful staff .Great value for money . Would stay again.

Easy check in and out, friendly staff

Great helpful staff. Location and access

Arrived at 2.10pm & were told our room wasn\'t ready & to come back in 30mins. Arrive back at 2.45pm to check in & then we\'re told that the pool "had been thrashed over the weekend" so was unavailable & the restaurant was closed too. We live in Akl & only booked here to swim in the pool all day & then head over to the restaurant for dinner. Then we\'re given directions to our apartment which is not even on the same site as the reception, pool or restaurant but around the corner & a block away. We drive over to our apartment & get to the room only to find it hasn\'t been cleaned from the last guests. We drive back to reception to let them know, then wait around while they figure it out. We get given another apartment so we head back over there. We get to the room & there\'s dirty towels in the laundry tub, only 3 clean towels, 3 cups, 4 bowls, no pillows, blankets or clean linen for the sofa bed & one tiny rubbish bin for a 2 night, 5 guest stay. We were refunded $60 of the $560 that we paid to stay here which made things only slightly better.

This hotel is a convenient stopover for me on my way north as it has easy access to and from State Highway 1.It has a good range of dining options virtually on the same premise. Interior is looking a bit dated and good do with a refresh but otherwise very comfortable.

Purpose of visit was locality and motel was perfect.

It is conveniently located to SH1 making it easy to access at peak travel times.

Stayed here for one night on our way north. Handy to motorway turnoff and easy to get back on motorway next day. Plenty of on-site dining choices.

Have stayed here several times before and feel very much at home. Once living nearby on the North Shore we now live 2hours plus drive away so the Poenamo is very convenient for us when visiting Auckland.

very convenient to North Shore Hospital

Convenient location

Great location

Next to a gas station and food options for walkable convenience. Friendly staff. Value for money

Excellent location

This hotel is a convenient stopover for me on my way north as it has easy access to and from State Highway 1.It has a good range of dining options virtually on the same premise. Interior is looking a bit dated and good do with a refresh but otherwise very comfortable.

Stayed here for one night on our way north. Handy to motorway turnoff and easy to get back on motorway next day. Plenty of on-site dining choices.

Lots of restaurants and entertainment in walking distance.

Easy to find, room served its purpose. Close proximity to motoway, shops and gas stations, quiet also. The hotel courtyard has 3 restaurants that open up towards it which I thought was weird, (just my opinion) had no problem with it just thought it was weird. Takapuna golf club right next door a plus. Being that time of year with short staff we didnt receive house keeping so had to wait for linen etc. A small couch would be handy to have in room so you can sit and watch tv or read a book instead of lying on the bed. Pool was great and glad they had laundry facilities as this was part of a longer trip. Would definitely come back to stay.

Next to a gas station and food options for walkable convenience. Friendly staff. Value for money

No information in rooms. No breakfast available.no room service either. No sky TV. Staff were very friendly. Location ideal.clean and tidy

It’s a handy location and near eateries is good but the doors open from pub at the back on to motel area which is noisy. I only had a hand towel and no water glass.

There was no milk in the fridge for morning coffee and the late night swimmers were annoying. Loved the restaurant attached and the person at reception.

Nice place accessible bar and restaurant. The room smells nice and clean beddings. We will go back again.

I enjoyed my stay here but they had limited food options.