Holiday Inn Basingstoke by IHG

Old. Uncomfortable. Super Low level

Staff were very helpful, particularly front of house on 7th Feb, who sorted out the missing lampshade ( a bare bulb one side of the bed is not a great first impression) and the heating as the room was freezing on arrival. He also ordered a taxi ( Alpha) 2 hours before our booking at The Anvil Theatre. Taxi didn’t arrive, he chased and they said 5/6 mins, still didn’t arrive, he called again and the taxi clearly hadn’t left, luckily we hadn’t drunk anything so we rushed to our car and drove ourselves, and ran from the car park, made it with 10 mins to spare. Bed v comfortable, food good. GB News playing at breakfast not ideal, a bit far right and racist for many peoples taste, perhaps go more neutral with BBC?

The room was clean but looked tired. The bathroom wood was wet with possible leak coming from bath, the sink was very slow in emptying & the toilet took a long time to fill after flushing

comfy stay, thank you

excellent service of high quality throughout. A pleasing overall experience .Hopefully to be repeated in the future. Well done .