Name: Novotel Birmingham Centre
Address: 70 Broad Street, Birmingham, England, United Kingdom, Birmingham, West Midlands, GB
Price range: US$71–US$300 per night
Rating: 8.13

What guests think

At Novotel Birmingham Centre, reviewers consistently praise the central location and friendly staff, while noting dated rooms and occasional noise from nightlife or other guests, making it a convenient but sometimes less-than-quiet base in the city.

Rooms are often described as spacious or comfortable, but many mention tired decor, stained carpets, maintenance niggles, and the separate toilet without a sink. Facilities draw mixed feedback: on-site parking is tight, limited, and paid, lifts are small with occasional outages, but the bar area is pleasant. Breakfast and dining are generally well liked, with several compliments on variety and dietary care, though a few found hot items not hot enough. Expect a handy city stay with trade-offs in modernity, quiet, and parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site underground parking is frequently described as tight, limited, and paid (about £18), and there’s no lift from the car park; lifts are small and one was out of service during some stays. The bar area is generally pleasant but can close early.

Related guest reviews

8

Catherine

17 Mar 2025

·

Stayed 1 night

Friendly staff, great location, just be aware that the parking under the hotel is very limited

6

Michael

7 Jul 2025

·

Stayed 1 night

Very convenient and competitively priced for central Birmingham and the NIA/Utilita Arena. Car park very small and very tight if you have a bigger car. Bar was closed by 11 and the rooms are very basic and could do with a refresh - our room has a stained carpet. Beds quite hard too! Staff were lovely and friendly though and it suited our purposes as a bed for the night.

8

Gavin

8 Jul 2025

·

Stayed 1 night

I stayed for a show at the Arena which is a short walk away. Also went to the cinema which is just up the road. Location is grand, on the main strip, conveniance shops right next door. The hotel has about 50 parking spaces in an underground car park, it was full by 4.00 but ok when I got there. £18 for the night. Staff were very nice, especially a lovely lady at breakfast. Room fine, large bed. Separate toilet and bathroom which is unusual. Enjoyed breakfast, veggie sausages provided without having to ask. Had to sit a bit outside the restaurant as it was full. Got 15% off drinks in the bar. A good stay.

10

Tracy

15 Dec 2024

·

Stayed 2 nights

Great hotel. Conveniently located for the Utilita and short tram into city centre. Car parking underneath although spaces are narrow and spaces are on a first come first serve basis. Room was comfortable. Staff were friendly. We didn’t have food but had a drink in the bar which had a nice atmosphere and not too pricey

6

Maxine

10 Aug 2025

·

Stayed 1 night

This is in a great location and is generally tidy. The rooms are in need of a bit of updating. I was worried that the location would make it noisy but actually the outside environment was quiet by eleven o clock and the hotel windows blocked out the road noise well. The noise from other guests however was irritating and stopped me getting a good nights sleep. More an issue with the large family who were inconsiderate rather than anybother reason. The parking is very tight and I had some damage to my car when I went to leave so be aware if you have a larger car. The staff however were lovely, courteous and effecient.

6

JAVEDUL

2 Sept 2024

·

Stayed 1 night

Car park full most of the time

8

Zoe

13 Jun 2025

·

Stayed 2 nights

Booked as a weekend stay, restaurant & bar was good with friendly & helpful staff. Reception staff also very good. Hotel was lovely & clean. Utilita arena about an 8 minute walk along the canal where there are bars & restaurants along the way. If your disabled like me, I'd suggest stopping outside front of the hotel to drop your bags before parking your car in the underground car park as you have to walk up a flight of stairs to gain access to the reception & there is no lift.

10

Hazirah

15 Sept 2025

·

Stayed 1 night

Our second stay at this hotel and this time with extended family so we booked 3 rooms. The rooms are spacious and clean. It will get slightly noisy especially on a Saturday night being in the location with plenty of nightlife on the doorstep. There are 2 small lifts and unfortunately only one lift working. It takes longer especially when the hotel was at full capacity. Breakfast was great, for £13.50 per person if you booked the night before. My only constructive feedback is when staff clear up the used empty plates, could they please leave the cutlery so people can re use them for next course. All in all was a good stay, great location for nightlife, food and drink as well as public transportation.

8

Navjot

15 Aug 2025

·

Stayed 2 nights

Parking is £18 for 24 hours.

6

Nikhil

6 Aug 2025

·

Stayed 1 night

The food and reception are nice, but the room cleanliness is average. Parking is expensive and it’s difficult to find a space. However, there is nearby parking available.

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Cleanliness

Feedback is mixed: many guests found rooms or public areas clean and sometimes spotless, but others reported stained carpets, hairs left in bathrooms, and missed housekeeping details.

Related guest reviews

4

Stuart

5 Aug 2025

·

Stayed 2 nights

Awful place, reception is ok. Toilets in reception were disgusting & an introduction to the rest of the hotel. Dirty, about 10 years past required refurb, we were upgraded apparently... to have a toilet separate to the bathroom with no sink & hence on cleaning the door handle ourselves the wipe was full of excrement! We've never stayed anywhere quite like this. Do not book this place. Surroundings - homeless literally sleeping on the hotel steps, drugs everywhere, broken bottles all over the reception & front drop off area, staff didn't care & the whole place feels like it's someone's hobby with a feeling that it's actually a front for either a cheap stayover option for their friends, a knocking shop, a drugs den or a combination of all.

10

Carol

10 Nov 2025

·

Stayed 1 night

Staff were great, room was spotless

8

Tekali Zekarias

17 Feb 2024

·

Stayed 1 night

The hotel is really nice but the floor of bedroom they need to change the carpet .

4

Sarah

29 Jan 2025

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Stayed 2 nights

My stay was okay, except for the rather poorly cleaned room. It was evident the room had only been surface cleaned. The bath tub still had hair on and in it from the previous guest. I had used a mug on the Thursday and it was wiped down on the Friday, with the coffee stains still in it. Breakfast was okay.

10

david

23 Jun 2025

·

Stayed 2 nights

Hotel and room was immaculate, excellent service, hospitality, staff were superb and pleasant, (even when i lost an item and i was an hour away they went looking for it) and breakfast could not fault it. Car parking was ideal which is in the basement and secure. Definately stay again

10

Kerry

17 Oct 2025

·

Stayed 1 night

I stayed here for a concert & apart from sleeping in the room and getting changed, I barely used the hotel, not even for breakfast, but our room was clean and comfortable. The reception staff were welcoming and friendly and the location was perfect, not only for the concert venue but the surrounding areas if you're after bars and restaurants

6

Jk

24 Oct 2024

·

Stayed 1 night

I have stayed at this hotel before which was an upgrade to my room last night. I felt on the 5th floor was clearly tired and in need of TLC both in the room and on the landing. My room had a cup that had been used on the bottom as an ashtray and had black and yellow burn marks. Just not he experience I had last time as the upgraded rooms are far better

6

Nabiha

18 Aug 2025

·

Stayed 1 night

The sofa bed mattress was in a terrible condition and left my father with back pains. There was hair in our shower. I

10

Karen

2 Nov 2025

·

Stayed 1 night

Spotlessly clean and comfortable Great location Delicious breakfast Great staff

8

ash

21 Nov 2025

·

Stayed 1 night

clean room

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Rooms

Rooms are generally spacious and functional, yet frequently described as dated or tired, with stained carpets, maintenance issues, and a separate toilet without a sink that some find inconvenient. Noise from corridors or nightlife and temperature control or AC limits are common concerns.

Related guest reviews

8

Donna

28 Feb 2025

·

Stayed 1 night

I was upgraded to a superior room which was nice but didn’t like that the toilet was separate from the bathroom, it was in a small space and had no sink in so had to walk around to the bathroom to wash my hands. The bed was hard and not very comfortable

6

Lisa

17 Oct 2025

·

Stayed 1 night

Good location, close to centre of Birmingham. Staff were friendly and helpful. Room was clean, good size and comfortable, but a little dated and there was a lack of USB ports in the room.

6

Menna

7 Apr 2025

·

Stayed 2 nights

Disappointing stay. Niggles include:- room too warm and ineffective temp control. Uncomfortable pillows. Duvet too small for bed. Not enough charging points, and only one bedside but didn’t work. Poor tv signal. Very small and narrow bath that should be mentioned in hotel info.

6

daniel

22 Oct 2025

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Stayed 1 night

Corridors and rooms were tired and tatty. Every door banged shut - there was no soft or quiet closing. Staff were friendly and professional.

6

Susanta

4 Nov 2024

·

Stayed 1 night

The hotel is very well placed, and very close to shopping, places of interest, pubs etc. Stayed there for a night with family, and was given a 2nd floor room. Room size was good. Check-in was fast, and staff were nice. Couldn't able to get a parking in the hotel as was full, but there is a big parking area very close to the hotel. But the sound proofing was bad for which we had lot of noise coming from outside considering it was a Saturday night and people were partying outside in pubs till late night. Also all noise from corridor was clearly audible in the room. so made us have a god sleep after 2am.

2

Patrig

27 Oct 2025

·

Stayed 4 nights

The room was on 6th floor. Apparently the hotel was refurbishing some rooms, which is an absolute must… but when you stay for four nights you will be disturbed by the working noise during the day. The room has carpet with disgusting stains. The shower is an old tub. I was surprised the temperature of the water was set to 20 degrees so I have put it to 38… before realising that 20 is the way not to burn yourself. There is an iron with burnt stains. The general atmosphere is bleak. I really regret choosing this hotel and even more having stayed there.

6

Amanda

2 Mar 2025

·

Stayed 1 night

Rooms were spacious and clean but due to the location very loud! Woken throughout the night with loud music, horns and sirens

8

Ian

10 Jun 2024

·

Stayed 1 night

Although the hotel is fine and the check in and out service was excellent, the hotel itself still has a bit of an 80’s look to it. No air con in the room but that wasn’t an issue as it was around 16 degrees outside. Maybe different in the height of summer.

2

Duhale

22 Nov 2025

·

Stayed 2 nights

Old place needs renovations,door is almost hanging off, the heating doesn’t work on the 2nd floor, and I was harassed when trying to enter the hotel at night, and asked do you have key to get in? And show it? Customer shouldn’t be, and then I was told it was because

8

Xailette

27 Jul 2025

·

Stayed 4 nights

Was pleasing stay but Air conditioning needs to be improved

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Service

Staff are widely praised as friendly and helpful, but there are recurring complaints about reception responsiveness or attitude, mix-ups with bookings and upgrades, and inconsistent information.

Related guest reviews

10

Carol

10 Nov 2025

·

Stayed 1 night

Staff were great, room was spotless

10

Alexandrina

1 May 2025

·

Stayed 2 nights

Very friendly and helpful staff

6

Michelle

7 Jul 2025

·

Stayed 2 nights

For an expensive hotel, I expected more from the reception staff. It advertised 24/7 food service, when I called the man on reception said “oh, we’ve turned off everything.. We can’t do that’ it was 11.00 pm. Every time zi asked for assistance, it was a problem. Because i wasn’t dressed like a business person, I was challenged to see my room number… no thanks I would not recommend them

10

Elena

23 Nov 2025

·

Stayed 1 night

Staff were great

2

David

10 Apr 2025

·

Stayed 1 night

out of a booking for 7 people made at the same time you managed to lose 3 of the bookings and colleagues had to pay again to get a room for the night.

4

Steven

21 Sept 2024

·

Stayed 1 night

No options of earlier check in, no asking if could help with storing bags, no drinks offered… not if had too but could have been more caring rather than wait till 3pm. Could see this when if we’d listened then others weee given rooms at 2.30 and all rushed to counters. Could have been great to be called when ready like in a restaurant with a text or email. We’re told at reception “we have upgraded younfrom a superior to an executive”…. Then minutes later “oh no we aren’t, as you have 4 in room and our upgrade if only for 3 people??!?)”. Such a shock for family that were over moon as we stay in Novotel in France and uk, thought a reward but ends up a punishment. No times for breakfast given No WiFi info provided Called reception 3 times and just cuts off Sofa Bed not made in room and had to wait for housekeeping Room dated with lumpy wallpaper No air con controls Positives Lovely big bed and comfy Surprisingly good sofa bed too Car park underneath 15 minutes to bullring walking Fridge and safe in room Good… just some bits could have made it excellent. Pity

10

Evette

16 Dec 2024

·

Stayed 1 night

I was greeted by a lovely young man. I don't remember his name but he was from Romania. Very helpful and respectful. He helped me to arrange a taxi to Wolverhampton. Fully enjoyed my stay. 💜

2

Duhale

22 Nov 2025

·

Stayed 2 nights

Old place needs renovations,door is almost hanging off, the heating doesn’t work on the 2nd floor, and I was harassed when trying to enter the hotel at night, and asked do you have key to get in? And show it? Customer shouldn’t be, and then I was told it was because

8

Craig

20 Nov 2025

·

Stayed 1 night

Really nice staff & good located hotel

6

Miss

20 Dec 2023

·

Stayed 4 nights

My stay would’ve been great but the night staff ruined it from the very first night. The absolute sheer attitude on the guy with the glasses who calls himself a ‘duty manager’ is appalling. He needs to learn people skills and very quickly. On a positive the girl who checked me in Yannis I think I was (apologies for the name error if so) was great and informative, bubbly and welcoming!

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Location

Very central for the Utilita Arena, ICC, canals, bars, and restaurants, with good transport links. However, weekend and late-night noise from the surrounding nightlife can disturb light sleepers.

Related guest reviews

10

Laura

1 Apr 2024

·

Stayed 1 night

Great location for arena and nice restaurants and bars. It was old but was ok. The sofa bed was terrible a didn’t sleep well at all as did my daughter. Great to have secured parking but very over priced!!

10

Graham

16 Dec 2023

·

Stayed 1 night

Great location as we were going to an event at the Utilita arena which is less than 10 minute walk away. Very convenient for a large selection of bars and restaurants. Good Parking underneath the hotel.

10

Richard James

17 Sept 2024

·

Stayed 1 night

Excellent location for Symphony Hall and central B'ham.

6

Michael

7 Jul 2025

·

Stayed 1 night

Very convenient and competitively priced for central Birmingham and the NIA/Utilita Arena. Car park very small and very tight if you have a bigger car. Bar was closed by 11 and the rooms are very basic and could do with a refresh - our room has a stained carpet. Beds quite hard too! Staff were lovely and friendly though and it suited our purposes as a bed for the night.

6

Lisa

17 Oct 2025

·

Stayed 1 night

Good location, close to centre of Birmingham. Staff were friendly and helpful. Room was clean, good size and comfortable, but a little dated and there was a lack of USB ports in the room.

8

Adam

25 Sept 2023

·

Stayed 2 nights

Great location

8

Marc

5 Feb 2025

·

Stayed 4 nights

As central location within walking distance to the train station, bars and restaurants. In weekends the neighborhood becomes wild with parties. Comfortable and clean. Slightly old in terms of design and furnishing.

10

Tracy

15 Dec 2024

·

Stayed 2 nights

Great hotel. Conveniently located for the Utilita and short tram into city centre. Car parking underneath although spaces are narrow and spaces are on a first come first serve basis. Room was comfortable. Staff were friendly. We didn’t have food but had a drink in the bar which had a nice atmosphere and not too pricey

8

Suzanne

1 Apr 2025

·

Stayed 1 night

Excellent location and just as described on website

10

Kerry

17 Oct 2025

·

Stayed 1 night

I stayed here for a concert & apart from sleeping in the room and getting changed, I barely used the hotel, not even for breakfast, but our room was clean and comfortable. The reception staff were welcoming and friendly and the location was perfect, not only for the concert venue but the surrounding areas if you're after bars and restaurants

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Dining

Breakfast and on-site dining are often praised for taste and choice, with good handling of dietary needs; a few guests found some hot items not hot enough and one reported a poor breakfast.

Related guest reviews

8

Rebecca

29 Aug 2023

·

Stayed 1 night

The staff were really friendly. We had dinner in the restaurant and the food was delicious and the staff so friendly and helpful. The room was OK, though didn't have the best nights sleep. Noisy guests in the corridor and cars racing and beeping horns into the early hours. Bathroom was great and really helpful to have the toilet separate to rest of the bathroom.

8

Gavin

8 Jul 2025

·

Stayed 1 night

I stayed for a show at the Arena which is a short walk away. Also went to the cinema which is just up the road. Location is grand, on the main strip, conveniance shops right next door. The hotel has about 50 parking spaces in an underground car park, it was full by 4.00 but ok when I got there. £18 for the night. Staff were very nice, especially a lovely lady at breakfast. Room fine, large bed. Separate toilet and bathroom which is unusual. Enjoyed breakfast, veggie sausages provided without having to ask. Had to sit a bit outside the restaurant as it was full. Got 15% off drinks in the bar. A good stay.

10

Stephen

22 Jun 2025

·

Stayed 1 night

My wife is Coeliac and we had breakfast here. The service in regards to this was best practice, for example separate toasters and area for preparing the toast. Overall, was well looked after.

8

arnold

13 Apr 2023

·

Stayed 2 nights

Location is good Breakfast ok but cooked food could have been hotter, especially the sausages

10

Ethel

5 Aug 2025

·

Stayed 2 nights

Friendly staff and very comfortable room. We had an upgrade and were very happy about that. The bed was firm, the bathroom was modern and the shower had a good pressure. The breakfast was good.

10

Ian

8 Oct 2025

·

Stayed 1 night

Enjoyed our stay. Comfortable room. Good staff. Great breakfast.

8

Mark

17 Dec 2023

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Stayed 1 night

Great . Easy access to Birmingham bullring . Shops close by for odd bits . Loved the breakfast, reception friendly & quick . Room as expected with a bath I would book again given the opportunity.

8

Catherine

9 May 2025

·

Stayed 1 night

Was upgraded to exec suite although seemed like a standard room to most hotels ive stayed in. Bed was comfy although pillows not. Breakfast was nice but as it was buffet style definitely could've been hotter. Staff were friendly and very helpful. Overall a decent stay

10

Karen

2 Nov 2025

·

Stayed 1 night

Spotlessly clean and comfortable Great location Delicious breakfast Great staff

4

Diego

13 Sept 2024

·

Stayed 1 night

Breakfast was really bad, not only stale food but unwashed dishes and cutler, under staffed and food uncooked and very bad presentation. Room was equivalent of a 2-3 stat hotel at best even though they charge 4-5 star hotel fees.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$87
February	US$96
March	US$121
April	US$116
May	US$103
June	US$135
July	US$98
August	US$112
September	US$137
October	US$108
November	US$132
December	US$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $115
6 $80	7 $162	8 $289	9	10 $190	11 $247	12 $194
13 $71	14 $103	15 $269	16 $300	17 $93	18 $83	19 $102
20 $72	21 $106	22 $258	23 $200	24 $86	25 $82	26 $89
27 $72	28 $104	29 $239	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $89	3 $221
4	5	6	7 $157	8 $105	9 $83	10 $180
11 $72	12 $91	13 $179	14 $250	15 $184	16 $138	17 $157
18 $94	19 $94	20 $260	21 $225	22 $89	23 $83	24 $110
25 $72	26 $91	27 $99	28 $142	29 $88	30 $83	31 $100

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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