Holiday Inn Express Birmingham - Snow Hill by IHG
US$106
/ night
Avg. for October
Prices for Holiday Inn Express Birmingham - Snow Hill by IHG
Select dates to see prices and availability
US$106
/ night
Avg. for October
Monthly average prices
Nightly prices at Holiday Inn Express Birmingham - Snow Hill by IHG average US$75 in the cheapest month (January) and US$121 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$75 |
| February | US$83 |
| March | US$107 |
| April | US$101 |
| May | US$91 |
| June | US$103 |
| July | US$83 |
| August | US$90 |
| September | US$95 |
| October | US$106 |
| November | US$121 |
| December | US$102 |
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Oct · US$106
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Most expensive: November (~US$121)
Cheapest: January (~US$75)
About this property
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. This hotel has 3 meeting rooms available for events.
Dining
Enjoy a satisfying meal at Great Room Lounge serving guests of Holiday Inn Express Birmingham - Snow Hill by IHG. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 239 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Location
With a stay at Holiday Inn Express Birmingham - Snow Hill by IHG, you'll be centrally located in Birmingham, a short 7-minute walk from Birmingham Cathedral and 11 minutes by foot from Victoria Square. This hotel is 0.7 mi (1.1 km) from International Convention Centre and 1 mi (1.6 km) from Utilita Arena Birmingham.
What's nearby
Birmingham Children's Hospital(0.3 Miles)
Birmingham Cathedral(0.4 Miles)
Corporation Street(0.4 Miles)
Aston University(0.5 Miles)
High Street(0.5 Miles)
St. Paul's Church(0.5 Miles)
Birmingham Museum and Art Gallery(0.5 Miles)
Moor Street Railway Station(0.5 Miles)
Chamberlain Square(0.5 Miles)
Victoria Square(0.5 Miles)
Bullring & Grand Central(0.6 Miles)
Birmingham Town Hall(0.6 Miles)
Birmingham Christmas Market(0.6 Miles)
Centenary Square(0.7 Miles)
Library of Birmingham(0.7 Miles)
The nearest major airport is Birmingham Airport (BHX)(15.8 Miles)
Parking
Restaurant
Non-smoking rooms
Housekeeping
Banquet facilities
Safe-deposit box
Location
1 Snow Hill Plaza, St Chad's Queensway, Birmingham, England, United Kingdom
Birmingham Children's Hospital (0.3 Miles)
Birmingham Cathedral (0.4 Miles)
Corporation Street (0.4 Miles)
Aston University (0.5 Miles)
High Street (0.5 Miles)
St. Paul's Church (0.5 Miles)
Room options
8
Room, 1 Double Bed, Accessible (With )
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
13
Standard Room (With )
1 Single Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
9
Standard Room, 1 Double Bed (With )
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Sofa Bed
7
Standard Room, 2 Twin Beds (With )
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Sofa Bed
9
Standard Room, 1 Double Bed with Sofa Bed (With )
1 Double Bed
and 1 Sofa Bed
Sleeps 3
HeatingWi-Fi (Free)Sofa Bed
Guest reviews of Holiday Inn Express Birmingham - Snow Hill by IHG
8
Good
Based on 5,006 verified reviews
Who stays here?
Business
42%
Couple
21%
Family
16%
Group
14%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Express Birmingham - Snow Hill by IHG, guests praise the central location and generally friendly staff, but reviews also highlight recurring issues with air conditioning and heating, occasional maintenance problems, and mixed cleanliness standards.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Holiday Inn Express Birmingham - Snow Hill by IHG, guests praise the central location and generally friendly staff, but reviews also highlight recurring issues with air conditioning and heating, occasional maintenance problems, and mixed cleanliness standards.
Breakfast divides opinion, ranging from enjoyable to crowded and chaotic with long waits and items running out at peak times. Rooms suit short stays, yet comfort varies due to firm or sagging mattresses, sofa beds, sealed windows and corridor noise; higher floors can offer good city views. Parking is off site with discounted B4 rates but confused validation and extra costs are reported, and lifts can be slow or out of service when busy. Expect a convenient base with helpful staff and occasional operational hiccups.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Off site parking at B4 is available with a hotel discount, but several guests found pricing and validation confusing or expensive. Lifts are frequently slow or partly out of service, and the small gym had some equipment out of order.
Related guest reviews
2
Syed Ali Iqtidar
2 Sept 2025
·
Stayed 2 nights
Parking wasn't free as it was mentioned when i booked
Parking wasn't free as it was mentioned when i booked
10
Matthew
11 Oct 2025
·
Stayed 1 night
Great location for the Utilita, easy parking, lovely stay!
Great location for the Utilita, easy parking, lovely stay!
10
Mohamed
26 Aug 2025
·
Stayed 1 night
Was great Found Parking Bit Tricky and Expensive £15.70 And also you unable to Take out the car once you Parked The car we have to pay Again If we Take out the car From Parking Apart from Parking All good
Was great Found Parking Bit Tricky and Expensive £15.70 And also you unable to Take out the car once you Parked The car we have to pay Again If we Take out the car From Parking Apart from Parking All good
4
Sukhpreet
17 Mar 2025
·
Stayed 1 night
Unfortunately our first room the heating was not working, second room the sofa bed was broken and the final thirs room no water pressure in the shower. Just gave up and slept. only to discover more than half of the machines in the gym did not work. Final straw was running out of some food items for breakfast. Wonderful staff but i think the hotel is being run on too tight a budget especially when you consider its almost £150 a night
Unfortunately our first room the heating was not working, second room the sofa bed was broken and the final thirs room no water pressure in the shower. Just gave up and slept. only to discover more than half of the machines in the gym did not work. Final straw was running out of some food items for breakfast. Wonderful staff but i think the hotel is being run on too tight a budget especially when you consider its almost £150 a night
8
Danielle
17 Nov 2024
·
Stayed 1 night
Location was great for exploring Birmingham City Centre and close to a tram stop. The room was great - good size, good facilities and clean. Lifts however were an issue with only 2 working and the capacity of the lifts it meant you had to wait a while to get in. Breakfast was also disappointing. Staff were unhelpful and when we arrived at 10am there were no mugs and bits missing from the buffet. Definitely would recommend going earlier for a better service.
Location was great for exploring Birmingham City Centre and close to a tram stop. The room was great - good size, good facilities and clean. Lifts however were an issue with only 2 working and the capacity of the lifts it meant you had to wait a while to get in. Breakfast was also disappointing. Staff were unhelpful and when we arrived at 10am there were no mugs and bits missing from the buffet. Definitely would recommend going earlier for a better service.
6
Ken
11 Dec 2022
·
Stayed 1 night
Property was clean but the Hotels needs to tell people it doesn't have parking as the parking next to the site is for another company and is Prohibitively expensive. Arrived at the hotel around 5.30pm, when I wanted to drive out at 10.00pm, I had to pay for 24hr parking but the machines don't give you your ticket that you have paid for for 24 hrs on exit. You have to pay for 24hr parking again when you return. £40 (reduced rate apparently) parking in 1 night is not acceptable.
Property was clean but the Hotels needs to tell people it doesn't have parking as the parking next to the site is for another company and is Prohibitively expensive. Arrived at the hotel around 5.30pm, when I wanted to drive out at 10.00pm, I had to pay for 24hr parking but the machines don't give you your ticket that you have paid for for 24 hrs on exit. You have to pay for 24hr parking again when you return. £40 (reduced rate apparently) parking in 1 night is not acceptable.
10
Arnold
16 Feb 2025
·
Stayed 1 night
Safe, quiet, spacious rooms, no issues during our stay. Please note that discounted parking is the B4 parking, NOT the NCP.
Safe, quiet, spacious rooms, no issues during our stay. Please note that discounted parking is the B4 parking, NOT the NCP.
6
Natalie
23 Aug 2025
·
Stayed 1 night
Parking next to hotel is £32 per 24hrs. There is parking for £15 per 24hrs but that is further away. Family room sofa bed very uncomfortable and receptionist pretty fed up and thought we had asked for the moon when i requested some extra pillows, but bathroom was lovely and clean. Very busy hotel.
Parking next to hotel is £32 per 24hrs. There is parking for £15 per 24hrs but that is further away. Family room sofa bed very uncomfortable and receptionist pretty fed up and thought we had asked for the moon when i requested some extra pillows, but bathroom was lovely and clean. Very busy hotel.
8
Kerry
20 Oct 2025
·
Stayed 2 nights
Parking very safe and close by. Easy to use.
Parking very safe and close by. Easy to use.
8
Katherine
2 Nov 2025
·
Stayed 1 night
Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.
Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many rooms are described as clean, but others report stains, mould, grubby fixtures, and untidy breakfast areas.
Related guest reviews
4
Mina
18 Sept 2023
·
Dirty rooms and breakfast area. Very unprofessional staff apart from Dee. Poor working lifts. Changed rooms twice and still smelt of drugs. Would not stay here again.
Dirty rooms and breakfast area. Very unprofessional staff apart from Dee. Poor working lifts. Changed rooms twice and still smelt of drugs. Would not stay here again.
8
Hetty
18 Nov 2025
·
Stayed 1 night
Room had some mould on the wooden skirting so not ideal. But we’re only staying for one night so didn’t bother making a complaint.
Room had some mould on the wooden skirting so not ideal. But we’re only staying for one night so didn’t bother making a complaint.
8
Jane
30 Nov 2025
·
Stayed 2 nights
Room was spotless.excellent shower.staff all very friendly & helpful.
Room was spotless.excellent shower.staff all very friendly & helpful.
4
Jack
7 Mar 2024
·
Stayed 1 night
Room was grubby/dirty and obviously little in the way of attention to detail goes into some of the cleaning. There were 'odd' stains dotted all over the room and some of the furnature and fittings were broken - including the toilet lid that wouldn't stay up. Reception always seemed super busy so couldn't really raise these issues on the day as had other things to do. Shame - good location.
Room was grubby/dirty and obviously little in the way of attention to detail goes into some of the cleaning. There were 'odd' stains dotted all over the room and some of the furnature and fittings were broken - including the toilet lid that wouldn't stay up. Reception always seemed super busy so couldn't really raise these issues on the day as had other things to do. Shame - good location.
8
joanne
31 Dec 2023
·
Stayed 1 night
The rooms are not very clean. I was given a room on 5th floor. The couch in room had dirty stains all over it. The bathroom was dirty. I had to change my room to the top floor 19. The outside area was clean dining coud be a little bit better with more variety of food. Juice was waterless. Staff were okay
The rooms are not very clean. I was given a room on 5th floor. The couch in room had dirty stains all over it. The bathroom was dirty. I had to change my room to the top floor 19. The outside area was clean dining coud be a little bit better with more variety of food. Juice was waterless. Staff were okay
10
Ellie
20 Jun 2025
·
Stayed 2 nights
Very clean and comfortable
Very clean and comfortable
8
Sharon
26 Nov 2025
·
Stayed 1 night
Very clean and tidy room. The staff were all very polite, helpful and friendly. Only one issue was a leaky shower door, so the floor got quite wet.
Very clean and tidy room. The staff were all very polite, helpful and friendly. Only one issue was a leaky shower door, so the floor got quite wet.
2
Rob
18 Jul 2024
·
Stayed 1 night
Worst trip I've had in a long time. The bed was uncomfortable, the room needed a good clean, I dropped something off the desk and when I picked it up it was covered in thick dust. The light bulb in the shower didn't work and the sink in the bathroom too 30+ minutes to drain. I've stopped in so many holiday inns and this one is definitely not a fair representation of the brand. I would not stop there again.
Worst trip I've had in a long time. The bed was uncomfortable, the room needed a good clean, I dropped something off the desk and when I picked it up it was covered in thick dust. The light bulb in the shower didn't work and the sink in the bathroom too 30+ minutes to drain. I've stopped in so many holiday inns and this one is definitely not a fair representation of the brand. I would not stop there again.
10
Katie
20 Oct 2024
·
Stayed 1 night
Lovely clean hotel Perfect location for train station and Utilita arena Friendly staff Great breakfast
Lovely clean hotel Perfect location for train station and Utilita arena Friendly staff Great breakfast
6
Richard
25 Aug 2025
·
Stayed 1 night
A very average stay. It wasn’t terrible but also isn’t a hotel I’ll likely return to. In the main, the room was clean enough with good bathroom facilities, however, the appearance of what looked like a blood stain on the carpet wasn’t particularly appealing. Breakfast was absolutely packed, struggled to get a table and some items not restocked quick enough. As I’ve said, very average which is what I would have expected.
A very average stay. It wasn’t terrible but also isn’t a hotel I’ll likely return to. In the main, the room was clean enough with good bathroom facilities, however, the appearance of what looked like a blood stain on the carpet wasn’t particularly appealing. Breakfast was absolutely packed, struggled to get a table and some items not restocked quick enough. As I’ve said, very average which is what I would have expected.
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AI-generated summary based on recent guest reviews
Rooms
Functional rooms with decent showers and some good city views, but comfort varies: many mention uncomfortable mattresses or sofa beds, sealed windows with AC or heating failures, corridor noise, and dated decor.
Related guest reviews
6
Rachael
15 Jun 2025
·
Stayed 2 nights
Location was good. Rooms are a bit tired and wallpaper peeling off. Basic but to be expected. Same goes for the breakfast. It was ok, but wouldn't have paid for it if it wasn't included in the price. Staff were all lovely.
Location was good. Rooms are a bit tired and wallpaper peeling off. Basic but to be expected. Same goes for the breakfast. It was ok, but wouldn't have paid for it if it wasn't included in the price. Staff were all lovely.
6
Dan
3 Aug 2025
·
Stayed 1 night
Nice central property but the air conditioning was not working and apparently hadn’t been working in the rooms for many weeks. The windows also do not open. They make no mention of this until you get to the hotel which is both disappointing in the current warm weather and feels underhand to ensure you can’t cancel and book elsewhere.
Nice central property but the air conditioning was not working and apparently hadn’t been working in the rooms for many weeks. The windows also do not open. They make no mention of this until you get to the hotel which is both disappointing in the current warm weather and feels underhand to ensure you can’t cancel and book elsewhere.
8
Adam
2 Nov 2025
·
Stayed 2 nights
We stayed 2 nights on 19th Floor. Room clean, staff great. We did mention the bed to reception that the bed wasn’t right. We found the bed was really lower/soft in the middle and we found we kept slipping into the middle while we slept.
We stayed 2 nights on 19th Floor. Room clean, staff great. We did mention the bed to reception that the bed wasn’t right. We found the bed was really lower/soft in the middle and we found we kept slipping into the middle while we slept.
4
Allison
10 Nov 2025
·
Stayed 2 nights
There were people shouting, swearing and screaming in the middle of the night and banging in doors on our floor. It was a frightening experience
There were people shouting, swearing and screaming in the middle of the night and banging in doors on our floor. It was a frightening experience
2
James
22 Jan 2025
·
Stayed 1 night
Badly damaged room with no heating and only lukewarm water. The walls were damaged, the bathroom door was damaged and the desktop was damaged. A portable heater was provided after the staff admitted that the heating in the entire building was broken. This in January in the UK, should have been notified at check-in.
Badly damaged room with no heating and only lukewarm water. The walls were damaged, the bathroom door was damaged and the desktop was damaged. A portable heater was provided after the staff admitted that the heating in the entire building was broken. This in January in the UK, should have been notified at check-in.
6
Scarlet
11 Sept 2023
·
Stayed 2 nights
The staff were friendly and helpful. Our room was a family room but it was smaller than a Travelodge double room. The quality of the room was also bad and had so many marks and issues on the wall. We paid more than what I’d ever had to pay in London a room. The bathroom however was good quality, The air conditioning was very loud. Also the hall smelt of smoke.
The staff were friendly and helpful. Our room was a family room but it was smaller than a Travelodge double room. The quality of the room was also bad and had so many marks and issues on the wall. We paid more than what I’d ever had to pay in London a room. The bathroom however was good quality, The air conditioning was very loud. Also the hall smelt of smoke.
6
David
18 Oct 2025
·
Stayed 1 night
Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.
Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.
10
Shilu
7 Jan 2024
·
Stayed 1 night
I got the 19thth floor as per my request, it was a great experience and view was mind blowing
I got the 19thth floor as per my request, it was a great experience and view was mind blowing
6
Aman
30 Dec 2022
·
Stayed 2 nights
The location of the hotel was nice but the room was very small. Furniture was very old. Bed size was extremely small. Air condition (cold option) was not working fine. Breakfast was below expectations
The location of the hotel was nice but the room was very small. Furniture was very old. Bed size was extremely small. Air condition (cold option) was not working fine. Breakfast was below expectations
8
Katherine
2 Nov 2025
·
Stayed 1 night
Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.
Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, welcoming and helpful, though at busy times service can feel stretched and a few guests reported unresponsive or rude interactions and housekeeping disturbances.
Related guest reviews
4
Jan
16 Nov 2024
·
Stayed 1 night
Staff were not friendly not even a good morning reception staff not very helpful. Won’t be using this hotel again.
Staff were not friendly not even a good morning reception staff not very helpful. Won’t be using this hotel again.
10
Andrew
6 Jan 2025
·
Stayed 2 nights
Check in was quick and easy. Staff very friendly and helpful. Rooms are very spacious, clean, beds comfortable. Great views overlooking the city. A short walk into the city centre and railway stations. We have stayed here many time and always recommend to friends and family.
Check in was quick and easy. Staff very friendly and helpful. Rooms are very spacious, clean, beds comfortable. Great views overlooking the city. A short walk into the city centre and railway stations. We have stayed here many time and always recommend to friends and family.
6
sera
27 Feb 2025
·
Stayed 1 night
The breakfast buffet was horriffically dirty. No tables were cleaned, the staff 'cleaning' seemed to be clueless. I asked via message several times and over the phone about my stay being for 2 nights. Then same on arrival. I was then treated like a thief by a cleaner who said I only booked 1 night. Get your act together. I also found a long balloon under the bed when looking for the telly remote, you can imagine what I thought it was at first!!!!
The breakfast buffet was horriffically dirty. No tables were cleaned, the staff 'cleaning' seemed to be clueless. I asked via message several times and over the phone about my stay being for 2 nights. Then same on arrival. I was then treated like a thief by a cleaner who said I only booked 1 night. Get your act together. I also found a long balloon under the bed when looking for the telly remote, you can imagine what I thought it was at first!!!!
2
Angie
24 Sept 2024
·
Stayed 2 nights
This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!
This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!
6
Karen
30 Jul 2024
·
Stayed 2 nights
Initially staff were pleasant but then advised that air con wasnt working in any of the 3 rooms we booked. We were offered complimentary cold drinks from the fridge in reception. We have just had the hottesr 2 days of the year and had 2 children in our party. On the second day of our stay we were told in a very rude manner in front of a large queue of people that only the water was free and we would have to pay for the soft drinks we had taken from the fridge. We refused as that was not what we were told when we arrived.Given we had driven for over 6.5 hours due to an accident on the motorway we had booked last minute after walking out of another hotel that was unfit to stay in we had felt we had no choice but to stay here even without the air con and no opening windows but the rude manageress ruined the stay for us.
Initially staff were pleasant but then advised that air con wasnt working in any of the 3 rooms we booked. We were offered complimentary cold drinks from the fridge in reception. We have just had the hottesr 2 days of the year and had 2 children in our party. On the second day of our stay we were told in a very rude manner in front of a large queue of people that only the water was free and we would have to pay for the soft drinks we had taken from the fridge. We refused as that was not what we were told when we arrived.Given we had driven for over 6.5 hours due to an accident on the motorway we had booked last minute after walking out of another hotel that was unfit to stay in we had felt we had no choice but to stay here even without the air con and no opening windows but the rude manageress ruined the stay for us.
8
Paul
9 Nov 2024
·
Stayed 1 night
This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.
This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.
10
Anthony
30 Oct 2025
·
Stayed 1 night
The staff were fantastic! Very friendly and professional
The staff were fantastic! Very friendly and professional
10
Carolyn
12 Sept 2025
·
Stayed 1 night
Perfect stay. What really made a difference were the staff that greeted me on reception what a brilliant team and could not do enough to help.
Perfect stay. What really made a difference were the staff that greeted me on reception what a brilliant team and could not do enough to help.
4
Fenella
5 May 2024
·
Stayed 1 night
Check in was fine, got to the room to find the sofa was not made up inquired at reception at 3.30, advised this would be done. 11.15pm arrived back issue with coffee machine in reception, gentlenan on reception resolved this but had to pay twice on his own bankcard. Up to the room 11 30 to find sofa bed is not made up. Rang reception, gentleman came, unable to open sofa bed. Advised we were moving rooms 7 floors down. My children are in the pyjamas & horrified they have to go out in the pyjamas to move rooms, both very tired & just wanting to sleep . Gentleman checks the room & ensures we have plenty of towels. During the night the room got very hot, air conditioning not working. A fan was available. In the morning went down for breakfast, huge queue all across reception. Hiwever did nanage to get seated within 15mins. Breakfast was choas, disorganised, limited availability due nobody restocking. No cultery, three members of my family all had to use a fork. Hots drinks machine was leaking water all over the floor. Feel very poor standard, not what expected from Holiday Inn. Whole experience was not positive & actually felt really let down. Looking foward to your reply. Certainly not worth the money paid. Mrs Lane
Check in was fine, got to the room to find the sofa was not made up inquired at reception at 3.30, advised this would be done. 11.15pm arrived back issue with coffee machine in reception, gentlenan on reception resolved this but had to pay twice on his own bankcard. Up to the room 11 30 to find sofa bed is not made up. Rang reception, gentleman came, unable to open sofa bed. Advised we were moving rooms 7 floors down. My children are in the pyjamas & horrified they have to go out in the pyjamas to move rooms, both very tired & just wanting to sleep . Gentleman checks the room & ensures we have plenty of towels. During the night the room got very hot, air conditioning not working. A fan was available. In the morning went down for breakfast, huge queue all across reception. Hiwever did nanage to get seated within 15mins. Breakfast was choas, disorganised, limited availability due nobody restocking. No cultery, three members of my family all had to use a fork. Hots drinks machine was leaking water all over the floor. Feel very poor standard, not what expected from Holiday Inn. Whole experience was not positive & actually felt really let down. Looking foward to your reply. Certainly not worth the money paid. Mrs Lane
10
sameera
26 Dec 2024
·
Stayed 4 nights
I had a good experience from start to finish. The staff greeted me with genuine warmth and professionalism, making me feel right at home. The general manager and his team offered a exceptional service. However my room was cold and the mattress was uncomfortable. The hotel’s facilities were average. The gym had a few machines out of order and no water cooler. I did appreciate the convenient location, which allowed me to explore the city easily. Overall, my stay was good. I would recommend this hotel and would stay again. I will definitely be returning!
I had a good experience from start to finish. The staff greeted me with genuine warmth and professionalism, making me feel right at home. The general manager and his team offered a exceptional service. However my room was cold and the mattress was uncomfortable. The hotel’s facilities were average. The gym had a few machines out of order and no water cooler. I did appreciate the convenient location, which allowed me to explore the city easily. Overall, my stay was good. I would recommend this hotel and would stay again. I will definitely be returning!
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AI-generated summary based on recent guest reviews
Location
Central and walkable, close to Snow Hill station, tram stops and the city centre, handy for arenas and attractions. Some guests found drop off or access awkward for taxis and luggage.
Related guest reviews
8
HUMAIRA
10 Dec 2024
·
Stayed 1 night
Rooms were nice and clean Location is great 👍
Rooms were nice and clean Location is great 👍
10
Matthew
11 Oct 2025
·
Stayed 1 night
Great location for the Utilita, easy parking, lovely stay!
Great location for the Utilita, easy parking, lovely stay!
8
Sophie
4 May 2025
·
Stayed 1 night
Good location, a few minutes walk from Snow Hill station. Big hotel but clean and comfortable. Room was fine for a 3 star, bed could've been firmer. Free breakfast has lots of choice and okay quality, a bit noisy though as it gets really busy.
Good location, a few minutes walk from Snow Hill station. Big hotel but clean and comfortable. Room was fine for a 3 star, bed could've been firmer. Free breakfast has lots of choice and okay quality, a bit noisy though as it gets really busy.
8
Lawrence
25 Aug 2025
·
Stayed 2 nights
Nice hotel in a great environment with easy access to the city and its glamour.
Nice hotel in a great environment with easy access to the city and its glamour.
10
Neville
23 Feb 2025
·
Stayed 1 night
Good location for city centre .
Good location for city centre .
2
Angie
24 Sept 2024
·
Stayed 2 nights
This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!
This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!
8
Paul
9 Nov 2024
·
Stayed 1 night
This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.
This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.
8
Michael
8 Sept 2025
·
Stayed 3 nights
Nice quality rooms,very clean hotel,good location
Nice quality rooms,very clean hotel,good location
8
David
4 Aug 2025
·
Stayed 2 nights
Ideal location for Snow Hill station, close to the city centre. A couple of minor issues with the room were dealt with quickly and efficiently. Excellent service from all members of staff throughout the stay. Excellent breakfast.
Ideal location for Snow Hill station, close to the city centre. A couple of minor issues with the room were dealt with quickly and efficiently. Excellent service from all members of staff throughout the stay. Excellent breakfast.
8
Melanie
5 Dec 2022
·
Stayed 19,330 nights
Good location, great for shops and parking close by.
Good location, great for shops and parking close by.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is included and some guests enjoyed it, but many describe crowded service with long waits, limited seating and items running out; drink options can be basic and evening food is limited.
Related guest reviews
10
Ronnie
8 Nov 2025
·
Stayed 2 nights
Really good stay and excellent breakfast
Really good stay and excellent breakfast
6
Judith
25 May 2024
·
Stayed 1 night
Breakfast was terrible. Hotel was very full so long wait then very limited food on offer. Hardly any cooked food, no juice, no fruit and they even ran out of bread at one point. We were told hotel was too full for them to cope.
Breakfast was terrible. Hotel was very full so long wait then very limited food on offer. Hardly any cooked food, no juice, no fruit and they even ran out of bread at one point. We were told hotel was too full for them to cope.
6
David
18 Oct 2025
·
Stayed 1 night
Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.
Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.
4
Miss
19 Jun 2023
·
Stayed 1 night
The hotel itself was fine - good location, great staff although I got the feeling they were understaffed. What let it down was the abysmal breakfast service. The hotel was full as there was a Bruce Springsteen concert and first day of the Ashes - but that is no excuse as the hotel would be aware this would be a busy breakfast service. This is an 18 floor hotel and the size of the dining room is tiny. We waited about 15 minutes for a table - but don't know why we bothered as there was little food available. We went down around 9.15 and they were serving till 10.45 so no excuse. Every time anyone asked when bacon and sausages available - we were told 10 minutes. How badly run must a hotel kitchen be that they can't keep a buffet breakfast full. When I pointed out there was no cutlery I was told "I know"! It felt like everyone was constantly having to ask for food - bread ran out, pastries ran out and we never did manage to get sausage or bacon. The young staff were trying their best and it was not their fault. Someone in the kitchen let them down badly and it is not acceptable. The hotel needs to seriously look at their breakfast service and either make people book a slot or expand their kitchen staff.
The hotel itself was fine - good location, great staff although I got the feeling they were understaffed. What let it down was the abysmal breakfast service. The hotel was full as there was a Bruce Springsteen concert and first day of the Ashes - but that is no excuse as the hotel would be aware this would be a busy breakfast service. This is an 18 floor hotel and the size of the dining room is tiny. We waited about 15 minutes for a table - but don't know why we bothered as there was little food available. We went down around 9.15 and they were serving till 10.45 so no excuse. Every time anyone asked when bacon and sausages available - we were told 10 minutes. How badly run must a hotel kitchen be that they can't keep a buffet breakfast full. When I pointed out there was no cutlery I was told "I know"! It felt like everyone was constantly having to ask for food - bread ran out, pastries ran out and we never did manage to get sausage or bacon. The young staff were trying their best and it was not their fault. Someone in the kitchen let them down badly and it is not acceptable. The hotel needs to seriously look at their breakfast service and either make people book a slot or expand their kitchen staff.
6
Keith
4 Jun 2025
·
Stayed 4 nights
Reception very receptive, polite courtious and always on hand to help. Breskfast was a shambles, no one seemed to know whag theh were doing of even when to do it.
Reception very receptive, polite courtious and always on hand to help. Breskfast was a shambles, no one seemed to know whag theh were doing of even when to do it.
6
Matthew
7 Jun 2025
·
Stayed 1 night
14th floor lovely view, but straight in front of you BT Snow Hill building. Also breakfast was a disaster. Dirty plates left everywhere, one person clearing. No food left at to wait along time for food to be replaced. No one checking if anything needed to be replaced . Ie milk,
14th floor lovely view, but straight in front of you BT Snow Hill building. Also breakfast was a disaster. Dirty plates left everywhere, one person clearing. No food left at to wait along time for food to be replaced. No one checking if anything needed to be replaced . Ie milk,
10
Adam
16 Nov 2025
·
Stayed 1 night
Nice overall hotel. Breakfast was hot and help yourself. Quite busy in the restaurant. Staff very helpful
Nice overall hotel. Breakfast was hot and help yourself. Quite busy in the restaurant. Staff very helpful
10
Caroline
30 Jul 2025
·
Stayed 1 night
Absolutely great - everything we needed. Easy, quick check-in with helpful staff. Great location, just a short wander into the city centre. Convenient parking next door with a 50% discount on the price via the hotel. The room was spacious, clean and well-equipped. Very comfy beds, a choice of pillows, plenty of room, huge tv and a lovely bathroom with a spectacular shower - was like power-washer! Toiletries provided and plenty of clean towels. Delicious breakfast included too. 5☆
Absolutely great - everything we needed. Easy, quick check-in with helpful staff. Great location, just a short wander into the city centre. Convenient parking next door with a 50% discount on the price via the hotel. The room was spacious, clean and well-equipped. Very comfy beds, a choice of pillows, plenty of room, huge tv and a lovely bathroom with a spectacular shower - was like power-washer! Toiletries provided and plenty of clean towels. Delicious breakfast included too. 5☆
8
Timothy
10 Sept 2025
·
Stayed 1 night
Room was very clean, tidy and comfortable. I think more could be done for recycling, other brand hotels ask for recyclables like paper and plastic not to be put in the bins and they will be recycled, maybe you could put 2 little bins in the rooms, one for recycling one for rubbish. Breakfast food was fresh and hot, but I was disappointed on the range of drinks for breakfast, I couldn't see any juices, only water, and there was no regular caffeinated tea, only decaffe and green teas.
Room was very clean, tidy and comfortable. I think more could be done for recycling, other brand hotels ask for recyclables like paper and plastic not to be put in the bins and they will be recycled, maybe you could put 2 little bins in the rooms, one for recycling one for rubbish. Breakfast food was fresh and hot, but I was disappointed on the range of drinks for breakfast, I couldn't see any juices, only water, and there was no regular caffeinated tea, only decaffe and green teas.
8
Antony
14 Aug 2025
·
Stayed 1 night
Good value for money hotel, choice of rooms on arrival which was good, comfortable bed and excellent (ice cold) air conditioning in room, shower a bit weak but useable, so overall room was very good for the price. The only gripe for me was the breakfast room, totally chaotic !!! If i stayed here again in the school holidays i would eat breakfast out !! To be fair the staff in the breakfast room deserve a medal... overall decent value for money and walkable from new street station if you are reasonably fit.
Good value for money hotel, choice of rooms on arrival which was good, comfortable bed and excellent (ice cold) air conditioning in room, shower a bit weak but useable, so overall room was very good for the price. The only gripe for me was the breakfast room, totally chaotic !!! If i stayed here again in the school holidays i would eat breakfast out !! To be fair the staff in the breakfast room deserve a medal... overall decent value for money and walkable from new street station if you are reasonably fit.
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AI-generated summary based on recent guest reviews
8
Cheryl
2 weeks ago
·
Stayed 1 night
Good location. Friendly staff.
Good location. Friendly staff.
10
Jason
2 weeks ago
·
Stayed 1 night
I was very surprised on how nice the hotel was and the staff was so helpful we had a problem with the tv and they moved us straight away could not be happier with my choice to be honest Thanks to all the staff for making mine and my friends stay a very good one till next time Jason
I was very surprised on how nice the hotel was and the staff was so helpful we had a problem with the tv and they moved us straight away could not be happier with my choice to be honest Thanks to all the staff for making mine and my friends stay a very good one till next time Jason
6
John
2 weeks ago
·
Stayed 1 night
Not a bad location as probably a 10 min walk into the centre of Birmingham. Unfortunately when we stayed the air conditioning wasn't working throughout the hotel so it was a little warm in the rooms (although they did provide fans). The free breakfast was ok but the hot food could have been better cooked. Not a bad overall selection though. I'd use this hotel if you're looking for a relatively cheap overnight stay or work trip on a budget. Not one for a long stay in my opinion.
Not a bad location as probably a 10 min walk into the centre of Birmingham. Unfortunately when we stayed the air conditioning wasn't working throughout the hotel so it was a little warm in the rooms (although they did provide fans). The free breakfast was ok but the hot food could have been better cooked. Not a bad overall selection though. I'd use this hotel if you're looking for a relatively cheap overnight stay or work trip on a budget. Not one for a long stay in my opinion.
10
bernard
2 weeks ago
·
Stayed 1 night
Original review rejected twice, no idea why! So I will just say it was fine.
Original review rejected twice, no idea why! So I will just say it was fine.
8
Terrance
2 weeks ago
·
Stayed 3 nights
Room was good and clean and the breakfast was good
Room was good and clean and the breakfast was good
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Holiday Inn Express Birmingham - Snow Hill by IHG
Is parking available at the hotel?
Parking is available nearby at a fee of GBP 15.00 per night. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms.
What is the hotel's location in relation to key landmarks?
The hotel is centrally located in Birmingham, a short 7-minute walk from Birmingham Cathedral and 11 minutes by foot from Victoria Square. It is also 0.7 mi (1.1 km) from the International Convention Centre and 1 mi (1.6 km) from Utilita Arena Birmingham.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain minimum age, which is not specified.
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Considering this hotel for your Birmingham trip?
When is the quietest time to visit Holiday Inn Express Birmingham - Snow Hill by IHG?
The quietest month at Holiday Inn Express Birmingham - Snow Hill by IHG is September, while October is the busiest. If you prefer fewer crowds and easier availability, plan your visit for September or the surrounding early autumn weeks.
Which month is the cheapest to stay at Holiday Inn Express Birmingham - Snow Hill by IHG?
January is the cheapest month to stay at Holiday Inn Express Birmingham - Snow Hill by IHG, averaging US$90 a night; November is the most expensive at US$144. January’s lower rates come despite September being the quietest month for crowds.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: NO DATA
- 2026-10-21: 169.21858894714356USD
- 2026-10-22: 80.03020843551637USD
- 2026-10-23: 60.01515353153229USD
- 2026-10-24: 128.8620904224396USD
- 2026-10-25: 50.710248709144594USD
- 2026-10-26: 61.65739204639436USD
- 2026-10-27: 72.02418647392274USD
- 2026-10-28: 129.06710686813355USD
- 2026-10-29: 54.01063491912842USD
- 2026-10-30: 62.01666116313935USD
- 2026-10-31: 135.07162119812014USD
- 2026-11-01: 56.82651700092316USD
- 2026-11-02: 67.01041795051576USD
- 2026-11-03: 328.4078251025391USD
- 2026-11-04: 336.1067549197388USD
- 2026-11-05: 82.04172835876466USD
- 2026-11-06: 86.03473133033754USD
- 2026-11-07: 150.08291558792115USD
- 2026-11-08: 54.01063491912842USD
- 2026-11-09: 117.04691822868348USD
- 2026-11-10: NO DATA
- 2026-11-11: 165.08420625091554USD
- 2026-11-12: 103.05753707855226USD
- 2026-11-13: 161.21384314590455USD
- 2026-11-14: 192.5792952119446USD
- 2026-11-15: 54.01063491912842USD
- 2026-11-16: 68.02117549312592USD
- 2026-11-17: 249.66785760971072USD
- 2026-11-18: 162.0919442478943USD
- 2026-11-19: 98.04376855514528USD
- 2026-11-20: 93.04000375854493USD
- 2026-11-21: 226.7903107940674USD
- 2026-11-22: 56.012142550735476USD
- 2026-11-23: 79.03946262893677USD
- 2026-11-24: 175.10173957092286USD
- 2026-11-25: 202.12206262069705USD
- 2026-11-26: 112.0643171383667USD
- 2026-11-27: 221.1463760005188USD
- 2026-11-28: 208.12659408035282USD
- 2026-11-29: 51.00837775413514USD
- 2026-11-30: 72.02418647392274USD
- 2026-12-01: 124.06334207153321USD
- 2026-12-02: 210.83962534591677USD
- 2026-12-03: NO DATA
- 2026-12-04: 124.06334207153321USD
- 2026-12-05: 237.1384124700928USD
- 2026-12-06: 62.01666116313935USD
- 2026-12-07: 82.04172835876466USD
- 2026-12-08: 227.14088660369876USD
- 2026-12-09: 156.08742991790774USD
- 2026-12-10: 222.34401395156863USD
- 2026-12-11: 153.63279971206666USD
- 2026-12-12: 139.0846401881409USD
- 2026-12-13: 51.00837775413514USD
- 2026-12-14: 72.02418647392274USD
- 2026-12-15: 169.0972252409363USD
- 2026-12-16: 103.05753707855226USD
- 2026-12-17: 82.04172835876466USD
- 2026-12-18: 82.04172835876466USD
- 2026-12-19: 80.0402207271576USD
- 2026-12-20: 45.00385914173127USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Nearby parking fee: GBP 15.00 per night
- Pet fee: GBP 30 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Housekeeping
Banquet facilities
Safe-deposit box
Services
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
General
Restaurant
Non-smoking rooms
Vending machines
Family room
Internet
Free wi-fi
Parking
Parking