Is parking available at the hotel?

Nearby parking is available for GBP 21.00 per day, located approximately 2625 ft away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM for a fee of approximately GBP 16 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 12:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Specific details about room accessibility features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Birmingham, just steps from The Mailbox and within a 10-minute walk of The Alexandra Theatre. It is 0.6 miles from O2 Academy Birmingham and 0.7 miles from Birmingham Hippodrome.

Are children allowed to stay at the hotel?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

AC Hotel by Marriott Birmingham

Average nightly price at AC Hotel by Marriott Birmingham by month, last 12 months (USD)
Month	Average price
January	$115
February	$140
March	$160
April	$149
May	$150
June	$179
July	$144
August	$164
September	$188
October	$163
November	$188
December	$157

What guests think

At AC Hotel by Marriott Birmingham, travellers praise the canal-side, central location and consistently friendly staff, while opinions on rooms and breakfast vary due to noise, dated furnishings, and occasional maintenance or service lapses.

Many guests find rooms clean, comfortable, and spacious with canalside views, but others mention thin walls, uncomfortable pillows or mattresses, weak showers, and temperature control issues. Facilities are modern but limited: a small gym and bar, no restaurant or room service, and paid parking nearby that some find costly or confusing. Breakfast feedback ranges from excellent and well-stocked to underwhelming or poorly replenished during busy periods. Expect a convenient city stay with warm service and variable room and dining experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are modern but limited: a small gym and bar are available, but there is no on-site restaurant or room service. Parking is via the adjacent Mailbox car park, which some find costly, awkward for luggage, or confusing to use.

Related guest reviews

10

Rosalind

Sep 26, 2024

·

Stayed 1 night

This hotel has a bar which serves small plates but no restaurant. Breakfast is a buffet which is ok. The staff are helpful & very friendly. The room is modern & well equipped. All in all a convenient hotel with nice view over the canal. Would be improved by providing a restaurant & room service.

10

Tom

Dec 20, 2022

·

Stayed 1 night

In all the stay was very good and I couldn’t fault the hotel, would definitely stay here again. Great location surrounded by shops and restaurants and only 5-10 minute walk from the Bullring. Only issues I had were parking was a bit limited due to the hotel not having its own parking so had to park in the mailbox car park. This was quite expensive even with a discount from the hotel. It also isn’t very clear where the entrance to the car park is located. The other issue was the fire alarm went off at 8am for 10-20 seconds. Not the way you want to be woken up in the morning.

8

Oğuzhan

May 1, 2024

·

Stayed 7 nights

For some reason I couldn’t get water from room service to my room at late hour once

8

Ela

Sep 28, 2025

·

Stayed 1 night

I wish there was room servicee

10

Emilie

Feb 12, 2023

·

Stayed 1 night

Very clean- lovely little gym

4

P

Jun 12, 2023

·

Stayed 1 night

The hotel is in a great position, but there is lack of information from the hotel. We had been out to a play and thought we will get room service when we get back. Asked the receptionist, did they have a menu and got the red pony it’s on your TV. Ok went up to the room, took a good 10mins to find it due to the controls not working well and the cleaners knocking the lead out. Then to find they don’t do room service, they use Deliveroo which stopped at 11pm. Why the lady didn’t tell me on reception at the time, so we could have gone out for dinner. The whole time I have been travelling I have never known a hotel not to have orange juice at breakfast. I know this is a first world problem, but they are charging for the service.

6

Simon

May 19, 2024

·

Stayed 2 nights

Reception just seemed a bit offish. Gym pretty limited the safe didn’t work though that got put right on day 2 and I was offered to change rooms but I had already unpacked. The TV only had terrestrial stations so the signal wasn’t great and not many to choose from. Breakfast was ok but the coffee was probably the worst I’ve tasted! I did actually manage to enjoy my stay and most of the staff were great, but I come up to Birmingham once a year and I won’t be staying here again.

10

Iram

Jun 4, 2023

·

Stayed 2 nights

All was perfect nice rooms and good price only issuesnis parking its £22 a day

10

Elizabeth

Jun 22, 2025

·

Stayed 2 nights

Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.

8

CRAIG

Nov 1, 2024

·

Stayed 1 night

Parking is not ideal. It is relatively close by. If you have luggage and want to drop it off at the hotel, there is no easy option. Staff were great.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently describe the hotel and rooms as very clean. A few note lapses such as hairs in bed, lingering odours, cracked or slow-draining sinks, or a missed housekeeping service.

Related guest reviews

4

MohamedHydrosJassem

Jul 9, 2024

·

Stayed 2 nights

Nobody came to clean our room, make the bed, clean the toilet, replenish the tea and coffee or change the towels! This is not what someone staying at the Marriott expects. Very disappointed!

10

Chona

Sep 1, 2025

·

Stayed 1 night

Clean room and facilities good and in safe area.

10

Sarah

Aug 31, 2025

·

Stayed 1 night

Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection

10

Ian

Oct 25, 2025

·

Stayed 1 night

Chose not to have breakfast, but room very clean, hotel public areas very clean. Would be good if we could open the window to get some fresh air in the room but other than we have enjoyed our stay

10

Michelle

Nov 26, 2025

·

Stayed 1 night

Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.

6

Anthony

Nov 2, 2024

·

Stayed 1 night

Positives- great location and nice breakfast. Negatives - Room was basic and had a very strong strange odour.

8

Tomasz

Jan 25, 2025

·

Stayed 1 night

We only stayed one night. All amazing. Great customer service and location to sightseeing. The room was spacious and bed very comfortable. The sink in the bathroom was cracked and it took time to drain. Cleaners started working around our room before 9 am and woke us up.

10

Sarah

May 8, 2025

·

Stayed 1 night

Lovely hotel in a great location. Staff are super friendly and helpful, rooms are clean and well equipped. I’ve stayed twice now and would go back.

4

Robin

Jan 8, 2023

·

Stayed 19,364 nights

Found 3 hairs in the bed of the first room I was given. So gross then the room they moved us to had a dredge that didn’t work and a broken thermostat as well so the room was sweltering. Difficult to access entrance, you have to drag bags up a large exterior staircase. Very very average at best. Uncomfortable bed too. Sorry Marriott but I would never stay there again.

10

Susan

May 26, 2025

·

Stayed 1 night

rooms spotless and comfy . staff really helpful and friendly

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many guests find rooms spacious, comfortable and some with attractive canal views. Others cite noise from corridors or outside, uncomfortable or squeaky beds and pillows, worn furnishings, dim lighting, noisy fridges, and issues with temperature control or weak showers.

Related guest reviews

6

Neil

Aug 31, 2025

·

Stayed 2 nights

Fantastic location, staff are really helpful and friendly. The beds are just not comfortable at all. Can also be quite noisy, especially later on at night

6

Lom

Feb 28, 2025

·

Stayed 1 night

in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.

6

edward

Feb 7, 2024

·

Stayed 3 nights

Hotel was in a good location. I reserved a king bed for my wife and I. This was two twins pushed together. Not exactly a comfortable bed. Property was clean and staff was helpful.

10

Alex

Nov 29, 2025

·

Stayed 1 night

Great size room. Comfy beds and amenities were great. Excellent location too.

10

Elizabeth

Jun 22, 2025

·

Stayed 2 nights

Room on the 5th floor with a canal view. Room was spotless and air conditioning was perfect as we had very warm weather this weekend. Staff were friendly and polite and we had a very warm welcome on arrival. Breakfast was lovely ….even better when we realised we could ask for fresh fried eggs. Small gym room but enough equipment to have an hour session. Security is fab as you can’t access the rooms unless you have a key card. Plenty of restaurants close by and a beautiful short walk along the canal to the Utilita arena.

6

Mark

Oct 13, 2025

·

Stayed 1 night

Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.

10

Michelle

Nov 26, 2025

·

Stayed 1 night

Fabulous hotel. Location and canal view from bedroom wonderful. The receptionists were super friendly and the room spotlessly clean from Rumi hosekeeping . Fluffy white towels abd hot powerful showers. Most importantly a very comfy matress and crisp white bed linen.

6

Christopher

Nov 30, 2025

·

Stayed 1 night

Very uncomfortable pillows, shower was very weak water, more like a slow drip. We had some drinks ar the bar but it was very slow service.

4

Kevin

Mar 22, 2025

·

Stayed 1 night

I normally stay in this hotel in Birmingham city Centre. Unfortunately, my stay wasn't as pleasant on this occasion. During the night I discovered the air-conditioning was centrally managed and I wasn't able to cool the room. I was also unable to open any window or door, which I have been able to do in other rooms at previous days. This unfortunately made it a very unpleasant day for me.

4

Brett

Jul 17, 2023

·

Stayed 1 night

Stayed at this hotel for one night. Location was fine with lots of a bars and restaurants close by. On arrival we were told we had been upgraded to a superior room which was nice. On entering the room the disappointment was instant! The bed legs were broken and the bed creaked and moved. The mattress was worn out and it felt like you were rolling into the middle. The terrible looking pvc leather sofa was worn out and looked like a cat had been scratching at the arms! The bed base looked dirty and the room was dull and very beige! Breakfast was poor, greasy and luke warm. Not what I would expect from a Marriott and having stayed in a premier inn two weeks prior for three nights it is nowhere near the quality of its cheaper alternatives. Save yourself some money and stay elsewhere!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional and helpful, with staff resolving problems, arranging room moves and upgrades, and offering warm welcomes. Occasional issues include slow check-in, bar staffing gaps, booking/allocation errors, and inflexible policy decisions.

Related guest reviews

8

Andrew

Jan 24, 2025

·

Stayed 4 nights

Business trip stay over four nights. First time at this hotel. In general good, clean and comfortable in a vibrant part of Birmingham. Rooms on the roadside can be noisy with road noise etc. No carpets so can hear people above walking around if in shoes. Also rooms not as well soundproofed as other hotels I have stayed at. Breakfast is okay (not great) - plenty of options nearby if you don’t want to stop in. Bar service could have been better in terms of numbers of staff serving.

8

Philip

Aug 26, 2023

·

Stayed 3 nights

Fantastic hotel in a fantastic location. Just make sure that you don't make a mistake on your booking as you won't get any help. I accidently booked the wrong dates and was offered no help whatsoever to change it back. I've stayed here several times and love the hotel. I was therefore, thoroughly disappointed that I was offered no options to make the changes I required. I offered to pay the difference to cover any losses that the hotel would incur, but this made no difference. It was ultimately my mistake and therefore my problem, but customer service is often measured when things don't go to plan. The company policy around such incidents is poor, in my opinion. It is a great shame as I really like the hotel. The staff on reception during the nights we did stay, were great.

6

Andrew

Oct 6, 2023

·

Stayed 1 night

Slow check in (although apologies for this were profuse) and room very spartan and unappealing

10

Mark

Jun 8, 2025

·

Stayed 1 night

Fantastic location by the canals and very friendly, efficient and accommodating check in

8

Kelly

Feb 15, 2023

·

Stayed 2 nights

The hotel was in a great location, was clean and staff were helpful but they had to be helpful to resolve regular mistakes of their colleagues. This made the hotel seem less professional. We arrived at our room but someone was in there so due to their mistake we got upgraded to a room with a view. Then the staff member only booked us in the room for one night so our room cards didnt let us access the room so we had to go back downstairs where another member of staff booked us correctly in the room. They said this had happened to a few people that night. Didn't get car park discount as the link didn't work in the email so didn't know the discount code. Hotel said they couldn't give me the discount as I had already paid the full price - fair enough but if I had been given the discount code when booking then I wouldn't have paid the full price. A lovely hotel, just need to train staff better so they make less mistakes.

2

Eddie

Aug 11, 2024

·

Stayed 1 night

Really disgusted with the hotels impersonal approach. With the current situations in many major cities, my wife, (a pwerson of colour) was too worried to visit Birmingham as planned. We spoke to the hotel, who were extremely cold, unhelpful and had no care of our situation. We requested a refund and was flatly declined. Quoting policy, with no human sense or reasonning is something that I find awful. I will not be using this chain in thecfuture

10

Jackie

Sep 23, 2025

·

Stayed 1 night

Orchid (the receptionist) was very friendly and helpful when checking in.

10

Sami

Feb 25, 2024

·

Stayed 4 nights

Lee ,has been absolutely five star treatment: Did not appreciate the newcomer Adam was in his infancy as he came across as an individual who has worked within the hospitality sector for many years . Finally you can’t leave a comment without praising the dynamic trio Ali, Prijyah and Aneesha for who truly welcome people and make you feel that you’re back home Great team great service You just need to get your eco friendly status up by introducing the high spec low cost bamboo toilet roll, napkins, fascial tissues etc from unigreen products limited. www.uni-green.co.uk Thank you

10

rhia

Nov 28, 2025

·

Stayed 1 night

Unfortunately the room we were originally placed in didn’t have a working tv but the night manager Lee was extremely polite and apologetic and sorted the issue promptly. He compensated us for the inconvenience. and promptly managed to move us to another room which has a working tv. He was so kind and made sure to do all he could to enable we had a good stay, which we did. The hotel was clean and all the staff were lovely. Definitely somewhere I would stay again.

10

Phillip

Nov 3, 2025

·

Stayed 1 night

Staff amazing had loud neighbors and was immediately move no hassle or issues. Moved to a quieter area everything after that was perfect

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central canalside setting by the Mailbox, walkable to New Street station, the Bullring and Utilita Arena, with restaurants and bars on the doorstep and pleasant views. Some guests experienced street/nightlife noise or heavy traffic nearby.

Related guest reviews

10

Jane

Jun 15, 2025

·

Stayed 3 nights

Great location, guests get discount in the Black Sheep located adjacent.

8

ian

Jul 7, 2025

·

Stayed 2 nights

This is a convenient location with comfortable rooms and facilities. I did not eat there in the evening. I was surprised on arrival at 19.15h to be told that my room was not ready. After another staff member was consulted, the room was provided. I did not use the cited car park, but noticed that the traffic in surrounding streets was gridlocked for much of the day. This was particularly bad at 7-9pm on Friday night.

10

MARGARET

Sep 5, 2025

·

Stayed 1 night

Great Hotel in central Birmingham overlooking the Canal. Next door to the Mailbox with its lovely restaurants. Chose this Hotel for its closeness to the Alexandra Theatre and also convenient for New St Station.

10

Mandy

Aug 24, 2025

·

Stayed 2 nights

Great location overlooking the canal and easy walking distance to the train station and bull ring shopping mall

10

Jonathan

Dec 27, 2024

·

Stayed 1 night

Perfect stay in a great location

8

Michael

Apr 28, 2024

·

Stayed 1 night

Well located close to the canals and The Mailbox mall. A good 10 minute walk to the bullring. Plenty of restaurants on the doorstep. Not far from Broad Street. Comfortable overall, what you see is what you get. Modern style but a little bit corporate as expected. Room was a touch warm despite air con, which turns off half way through the night. Would stay again.

10

Nigel

Apr 21, 2025

·

Stayed 1 night

Stayed just the one night , but the hotel is in the perfect location for going to concerts , bars and restaurants, the staff were so friendly and helpful, out twin room was excellent,next time visiting Birmingham will definitely stay here again.

8

Jovan

May 3, 2025

·

Stayed 2 nights

Great location to most things in Birmingham.

6

Fran

Oct 26, 2025

·

Stayed 1 night

Good welcome at reception. We had superior room which was tired in appearance and very noisy as we faced the canal

10

SUNDEEP

Feb 3, 2025

·

Stayed 1 night

Lovely place and great location and very reasonably priced compared to other hotels nearby

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed tasty, varied options, while others found food cold or underwhelming, with occasional understaffing and slow replenishment or poor coffee. There is a bar with small plates but no full-service restaurant.

Related guest reviews

6

Shirley

Nov 19, 2023

·

Stayed 1 night

nice room and bar area breakfast was absolutly dire not worth £2.50 let alone £12.00 burnt scrambled eggs raw sausages all i ended up with was 2 slices of toast and 2 bits of bacon total rubbish

6

Kathryn

Nov 14, 2025

·

Stayed 1 night

Staff were great however I felt the images on the site were misleading- I booked a room with a queen bed, the bed was a normal double, the leather sofa was really scratched up and damaged looking, the tv remote had battery salt coming out of it (they did replace the remote), just was a bit shabby and disappointing considering I paid £261 for a night there. Additionally the images made it look like a massive breakfast buffet but there was not much choice at all and the quality wasn’t great. So the service was friendly and great and can’t fault it but the room and general hotel was not to the standard I expected for the price I paid unfortunately. It had a nice bathroom and wasn’t the worst but I would not pay that price for that room again.

6

Lom

Feb 28, 2025

·

Stayed 1 night

in room wall socket on desk was faulty, Mini fridge was extremely noisy and kept me awake. Eventually got annoyed enough to pull the power socket out! Breakfast was mediocre at best and coffee was almost on par with the brown water you get from Greggs.

10

Julie

Oct 18, 2025

·

Stayed 1 night

Lovely clean room with a big bed which was a bit on the firm side for us. A few more milk sachets would of been good. Breakfast was fantastic wibeingvthe best buffet breakfast ive had i think. Friendly helpful staff

10

Sarah

Aug 31, 2025

·

Stayed 1 night

Great stay for 1 night. Staff friendly and helpful, especially night porter. Hotel is spotlessly clean. Breakfast very good and wide selection

6

James

Dec 29, 2023

·

Stayed 1 night

Our stay at the hotel was generally pleasant, thanks to the excellent reception staff and the cleanliness and comfort of our room. However, we encountered some issues during breakfast. The restaurant was understaffed, with only one person managing all the service. We faced difficulties such as a malfunctioning coffee machine, and essentials like sugar and butter running out without being refilled. It was challenging to place our order as we had to actively seek the waitress’s attention. Additionally, the dish we received did not match its description, and we were advised to modify it ourselves using buffet items, which was impractical. When I expressed these concerns to the waitress, her response lacked an apology and focused on the challenges of managing the service single-handedly during a busy period. I believe these areas could greatly benefit from attention and improvement.

8

Gareth

Jan 23, 2025

·

Stayed 1 night

Only problem was Breakfast where some things ran out and due to lack of staff were not speedily replaced.

6

Mark

Oct 13, 2025

·

Stayed 1 night

Noisy squeaky bed. Thin walls can hear people in corridor and in neighbouring rooms. Breakfast not good. Hash brown like cardboard sausage chewy. All seemed very stale.

10

Natalie

Oct 5, 2024

·

Stayed 1 night

Really great stay! The staff were all helpful and professional and the breakfast team were especially good accommodating one of the party who is celiac with a great breakfast of bacon and eggs cooked separately and served directly to the table. The buffet breakfast was also brilliant and with lots of choice! Really would recommend staying here.

8

Annie

Nov 23, 2025

·

Stayed 1 night

Friendly attentive staff and a great breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $193	3 $432	4 $356	5 $156	6 $150	7 $219
8 $125	9 $214	10 $418	11 $327	12 $226	13 $257	14 $235
15 $125	16 $190	17 $297	18 $297	19 $215	20 $189	21 $251
22 $120	23 $168	24 $291	25 $298	26 $222	27 $240	28 $254
29 $122	30 $198

AC Hotel by Marriott Birmingham

Prices for AC Hotel by Marriott Birmingham

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed with Sofa Bed, Canal View

Superior Room, 1 King Bed, Canal View

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Guest reviews of AC Hotel by Marriott Birmingham

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott Birmingham

Considering this hotel for your Birmingham trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $357	21 $295	22 $170	23 $176	24 $164
25 $106	26 $118	27 $166	28 $167	29 $121	30 $115	31 $175