Ocean Beach Hotel & Spa - OCEANA COLLECTION

Good: location, breakfast, staff Bad: scruffy rooms, terrible view from bedroom window, pigeon mess all over window sill

Facilities within the hotel and the room were very run down and poor. The car park was really poor with minimal space and dirty puddles adjacent to the buildings. Very poor.

Nice little getaway

Spa was absolutely amazing

Our room was lovely and had a partial sea view but was in a nice quiet area of the hotel. It was small but the perfect size as there was only two of us. I felt the staff, overall, weren't the best, however when we arrived we were greeted by the receptionist who was very welcoming and explained everything we needed to know in regards to breakfast, car parking, etc. However, a different member of staff charged us double for breakfast (it cost £22.00 and we were charged £44.00) and, when I queried this, they told me that no money had been taken out of my account. I then showed them proof of the money being taken and one member of staff took our breakfast ticket and wouldn't let us have it back. I went to Reception later in the evening and managed to get my breakfast ticket back and, after a long battle, managed to get the extra money back. We experienced a similar situation at checkout as we were issued a bill and, when I took this to Reception, I was asked how I wanted to pay. I then asked what I was being charged for, to which the receptionist looked it up and said "Don't worry about it". With that being said, however, the staff were attentive and didn't hesitate to respond to any requests - we asked for a fan at around 22:30 and they brought it up very quickly. Breakfast in itself was good quality, but the selection was quite limited. They didn't restock any food during breakfast so we had to choose from leftovers and other than toast there were no continental options.