Name: The Riviera Hotel & Apartments - Alum Chine
Address: 14 Burnaby Road, Alum Chine, Westbourne, Bournemouth, England, United Kingdom, Westbourne, Bournemouth, Christchurch and Poole, GB
Price range: $81–$171 per night
Rating: 8.35

What guests think

At The Riviera Hotel & Apartments - Alum Chine, reviewers consistently praise the friendly, welcoming staff and the quiet, beachside location, with many appreciating the indoor pool and bar, generally clean spaces, and good value for money.

Rooms are often described as dated, with some small or stuffy, occasional mattress and water pressure complaints, and sporadic noise from events or neighboring rooms, though sea views and balconies are a highlight in certain rooms. Breakfast and bar meals receive frequent positive mentions, while bar service is occasionally slow and parking can be limited at busy times. Expect a classic seaside stay with straightforward comforts and easy beach access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool and hot tub, bar with games, and on-site parking; however, spaces can be scarce at busy times and a few note the pool is small, cool, or chlorine heavy.

Related guest reviews

8

Anthony

Mar 25, 2025

·

Stayed 2 nights

Quiet room, quiet street. Nice pool. Good breakfast. Pleasant bar area. Free parking

10

Andrew

Jul 12, 2024

·

Stayed 4 nights

Lovely hotel and staff Very nice meals. Swimming pool and jacuzzi spot on Loved our stay 8 mins walk to the beach Will be back

10

Fernanda

May 15, 2025

·

Stayed 1 night

We had an amazing one night stay in a family room with sea view and plenty of space. Beds were comfy, shower was nice and coffee facilities were welcome in the morning. Swimming pool was refreshing img although very strong smell of chlorine due to hot tub and no ventilation which did irritated my eyes a little bit. Very happy with our stay, wish I could stay longer. Would definitely stay again and recommend to family and friends.

10

Aleksandra

Aug 11, 2025

·

Stayed 2 nights

Greeted by very welcoming and helpful staff on arrival. Was allowed to check in earlier,which was a blessing. The room was sunny, airy, clean and spacious. Bathroom a bit dated but very clean. Room service available if you need one. On site secure parking as well as gym, pool ( small but pleasant). Withing bar area additional space for eating and entertainment like table tennis ( free of charge) pool and air hockey tables. Staff on site polite,friendly and easy to talk to.

10

peter

May 9, 2025

·

Stayed 1 night

freindly and efficient staff clean room and bathroom .0Bed was comfortable and bedding was clean and in great condition. Bar area was nice and open with a reasonable selection of drinks and a nice enough menu (The fish and chips I had where the best i have had in a long time a Jumbo option would have been nice).

10

Mrs Amanda

Apr 26, 2025

·

Stayed 2 nights

Had a lovely 2 night stay at the Riviera hotel Bournemouth. The staff were all lovely and welcoming. The hotel was clean, as we're the rooms. The Breakfast was very good, and quality items available. We used the swimming pool, although a little cool, it was nice. Definitely would stay again

8

Adriana

Aug 23, 2025

·

Stayed 2 nights

Lovely place to spend a weekend in Bournemouth. Chose it for its proximity to Alum Chine beach. Having the pool was definitely a bonus and we made use of it every day. Breakfast was good too, nothing too fancy though. Good value for money!

10

Tim

Feb 26, 2025

·

Stayed 1 night

From the moment we arrived at the Riviera, we felt welcome. The person on reception was helpful and informative. The room, we were upgraded to, was good and the breakfast ideal. Parking was slightly limited but this was advised when we booked. Very happy and wwe would choose the Riviera again.

10

Tracey

May 2, 2023

·

Stayed 2 nights

We had a very enjoyable stay, the staff are super friendly, helpful and efficient. Our double room was upgraded to an apartment, we had lots of space. Basic bathroom but didn't bother us too much. We liked the spa and pool, nice bar, serving good food.

6

Adam

May 11, 2025

·

Stayed 1 night

Good location, but not enough parking for amount of guests staying. Whilst free on road parking is suggested, it is impossible to park in close proximity to hotel on a sunny day due to beach goers. It would be useful to warn guests of this in advance. Friendly staff. The hotel is in need of a refurb, very tired throughout and the room needs a major upgrade. Mattresses are well worn and on a hot day the room is very uncomfortable due to lack of air conditioning. Bathrooms are well worn, making them look dirty. Average stay but a refurb would improve things.

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Cleanliness

Cleanliness is widely praised across rooms and public areas, though some bathrooms look worn and there are isolated odor or pest reports.

Related guest reviews

2

Loren

Jul 19, 2024

·

Stayed 2 nights

My partner, I and our 5 month old baby arrived on 12th July 2024. We originally had room 211. We thought at first room looked ok, not the greatest of sizes considering we had a 5 month old and a crib needed to be in the room, so we moved the room about a bit and before unpacking, I changed our baby and noticed a few bugs over the bed. I immediately got her off the bed and I looked around the room to see a large quantity of bugs all over the top, inside of the windows. I couldn’t say what type of bugs they were. We made sure to close all our bags and went straight down to reception to complain. We were then given room 211. My partner checked the window whilst the staff kindly helped us move all our baggage, and more bugs were found in the 2nd room. We asked for a refund and left the hotel as quickly as possible. We had just travelled 3 hours to get to Bournemouth, and our holiday started off horrific due to this experience. The staff were quick to help, very apologetic and we did receive a refund, but we never expected to be in Bournemouth with our little baby not knowing where we were going to stay. When changing our little one the following day, I noticed a couple of what looked like bite marks (raised red bumps) which concerns me due to her being exposed to these bugs when on the bed and she’s never had bite marks before. I don’t expect to take our little girl on holiday for the first time and have to come home and take her to the doctors as a precaution because of this.

10

Aleksandra

Aug 11, 2025

·

Stayed 2 nights

Greeted by very welcoming and helpful staff on arrival. Was allowed to check in earlier,which was a blessing. The room was sunny, airy, clean and spacious. Bathroom a bit dated but very clean. Room service available if you need one. On site secure parking as well as gym, pool ( small but pleasant). Withing bar area additional space for eating and entertainment like table tennis ( free of charge) pool and air hockey tables. Staff on site polite,friendly and easy to talk to.

10

Paula

Mar 3, 2025

·

Stayed 1 night

I had a lovely stay at the Riviera. My room was immaculately clean. The staff were kind and helpful throughout my stay. Nothing was too much trouble. The bed was comfortable and my room was warm and light. Lovely size bath for a soak. Plenty of clean towels.

10

Teresa

Dec 26, 2024

·

Stayed 1 night

What a wonderful surprise the Riviera Hotel was. The staff were all so polite and helpful and the room was spotless and a god size. Thank yoh for a lovely stay, we would love to return soon.

10

Mrs Amanda

Apr 26, 2025

·

Stayed 2 nights

Had a lovely 2 night stay at the Riviera hotel Bournemouth. The staff were all lovely and welcoming. The hotel was clean, as we're the rooms. The Breakfast was very good, and quality items available. We used the swimming pool, although a little cool, it was nice. Definitely would stay again

10

Trevor

Mar 12, 2025

·

Stayed 3 nights

This will have been the 4th or 5th visit in both apartments and rooms and the staff are always helpful and very friendly and the place is always clean and tidy.

8

Colin

Sep 9, 2023

·

Stayed 3 nights

The hotel is showing it age a bit, bathroom was a bit tired but clean. The bar area and reception seating were comfortable clean and tidy. Bar meals were good but service was lacking, customers at the bar were ignored while the 2 staff struggled with the till system and it seemed that only one of them could a sale leaving the other waiting. If you don't like dogs find somewhere else, cutomers holding young dogs in their arms stood at the bar, close to the food delivery station, an extremely large greyhound walked back and forth through dining areas. For me dogs have become what smokers were in the past. You have no idea if your room has previously been occupied by a dog.😤

8

Jane Suzanne

Nov 12, 2023

·

Stayed 2 nights

Very enjoyable stay and very clean

8

Gracie

Aug 11, 2025

·

Stayed 2 nights

Really convenient location, right next to the beach. Very clean.

6

Adam

May 11, 2025

·

Stayed 1 night

Good location, but not enough parking for amount of guests staying. Whilst free on road parking is suggested, it is impossible to park in close proximity to hotel on a sunny day due to beach goers. It would be useful to warn guests of this in advance. Friendly staff. The hotel is in need of a refurb, very tired throughout and the room needs a major upgrade. Mattresses are well worn and on a hot day the room is very uncomfortable due to lack of air conditioning. Bathrooms are well worn, making them look dirty. Average stay but a refurb would improve things.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and vary in size; some feel small, warm or stuffy, with occasional mattress, small TV, weak shower, or noise complaints, while others enjoy spacious family setups and sea-view balconies.

Related guest reviews

10

Phil

Feb 26, 2025

·

Stayed 1 night

Nice enough room with a balcony, mattress wasn't in the best condition, I could feel the springs

6

Miss M

Jun 19, 2025

·

Stayed 3 nights

The hotel is really old and needs some urgent upgrades such as new mattresses (the springs hurt my back) and air con (it was boiling on the second floor). Also there was no watee pressure in the shower.

6

Thomas

Mar 17, 2025

·

Stayed 4 nights

Lovely sea view, but the room had an overpowering smell of cheap air freshener with something not quite right in the background. Maybe a previous guest was a smoker?

8

Leigh

Jul 28, 2025

·

Stayed 2 nights

Very comfortable. We did have a problem with size of the TV in our room and bar lounge. We felt they could have been larger as watching from across the room and bar area.

8

michael

Jun 16, 2025

·

Stayed 1 night

Staff were pleasant and helpful. Nice view from window. Room was clean but very small.

10

Fernanda

May 15, 2025

·

Stayed 1 night

We had an amazing one night stay in a family room with sea view and plenty of space. Beds were comfy, shower was nice and coffee facilities were welcome in the morning. Swimming pool was refreshing img although very strong smell of chlorine due to hot tub and no ventilation which did irritated my eyes a little bit. Very happy with our stay, wish I could stay longer. Would definitely stay again and recommend to family and friends.

6

Marie

Jul 25, 2025

·

Stayed 1 night

The room was dated and in need of refurbishing. You could hear everyone from the room next door and below.

6

Chris

Jul 17, 2025

·

Stayed 1 night

Hotel was reasonable. Room was very small and cramped, bathroom tiny. Overall the hotel was just dated and very tired. Would I stay again, no I don’t think so.

6

Kamsin Joanne

Jul 27, 2025

·

Stayed 5 nights

Great location just a short walk from the beach at Alum Chine. Nice family friendly facilities with bar with games room and indoor swimming pool. The only complaint was that the room was very stuffy and in the corridor it felt like the heating was on in the middle of summer. We opened a window and had the fan we found in the wardrobe running but it would’ve been quite unpleasant had we been there during a heatwave.

10

Stephen

May 14, 2025

·

Stayed 1 night

The property is dated but has been maintained to a good standard. My room was comfortable with good sized balcony with a view towards the sea. The staff I spoke with were friendly and helpful. The area is quiet and only a short walk to the beach. Also, good value for money when you look at other Bournemouth/Poole hotels.

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Service

Service is consistently friendly, helpful and accommodating, with early check-in, upgrades or swift room moves when needed; occasional feedback cites slow bar service.

Related guest reviews

10

Owen

May 8, 2024

·

Stayed 2 nights

The team at Riviera always provide great service.

6

Karen

Nov 1, 2024

·

Stayed 4 nights

Bar and restaurant were good. Friendly staff. The rooms need updating. The bathroom in desperate need of replacing. Bed was uncomfortable. We checked in and went to our room. It smelt of wet dog which was horrendous. They gave us another room straight away but the original one should not have smelt like that.

8

Ben

Sep 24, 2025

·

Stayed 3 nights

This is a traditional B&B with all the right values, which include friendly staff. It is no-frills, but that is not to disparage it. The location is fine, it is quiet but urban, the clientele is mostly pensioners and occasionally conference delegates, but middle-aged, primarily senior citizens. It gives them what they want and does so well. The staff were kind, patient and helpful. It is a model of its kind, and while others will find it faded, I accept it for what it is. It made people happy, including me.

6

Pakinee

Aug 2, 2023

·

Stayed 3 nights

Staff generally good on customer service, but the exception being the Bar and Grill staff at times were slow and their attention to customer service was lack lustré. Senior staff great, but need to spread their approach and attitude to the others. Good location for beach but nothing much in walking distance for alternative restaurants etc. The closest restaurant on the beach closes Monday and Tuesday which is odd for holiday season. Car park is secure but more demand than spaces so roadside parking locally is an option but not the best as all very busy.

10

Aleksandra

Aug 11, 2025

·

Stayed 2 nights

Greeted by very welcoming and helpful staff on arrival. Was allowed to check in earlier,which was a blessing. The room was sunny, airy, clean and spacious. Bathroom a bit dated but very clean. Room service available if you need one. On site secure parking as well as gym, pool ( small but pleasant). Withing bar area additional space for eating and entertainment like table tennis ( free of charge) pool and air hockey tables. Staff on site polite,friendly and easy to talk to.

10

Wayne

Aug 26, 2025

·

Stayed 3 nights

Really friendly staff and warm welcome on arrival location was excellent and food really good the only negative part was the lack of parking

10

Trevor

Mar 12, 2025

·

Stayed 3 nights

This will have been the 4th or 5th visit in both apartments and rooms and the staff are always helpful and very friendly and the place is always clean and tidy.

10

Tim

Feb 26, 2025

·

Stayed 1 night

From the moment we arrived at the Riviera, we felt welcome. The person on reception was helpful and informative. The room, we were upgraded to, was good and the breakfast ideal. Parking was slightly limited but this was advised when we booked. Very happy and wwe would choose the Riviera again.

10

Martin

Jul 19, 2025

·

Stayed 1 night

I would highly recommend this hotel for a stay in Bournemouth. It is excellent value for money with great service.

10

Margaret

Aug 23, 2023

·

Stayed 3 nights

Staff were great, especially Reception who helped with any questions. Lifts worked and lower ground lift from car park was so helpful. Our room was comfy and cheerful, with lovely bed sheets, cleaned everyday. Breakfast, lunch and dinner were delicious with lots of choice. I’m gluten & lactose intolerant and the kitchen catered for this without making me feel awkward. Good location with 6 minutes walk to Alum Chine, hilly but doable with a bad foot and the sea front is flat, with a little train to take you to Bournemouth Pier.

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AI-generated summary based on recent guest reviews

Location

Quiet residential setting a short walk from Alum Chine beach, with Bournemouth and Westbourne reachable on foot; some guests mention hilly routes.

Related guest reviews

8

Tracey

Apr 24, 2023

·

Stayed 2 nights

Hotel was very nice, staff were very polite & attentive. Hotel a bit dated in places & food was "average" nothing great but certainly edible. Location for beaches & sailing club excellent which is why we booked it

10

Simon

Feb 15, 2025

·

Stayed 1 night

The staff were friendly and helpful and the location was good for the beach and a 15 minute walk to local shops and pubs, very good value for money.

10

Stuart

Sep 20, 2023

·

Stayed 3 nights

Helpful staff, busy Medium size hotel in Bournemouth, nice simple menu in Bar & Restaurants. Quiet location short distance from the beach, but a bit of an uphill climb. I Alum Chime just off Westbourne. A selection of both hotel rooms and self-catering apartment. Staff keep the place very tired and clean.

10

Narendra

Apr 14, 2025

·

Stayed 3 nights

Lovely location. Close to the beach

10

Adam

Apr 10, 2024

·

Stayed 2 nights

Great friendly atmosphere with easy access to centre of Bournemouth 15 -20 minutes walk away all staff very helpful 😀

8

Adriana

Aug 23, 2025

·

Stayed 2 nights

Lovely place to spend a weekend in Bournemouth. Chose it for its proximity to Alum Chine beach. Having the pool was definitely a bonus and we made use of it every day. Breakfast was good too, nothing too fancy though. Good value for money!

10

Andrew

Jul 8, 2024

·

Stayed 1 night

Lovely hotel 5 mins walk to the sea, have stayed before and will again

6

Kamsin Joanne

Jul 27, 2025

·

Stayed 5 nights

Great location just a short walk from the beach at Alum Chine. Nice family friendly facilities with bar with games room and indoor swimming pool. The only complaint was that the room was very stuffy and in the corridor it felt like the heating was on in the middle of summer. We opened a window and had the fan we found in the wardrobe running but it would’ve been quite unpleasant had we been there during a heatwave.

10

ian

Feb 19, 2024

·

Stayed 1 night

Riviera hotel Wow right from arriving the staff were all great, really helpful and nothing was too much trouble. Great location only 5 minutes walk from the beach, room was super clean and tidy would recommend.

8

Gracie

Aug 11, 2025

·

Stayed 2 nights

Really convenient location, right next to the beach. Very clean.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is regularly rated good to excellent with decent variety, and bar meals are liked; bar service can be slow at times, one pricey drink noted, and dogs may be present in bar or dining areas.

Related guest reviews

10

John

Jul 22, 2024

·

Stayed 1 night

Great room with a terrace. Excellent breakfast. Bit disappointed to get a very expensive gin and tonic in a tumbler served by a barman yawning his head off. Other than that, I would recommend this hotel.

10

mike

Jul 6, 2025

·

Stayed 2 nights

really like this hotel.friendly staff good facilities and close to the beach.good food both breakfast and evening

8

Maureen

Aug 3, 2025

·

Stayed 3 nights

3 night stay and was pleased with the overall experience.. room was clean could do with a freshening up bed was comfy and the breakfast was really good.

10

peter

May 9, 2025

·

Stayed 1 night

freindly and efficient staff clean room and bathroom .0Bed was comfortable and bedding was clean and in great condition. Bar area was nice and open with a reasonable selection of drinks and a nice enough menu (The fish and chips I had where the best i have had in a long time a Jumbo option would have been nice).

10

Wayne

Aug 26, 2025

·

Stayed 3 nights

Really friendly staff and warm welcome on arrival location was excellent and food really good the only negative part was the lack of parking

10

Mrs Amanda

Apr 26, 2025

·

Stayed 2 nights

Had a lovely 2 night stay at the Riviera hotel Bournemouth. The staff were all lovely and welcoming. The hotel was clean, as we're the rooms. The Breakfast was very good, and quality items available. We used the swimming pool, although a little cool, it was nice. Definitely would stay again

8

Adriana

Aug 23, 2025

·

Stayed 2 nights

Lovely place to spend a weekend in Bournemouth. Chose it for its proximity to Alum Chine beach. Having the pool was definitely a bonus and we made use of it every day. Breakfast was good too, nothing too fancy though. Good value for money!

8

Colin

Sep 9, 2023

·

Stayed 3 nights

The hotel is showing it age a bit, bathroom was a bit tired but clean. The bar area and reception seating were comfortable clean and tidy. Bar meals were good but service was lacking, customers at the bar were ignored while the 2 staff struggled with the till system and it seemed that only one of them could a sale leaving the other waiting. If you don't like dogs find somewhere else, cutomers holding young dogs in their arms stood at the bar, close to the food delivery station, an extremely large greyhound walked back and forth through dining areas. For me dogs have become what smokers were in the past. You have no idea if your room has previously been occupied by a dog.😤

10

Margaret

Aug 23, 2023

·

Stayed 3 nights

Staff were great, especially Reception who helped with any questions. Lifts worked and lower ground lift from car park was so helpful. Our room was comfy and cheerful, with lovely bed sheets, cleaned everyday. Breakfast, lunch and dinner were delicious with lots of choice. I’m gluten & lactose intolerant and the kitchen catered for this without making me feel awkward. Good location with 6 minutes walk to Alum Chine, hilly but doable with a bad foot and the sea front is flat, with a little train to take you to Bournemouth Pier.

10

Colin

Dec 6, 2023

·

Stayed 1 night

A one night stay in a good, slightly old fashioned hotel. Lots of festive fun, with friendly staff. Charge for our dog was an acceptable £10. Breakfast was good, but had to eat it in the bar because of the dog. Room was large and the beds good. Shower was not very well situated or powerful; our only gripe.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$66
February	$71
March	$75
April	$89
May	$103
June	$128
July	$147
August	$160
September	$113
October	$91
November	$75
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $135	5 $171
6 $113	7 $133	8 $132	9 $155	10 $116	11 $124	12 $142
13 $96	14 $131	15 $131	16 $112	17 $115	18 $111	19 $140
20 $96	21 $96	22 $94	23 $100	24 $96	25 $157	26
27 $96	28 $91	29 $95	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $108	3 $134
4 $85	5 $85	6 $85	7 $81	8 $85	9 $108	10 $131
11 $82	12 $82	13 $84	14 $82	15 $85	16 $109	17 $131
18 $85	19 $82	20 $85	21 $86	22 $85	23 $108	24 $135
25 $82	26 $85	27 $82	28 $85	29 $82	30 $108	31 $131

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

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