Hotel Cour Saint Georges by CW Hotel Collection

No lift or elevators. Clogged toilet showers and sink. Though room we stayed looked newly renovated. It does not have cabinets to place clothes, no fridge,no tv. Amenities supposed to be included were not provided. Staff said , they are still working on it . It wld have been nice if management mentioned that other bldg has no lift, amenities not complete yet bec. It’s has just been newly renovated. At least I know what to expect

TV werkte niet - geen warm water in de douche en slecht schoongemaakt

Unfortunately, the location was the only good thing about this hotel. We arrived and were surprised to find out there was no heat and no hot water. They should have communicated this as it had been out for days and we would have never opted to stay there in winter when the temps were in the high 20’s degrees! There are plenty of decent hotels to stay at…….dont waste your time!

Das neu renovierte Hotel hat ansprechende Zimmer. Die Lage ist grossartig, fussläufig zu allen Gent-Hightlights. Schade: keine Parkplätze (Parkhaus nicht ganz nahe, 26 Euro ! pro Tag), auch der TV funktionierte nicht (kein Kabel!). Aber das Preis-Leistungsverhältnis stimmt. Extrem preiswert.

The property has no air conditioning that we could discern. They have small portable desk fans available upon request. It’s an older property but that just adds to its charm. Neel, the manager was great! Breakfast was also very good. I recommend this hotel as long as your visit isn’t during a heat wave.

Fijn hotel midden in het centrum van Gent. Perfecte locatie voor de bezienswaardigheden en uitgaansleven. Erg vriendelijk personeel dat aanbood met alles te helpen. Hotelkamers zagen er prima uit. Douche deed er wel erg lang over om warm te worden met weinig waterdruk.

Located nicely in the heart of Gent but without any parking option at all. Gent hates cars anyway, so if you travel by car, don‘t go to Gent. The hotel itself doesn‘t seem that old but looks old and a bit shabby and would need a refurbishment at all corners.

Decent for price, but you get what you pay for. I had a renovated room which was really nice, but the rest of the hotel is under renovation. There’s no elevator and the staff didn’t seem to be in the best physical condition to help you carry your bags up. So keep that in mind.

Nieuwe kamer met mooi sanitair. Er was geen toiletrolhouder aanwezig, geen TV en geen koelkastje en verder was er een glazen deur tussen badkamer en slaapruimte waardoor er heel weinig privacy is .

Unfortunately no air-conditioning and our stay was VERY warm. Also, the television didn't work at all and is not available at all in the hotel. We were given a terrific room with a beautiful view of the lovely buildings. Our room was renovated and accessible by the elevator. We enjoyed the stay all the same. The location is wonderful, the staff were wonderful and the room was wonderful (except for the no aircon). We didn't miss the television but some might.

Unfortunately found bed bugs all over our bed on the second night, but the receptionist was very lovely and offered to refund. We didnt see the Google reviews that noted the infestation, but if youre in room 43 please ask to move as there are lots of these critters :( We also had no window or balcony access as the door was broken, which made aeration difficult. Otherwise, really good location and lovely staff.

Het was een beetje vergane glorie. Het rook in onze kamer naar een oud gebouw.

Entre les odeurs d'égoûts et les 3 désodorisants serveur WC pour tenter de camoufler ces odeurs pestilencielles, nous nous endormons avec la nausée et repartons avec nos vêtements imprégnés! D'autre part aucune indications pour nous garer dans le pass, et ne comptez pas sur l'accueil pour vous renseigner car le téléphone est volontairement décroché pour ne pas déranger la demoiselle de l'accueil!! Ne parlons pas de la propreté du sol, et des multiples insectes écrasés au mur. A fuir!

Leider war mein Bett von Wanzen aller Stadien befallen. Es gibt hier ein ernstes Insektenproblem! Was sich nicht nur auf ein Zimmer beschränken kann.

Blood on the ceiling, blood on bed linens, toilet wasn’t flushed when we arrived and a funny smell was present in the toilet the entire stay. Last but not least, bedbugs! A lot of them. Now one day after our trip I am covered in bites.

Terrible. Bed bugs.

Il y a des punaises de lits dans plusieurs chambres de l’hôtel

This hotel has a solid bedbug problem

Bed bugs!

Bedbugs The location was perfect. The rooms ok, and strangely interestingly decorated. But i obly stayed half a night due to waking up to several bedbugs of different stages. I was offered a new room, but i am very glad i didnt take it, when it was clear when finding other recommendations on for example google reviews that this hotel has known they have bedbugs in several of their rooms for months. I checked out during the night, and the resepsjonist didnt know if i could get a refund. Luckily i did get a full refund through Hotels.com (which was a bit difficult to find ways to contact them). I later made claims from the hotel through hotels.com to cover at least the added cost of the new place i had to book the same night suring a weekend in a popular city. That was expensive to say the least. Hotels.com does not offer this, so it was up to the hotel. The hotel refused. I hmgave them the oppurtunity to apologize and to accomodate the whole added cost or the difference. They took it as a threat, because i said i would make other travelers aware of the state of the place. I would of course do this anyways, but with the added note that all they dod was "regret the inconvenience". My inconvenience include: - staying at the train station from 3 am to 8am before the only avaliable hotel opened their reception - freezing and steaming all my clothes through several steps the next place i stayed - risked spread to other hotels and my home with great economic consequences

Really in the best location. But, no renovation done for many years. Basically in the same condition as 20 years ago.

Kamer is ooit gerenoveerd, maar toont toch wel gebreken. Geen afdekplaatje op de lichtschakelaar, geen vitrage en we zaten bijna gelijkvloers, een haakje was los van het gordijn, waardoor het niet helemaal dicht kon ( te hoog om het zelf vast te maken) geen hoeslakens, dus bij elke draai verschoof het laken van de matras, een kapstok? Die is er niet. Drie hangertjes aan een open stelling kast dat is het. Hang je daar je jas op kan je niet meer bij de planken er achter. Ligging van het hotel is perfect, de douche lekker en de bedden zijn prima.

La chambre était en face de la réception et les personnes parlaient très forte...

Odanın manzarası çok güzeldi. Sadece kokuyor ama merkeze mükemmel yakın

Hotel was in a perfect location. Friendly & helpful staff. The room was a good size, clean with a comfortable bed. Frustrations: the lock on the door was broken and we needed to fiddle a lot with the key to get it locked/unlocked. No toiletries, TV was broken and only 1 electric socket in the room. Short cord hair dryer too far from a mirror because of the single socket (that didn’t accommodate the shape of 2 out of 3 of my adapters). Good enough place if you plan on site seeing most of the time.

Super spacious room in the perfect location right by the belfry.

A fantastic location close to all of the sights. The staff was super friendly and very welcoming. The only small thing was the sparseness of the room. It was the bare minimum (limited shelves, no fridge, bare walls, etc) to a room which was good given that we were out and about most of the trip but it did have a fan which was nice. There was a lot of space/room that could have been used to make the room a little more "homey" but it wasnt taken adavantage of. All said, for the price and location i would stay again if it was a night or two.

Spent several days here with friends. The rooms are large but rather shabby and in need of some tlc. Also, there's nowhere to hang clothes, no wardrobe, rail or hangers and no tea or coffee making facilities in rooms. One room wasn't cleaned for 3 days and the empty shower gel dispenser wasn't refilled for the whole of our stay. Each of our rooms had a television but none worked, we just got messages saying "no signal" - in Spanish! Our main concern was that it was very difficult to lock and unlock our rooms due to faulty locks, the barrels kept moving around loosely their housings. It took up to 5 mins each time to lock/unlock our doors. We had to leave one room unlocked throughout our stay as the lock was impossible to use. Locking your room is a basic requirement in a hotel and a condition of our travel insurance but one staff member dismissed our concerns saying "these locks are difficult, you just have to get the knack of them". Another staff member spent 10 mins trying to lock the door and couldn't manage it. He agreed that they are faulty but failed to do anything about it. That's just not good enough! The fire doors on the main narrow escape route by the staircase were propped open with fire extinguishers every day of our stay. However, on the positive side, the central location is excellent, 3 mins from St Baaf's cathedral & the main town square with plenty of restaurants and shops within walking distance, but there are plenty of other hotels nearby as well.

The room had damage round the door handle there was a suspect brown stain in the shower the flooring was in poor condition Centrally based so handy for shops etc

Prima hotel op erg goede locatie in het centrum. Wij zijn tijdens de Gentsefeesten geweest en dat was erg goed. Doordat wij aan straatzijde sliepen kan je overlast ervaren van de mensen die laat over straat gaan. Het was te warm om met de ramen dicht te slapen. De kamer was netjes en ruim. Badkamer ook ruim en netjes. Enige min punt was dat er geen stopcontacten naast het bed zitten. Wel een USB poort overigens. Receptie medewerkers waren vriendelijk en behulpzaam.

Om 15.00 uur zou onze kamer gereed zijn helaas was er dat weekend problemen met het schoonmaakpersoneel. Heel de receptie stond vol met ontevreden gasten. Het meisje bij de receptie wist niet wat haar overkwam en ik ging er dan ook vanuit dat het goed zou komen. Koffer op de kamer neergezet en afgesproken dat als we later op de avond terug zouden komen dat de kamer gereed zou zijn. Die afspraak is gedeeltelijk nagekomen. De bedden waren opgemaakt en schone handdoeken in de badkamer. Dat was het dan ook, het afval van de vorige gasten stond nog in de kamer. Niet opgeruimd, niet gestofzuigd en niet gedweild. Echt heel vervelend want ging nu ook twijfelen of de bedden wel verschoond waren. Het laatste wat je wilt is in het vuil van een ander liggen. Bij onze vrienden was de kamer wel schoongemaakt maar de deur kon niet op slot dus iemand met kwade bedoelingen kon zo de kamer oplopen. Al met al hele slechte ervaring met het hotel. Er zijn excuses aangeboden en daar kon je het mee doen, niet eens gratis ontbijt of iets dergelijks aangeboden gekregen. Gelukkig maakt de prachtige stad Gent ons verblijf goed maar voor ons nooit dit hotel meer!!

The owner was amazing!!! Super friendly staff that helped our stay feel welcomed. Great breakfast. The location was excellent. You can walk to everything. The room was a good size for Europe and was recently renovated. Nice and clean and modern. Would come back again.

Very welcoming hotel, spacious, clean, historic bldg charm & stone throw away to the center. Super helpful hotel manager “Neel”who speaks 4 languages and really helped us a llot with our booking/credit card issues with other hotel in our next destination. We’ll never forget you & Thanks a million!!!

Excellent customer service, personnel very helpful and attentive.

Location is excellent! Everyone on staff that we spoke with were extremely helpful and friendly! Room was small, but perfect for 2 people, it was clean and seemed like it just got remodeled. Breakfast also great! Would definitely recommend to anyone that is not looking for anything luxurious but cares about confront and most importantly the convenience of being in the center of the city.

The people at the hotel were exceptionally kind and helpful when we were going through a medical emergency.

The staff wasn't friendly or helpful, and they were mostly absent. We had to call every time we were at the reception, both to check in and check out and also when we had issues. The owners live in the same building and they seem to be always at their place rather than working. The rooms are very basic and, while being recently repainted, feel very outdated. There was only one electrical socket per room to charge our devices; the bedside lamp was broken, doors and windows had terrible locks and were wiggly. Most importantly, the place felt unsafe. The front door is always open so that guests could come in without bothering the staff, and the staff is never at the reception, as I mentioned before. After checking out we left our bags at a storage room (which was just a laundry room) and when we came back, nobody was around and we couldn't wait for a long time, so we tried to open the door to the storage room - and it wasn't locked. Anything could happen to our bags! Avoid this place.

There were shops near by. Clean room. Friendly and Helpful staff. Forgot my gold ring in the room, they found it and kept it safe. I was able to go back to the hotel and pick it up. Terrific!

Een hele prettige,vriendelijke,humor volle hardwerkende mevrouw! U mag trots op haar zijn! Wat een topper! Fijn dat onze ebikes veilig achter mochten staan!

Value for money guaranteed.. Across from town hall in Gent the view from this hotel with the adorable and friendly Dutch lady behind the counter is worth every € for any budget traveller.. the music school (no music after 9 pm ish) as your neighbor fancies some of the oldest Venetian windows still around today.. Every picture in this review has been taken within 10min walking distance from the hotel and literally anything you would want to see in Gent is no more than a 15-20min walk from the hotel As a newbie to Gent myself I recommend others to find the underground parking garage located 350-500m from the hotel as the first thing on the list😅 Parking outside the hotel is “police only” because of the police station located in the same building (Traffic wardens are fierce and the fine is 80€ but my own mistake)

Great location

Good location

Midden in het centrum Vriendelijk personeel

Super spacious room in the perfect location right by the belfry.

Fantastisch gelegen in het centrum van Gent. Ontbijt was prima.

The location was great. The room was spacious, breakfast was included and the staff were very friendly and helpful.

Perfect hotel well within the core of Ghent.

This is a lovely quaint property in the old section of the city. Easy walking to everywhere with helpful staff

Nice place and in the middle of the city.

Perfect location. Friendly staff

Fijne en ontzettend gezellige ontvangst en service. Mooi antiek pand in hartje Gent. Prachtige grote kamer. Hulp bij informatie over Gent centrum gekregen. Heerlijk ontbijt.

Not a good experience. We booked 2 rooms and was allocated one incorrect room. We found on our return to the hotel that they had issued key to the 'correct' guests which allowed access to strangers to the room where we had all our belongings. The other guests then took all our belongings to reception and staff just left it all behind the counter. Very poor staff management. Rooms were situated on 4th floor, even with fans they were very stuffy. Found it too hot to sleep. One of party also experienced itchiness. Staff are friendly but not professional. Only good thing is the location.

Mooi gerenoveerde kamers. Zeer goed onthaal, Tv op de kamer deed het niet en op andere kamer was geen TV aanwezig. Kamer had properder moeten zijn. Heel basic ontbijt.

Bra läge, servicevänlig, hett ingen luftkonditionering, bra frukost,

Hotel com excelente localização e atendimento extremamente simpático . Café da manhã delicioso . Bom banho e secador de cabelo eficiente

Hôtel remarquablement bien placé pour découvrir Gand, la chambre est très grande mais assez classique. Quelques soucis pour évacuer l'eau dans la douche. Pour le petit déjeuner, nous avons eu un échantillon de beurre moisi ce qui n'est pas étonnant car le beurre n'est pas conservé au frais, nous l'avons signalé à la personne de service ce jour là. Sinon pour le reste, pas de problème, c'était malgré tout un bon séjour !

The property has no air conditioning that we could discern. They have small portable desk fans available upon request. It’s an older property but that just adds to its charm. Neel, the manager was great! Breakfast was also very good. I recommend this hotel as long as your visit isn’t during a heat wave.

outstanding location and welcoming staff; common areas are a bit tired, but our bathroom was nice and modern; breakfast options were nice; if weather is warm, you might be as well, since there is no air conditioning, but on our way out, I think I learned we could have borrowed a fan. It was an outstanding value; just be aware the property is not modern.

Location is excellent! Everyone on staff that we spoke with were extremely helpful and friendly! Room was small, but perfect for 2 people, it was clean and seemed like it just got remodeled. Breakfast also great! Would definitely recommend to anyone that is not looking for anything luxurious but cares about confront and most importantly the convenience of being in the center of the city.

Perfect location, helpful personnel, good breakfast. Dirty linen cart remained in the hallway during our stay and the shower floor had some marks. No tea or coffee facilities in the room Overall however it was a great stay and so convenient for everything. We would book again.