Name: Novotel Gent Centrum
Address: Hoogpoort 52, Ghent, Belgium, Ghent, East Flanders Province, BE
Price range: US$100–US$329 per night
Rating: 8.15

What guests think

At Novotel Gent Centrum, travellers praise the exceptionally central, walkable location and generally friendly staff, while feedback on dated rooms, maintenance issues, and inconsistent climate control and noise shows a mixed experience that varies notably by room and floor.

Cleanliness is often good, but multiple reviews note moldy bathrooms, drainage smells, and occasional lobby odours. Facilities like the outdoor pool and sauna are appreciated, though the pool can be cold and parking tight or costly. Breakfast draws frequent praise, with some finding it average or overpriced and a few facing inclusion disputes. Overall, expect a convenient stay where comfort depends on the room you receive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the outdoor pool and sauna/steam facilities, and several enjoyed the bar. Some note the pool is unheated or cold, and parking can be tight or expensive.

Related guest reviews

6

Timo

10 Jul 2025

·

Stayed 1 night

Good location, did not get room in time, average breakfast, nice pool in the middle of Genth

10

Nicholas

18 Nov 2025

·

Stayed 3 nights

Great location, nice rooms and great amenities. Spa is a treat

4

Nigel

2 May 2023

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Stayed 1 night

Car park is expensive and very tight

8

Mark

31 May 2023

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Stayed 1 night

Location is great, close to everything. Rooms are dated, novotel early 2000's style standard. they are ok, but really could do with an update. TBH it looks like the bathrooms have been done, but the main room could do with more. The carpark.....BE brave..your car can fit...but its definitely squeeky bum getting in and out of there. A lot of back and forth driving to a tolerance of less than 2cm!

10

Martyn

19 Oct 2024

·

Stayed 4 nights

Great central location. Nice room. Good breakfast choices. Nice bar too.

8

Ann

22 Aug 2023

·

Stayed 1 night

fantastisch om zo centraal gelegen te zijn en toch een zwembad te hebben! Spijtig dat er niet echt genoeg ruimte is om veel fietsen te plaatsen. Ook spijtig dat de wellness niet altijd toegankelijk is voor iedereen.

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10

Marcos

17 Aug 2025

·

Stayed 7 nights

Localização Excelente. Café da Manhã Completo. Internet OK. Estacionamento fora do local. Piscina Agradável. Precisa Renovação.

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10

Mathilde

14 Jul 2024

·

Stayed 2 nights

Emplacement parfait au centre ; piscine extérieure (non chauffée mais agréable avec barrières de sécurité rénovées) ; petit-déjeuner buffet super complet (mention spéciale au chef du staff petit-déjeuner adorable !). Les chambres sont un peu fatiguées et pourraient bénéficier d'un petit rafraîchissement mais elles restent très confortables et agréables. Le personnel est extrêmement accuueillant et compétent !

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10

Ian

15 Apr 2023

·

Stayed 4 nights

Usual very high Novotel standards of cleanliness, staff, furnishing and service. The location of the hotel is fantastic … right in the centre of Gent and a 2 min walk from the no.1 tram line direct to St Peter’s station. Also has a car park (not used). Staff were brilliant, really polite and helpful. WiFi free and consistent good quality. Bar has good selection. Room (executive) was really quiet, Iots of space and storage, great coffee machine and even a view across the roof tops towards the castle. Would thoroughly recommend and would stay again in a heartbeat.

8

James

19 Jul 2025

·

Stayed 3 nights

Amazing property - loved the pool!! Close to everything. Expedia reservation said breakfast included but they wouldn’t honour it - that’s the only issue. Otherwise highly recommended

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Cleanliness

Many report clean rooms, but repeated issues include moldy or musty bathrooms, drainage or sewer smells, and occasional lobby odours; a few note housekeeping misses and worn fixtures.

Related guest reviews

8

Callum

19 Dec 2025

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Stayed 1 night

Staff were amazingly polite and welcoming. Room was clean and with plenty of room. It was quite loud so bring ear plugs but would definitely stay again!

8

Darrell

18 Aug 2024

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Stayed 3 nights

This was a nice hotel in the center of Ghent. Everything in the area was walkable (restaurants, attractions, convenience, etc.). I loved Ghent. My trip was during August so it was the high season for tourists. I would love to come back at a less busy time. The hotel was fine (clean, safe, etc.). The only real issue were the sink and shower drains. It took several minutes for them to drain. When showering you were basically standing in several inches of water. Disgusting! Same for the sink. The faucet couldn't be on for more than 15 second without the sink filling up with water. This place seriously needs to snake its drainage pipes.

6

Jared

16 Jul 2024

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Stayed 3 nights

Centrally located hotel, great for getting around Ghent. Hotel is a big dated. Bathroom was a bit gross - grout was dirty & moldy, plumbing didn’t drain well and could smell sewer gas. Towels had an odd smell to them. Could’ve just been my room. Fine for a young guy, but I wouldn’t have been super thrilled if I was on holiday with a partner or something. Otherwise, room was spacious. Weird toilet and shower layouts though (in seperate rooms). Location was the best part of the hotel.

6

Mathias

13 Dec 2025

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Stayed 3 nights

Veldig sentralt som var et stort pluss! Stort rom og hyggelig personale. Men hotellet var slitt og det var ganske mye mugg på badet som ikke var så veldig delikat.

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10

Morten

12 Feb 2026

·

Stayed 3 nights

Clean room

6

Mark

17 Oct 2025

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Stayed 2 nights

Hotel has a very bad smell in the lobby

8

Amanda

17 Feb 2025

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Stayed 1 night

Great location. Room was nice and spacious. Staff was helpful and friendly. Only downfall was the weird smell in the lobby area.

8

Gayle

8 Feb 2026

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Stayed 2 nights

room was clean, it was very quiet, great location. Staff was very friendly.

6

Jessica

6 Nov 2025

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Stayed 1 night

La location de l’hôtel est idéal le près de tout les attractions majeures. Ma chambre sentait la cigarette très fort … au point a m’irriter les voies respiratoires.

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10

Dimitrios

4 Feb 2026

·

Stayed 5 nights

Clean room, helpful & polite staff, nice breakfast, central location

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Rooms

Rooms are often spacious, but many are dated with maintenance issues; several reviews cite poor soundproofing and street noise. Repeated complaints mention weak or nonfunctional air conditioning and uncomfortable temperatures.

Related guest reviews

2

Adrian

18 Jun 2023

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Stayed 2 nights

Location is just perfect. The air conditioner was not working. It was june of sunny days around 30 degrees C outside.

8

Steven

13 Feb 2025

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Stayed 3 nights

Nice hotel in a great location, very central and convenient for where we need to be. Room was a little worn and needed some updating.

10

Martine

11 Dec 2024

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Stayed 2 nights

Hotel is ideally situated to explore Gent. Rooms were large and spacious and the hotel accommodated our request for quiet rooms. The staff were very helpful and I’d recommend to anyone wanting a hotel in the centre of the city.

6

Maria

16 Feb 2026

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Stayed 3 nights

The overall hotel was fine and it’s in a very good central location, but there were a few issues that made the stay very uncomfortable. The room was extremely overheated even in February to the point where we had the window open constantly for 3 days and the fan on overnight to sleep. I woke up with a migraine after the first night which happens when I get overheated when I sleep which ruined the second day. The pillows were hard and lumpy and the spare soft pillow was like a tissue it was so flat and I also woke up with a sore neck. The shower was lukewarm at best no matter how hot we turned it up. If you like a warm room and hard pillows it might be the hotel for you though!

6

peter

27 Sept 2025

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Stayed 3 nights

The property is sadly lacking in maintenance. We have stayed in Novotel’s in other countries and had higher expectations than what we were met with. Paint peeling in the shower, bedside light switches, broken or missing, blackout curtains old and tattered

4

ibanne

10 Oct 2025

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Stayed 2 nights

Nice good looking hall but rest of the hôtel is dated and particulary the rooms. Thery are due for a major refresh. I would not recommend it.

6

Anthony

3 Oct 2024

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Stayed 2 nights

The soundproofing is very bad, since the keys are physical and the doors slam shut automatically, the place is very loud. It’s not for light sleepers. And wifi signal is very poor and keeps shutting off. I don’t recommend

2

Jonathan

17 Oct 2025

·

Stayed 10 nights

I rarely leave reviews. I stay in hotels all over the world and I've worked in 44 countries at the last count. I've stayed in the Novotel Gent before, even hosted a week-long conference here in 2023 not that made any difference. In short the hotel is over-priced and under-loved. Specifically I payed 200 Euros a night for a hotel with a hole in the carpet, skirting board hanging off, scruffy, unkempt paint flecks (missing paint) in the bathroom and plastic curtains (with dirty marks). If I was paying 100 Euros a night I might not grumble, but come on this is a Novotel. The night staff on my arrival was quite insistent that I pay in full on my arrival at just before midnight. I know some hotels may have this 'rule' but it might have been a bit more considerate, say empathetic to ask about my journey (long tiring journey) and say "don't worry sir we know you have stayed here in the past, pay in the morning." I had problems with my business card and was put under pressure to pay the next day. When I managed to contact my bank and sort my card issues I came to pay the balance on Thursday morning to be met by "Oh I can't do it now, it's too difficult, pay in full when you check out". I also asked to change my room on Thursday. I was met by I can't do that you have to come back when my manager is here. Super: you can demand my money but you can't address the poor state of my room. It wasn't helped by the words "I can't help you I am only following orders". Awful choice of words

6

peter

13 Dec 2024

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Stayed 2 nights

location was perfect but my room was on the back and a lot of street noise to 3 at night. with window closed. bed etc was fine.

4

Jos

23 Jun 2025

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Stayed 1 night

Service at counter was great. However - bo functioning airconditioning at the complete second floor of the hotel whiel it was +30 degrees + a party going on outside untill well after 12. For that kind of money (+250 a night) absolutely not worth it

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Service

Service is frequently friendly, helpful, and accommodating, including early check-ins and prompt assistance. However, some guests encountered unhelpful or rude front-desk responses and occasional bar staffing gaps.

Related guest reviews

8

Callum

19 Dec 2025

·

Stayed 1 night

Staff were amazingly polite and welcoming. Room was clean and with plenty of room. It was quite loud so bring ear plugs but would definitely stay again!

10

Matthew

19 Jul 2024

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Stayed 3 nights

Friendly and accommodating staff!

10

Klaudia

13 Jan 2025

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Stayed 2 nights

The staff went above and beyond to fullfil all my needs. The temperature in the room was rather cold (very cold weather outside) and I couldn't figure out how the air con works. The receptionist listened to me carefully and then then sent someone to only adjust the temperature in the room but left an additional heating unit in my room should if I need it. the only reason I gave 4 starts for comfort was the noise from outside. The location is central and I had a wonderful view from my room. It was just a bit loud. Maybe should have brought earplugs. Apart from that, both receptionists I had the pleasure of talking to were extremely welcoming, nice and polite. Really appreciate it, thank you! :)

6

Steven

12 Dec 2024

·

Stayed 3 nights

Hotel located well and generally the staff were very friendly. My only real gripe was the bar staff missing when you wanted a drink in the evening. This happen a couple of times.

10

Anne

12 Nov 2024

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Stayed 3 nights

The staff we were wonderful - they responded to an advance email requesting a walk in shower immediately.Room very comfortable & spotless with good bed & then excelled themselves as when I got to train station to leave I realized my phone had slipped out of my pocket in back of cab. On it were my Eurostar tickets & all personal & banking stuff - I called the hotel who immediately called the cab company & alerted the driver who found the phone & brought it back to station - disaster averted - I couldn’t praise them enough nothing to much trouble - outstanding service in great stay

10

Melissa

13 Jun 2024

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Stayed 2 nights

Staff was excellent! Very helpful!

8

James

6 Oct 2025

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Stayed 2 nights

Excellent location and the staff was amazing. They allowed us to check in early which was very helpful considering we had just flown in that morning. Thanks!

10

DavidTuyet

14 Nov 2025

·

Stayed 2 nights

Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA

2

Helen

28 May 2024

·

Stayed 4 nights

I stayed 4 nights and on 3rd night I had an intruder enter my room at 8.45am. I immediately reported it to reception (Weil) was extremely unpleasant and dismissive, told me it was housekeeping without checking or why they would come to my room so early, then hung up on me. I called back to ask his name and said I wanted to file a complaint about the situation and against his attitude, he told me he never gets in trouble and to stop disturbing him from doing his job - who knew helping a guest deal with a situation was not in his job duties?? I finally got hold of the duty manager , Rodolfo at 11.30pm (this is how poorly staffed they are), he was nice enough to apologise but made excuses that he was on night shift and had to come in due to staff calling in sick, he had already done another night shift and had a family, sleep and admin he hadn't checked emails blabla (sounds like a Novotel problem not mine) and he would follow up with Weil and housekeeping then next morning and leave me with a report. I insisted Weil needed to apologise (he would be on morning shift when I checked out), Rodolfo agreed. Next morning I check out, it is Weil, he looks at me blankly when I asked for Rodofos report, I gave him my room number so he knew who I was, and he said Rodolfo didn't leave anything for me, so I asked for his apology, he said for what and walked away. Another guest was behind me and he went to serve her instead, ignoring me again. I have never had such shocking service!

4

Gordon

31 Jul 2025

·

Stayed 4 nights

Front desk staff were not very helpful are sympathetic with our problems.

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Location

Consistently praised for a central, walkable position near key sights, trams, and restaurants, making sightseeing easy. Parking is available on-site or nearby, though access can be tricky.

Related guest reviews

10

marko

16 Aug 2024

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Stayed 2 nights

Good, in center of Gent. As expected.

8

EITEL

23 Mar 2024

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Stayed 2 nights

Nice hotel, well located

10

Richard

5 Jul 2024

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Stayed 1 night

Ideally located for centre.

6

Wesley

17 Mar 2024

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Stayed 1 night

Average property but very well located in the center. Walkable distancies to all of the attractions. Parking in the property that makes very convenient specially in this area.

10

Enrique

1 Jan 2025

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Stayed 1 night

Excelente atención desde la llegada que por cierto, fue muy temprano, a pesar de eso nos atendieron divinamente y nos dieron el cuarto, es muy céntrico, TODO es muy cerca del Hotel como para ir a pie, literalmente saliendo estaba el callejón de los graffitis y si sales por otra puerta estaba en Christmas Market, de lujo el lugar y la atención 👍

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10

Heather

27 May 2025

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Stayed 4 nights

Great location, happy with our time relaxing and sightseeing in Ghent.

10

Jon

2 Jun 2025

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Stayed 1 night

Centre of town location is incredible

10

Jed

25 Sept 2025

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Stayed 1 night

Great location that is close to the city center and many attractions. Nice and safe hotel.

10

Ailene

31 Oct 2024

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Stayed 5 nights

Hotel is near trams and bus stops. Walkable to many tourist attraction and restaurants. Best with family too.

10

Mozher

16 Jun 2024

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Stayed 3 nights

This Hotel is in the centre of Ghent. It is 5 minutes walk to Ghent centre and the Historic hart of the city including the f amuse castle of Ghent. I would strongly commanded this hotel.

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Dining

Breakfast is widely praised for quality and variety, though some found it average or overpriced; a few experienced disputes over whether breakfast was included.

Related guest reviews

6

Timo

10 Jul 2025

·

Stayed 1 night

Good location, did not get room in time, average breakfast, nice pool in the middle of Genth

10

Juan Manuel

3 Feb 2026

·

Stayed 2 nights

Buen hotel con un buen desayuno y localizado para evitar el coche

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6

Herman

27 Dec 2025

·

Stayed 1 night

Het was ok, niet leuk dat het ontbijt werd aangerekend terwijl het inbegrepen was

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8

Johan

24 Nov 2023

·

Stayed 6 nights

Breakfast was poor ,espesially for that price.

6

Scott

8 Aug 2025

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Stayed 2 nights

Old dated hotel. Very expensive average breakfast. Staff people were nice.

10

Martyn

19 Oct 2024

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Stayed 4 nights

Great central location. Nice room. Good breakfast choices. Nice bar too.

10

Mathilde

31 Jul 2023

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Stayed 1 night

I've stayed there many times and this stay confirmed it wasn't the last time! Perfect location ; breakfast buffet still amazing (f.i salmon, cucumbers, delicious potatoes croquettes...); big rooms ; appreciable outdoor swimming pool. Great stay!

10

Mathilde

15 Jan 2024

·

Stayed 1 night

Je séjourne souvent dans cet hôtel et y suis toujours satisfaite. Très bon accueil ; meilleur petit-déjeuner de tous les Novotel) ; localisation au cœur de la ville et en été piscine extérieure ! Les chambres sont calmes et confortables bonne offre de chaînes TV/radio.

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10

Dimitrios

4 Feb 2026

·

Stayed 5 nights

Clean room, helpful & polite staff, nice breakfast, central location

8

James

19 Jul 2025

·

Stayed 3 nights

Amazing property - loved the pool!! Close to everything. Expedia reservation said breakfast included but they wouldn’t honour it - that’s the only issue. Otherwise highly recommended

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Month	Average price
January	US$136
February	US$157
March	US$163
April	US$171
May	US$169
June	US$166
July	US$165
August	US$160
September	US$194
October	US$186
November	US$174
December	US$194

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $236	3 $329
4 $117	5 $215	6 $190	7 $230	8 $203	9 $243	10 $247
11 $112	12 $164	13 $147	14 $180	15 $169	16 $261	17 $220
18 $108	19 $127	20 $123	21 $183	22 $164	23 $169	24 $211
25 $100	26 $133	27 $140	28 $148	29 $129	30 $155	31 $176

Novotel Gent Centrum

Prices for Novotel Gent Centrum

Monthly average prices

About this property

Location

Room options

Suite, 1 Double Bed with Sofa Bed, City View

Executive Room, 1 Double Bed, City View

Family Room, Multiple Beds (Superior)

Standard Room, 1 Double Bed

Family Room, 1 Double Bed with Sofa Bed (Standard)

Superior Room, 1 Double Bed with Sofa Bed

Guest reviews of Novotel Gent Centrum

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Gent Centrum

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $123	21 $244	22 $236	23 $316	24 $284	25 $226	26 $237
27 $117	28 $151	29 $274	30 $149