Name: Steigenberger Icon Wiltcher's
Address: Avenue Louise 71, Chatelain, Brussels, Belgium, Brussels, Brussels-Capital Region, Belgium
Rating: 8.58

What guests think

Steigenberger Icon Wiltcher's combines classic, grand‑hotel style with spacious rooms, a convenient upscale setting, and widely praised service, though reviews also flag some dated areas, occasional noise, and inconsistencies that can detract from an otherwise polished stay.

The location suits shopping and transit, but many sights are a 20–30 minute walk. Families should note the pool and spa require advance booking, often carry extra fees, and are typically 18+ only, while breakfast draws both strong praise and complaints about price or consistency. Rooms are generous and comfortable, with repeated mentions of warm temperatures, patchy Wi‑Fi or event and street noise for some. Best for travelers seeking a refined, old‑world stay rather than a resort‑style, family pool experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and spa access requires advance reservation, carries an extra fee, and is adults‑only; availability can be limited or under renovation, and the gym feels small with mixed feedback. Several guests liked the bar, but facilities feel limited for families.

Related guest reviews

8

Joao

4 Dec 2025

·

Stayed 1 night

Hotel espetacular no centro de Bruxelas. Serviço excelente e quarto muito confrotável. O bar é muito agradável onde só se pode comer uns snacks muito ligeiros e o restaurante é horrível parecendo uma cantina. Uma das razões que escolhi este hotel foi a piscina interior mas que obrigava a uma reserva prévia que quando a pedi já não estava disponível o que foi uma surpresa bastante desagrável. Por estas razões creio que não será uma das opções numa próxima ida a Bruxelas.

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10

sonica

19 Apr 2024

·

Stayed 1 night

Everything was perfect Only downside was being a 5 star property they don’t own their swimming pool They are doing partnership with some private club and that is only for adults. Including me I saw many people with families in the hotel and for kids a pool is a must. Other than that every one was super kind and lovely and helpful

8

Raaghav

1 Sept 2024

·

Stayed 1 night

Great hotel, ideal location and rooms. Note the pool and spa facilities are chargeable

2

Tolga

1 Jan 2025

·

Stayed 1 night

Das Hotel an sich sieht super aus und ist einem klassischen Stiel gehalten. Allerdings mussten wir leider wieder auschecken nachdem uns gesagt wurde, das der Poolbereich ab 18 ist. Unser Sohn hätte also auf dem Zimmer alleine bleiben müssen. Des weiteren ist der Poolbereich nur nach Reservierung zu benutzen. Das alles sollte man auch in der Hotelbeschreibung ausschreiben. Hätten wir das alles vorher gewusst, hätte ich das Hotel mit Sicherheit nicht gebucht und die 350€ gespart. Am besten suchen sich Familien mit Kindern ein anderes Hotel, wo Kinder auch willkommen sind.

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6

Takisha Motley

5 Aug 2024

·

Stayed 2 nights

The hotel was ok. Also, it advertised that it had a spa which includes hot tubs and pool. The pool was working but the other parts of the spa is being renovated until September. If I knew that ahead of time the I may have choose a different place to stay.

8

Elisabeth

4 Feb 2024

·

Stayed 1 night

Super séjour malheureusement ce n'est pas stipulé lors de la réservation mais le spa est payant 35euros par personne, du coup nous n'avons pas pu en profiter

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8

Marlan

22 Nov 2025

·

Stayed 1 night

This place is definitely not kid friendly. I booked it thinking that my sons amd i can spend time in the pool, but the pool is 18 years and older. Outside of that, its ok. I believe its overpriced.

10

Matthias

5 Nov 2024

·

Stayed 5 nights

Das spa kann man nur mit reservierung mindestens 24 h vorher besuchen. Fitness geht 24/7

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10

David

1 Sept 2024

·

Stayed 4 nights

Enjoyed our stay. Still glamorous but needs a touch up. Also, should stop charging for the pool😂

10

Emily

5 Mar 2024

·

Stayed 3 nights

Good sized rooms with separate bath and shower! Gym and spa/pool was good but €35 per day per person. Staff were very helpful and accommodating :)

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Cleanliness

Many guests found the hotel and rooms very clean, but several reported stained carpets or towels, dust, dishes left in corridors, and inconsistent housekeeping. A few also noted maintenance issues such as hot‑water problems or worn fixtures.

Related guest reviews

6

Robin

2 Jun 2024

·

Stayed 3 nights

While we enjoyed our stay, the room was not cleaned either night. We had to wait an hour after a long day of sightseeing. They never delivered the pillows we wanted and never came to fix a lamp that wasn’t working.

4

Lina

31 Jul 2023

·

Stayed 3 nights

Although the hotel entrance and lobby is very beautiful, when it comes to the room the cleanliness level is very low, stains on the carpets and the towels have stains. We had to ask to change the towels on arrival because of stains. We didn’t allow house keeping during our stay because we saw that they use the same towel to wipe everything in the room. It is over priced and overrated on expedia

4

Zakariae

20 Feb 2025

·

Stayed 2 nights

It's a 5-star superior hotel, both structurally and organizationally, and it certainly has the appearance of one. However, the room had not been dusted in many areas for quite some time. The minibar was practically nonexistent, the fridge didn’t work, and a significant amount of water had to be wasted before the hot water arrived. The beds were not properly made the next day—the duvet was left as it was—and the cups used for tea were not washed. A breakfast table, used by one of the residents, was left in the corridor from the morning until the evening. However, what bothered me the most was the lack of courtesy (to put it mildly) from the security staff in the evening

10

Varso

20 Sept 2025

·

Stayed 4 nights

Very luxurious clean hotel- location is good and pretty close to restaurants and shopping areas.

10

Michael

27 Aug 2025

·

Stayed 1 night

Amazing. Very clean. Hospitality was so good. Very kind and helpful. Thank you.

4

Joanna

28 Mar 2024

·

Stayed 2 nights

After already paying quite a considerable amount for 2nights stay upon arrival we were told we had to pay an extra €200 deposit before we were allowed into the room. Nowhere this was stated on the website or before arriving. After the stress of booking in we get to the room to find the bathroom floor had a white chalk substance covered all over it so much it left a clean mark and a dirty finger when wiped. After paying so much we didnt want to be accused of any damage so we took pictures and documented; The person who stayed 2 days before their menu was still in the room and we hadn't been giving a new one, One phone didnt work, The bed frame was hanging off the wall so everytime you moved or sat down it bashed against the wall, The wallpaper had bubbled in places and was ready to fall off along with the many stains that looked like a damp cloth would of cleaned away, The bathroom mirror was lose and sink marble had terrible deep cracks all along and throughout, There was no heated towel rail or radiator to dry with with limited towels available, No bathroom mats just towels placed down making it very slippery, The leather was cracked and the chairs were dirty marked with stains. I do wonder if most of this would of been easily missed if it wasnt for the fear of losing a deposit over nothing. The security were such a pleasure to talk with always greeting us and giving us advice they really do make the hotel feel safe. Al staff were lovely.

10

Andrew

26 Mar 2025

·

Stayed 1 night

Clean and well appointed room. Large and comfortable. The area is clean and surrounded by lots of nice shops. Would visit again.

6

sohee

6 Jul 2025

·

Stayed 14 nights

Hotel was OK the location was great. Rooms and bathroom quite old. Coukd carely feel the AC during hot days and when we leave windows open flies will come in. Cleaning service came but they never vacuum the carpets until i had to ask them to do so. Breakfast just mediocre.

10

Teresa

11 Jun 2024

·

Stayed 8 nights

The room is big for European standards. Room is clean and the bed is comfortable. The bed linen and bath towels are clean and no smell of cigarette or chemicals. The cleaning staff did a wonderful job. The hotel staff are also very helpful. We really enjoyed our stay. There are a Vietnamese, a Korean and a Thai restaurant near the hotel within 5 minutes walk if you enjoy Asian food. A small grocery store and a “Paul” bakery also within 3 minutes walk. A bus stop is right in front, we need to take the bus to get off the next stop to catch the metro, or you can walk 15 minutes to the metro station.

2

Ehab

5 Oct 2024

·

Stayed 2 nights

"I had a terrible day on October 4th because hot water was unavailable in my bathroom starting from 6:20 a.m. and lasting throughout the day. Not only was there no hot water, but the water itself was discolored with a yellow tint, indicating the presence of rust and dust, which made it impossible for me to take either my morning shower or night."

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Rooms

Rooms are generally large and comfortable with classic decor. Recurring drawbacks include dated areas, warm temperatures or weak A/C, occasional noise from events or streets, and patchy in‑room Wi‑Fi.

Related guest reviews

8

christine

4 May 2023

·

Stayed 4 nights

Nice hotel but we had only one request, that we preferred a room NOT at the end of the corridor. Despite the fact that it’s a huge hotel they gave us a room right at the end of the corridor and with noise of renovation works starting at 9am each morning during our 5-day stay.

10

Karen

19 Jul 2025

·

Stayed 7 nights

We had a fantastic holiday in Brussels. The hotel was amazing. Fab breakfast and the staff at breakfast so welcoming, friendly and attentive. Fab room, with walk in wardrobe and fabulous bathroom. Highly recommend

6

Rahul

4 Nov 2024

·

Stayed 2 nights

Loud music at night, with a room swap offered at 9pm whilst travelling with children.

10

William

28 Nov 2025

·

Stayed 1 night

Amazing hotel, very helpful staff, large room, overall amazing experience (felt like I was in home alone 2!!)

8

Fabiola

14 May 2025

·

Stayed 1 night

Everything was almost excellent, but the ac wasn’t working properly and the room got really hot. The pillows are not comfortable. The room was beautiful, all the installations and the people amazing

10

Christopher

3 Jul 2025

·

Stayed 3 nights

Clean and large rooms

6

Takashi

9 Oct 2024

·

Stayed 9 nights

I arrived at the hotel 11 AM. At the booking, I requested the early check-in and the hotel confirmed it had made the note. In fact, I had to wait over 5 hours even after hotel's regular check-in time, 3 PM. The time I checked in was 4:30 PM. Then, Sunday night, there was the event and laud bass noise bothered me until 1:30 PM. Then, on Thusday, no hot water. Throughout my stay, I had the issue of WiFi poor signal that made me impossible to plan a video conference from my room with my US colleague.

8

Oluwakayode

18 May 2023

·

Stayed 1 night

Clunky Wi-Fi Otherwise perfect Responsive staff Clean room Excellent amenities

6

sohee

6 Jul 2025

·

Stayed 14 nights

Hotel was OK the location was great. Rooms and bathroom quite old. Coukd carely feel the AC during hot days and when we leave windows open flies will come in. Cleaning service came but they never vacuum the carpets until i had to ask them to do so. Breakfast just mediocre.

6

Nabeel

27 Apr 2024

·

Stayed 1 night

This is a really nice hotel. However, the temperature control in the room was very problematic. The room was very hot and when we called the reception, the option we were given was to have a small fan or open the windows. These options did not seem to work, and the room was extremely hot Making a difficult difficult to sleep and rest.

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Service

Service is widely praised as friendly, professional and accommodating across departments. Some guests reported slow or mishandled check‑in, indifferent or unhelpful concierge interactions, and lapses in follow‑through.

Related guest reviews

10

Jennifer

23 Nov 2024

·

Stayed 3 nights

We really enjoyed our stay. We arrived exhausted from an overnight flight. The front desk staff went above and beyond to arrange an early check-in for us. The room was spacious and beautiful. We will be returning!

10

Philip

12 Sept 2024

·

Stayed 1 night

One of the best hotels we have ever stayed in. Actually, the best in Europe so far! The service is nothing short of amazing! Everyone, as in each member of the staff gives exceptional attention, care and goes beyond what is expected. From the valet to the front desk, housekeeping, and the waiters. Loved their breakfast too. They have vast selection to choose from and they tasted wonderful. Their fitness studio is a tad small but they have top of the range equipment (Technogym). I can not fault this hotel for anything. Special shout out to Julie, Amelie, especially Ilias of front desk. The perfect hosts of this 5-star hotel. Sorry if I forgot the names of the others as there's so many of them! Such wonderful people.

10

Julie

29 May 2024

·

Stayed 3 nights

The staff were incredibly helpful from the moment we arrived, allowing us to see two rooms before deciding which room was best suited to my son's accessibility needs as he uses a wheelchair. If you are looking for an accessible room, the deluxe room has an accessible bathroom. The breakfast offered such a huge choice of options suiting every taste and everything was delicious and fresh. The hotel and room were spotless and there were lovely touches such as the chocolate on the pillow each night. The most outstanding aspect of the hotel was deifinitely the friendly and professional staff team.

8

Gamaliel

30 Apr 2025

·

Stayed 1 night

Restaurant was not as clean as one would hope. Poor concierge service, often not in sight. Outdated decor and facilities. Good location.

8

Andrew

5 Nov 2024

·

Stayed 5 nights

I would recommend this hotel for the price but there are some flaws. It is very dated and does not look fresh. The rooms are better than the lobby. My check in was not the smoothest but not why I would give this hotel bad marks. My disappointment lies completely with the bad service, information and horrible attitude I got from the concierge. I don't know his name but he was completely incompetent, did not know the city at all and even gave me wrong information. He did not even kn ow the museums would be closed on a national holiday. That combined with his poor attitude every time I went to him for directions around town. Breakfast was very nice but if you don't go early you will have to wait for a table. The lounge was small, not alot of atmosphere. The food was good but expensive. Location is in the shopping area. About a 30 minute walk to the main historical area. I am sure the hotel had more glamour in its day but now seems warn and commercial.

10

John

5 Jun 2025

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Stayed 1 night

Brilliant service from the concierge through to the bar staff. Very comfortable rooms and in a nice location.

10

danielle

21 Feb 2026

·

Stayed 1 night

La chambre était bien confortable, très agréable, le personnel très serviable ( conciergerie, accueil, porteurs). Un sejour trop court pour profiter de ce bel établissement

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8

Brigid

8 Dec 2025

·

Stayed 2 nights

Was very good. Only issue we had to keep reminding them that there was 3 people im room.

10

Andreas

23 Aug 2025

·

Stayed 1 night

Schönes, beeindruckendes und stilvolles Hotel. Toller Service vom Empfang bis zur Abreise. Aufmerksames Personal… Gern zu empfehlen

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4

Helen

3 Jun 2025

·

Stayed 3 nights

The hotel location was great, hotel is comfortable and accessible. However, when checking in, the receptionist told us we need to wait a little since we got there earlier than expected. We waited long enough before realizing others weren’t waiting and had a room right away. When we asked “how much longer” it seemed that the receptionist forgot about my partner and I, then gave us a room right away. The only friendly staff I give credit are the bell boys, they were exceptional!!! On our last day, before checking out, the experience wasn’t too pleasant. We knew breakfast wasn’t included and we were okay with paying for it since we needed a quick meal, 80€ later, we couldn’t eat anything due to the food being so cold and unattended. No water was provided to us or even water to grab anywhere. The same hostess that charged us for the meal came 5 minutes later to tell us they’re “closing soon”. She could at least have warned us before paying for ice eggs, cold bacon and terrible coffee. I will only recommend this hotel for business purposes, since the staff seem to be more interested than having tourist guests. I don’t recommend any food from the hotel menu either.

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Location

Upscale, convenient area near shops, restaurants and tram, with many sights walkable. Reaching the Grand Place and the historic core can take around 20–30 minutes on foot.

Related guest reviews

10

Sandra

17 Apr 2023

·

Stayed 4 nights

The property is almost like a palace and the location is perfect for connecting with metro, tram or walking anywhere in the city center and major attractions

8

Shaun

2 Mar 2023

·

Stayed 1 night

Classic grand hotel experience. good value for what you received. be aware it’s a solid 25 minute hike from there to the Grand Place. they were a little short staffed the day i checked out so the restaurant didn’t open at 6:30am as expected and we had to go get our car out of the lot since there was no valet either. so that wasn’t great. you kinda pay premium for those extra services.

10

Kyle

27 Aug 2024

·

Stayed 2 nights

Great hotel within walking distance to the grand palace and other attractions.

10

Lesley

3 Jul 2025

·

Stayed 2 nights

Lovely old world hotel, exceptional staff and convenient location!

10

Varso

20 Sept 2025

·

Stayed 4 nights

Very luxurious clean hotel- location is good and pretty close to restaurants and shopping areas.

10

Jesse

12 Oct 2024

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Stayed 4 nights

Wonderful hotel, shopping and nice restaurants all around. A tram station out front. Great staff 10/10

10

Denis

30 Nov 2025

·

Stayed 1 night

Super hôtel, très belle chambre et bien placé pour visiter Bruxelles à pieds. Le personnel est vraiment très gentil.

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8

Zaira

3 Aug 2024

·

Stayed 3 nights

Walkable to museums only 9 minutes. Not Too crowded as the city centre

6

N

27 Nov 2023

·

Stayed 1 night

This hotel is absolutely beautiful however rather a long way from the main action. The taxi drivers are not happy about customers using cards which makes travelling around quite anxiety provoking The tea making facilities in room didn’t include black tea, or milk and we had a nightmare getting what we needed, and almost had to pay 20 euros for what should be free Miscommunication between members of staff led to delays on checking in, and a fair bit of hassle. Lovely breakfast

8

Stefan

9 Nov 2025

·

Stayed 1 night

Mooi hotel, goed gelegen.

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Dining

Breakfast often earns high marks for variety and taste, but several guests found it overpriced or disappointing. Restaurant and bar feedback is mixed, with limited menus or quality concerns mentioned.

Related guest reviews

8

Joao

4 Dec 2025

·

Stayed 1 night

Hotel espetacular no centro de Bruxelas. Serviço excelente e quarto muito confrotável. O bar é muito agradável onde só se pode comer uns snacks muito ligeiros e o restaurante é horrível parecendo uma cantina. Uma das razões que escolhi este hotel foi a piscina interior mas que obrigava a uma reserva prévia que quando a pedi já não estava disponível o que foi uma surpresa bastante desagrável. Por estas razões creio que não será uma das opções numa próxima ida a Bruxelas.

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8

Eric

6 May 2023

·

Stayed 6 nights

Très bel hôtel quoiqu’un peu vieillot . Petit déjeuner buffet hors de prix 38€. Service de chambre à revoir car beaucoup d’erreurs commises pendant mon séjour : chambre non faite un jour , papier toilette manquant un autre jour, pas remis du café ou de tasse propre quasiment tous les jours et donc obligé de réclamer. Plantes fanées dans la salle du petit déjeuner . C’est peut être du détail mais à ce tarif de la nuitée et ce standing, tout est dans le détail

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10

Karen

19 Jul 2025

·

Stayed 7 nights

We had a fantastic holiday in Brussels. The hotel was amazing. Fab breakfast and the staff at breakfast so welcoming, friendly and attentive. Fab room, with walk in wardrobe and fabulous bathroom. Highly recommend

10

garry

21 Jun 2023

·

Stayed 4 nights

Excellent hotel, fabulous breakfast buffet, efficient, friendly staff, clean, spacious rooms.

8

Ann

1 Sept 2024

·

Stayed 4 nights

Staff were helpful and friendly. Breakfast options varied and v good quality. Staff checked each night if we had everything we needed. Room was very spacious and comfotable. Food in bar was only adequate and menu was limited. Lacked atmosphere. We were told pool was unavailable when we arrived for our stay , this was one the main reason we booked this hotel because it had a pool. It seems hard to find a hotel with a pool in brussels. I would rate this hotel 7.5 out of 10.

6

James

18 Jan 2026

·

Stayed 2 nights

Breakfast was very expensive and poor quality. The cooked food was extremely disappointing. We had an omelette that was overcooked and french toast that was very watery with little flavour. The chicken sausages were rock hard and the bacon was overcooked and difficult to chew.

4

Helen

3 Jun 2025

·

Stayed 3 nights

The hotel location was great, hotel is comfortable and accessible. However, when checking in, the receptionist told us we need to wait a little since we got there earlier than expected. We waited long enough before realizing others weren’t waiting and had a room right away. When we asked “how much longer” it seemed that the receptionist forgot about my partner and I, then gave us a room right away. The only friendly staff I give credit are the bell boys, they were exceptional!!! On our last day, before checking out, the experience wasn’t too pleasant. We knew breakfast wasn’t included and we were okay with paying for it since we needed a quick meal, 80€ later, we couldn’t eat anything due to the food being so cold and unattended. No water was provided to us or even water to grab anywhere. The same hostess that charged us for the meal came 5 minutes later to tell us they’re “closing soon”. She could at least have warned us before paying for ice eggs, cold bacon and terrible coffee. I will only recommend this hotel for business purposes, since the staff seem to be more interested than having tourist guests. I don’t recommend any food from the hotel menu either.

10

JAMES

13 Jul 2024

·

Stayed 2 nights

Hotel was beautiful. Room was spacious. Room service breakfast was perfect and worth the money.

10

David

30 Oct 2025

·

Stayed 4 nights

Very comfortable and quiet. Great breakfast. Helpful staff.

6

sohee

6 Jul 2025

·

Stayed 14 nights

Hotel was OK the location was great. Rooms and bathroom quite old. Coukd carely feel the AC during hot days and when we leave windows open flies will come in. Cleaning service came but they never vacuum the carpets until i had to ask them to do so. Breakfast just mediocre.

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Steigenberger Icon Wiltcher's.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

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What guests think

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