Hotel Novotel Brussels Off Grand Place

excellent location, close to everything.

everything was good staff were great but room had some interesting choices: 2nd bed in room was very noisy and sub par, bathroom and sink were separated by rooms, bathroom door has a 1.5cm gap so privacy issues especially in a room of 4? but blackout curtains are great and sound isolation is good overall i’d recommend if going as a couple but more than 2 people is questionable

I was initially given the wrong room, and it took over 3 hours of arguments and repeated follow-up calls before I was finally moved to the room I had actually booked. I booked a room with bath and I was given a room without bath because the correct room was not ready. Despite raising a complaint, the property treated the situation as though it was perfectly acceptable simply because the correct room was eventually provided in the end. Pathetic customer service

The room was great, lots of cupboard space. Luggage rack. Was cleaned daily and comfy. Wide range at Breakfast buffet.Friendly staff and food was good.

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