Name: Future Inn Cardiff Bay
Address: Hemingway Rd, Cardiff, Wales, United Kingdom, Cardiff, South Glamorgan, GB
Price range: US$74–US$467 per night
Rating: 8.45

What guests think

Future Inn Cardiff Bay earns praise for its spacious rooms, friendly staff and handy location near Cardiff Bay, with free on-site parking a big plus, but dated décor and busy‑period strains like queues and lift issues recur.

Many reviews highlight generally good cleanliness, while others note bathroom odours, worn carpets and small maintenance niggles. Rooms are large but some guests struggle with firm mattresses, ineffective air conditioning, traffic noise and limited TV or Wi‑Fi. Breakfast and dining are mixed: plenty of choice for some, yet queues, high prices and occasional quality complaints for others. Expect a practical stay close to the Bay if you can tolerate dated touches and event‑time crowds.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is a major plus, with EV chargers; spaces can be tight at busy times and disabled bays limited. There’s an on-site restaurant/bar and a guest laundry, but lifts were occasionally out of order.

Related guest reviews

8

Adam

2 Nov 2025

·

Stayed 2 nights

Easy to park. Rooms decent.

8

Elizabeth

25 Jul 2024

·

Stayed 1 night

Convenient location. Only one lift working. Breakfast OK. Helpful on the phone.

10

Jane

2 Sept 2024

·

Stayed 1 night

Great place to stay and staff all so helpful. We were so happy with the Guest Laundry and the 11am checkout as we managed to get all our laundry done before we left. Was brilliant . Easy walking distance to all the eateries /shops at the Dock .

10

Ellie

10 Dec 2024

·

Stayed 1 night

Pleasant stay. Room clean. Staff helpful. Electric car charging £10 overnight and staff advised on timing etc for optimal use (purchase card after 4pm)

10

Louise

19 Jul 2025

·

Stayed 2 nights

Excellent check in, although very busy they were quick & effficient. Hotel is very clean and rooms are very well maintained. Staff are incredibly helpful & very polite. Restaurant is excellent as well. Only hiccup was getting stuck in the lift due to a technical issue. This was however dealt with quickly & efficiently by the in house team & reception staff.

8

John

26 Jul 2025

·

Stayed 1 night

Great location for attending a show at Millenium Centre. Nice big rooms free parking. Had lovely meal in onsite resturant

8

Julie

18 Nov 2025

·

Stayed 1 night

Staff courteous on check in. Good value. Free carpark a bonus as well. Chose to leave the car and take the short taxi ride in to the centre by Uber £3.98!

8

Marc

27 Oct 2025

·

Stayed 1 night

Vety spacious rooms with two double beds. Frew car parking and EV charging for only £10.

10

John

30 Aug 2025

·

Stayed 1 night

Unfortunately the lifts were not working. However tne staff and facilities were excellent

8

Judith

15 Aug 2025

·

Stayed 3 nights

Great stay with elderly relative. Booked accessible room which was great. Accessible Wet room and a comfortable bed. Insufficient disabled spaces (only 3). Carpark often full, so had to park further away.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and tidy, sometimes spotlessly so. Others reported inconsistencies such as bathroom odours, missed details and worn carpets or fixtures.

Related guest reviews

2

N

11 Aug 2024

·

Stayed 1 night

While our room had all the usual facilities, the carpet, curtains and bathroom were all of sub-standard cleanliness - stains/dirt on the carpet and curtains, and dirty marks on the bathroom floor and door. In addition the sink was blocked. We reported this when we left for the evening and were told that this would be sorted by the time we returned, but it was not. The TV remote only seemed to be able to turn on and off the TV and adjust the volume, it was not possible to view the TV guide or select different channels. Also there was noise from the dual carriageway outside which continued all night.

2

emma

19 May 2024

·

Stayed 1 night

I am flabbergasted by future in. Absolutely disgusting. If I didn’t have an epileptic friend and two autistic daughters I would not have spent a minute longer than I have to in this place. There are worms coming out of grate in the bathroom. They maybe white but I am going to say it is a worm because if it is a maggot I will not be able to deal with it

6

Marc

27 Nov 2025

·

Stayed 1 night

The toilet was very smelly of urine. I think the toilet brush was dirty.

6

julian

4 Nov 2025

·

Stayed 1 night

I’ve stayed at Future Inn Cardiff many times over the years and have always found it a reliable and comfortable place to stay. Unfortunately, this recent visit was by far the worst experience I’ve had here. The room itself wasn’t great — the walk-in shower was poor, and when I went to unplug my phone charger from the bedside fitting, the whole socket came away from the wall. Around our room, bottles and plates from other guests were left in the corridor from the afternoon and were still there the next morning when we checked out. Overall, the hotel just didn’t feel as clean or as well-kept as it has been in the past. It’s lost that polished, well-run feel I’ve come to expect. I was due to stay again in a few weeks’ time, but at around £450 for one night in a similar room, I’ve decided to cancel. I’ll drive to Cardiff and back rather than pay that much for what no longer feels like good value.

4

Angela

23 Jun 2024

·

Stayed 1 night

Carpet in the room and the hallways was filthy dirty

6

M

10 Nov 2025

·

Stayed 2 nights

The room was generally clean however there was a chocolate bar on the floor by the window which made us wonder what else might have been missed. The toilet seat was really lose and the bathroom door lock was broken. Since it was just the two or us we didn't left it

10

Ian

23 Nov 2025

·

Stayed 1 night

Great welcome and quick, friendly check in. Room was well presented and everything was clean and well presented. Breakfast was good, with a nice selection available. Check out was equally quick and efficient.

10

Alison

2 Nov 2025

·

Stayed 1 night

Comfortable beds, spotlessly clean and spacious room with all the amenities needed. Have stayed before and will definitely stay again.

10

Helen

19 Oct 2025

·

Stayed 1 night

Clean, comfortable room, breakfast good and plentiful

10

Craig

17 Nov 2025

·

Stayed 2 nights

Lovely hotel. Large clean spacious room. Ideal location. Staff very friendly and helpful. Good food and service in restaurant.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with large beds, but the décor feels dated. Comfort varies due to firm mattresses, frequently ineffective air conditioning, traffic noise, limited TV channels and, for some, unreliable Wi‑Fi.

Related guest reviews

8

Georgina

25 Oct 2025

·

Stayed 1 night

The room was spacious, comfortable and clean.

8

Kevin

3 Oct 2025

·

Stayed 1 night

Great hotel. Staff very good. Bed super comfy. I just found the room too hot. The air conditioning was making a lot of noise but didn’t seem to cool the room. So I didn’t sleep very well sadly.

8

Vanessa

14 May 2025

·

Stayed 1 night

Large room with two double beds which was spotlessly clean as was the bathroom. Beds very comfy - soft and firmer pillows. Big desk space - ideal if you wanted to work and, as well as the aircon the window could be opened. Good quality laundered towels, bathrobes available and free parking. 10-15 minutes walks to Cardiff Bay. Would recommend to all types of travellers. I didn’t eat here but the bar staff and reception staff friendly and efficient. Also ice machines for guests - added bonus.

8

J Berry

24 Oct 2025

·

Stayed 1 night

The TV only has a small selection of channels. Should have a lot more choice.

8

Tracey

17 Mar 2025

·

Stayed 3 nights

Property was convenient to the bay & Mermaid Quay. Large bedroom with comfortable beds. Staff were nice & welcoming. Breakfast was a little limited but OK. The road noise was constant.

8

Bev

7 Aug 2025

·

Stayed 3 nights

Clean. Convenient location. Only niggle being the room was too warm and with the window open the traffic noise was loud. Aircon was preset and not cooling at all.

6

David

8 Sept 2024

·

Stayed 2 nights

Rooms are looking a little tired and unkept , with windows doing a poor job keeping noise out from the busy road

6

Matthew

28 Nov 2025

·

Stayed 2 nights

Functional. A bit dated, like going to a 1980s hotel.

6

Julia

19 Jun 2024

·

Stayed 1 night

Overall a pretty tired property albeit clean. The WiFi did not work for most of our stay and when it did, it was not useable for working. My video calls were poor quality and documents and sites took a long time to load which made it very difficult for working. Service from staff was good. Breakfast was fine. Would have been acceptable at the normal rate of £69 but to charge £400 per night was extortionate.

6

Helen

15 Sept 2024

·

Stayed 2 nights

Rooms very hot. Air con didnt really work and the first room we were in didnt have a window you could open. We asked to be moved rooms to one with a window which wasnt a problem at all. The window only opened inches! Breakfast too expensive. No fans available

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Service

Staff are widely described as friendly and helpful. However, queues at check-in/check-out and occasional unwelcoming interactions or slow responses to issues were noted during busy periods.

Related guest reviews

6

Keri

29 Nov 2025

·

Stayed 1 night

Not very welcoming on arrival. Terrible queues to check out! Stayed here several times before was disappointed this time. Needs decorating now too

2

Annaliese

24 Jul 2024

·

Stayed 1 night

Service was absolutely appalling. Extremely rude staff upon arrival. We were forced to pay an additional £30 for another adult to stay at the property even though I had originally booked for 3 adults to stay at the hotel. It was a special 60th birthday surprise for my mum and she ended up in tears from the rudeness of staff on reception. We were passed from one member of staff to another which took around 40 minutes to resolve the issue despite having a young child with us who was getting very stressed. Staff very rude when asked for additional milk and towels even though we had upgraded to a suite. Additionally, I booked for the sofa bed to be made up for my Aunty and called the hotel to ensure the request would be accommodated. Despite this, on arrival, the sofa bed was NOT made and we had to wait a further 30 minutes for a bed to be made up. Would not recommend this hotel.

4

Simon

27 Aug 2024

·

Stayed 1 night

Had to wait 90 mins for check in, other room types being cleaned before we could access our own. Reception staff friendly but couldn’t or wouldn’t do anything to appease….

10

Janet

25 Apr 2025

·

Stayed 1 night

Very helpful staff. We were welcomed and booked in by reception staff. Parking very good. Would stay there again, first class service and nothing too much trouble.

6

Rebecca

27 Apr 2025

·

Stayed 1 night

Location good. Reception staff at check-in not overly welcoming. Did not smile. Went through the process of checking us in, but we then had to ask what time room would be available and also about parking. Phone in room wasnt working so came back down to tell her as we wanted to order room service. Told us to fiddle with the lead. I explained that I had tried that but not working. She said she would sent maintainance, but nobody came so i had to go down to bar to order room service.

2

Nicola

21 Jul 2025

·

Stayed 1 night

Shocking stay. Queued for an hour to check in, no hot water in the room and no functional phone to call down to reception to report the problem. I have followed this up with hotel for a refund and they have accepted that all the problems were there but ‘unable to offer me a refund’ they have offered a complimentary upgrade for a future stay. I will never use this hotel again awful experience

8

Reece

27 Nov 2025

·

Stayed 3 nights

Great stay with helpful staff

10

Ian

23 Nov 2025

·

Stayed 1 night

Great welcome and quick, friendly check in. Room was well presented and everything was clean and well presented. Breakfast was good, with a nice selection available. Check out was equally quick and efficient.

6

Joanna

15 Jul 2025

·

Stayed 1 night

Upon arrival, the receptionist on duty did not acknowledge us and continued to carry on with whatever he was doing on the computer. Eventually, when he did acknowledge us, we were greeted with a very blunt 'Next!' and he continued in this manner throughout the check-in process. Even the person waiting behind us looked at us and raised eyebrows in regards to how we were treated. Another member of the reception staff assisted us later on with ordering us a taxi, very helpful, thank you. The room was very basic and not overly clean, beds very uncomfortable. Positives were the room was spacious and the air conditioning was a god send during the heatwave! Reception area and bar very clean and inviting, pleasant bar staff. We did not eat so unable to comment on the food. This hotel is not a 4 star in our opinion.

10

Tim

30 Oct 2025

·

Stayed 2 nights

Staff extremely accommodating, night porter Kelvin was exceptional, thanks

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AI-generated summary based on recent guest reviews

Location

Convenient base near Cardiff Bay, the Millennium Centre and transport links; many areas are walkable or a short taxi ride. The immediate surroundings include busy roads and some construction, and traffic noise is reported in some rooms.

Related guest reviews

10

Eva

29 Sept 2025

·

Stayed 1 night

Close to lots of restaurants and a short walk to the bay and city centre. 2 x double beds, lovely bar and restaurant.

8

Janice

24 Aug 2025

·

Stayed 2 nights

Good location for both motorway and city centre

8

Kim

22 Nov 2024

·

Stayed 1 night

A short drive into the city (or about 30min walk). Good location to explore Cardiff, the Bay and surrounding areas. Nice comfortable room, free parking (always a bonus!) and breakfast included (though we didn’t partake due to an early start and late awakening) The cost was higher than would have liked but it was central and it was an International weekend.

8

Tian

14 Aug 2025

·

Stayed 1 night

Nice hotel for visiting Cardiff with a car. Location is good, try easy to get to Cardiff bay where you can find all restaurants and cafes. The building site next door is a bit noisy.

10

Kevin

28 Jan 2025

·

Stayed 1 night

fleeting visit to cardiff, and booked this hotel. not heard of before. but impressed rooms that we had were massive, comfortable. and cannot fault for price we paid. definitely will use again when in cardiff again. easy walk to mermaid bay and the lovely eateries there and the beautiful theatre. did not grab food in hotel as previous things booked elsewhere . but looked good from what i saw. thank you

10

Lee

18 Apr 2024

·

Stayed 1 night

Great price only a short walk to the bay.

8

Emily

26 Jul 2025

·

Stayed 1 night

We liked how close it was to the Red Dragon centre and it was a nice walk to Cardiff Bay and into town.

10

Julie

12 Jan 2025

·

Stayed 2 nights

Customer service fantastic, easy to get to cardiff bay & near restaurants too. Excellent

8

Jennifer

19 Apr 2024

·

Stayed 1 night

The hotel was within easy walking distance of Cardiff Bay waterfront and a short taxi ride into the centre of the city. The room was comfortable and the shower hot.

10

Craig

17 Nov 2025

·

Stayed 2 nights

Lovely hotel. Large clean spacious room. Ideal location. Staff very friendly and helpful. Good food and service in restaurant.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for range and taste, but can be busy with queues and is considered pricey by several guests. Restaurant feedback is mixed, with some good meals and others citing slow service or frozen‑style items.

Related guest reviews

8

Mary

5 Jan 2025

·

Stayed 1 night

Good breakfast. Bar comfortable.

8

Michael

13 Jul 2025

·

Stayed 1 night

Lovely hotel, well appointed and a nice room However, had to queue to check in, and again at breakfast. Bed is quite hard and the shower pressure is terrible (on sixth floor). Staff lovely, friendly, helpful. Plenty of parking. Lovely bar area and the breakfast was good.

10

Lisa

15 Sept 2024

·

Stayed 3 nights

Amazing location, lots to do by hotel and free parking is a win win. Train station within walking distance, Cardiff city around 20-25min walk. Lots of eateries within walking distance. Hotel room very spacious with everything you need. Hotel staff very helpful & friendly. Hotel bar nice with reasonable prices. Had food in bar on first night which was nice, ordered a pizza on third night which was awful, tasted like a frozen one, definitely not a freshly made one and at £16 I was not happy. Complained to waiter who said he would get the chef but he never came. Have had better pizzas from Iceland! That is the only criticism I have on the hotel, everything else was superb and I’d definitely stay here again.

10

Stuart

6 Jul 2025

·

Stayed 1 night

Smooth check in. Friendly Staff. Great breakfast.

10

Ian

23 Nov 2025

·

Stayed 1 night

Great welcome and quick, friendly check in. Room was well presented and everything was clean and well presented. Breakfast was good, with a nice selection available. Check out was equally quick and efficient.

8

Colin

5 Jan 2025

·

Stayed 1 night

Breakfast was ok -cold temp as kept under hot lamps and no fried egg. Offered. Good coffee. Room condition was great. Fantastic location for the theatre

8

Shaun

12 Apr 2024

·

Stayed 1 night

Lovely stay but i was not prepared to pay £15/£17.50 for breakfast i found that was taking advantage when i could walk around the corner and pay £7 in Wetherspoons.I have had breakfast in this hotel before and although very nice i will not pay that.Maybe it is time for us to start looking for different accommodation in Cardiff in the future.Very disappointed that we had to leave without having breakfast!😡

10

Lisa

30 Mar 2024

·

Stayed 2 nights

Had our second two night stay at the Future Inn and had a great time once again. Staff are very friendly and helpful. Breakfast has lots of choice and items are refreshed regularly so great no matter what time you show up. We treated ourselves to room service and had a very tasty pizza one night. We will be back.

8

Nataliya

16 Apr 2025

·

Stayed 3 nights

Stayed in family room. Loved an idea of double beds rather than pull out sofa beds for kids. Room was spacious. Free parking was a bonus. Will stay there again. Hotel restaurant was disappointing. Ordered pizza and burger. Burger was ok. Pizza tasted exactly like Domino’s frozen one from the supermarket for £5, but charged £15 here . When asked they confirmed they do not make tgem. Wouldn’t go back to that restaurant and pay those prices for “cook from frozen” food.

8

Christopher

1 Oct 2025

·

Stayed 1 night

Not attractive setting opposite industrial area and building site but clearly a development area. Restaurant dinner was disappointing and service was slow - dishes were not cleared during breakfast which was basic but ok.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$132
March	US$105
April	US$96
May	US$116
June	US$170
July	US$147
August	US$127
September	US$123
October	US$128
November	US$124
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $180
6 $98	7 $135	8 $231	9 $115	10 $94	11 $123	12 $167
13 $94	14 $144	15 $178	16 $178	17 $144	18 $129	19 $169
20 $94	21 $100	22 $112	23 $114	24 $103	25 $116	26 $152
27 $90	28 $94	29 $106	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $243	3 $467
4 $222	5 $104	6 $119	7 $119	8 $97	9 $109	10 $185
11 $74	12 $111	13 $119	14 $119	15 $104	16 $109	17 $144
18 $74	19 $114	20 $119	21 $126	22 $89	23 $109	24 $139
25 $74	26 $97	27 $89	28 $92	29 $89	30 $119	31 $139

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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