Name: Holland House Hotel Cardiff By Sunday
Address: 24-26 Newport Road, Adamsdown, Cardiff, Wales, United Kingdom, Cardiff, Wales, GB
Price range: US$59–US$593 per night
Rating: 7.9

What guests think

Across recent reviews, Holland House Hotel Cardiff By Sunday earns praise for spacious rooms, city views and a walkable location, while common complaints cite ineffective air conditioning, added charges, and a tired spa and pool.

Parking is available, though spaces can be tight and the on-site car park fills quickly. Cleanliness and maintenance are inconsistent, with some spotless rooms but others affected by dated decor, lift problems, and equipment failures. Food feedback is mixed, ranging from excellent breakfasts to cold dishes and slow bar or restaurant service. Overall, expect a convenient base with generous room sizes, but plan for add-on fees and occasional maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate having a pool and spa, but many report a £10 per person, per visit charge, occasional closures, and areas needing refurbishment; lifts are sometimes out of service. On-site parking is handy yet limited and often described as expensive.

Related guest reviews

8

Julie

29 Sept 2025

·

Stayed 3 nights

The hotel was booked particularly for the spa and swimming pool as advertised on the listing. Somewhat disappointing that it was not made obvious that there is a £10 per person per visit charge!!

8

Kim

29 Apr 2024

·

Stayed 1 night

Room nice, comfortable and clean. Only one lift working and had to wait ages.

8

Melgar

1 Sept 2025

·

Stayed 2 nights

Good hotel big room, good service Good location... Downside is i have to pay car park for the entire stay.. swimming 🏊‍♀️ is £10 ..per use for adult.. including jacuzzi and sauna .. Swimming 🏊‍♀️ need to be clean.. debris and sand underneath.. Swimming 🏊‍♀️ need to clean

4

Sarah

25 Nov 2025

·

Stayed 2 nights

The main reason we booked Holland house was because we planned to use the pool, but we arrived and the pool was closed. Unexpected problems can happen but we booked the day before when the pool was already closed and it was not advised! When we left it was still closed though advertised online. There was no resolution to it and the complains were never answered. The central heating doesn’t seem work cos all the rooms have many electric heaters that take a while to heat up the room.

6

Aled

20 Aug 2025

·

Stayed 1 night

Hotel was clean and the staff really helpful, but the place looks a bit tired and in need of a spruce up. The pool had paint peeling off the walls. We didn’t expect to pay extra for using the pool.

6

Steve

5 Apr 2025

·

Stayed 1 night

Really nice stay but a Spa horel to charge for use of the pool is ludicrous! I didn’t bother and won’t return

4

Lorraine

3 Dec 2023

·

Stayed 2 nights

There was no car parking available at the hotel. What few spaces there were were full

6

Daniel

31 Aug 2025

·

Stayed 1 night

Here’s a professional rewording of your feedback: --- The hotel charges £10 per person, per visit, to use the pool. For a family of four staying two nights, this would amount to £80, which seems excessive. Typically, hotels that advertise facilities such as a pool, gym, or spa include access within the room rate, so it was disappointing to find this was not the case here. Additionally, the steam room was out of order during our stay, the changing facilities were below expectations, and the lockers required guests to bring their own padlocks. My advice is stay at the Hilton or Radission ,they are similar in price and free acess to the pool.

8

Zoe

24 Nov 2025

·

Stayed 1 night

Hotel was beautiful! It was clean and tidy all throughout. Reception and check in was smoothe and efficient . Disappointing the pool / spa area wasnt working. No warning to this prior to booking and it was for a birthday so planned to use the spa the next day

6

Karen

6 Aug 2023

·

Stayed 1 night

The hotel itself is in a convenient location, for walking into Cardiff City Centre/the rugby stadium. In my experience it is clean, the room was a good size and a nice bar. The staff were polite. However, whilst having a car park, it is quite tight and not enough spaces for the hotel size. When we arrived at 2.30ish, check in was in full swing (should be from 3.00pm) but there was only one person on reception - the queue quickly built up! Then there were 2 and eventually a 3rd person appeared. Once I got to reception, it was a quick process. The room we had was by the lifts, so some noise but not enough to keep up awake. The big issue was that initially the shower did not work (we were in an assisted room - which was not a problem to us) and we had no hot water at all; reported to reception but by then we were packed up and not long for checking out. Much as I do like Mercure hotels and hold Accord hotels membership, for the price we paid for the night, the check in experience and no hot water was not good enough service.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note very clean or spotless rooms, but others report stained carpets, missed housekeeping, rough towels, and grubby or peeling pool areas. Overall standards vary by room and area.

Related guest reviews

6

John

2 Nov 2025

·

Stayed 2 nights

Room was ok, safe didn't work and the room cleaner failed to remove the old cup.ofctea and clean.

10

Leisa

23 Nov 2025

·

Stayed 1 night

Very pleased with the hotel, and very clean room. very quick room service.

10

Geraint

24 Oct 2025

·

Stayed 1 night

The room was spotless and very comfortable. The hotel itself was well looked after and gave really good vibes. My only negative feedback is the condition of the pool area. When your at the pool looking to relax and you're looking around at damaged or rusted walls and features, it really puts you off. I'd recommens a fresh lick of paint and some tropical plants that thrive on humid, damp environment. < This would make a big difference.

6

Brandon

27 May 2025

·

Stayed 2 nights

Tub wasnt clean, had to wash it myself before using. There were custies and hair in it. The bath mat was also gross. They charged £10 each per entry, per day, to use any of the facilities that are usually included in literally every other hotel ive stayed in. (£10 per day f

10

m j

2 Nov 2025

·

Stayed 1 night

Clean spacious bedroom

8

Louise

1 Nov 2025

·

Stayed 1 night

Great location. Staff were so friendly and attentive. Room provided everything my daughter and I needed and was exceptionally clean and spacious. Will definitely stay again.

6

Aled

20 Aug 2025

·

Stayed 1 night

Hotel was clean and the staff really helpful, but the place looks a bit tired and in need of a spruce up. The pool had paint peeling off the walls. We didn’t expect to pay extra for using the pool.

6

Alex

11 Jan 2025

·

Stayed 3 nights

Bed uncomfortable. Zipped together and at different heights. Cupboards tired and broken. Carpet and windows dirty. Gym showers covered in hair. Pool / spa loud and dirty

8

Gareth

1 Sept 2023

·

Stayed 1 night

The room was set up nicely the carpet was slightly dirty the windows were really dirty spoiling the view as I was on the 15th Floor and corner room so has windows all around very dirty. The noise was not good either as the windows let a lot of Road noise in the finishing touches around windows my child could have done a better job which didn’t look nice. Every time switched a light on the kettle went on which was off putting there was black stain on the bed sheet. I know I am being picky but when you are paying top money and in one of there better rooms you don’t expect issues. The bed was comfy I have stayed in worse places not dirtier window though

4

Deborah

13 Aug 2025

·

Stayed 4 nights

From the outside the hotel looks amazing but step inside and your ratings start to drop carpets in corridor stained there was dirty linen left outside the door - going through the door we were greeted with a big stain on the carpet while inside the room the curtains were drawn and beads of light were coming through where there were holes in the curtains- the head board had a tear and the bottom sheet had 2 holes in ot moving into the bathroom the towels were really rough and discoloured - extremely disappointed at what is described as a 4 star hotel l would personally rate this much lower .

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Rooms

Rooms are generally very spacious with good city views and large beds, but decor can feel dated. Recurrent issues include ineffective air conditioning, non-opening windows, lift or street noise, and zipped-together mattresses creating a gap.

Related guest reviews

8

Desiree

20 Sept 2024

·

Stayed 2 nights

Perfect location.Nice spacious room,nice hotel.However aircondition very noisy, could not sleep easily

8

Caroline

6 Aug 2025

·

Stayed 2 nights

Bed really comfy, bathrooms lovely, very clean. Some elements are a bit tired, but overall a lovely stay and a relaxing break. The rooms are very big and spacious and the beds are very big too. Very good value for money. Downside is the parking charges, breakfast cost, and £10 each for each time you want to use the pool. Gym is free though. The staff are very friendly and very smartly turned out.

4

Alanah

23 Jun 2025

·

Stayed 2 nights

We got to the hotel and had book a superior room , we got to the room and had to ask to change rooms as the temperature was unbearable as the air con wasn’t working only to be moved to another room where the air con wasn’t working so we then had to move again and we were downgraded to a double disabled room and offered no compensation for this as. The bedding had makeup stains on it when we untucked it and the window was smashed. The staff were very quick to change us to different rooms however I was not happy to be downgraded without offering compensation for this aswell as having dirty bedding.

6

Claire

8 Oct 2025

·

Stayed 1 night

Clean and spacious room (I had a superior room) but furnishings tired and corridors and room a little musty. Good space for working (proper work desk) and space to relax on sofa.

8

Shahzad

2 Nov 2025

·

Stayed 3 nights

Room was spacious with very good view. Very comfy bed and clean room.

4

R

5 Jul 2025

·

Stayed 1 night

I was assured this would be a twin room - I requested this by message several days ahead and via a phone call - thus was definitely assured I was told. To my surprise I checked in late and wham- one queen sized bed. Had to share a bed with an adult relative which was not ideal. Also, the aircon was broken, staff tried to make it work but I was told it was malfunctioning and there was nothing they could do about it at night. Awful experience.

6

Steven

11 Jun 2024

·

Stayed 1 night

I’ve stayed here 2-3 times in the last couple of months and staff and great. Rooms slightly dated but comfortable. Pity yoy cannot get a window open to get some fresh air but they do supply fans but does not help to get fresh air in the room.

6

Susan

29 Apr 2025

·

Stayed 2 nights

Room was spacious with a lovely view from the large windows. However, the bed was really uncomfortable. The mattress dipped in the middle so had to sleep near edge of the bed. Buffet breakfast was just mediocre. The hotel is less than a 10 minute walk to the city centre with bus stops close by. Overall I had a pleasant stay and the staff were helpful.

2

Yacine

11 Aug 2025

·

Stayed 2 nights

I was given a room with NO AC working. They placed a portable AC did not do anything. I was told no other room available and they will get me another AC it never happened. I didn’t sleep the whole night I was on the 11th floor and the heat from the big windows was unsupportable. I called the reception many times the never answer. The breakfast was not good at all poor quality food. The Dinner at the Restaurant was even worse, very poor service not qualified staff. The food was rubbish disgusting. The charge for using their car park. They charge for using swimming pool.

8

Lisa

5 Dec 2023

·

Stayed 1 night

The hotel was in a great location and the size of the room was great. It was spotlessly clean. I loved the bathroom. Negative points: we were in room 1104 which backed onto the lifts, throughout the night I was disturbed by the lift, it sounded like a train on a track. The bed was huge, two singles joined together, my side wasn’t comfortable as it seemed to dip towards the bottom of the bed so I was elevated while sleeping. The room wasn’t particularly dark as the curtains didn’t fully cover the windows. I would definitely stay again but i would request a room away from the lifts. We used the spa facilities, pool was great, the gym had several pieces of equipment not working.

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Service

Staff are often described as friendly and helpful, with occasional thoughtful touches, but service can be slow at check-in and communication inconsistent. Several guests struggled to get problems resolved.

Related guest reviews

10

Anthony

13 May 2024

·

Stayed 1 night

Staff were amazing here, especially ruth the receptionist

10

Elizabeth

27 Nov 2024

·

Stayed 2 nights

My friend and I booked a break for her birthday. The staff were very welcoming and helpful throughout. We had one evening meal and two breakfasts. Delicious food. Great selection at breakfast. We had a problem with the tv and it was dealt with immediately.

6

steve

26 May 2025

·

Stayed 1 night

Arrived at 2.00pm and was told we couldnt check-in until 3.00pm. After a drink in the bar, we returned to reception, the queue stretched out of the main door with customers waiting to check-in, finally checked in at 3.30pm. Maintenance had to be called to get the TV to work. Finally, two sessions in swimming pool cost £40 (£10/person/dip).

10

Ashley

1 Jul 2024

·

Stayed 1 night

A great stay, special thanks to Ruth and Rit who were so helpful and kind on reception.

8

Brian

27 Jul 2025

·

Stayed 1 night

Was ok stay front desk not very helpful. Glad only stayed 1 night

8

Louise

1 Nov 2025

·

Stayed 1 night

Great location. Staff were so friendly and attentive. Room provided everything my daughter and I needed and was exceptionally clean and spacious. Will definitely stay again.

4

Lucian

29 Jul 2025

·

Stayed 1 night

Didn’t feel well on arrival, didn’t try and help with parking, didn’t tell me times for breakfast, room Aircon is broke reluctant to move me, no apologies, didn’t know your breakfast was

4

Paul

4 Jul 2025

·

Stayed 1 night

Personnel on the desk were incompetent and tried charging to stay the night when I had already paid, showed my receipt but he still wouldn't have it. I had paid on line through Hotels.com but he didn't know how to access the computer to see this element until his manager came across. It took a while to sort all the while we were in a rush and it looked embarrassing with other guests waiting along side us. Finally got into the room and it was so hot in the room due to the air conditioning not working. There was a small air conditioning unit and a fan in there as back up. This wasn't sufficient for the size of the room and also was very noisy through the night. This is not a temporary thing either, as there are oil filled radiators in the room for the winter months! 100% would never stay here again...please take my advice on this if you like your rooms at a constant reasonable temperature.

10

Jayden

29 Sept 2025

·

Stayed 2 nights

Very clean. Friendly and helpful staff. They went the extra mile to make my partner’s birthday special by leaving a bottle of Prosecco and a card signed by them. Definitely recommend the hotel to friends and family. Unfortunately didn’t get a chance to use the spa.

6

Steven

5 Jun 2024

·

Stayed 1 night

Arrived at the property and reception wouldnt let me check in without proving payment, even though payment was taken on booking, then once shown wanted to know card details. Felt very unwelcome in this hotel and created a very strange atmosphere as there was other customers in line waiting. Was made to wait 20 minutes until they could confirm that we are allowed to stay in the hotel. Very strange for a mercure hotel as we have only had to say our name to check in previously.

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Location

Convenient for central Cardiff, shopping and the stadium, typically a short walk.

Related guest reviews

10

James

10 Nov 2025

·

Stayed 1 night

Always my go to for Cardiff. I love this hotel and facilities are great. Just Nicky situated out of the town, but literally a 5 -7 walk to the shops.

10

amellia

12 Oct 2025

·

Stayed 1 night

Great location for city centre/utilita arena. Friendly, helpful staff. Comfortable, clean rooms. Great secure parking at a good discounted rate for hotel guests. Would stay again for sure!

10

Martin

20 Aug 2025

·

Stayed 3 nights

Easy parking behind the hotel at just £14.00 via the mipermit app. Free to park between 6pm and 08.00. The hotel also offers parking but this costs £21 a day. Easy walkable route into town for the Castle and city centre shopping. I would stay here again.

8

Rebecca

26 May 2025

·

Stayed 1 night

Nice hotel in a central location. Easy access to parking underneath. Spa and pool are nice could do with updating. Friendly staff, rooms are clean and comfortable with great views of the city.

10

Mark

10 Nov 2024

·

Stayed 2 nights

Very good location and close to many facilities

10

Sarah

5 Feb 2024

·

Stayed 1 night

This is a great, central hotel. We visited Cardiff to watch the rugby and the stadium was an easy walk away. We also felt really safe walking back to the hotel after dark. Parking at the hotel was already full when we arrived so we followed instructions to the nearby NCP car park which has 1000 spaces. Hotel staff were friendly and welcoming when we arrived. Our room was enormous with a fantastic view of the city. We really enjoyed everthing about our stay

8

Louise

1 Nov 2025

·

Stayed 1 night

Great location. Staff were so friendly and attentive. Room provided everything my daughter and I needed and was exceptionally clean and spacious. Will definitely stay again.

10

Gareth

17 May 2025

·

Stayed 1 night

Great hotel and location

10

Marion

6 Apr 2025

·

Stayed 1 night

Excellent proximity to the city centre, just a short walk away. Room was very clean and well maintained, comfortable bed and lots of space. Lovely and quiet. A thoroughly enjoyable stay and very convenient having the parking in such a safe environment. We will definitely stay again and would recommend to friends and family

8

Sanya

28 Nov 2025

·

Stayed 1 night

Convenient location (a reasonable walking distance to the Principality Stadium - I’d come for the Wales vs New Zealand autumn internationals match), many shopping,” and dining options close by (including high street pedestrianised shopping areas). Staff were friendly and accommodating. Room was fantastic, modern, and clean

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AI-generated summary based on recent guest reviews

Dining

Breakfast and dining are inconsistent: some guests praise tasty, varied breakfasts, while others report cold items, basic menus, slow service, and room-service tray charges.

Related guest reviews

10

Charmaine

30 Apr 2025

·

Stayed 1 night

Hotel room, swimming pool, lounge area - FAB-U-LOSA! Noticeable staff attitudes:- Floor Manager - kindly helpful, smiling. An asset to the Hotel. Waitress - not sure what mood she was in, but definitely was not focused on giving of her best. From the glasses to the plates - all slammed down hard on the table. I suffer PTSD and jumped each time. I also asked for hot sauce. Promised but never arrived. It made me decide to NOT go down for breakfast. Chef - or whoever cooked the fries and burger. First time I've been served a burger with no lettuce or tomato. Burger was also soggy. Chips were over cooked. I ended up giving most of my food to my friend.

6

Liam

15 Jul 2025

·

Stayed 1 night

We had a good night apart from the room was a bit dated the phone in the room did not work I ordered food and it was not right the chips was brunt the sandwich I ordered was a ploughman sandwich it had cooking butter which was not nice it didn’t have the pickle in it and the bead was not fresh it was 9 pounds and the chips was 4 pounds and 5 pounds tray fee she I was not happy we didn’t eat anything

6

Joanne

28 May 2023

·

Stayed 2 nights

Overall the hotel was good and the rooms were spacious and well maintained. The pool and spa was a lovely bonus. The negative points were watered down juice at breakfast and the bar service in the evening. The bar closed very early and there was a lack of staff leading to a long wait to complete one drinks order for our party of ten.

6

Rachael

30 May 2025

·

Stayed 1 night

Close to shops and the sights of Cardiff. Nice modern hotel. Skip breakfast though as not good, I would eat out instead.

10

Ethan

7 Nov 2025

·

Stayed 1 night

Great breakfast, good location, friendly staff

10

Mandy

21 Jul 2025

·

Stayed 1 night

The staff were lovely ,very friendly. Room was really nice ,bed very comfortable excellent night's sleep. Breakfast was hot ,loads of choice. Fresh cooked eggs .fresh juice .coffee spot on

6

Jesper Leck

6 Oct 2025

·

Stayed 3 nights

It works but old and not a premium hotel. The “restaurant” has low quality burgers, pizzas etc

10

Carla

13 Jul 2025

·

Stayed 1 night

Staff were excellent especially the man on check in. Room was clean and spacious. Breakfast was fresh and filling

6

carrie

15 Jul 2025

·

Stayed 1 night

Check in was quick with a friendly member of staff. The room was very spacious on the 8th floor, cool temperature, very comfortable bed and clean bathroom. We also had a fridge, iron and ironing board in the room. The bar was quite serving until 11pm. The breakfast had a good selection vut the hot food was cold and tge coffee machine produced awful coffee. A wasted £24 for two breakfasts.

6

Daniel

23 May 2025

·

Stayed 1 night

Beeakfast. Suggest you temperature check food items. I was down at 6.30 for opening and beans were cold. Sausage uneatable. Continental absolutely spot on.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$161
March	US$110
April	US$95
May	US$106
June	US$159
July	US$136
August	US$102
September	US$120
October	US$125
November	US$132
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $123	5 $161
6 $59	7 $142	8 $163	9 $128	10 $84	11 $87	12 $148
13 $67	14 $150	15 $124	16 $122	17 $151	18 $82	19 $131
20 $68	21 $94	22 $112	23 $92	24 $75	25 $94	26 $150
27 $70	28 $75	29 $128	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $249	3 $593
4 $214	5 $82	6 $121	7 $128	8 $130	9 $161	10 $161
11 $129	12 $82	13 $86	14 $100	15 $72	16 $166	17 $157
18 $67	19 $104	20 $129	21 $129	22 $104	23 $97	24 $128
25 $67	26 $75	27 $110	28 $115	29 $149	30 $155	31 $233

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

Property policies

Check-in instructions

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