Seda Ayala Center Cebu City

This was my first stay at the Seda Ayala Mall. Loved it! The only down side was the construction and the closer of the pool.

Staff are amazing, wifi great. Club class is great. Breakfast they can do better. Didn’t like the fact the pool was closed down.

Only complaint is the pool is closed due to Mall construction.

The stay was awesome, the people were awesome, the food was awesome. No pool though

One of the primary reasons we stayed here is for the pool and unfortunately, it’s under construction. When searching the property, there were two photos of the pool and on one page, it lists a pool. There is one page where the pool is crossed off. This is extremely misleading. We were offered another hotel pool 15 minutes drive away which is a bit ridiculous. The hotel is clean, breakfast was decent, but the rooms are in need of an upgrade.

I give it a 4.5 stars just because the bathroom counters had a lot of water marks/stains on it. At first I thought it was not cleaned from the previous occupant but it was, just normal wear and tear of the place. I cannot complain about the staff. They were all so nice and accommodating, each and everyone of them. Ordered room service, food was pricey but great! Breakfast was good! I did not have to park but from what my cousin told me, it was not so accessible and convenient, he had to circle around due to construction. Love the location due to its proximity to the mall.

First, I just want to say I had to wait about 45 minutes to get my room. Then after I receive my room, they still have not prepared my second room. We are a family, so we are able to put our luggage in one but we could not shower or unpack. They told me it would take 10 minutes for the second room and then after an hour of waiting they still do not have it prepared. I went up to my room and told him to deliver me the key, which I still did not receive for another hour. I asked them not to clean the room, but they went in my room and threw my personal stuff anyways. Then, after taking out my dirty towels, they forgot to put a new ones which I discovered after I was done taking a shower. Gym equipment was very outdated and looks nicer in the picture than it really is. Because of the construction parking was very annoying and they wouldn’t let me unload my luggage at the front door and then parked the car. So I had to find the parking lot with my family and then bringing the luggage the long way. I have to say I was extremely disappointing from start to finish staying at this hotel. Even the breakfast was very disappointing and I had to wait 20 minutes just for glasses so I can simply have a drink. Then when they put out new glasses, I had to complain that the first three I grabbed were filthy. Decide to go purchase a bottle of water after that and eat breakfast elsewhere.

We booked this place last minute because it advertised a pool. However the pool is closed and they only offered access to the pool at another Seda 20mins away which was way smaller in comparison to the one advertised.

Location ideal. Construction and no pool was disappointing.

A nice hotel conveniently located. Buffet breakfast very good. Bar is small.

The hotel is old needs renovation big time

Clean. I liked the clean rooms

The property is dirty and it smells. The food was horrible and the staff need more hospitality training. Not worth it for a 4 star hotel especially around Cebu business park. The building need to be updated especially their HVAC system, it smells so moldy and wet. Housekeeping staff need to be trained on cleanliness. When we arrived at our rooms (one for my spouse and one for our children), the bedsheets were wet, floors dirty, bidet had feces stain on it. This was unacceptable. We had Manager Hannah moved us to another room, it was better but still not 4 star standards.

Nice property with great service. Some rooms may need deep cleaning in bathroom (e.g. shower tile grout was brown in room 817).

This hotel needs major renovation. The carpet smells the towels are very old and the pool was not open during my stay.

Pool not available for 3 years! For the same price point much nicer hotels available. Black mold, old rooms, old dirty furniture, lukewarm water, exposed the electrical wiring in shower, the omnipresent mold/must covered by a putrid sickening perfume machine in the hallways Stay away from this hotel. Horrible experience. Dirty, old, moldy / musty, disgusting old hotel. Internet. Connectivity issues, consistently drops, low bandwidth. For those who ignore this review, good luck and enjoy the construction noise.

Very nice hotel. Room was spacious, the king bed very comfortable and the linens were very nice. Buffet breakfast was also nice. Staff helpful and friendly. Will be staying here again when next in Cebu.

Bath towels so old and dirty!

clean and well maintained. easily accessible to the mall and restaurants

old and strong smell of mold.

I appreciated the early check in. Wifi was weak in my room. Otherwise good value for money. Breakfast buffet has great selection.

I came to Cebu for business. Having a quality internet connection is vital to me. Seda has very good internet. The rooms are good. Food very good. Location perfect if you want to go to the Alsya Mall. It’s a direct walk without crossing any streets. Overall, the Seda Hotel was very good. Quality staff as well. I highly recommend them.

This property is in SERIOUS need of a renovation. The place is old and run down. The faucet in the bathroom was very loose and almost came out. The air conditioning was very unresponsive where I could not regulate it. Thus, it only had very COLD freezing air. I have have to say that it was a disappointment.

The room with the king size bed is a large room at 320 square feet. Comfortable bed, nice size television. The breakfast buffet is very nice with lots of choices. All of the staff that I interacted with were fantastic and I talked with a lot of them over the time I was there. Definitely would stay here again if I was in the Philippines.

Decent hotel but the rooms are old and dated. This property serious needs to be upgraded.

Great location and conveniently close to the mall. Got the 2 twin room which was a bit snug for 2 adults and 2 middle schoolers. Rooms could have been cleaner. The breakfast was excellent and the staff were very nice and accommodating. Would recommend mainly for location.

Pool not available for 3 years! For the same price point much nicer hotels available. Black mold, old rooms, old dirty furniture, lukewarm water, exposed the electrical wiring in shower, the omnipresent mold/must covered by a putrid sickening perfume machine in the hallways Stay away from this hotel. Horrible experience. Dirty, old, moldy / musty, disgusting old hotel. Internet. Connectivity issues, consistently drops, low bandwidth. For those who ignore this review, good luck and enjoy the construction noise.

Very nice hotel. Room was spacious, the king bed very comfortable and the linens were very nice. Buffet breakfast was also nice. Staff helpful and friendly. Will be staying here again when next in Cebu.

The hotel needs to be upgraded. Very dated.

Breakfast was excellent and parking was good. Staff was friendly. Room was small and needs renovation. Entire hotel looks old and needs renovation.

I came to Cebu for business. Having a quality internet connection is vital to me. Seda has very good internet. The rooms are good. Food very good. Location perfect if you want to go to the Alsya Mall. It’s a direct walk without crossing any streets. Overall, the Seda Hotel was very good. Quality staff as well. I highly recommend them.

Excellent hotel — staff was incredibly friendly and helpful. 10/10

システム不具合の為、予約が見つからなかったらしく、チェックインに非常に時間がかかった。また、23時以後にBathroom に不具合があると伺ったとフロントから連絡がきた。

I used to love this place 5 years ago the staff was more nice and very approachable in the dining area but this last visit the women staff in the dining area were grumpy and when when me my husband and my 1.5 yr old son was trying to have dinner in their restaurant down stairs the staff was kinda strange that made us wait for almost 30 minutes and never came back to our table to take our order and she was just keep standing and keep staring at us that was so uncomfortable and decided to walk off and to just go the mall for dinner we felt really bad that we were thinking of leaving and stay to another hotel even now were thinking of not staying in this hotel on our next family vacation but hopefully the customer service specifically in the dining area would improve as filipino is very well known of being polite, friendly, and hospitality

Everything about our stay was good except checkout. The front desk had a very long wait and we had to leave for the airport. The number to call the front desk from your room was never answered so you needed to bring your luggage down yourself without a trolley

When we checked in, the front desk told us that Expedia had cancelled our reservation, which was a complete lie. I had to show my receipts and credit card statement as proof that this reservation was paid in full. Despite showing all my receipts. They said they needed to call their reservations office and made me wait 2 hours before they told me that my reservation was confirmed. This situation was very stressful. I think Seda hotel wanted to gaslight me into accepting that my reservation was cancelled so I would pay a higher rate for their room. It’s a scam.

Few restaurant personnels were not fully knowledgeable about your menu. This person had to go back more than 4 times to get the specifics of your menu till someone took over her role. Front desk person was not fully aware of the difference of booking on lne & the time frame sensitivity of the booking as I wanted ti pay lesser amount. I booked on line in front of this Seda representative & I was asked not to pay for the additional next day reservation. After booking next day reservation did I found out that it automatically paid to the 3rd party. I couldn’t cancel, and I lost the P1,500.00 difference.

Very nice hotel. Room was spacious, the king bed very comfortable and the linens were very nice. Buffet breakfast was also nice. Staff helpful and friendly. Will be staying here again when next in Cebu.

Service was outstanding! Mika at the front desk went above and beyond to make our stay great, we really appreciate her taking care of our needs during our time there!! All of the staff were friendly and professional, the waitresses were all attentive to the customers needs. The room was clean and quiet and the bed was comfortable. Definitely recommend this hotel and will stay again when in Cebu.

The staff is above and beyond customer service skills :)

I came to Cebu for business. Having a quality internet connection is vital to me. Seda has very good internet. The rooms are good. Food very good. Location perfect if you want to go to the Alsya Mall. It’s a direct walk without crossing any streets. Overall, the Seda Hotel was very good. Quality staff as well. I highly recommend them.

Great location and amenities, specifically the covered area leading to Ayala Shopping Mall.

The hotel is great and all. NO complaints but the thing I liked most is I walked out and right in the mall. Si many places to eat so much shopping. Location is really a great plus with this one.

Chose this property as it has a direct connection to Ayala Mall and is accessible to anything around Cebu. Staff was friendly. Buffet was superb. Rooms are not the most modern, at one point we thought it smelt like fresh paint but they are clean and comfy in general.

Super happy with our stay in Seda Cebu. It’s just in Ayala Mall. And the personal are freindly and helpful.

館内が清潔でショッピングモールが近く便利

I stayed last year at the same time and found a few things to be different. First the buffet, though good, was NOT as good as last year. It has declined from "SUPERB" to "GOOD". A year ago, I was able to take the short walk to the mall in a beautiful lush landscape. This time, I had to walk through a smelly, dank, dark parking garage: not acceptable! The staff, as last year, were OUTSTANDING

Shopping area is conveniently walking distance from the hotel.

I give it a 4.5 stars just because the bathroom counters had a lot of water marks/stains on it. At first I thought it was not cleaned from the previous occupant but it was, just normal wear and tear of the place. I cannot complain about the staff. They were all so nice and accommodating, each and everyone of them. Ordered room service, food was pricey but great! Breakfast was good! I did not have to park but from what my cousin told me, it was not so accessible and convenient, he had to circle around due to construction. Love the location due to its proximity to the mall.

best location

The towel rod in the bathroom fell off and almost hit my head, the fridge is not working . Not much food selection for their buffet breakfast, dinning area is small and you have to wait for a while especially if have 3 or more people . The good thing about this property is the location it is very convenient only a walking distance from the restaurants, shopping mall, grocery etc , the staffs are helpful and courteous .

フィリピンのホテルは、余程高級でない限り朝食は貧弱であるイメージだったが、ここはメニューは豊富だった。ただし朝食はいつも混んでいて待たされるのが難点。

The room with the king size bed is a large room at 320 square feet. Comfortable bed, nice size television. The breakfast buffet is very nice with lots of choices. All of the staff that I interacted with were fantastic and I talked with a lot of them over the time I was there. Definitely would stay here again if I was in the Philippines.

great breakfast. only criticism is no expresso or room service midnight to 6 am, when i am jet lagged awake.

Sometimes long lines for breakfast. I had two different rooms and the toilets don’t flush.

They have plenty of staff so there’s always someone to help if you need it. Also, food there is good but great restaurants VERY close if you want something else.

Breakfast was excellent

Staff is great and accommodating. The restaurant, especially the entrance is too crowded, they need a better layout to streamline the going in and out. One day we ended up having breakfast at a conference room, not really an ideal set-up for buffet, resulting to cold and stale food.

This is my first choice for the hotel to stay in the Philippines. I just wish they have one in Manila. Breakfast was the BEST (lots of choices to suit anyone's taste) and staff was helpful & efficient. I love the locally sourced breakfast - fresh, authentic & absolutely delicious. The bibingka, puto & sikwate were absolutely delish. The makers of these delicacies did not cut back on ingredients, that's why they tasted sooo good.

The buffet breakfast is very good with great customer service