Holiday Inn Rochester-Chatham by IHG

Was informed on check-in that food in the restaurant was being served until 21.30, came down at 20.30 to be informed that the kitchen was closed and but luckily there was a 24hr menu available, so ordered off that, starter I found to be very poor as it was pate which was probably the smallest piece of pate i have ever seen and would only just cover the toast provided, the rest of the plate was just filled with lettuce to make it look a lot. The lady who eventually served was helpful in find the night time menu and took my order and opened up a tab on my room, but when I went up to the bar again to order another drink was then informed that I should have pre-authorised a credit card to be able to order food on the room, again was not informed this upon check in or when ordered the food initially. Whilst eating my food also the staff was moving furniture around and setting up the hoover for cleaning which was very off putting tbh. I also found the bed to be to soft and did not sleep very well. The Hot water pressure was also very low and therefore the shower was more of a trickle than a shower.

We only stayed one night, had no problem barking and checking in. Room and breakfast 👍

parking felt safe, love that I can use sauna and pool

Outstanding responsiveness and customer service by duty manager Damian and his team. We'd booked the wrong date for a training course, and the HI team sorted and set up a room in extra quick time to exactly our requirements. Brilliant work, and massive thanks.

We requested a room with few steps due to my husband's mobility challenges and were given a good sized accessible room near to reception which was very clean and comfortable. My husband especially appreciated having an armchair in there to rest in and not just a bed to sit on. Staff were very helpful and it was lovely to see them enjoying rewarding the visiting children doing the Easter egg hunt with their prizes, which I'm sure was a highlight of their stay! Breakfast had a large selection of choices and all was fresh and well stocked. Having the pool and sauna was a real bonus for our short break and we both had a very relaxing time. There was free parking near the accessible entrance enabling quick and smooth entry to the building. Thank you to all the team, we will be back!