Name: Royal Hotel West Edmonton, Trademark Collection by Wyndham
Address: 10010 178 Street, Edmonton, Canada, Edmonton, Westend, CA
Price range: $67–$215 per night
Rating: 8.25

What guests think

At Royal Hotel West Edmonton, Trademark Collection by Wyndham, travellers repeatedly praise the friendly staff, generally clean, spacious rooms, and a popular hot breakfast, while noting the building’s age, some dated areas, and occasional maintenance, noise, or housekeeping inconsistencies.

The location near West Edmonton Mall is convenient, though several reviews mention smokers at entrances and loitering in the parking lot that can feel unwelcoming. Facilities include ample parking, a lounge and bar, and a gym, but there is no pool and some gym equipment or cleanliness drew complaints. Expect a comfortable, good-value stay in an older, well-located property.

Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Comfortable but Dated

Service

Friendly

Location

Convenient

Dining

Tasty

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AI-generated summary based on recent guest reviews

Facilities

Ample free parking and an on-site lounge/bar are appreciated, and a gym is available. However, there is no pool, and guests report mixed gym upkeep and cleaning.

Related guest reviews

6

Stephanie

Jan 29, 2025

·

Stayed 1 night

I didn't like that there wasn't anything to clean the exercise equipment before or after use

10

Agnes

Jul 2, 2025

·

Stayed 4 nights

Conveniently close to West Edmonton Mall. Hotel it clean, staff are friendly, gym is well-equipped and hot buffet breakfast was great!

10

Paul

May 7, 2025

·

Stayed 1 night

Great clean and quiet place. Even has a nice lobby bar with great food.

10

Sylvia

Oct 20, 2025

·

Stayed 2 nights

Very good breakfast, friendly staff, plenty of parking, convenient location close to shopping and close to highways.

2

Trevor

Oct 3, 2025

·

Stayed 1 night

The hotel is completely dated.Wyndham should be ashamed of this property. Had another guest or what we assumed was another guest bang on our door at 7am! There were so many people smoking right at the front door and the smell was terrible. The gym which they say was just renovated has 5 or 6 treadmills of which 2 actually worked properly. We will never ever stay here again even if there’s a fire!

8

Cindy

Mar 2, 2025

·

Stayed 1 night

Hotel is a bit dated which we knew. Stains on carpet. Bed was comfy, pillow cases not so much tho. Breakfast was good and they provide coffee service to the tables. Lots of room for parking. And the area was quiet around the hotel.

10

Agnes

Sep 27, 2024

·

Stayed 1 night

Staff were excellent! Great location being close to west Edmonton mall. Ample parking space. Dining options were great! Buffet breakfast in the restaurant had a great selection. We also stopped in at the lounge for a couple of drinks and dessert - friendly staff and quick service. Only suggestion would be to consider adding more weights to the gym.

6

Michael

Aug 9, 2024

·

Stayed 6 nights

House keeping wasn’t that good No pool Very good breakfast

8

Darlene

Jun 22, 2025

·

Stayed 1 night

No pool, long distance to our room from lobby. Restaurant was a little slow but meals were great! Pleasant staff, clean and comfortable room. Would really appreciate electric charging for vehicle. We would stay again.

10

Hajrudin

Feb 23, 2025

·

Stayed 2 nights

Really close to the mall. Vlts and bar was a nice touch. Breakfast was really good ever day was something different. Would recommend this spot anytime.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms clean, but cleanliness is inconsistent, with reports of dirty bathrooms, stained carpets, smoke smells, and debris in hallways; housekeeping frequency and follow-through sometimes fall short.

Related guest reviews

6

Mark

Jun 15, 2024

·

Stayed 1 night

This rating was impacted by the lack of cleanliness of my room’s bathroom. Long hairs on the toilet bowl and in the sink. Otherwise while dated this is a pretty good property for the price and comes with a decent free breakfast.

4

Catherine

Sep 6, 2025

·

Stayed 3 nights

I wouldn’t recommend this hotel. Room could have much tidier upon arrival - candy wrapper on floor in bathroom (which remained the entire stay) and something that looked like a chiclet on floor in room. Furniture was banged up, beds were soft and everything needed a refresh. View from room was literally a dingy parking lot and garbage dumpster. Hallways were very dark with motion detector lights, stained carpeting and felt creepy. Best thing about hotel location/proximity to WEM but you can do better on this strip in terms of value and cleanliness.

6

shawn

Oct 2, 2025

·

Stayed 2 nights

Cigarettes butts every where in the parking lot. Hallways smelt of smoke. Hallway carpets looked old and look like they haven’t been vacuumed in a month. We stayed in the executive side and for that I’d figure more upgrades but the shower caulking was gross and toilet was cracked all over. Do not stay here.

6

Wella

Jun 7, 2025

·

Stayed 1 night

Check in was quick and staff were nice. Room was not really clean. Plenty of parking. Breakfast was great.

4

Kristen

Jun 16, 2025

·

Stayed 1 night

Our room had been recently renovated and was clean. The rest of the hotel is very rundown and it wouldn't hurt to vacuum or clean the grounds once in a while.

6

Reginald

Mar 24, 2025

·

Stayed 2 nights

There was hair on the pillows and in the bath tub. Dust and dirt in corners. One washcloth and 2 handtowels and had to ask for more. 3 people in a 4 person room. Maid didn’t come in that we were aware of, so no makeup remover replaced and by the end of our stay the garbage was very full. There was a-great deal of smoke at the entrance because of smokers.

2

Aarial

Nov 27, 2025

·

Stayed 1 night

During this stay, I stayed in two different rooms because the first was so dirty! This hotel is in serious need of an overall renovation

10

Lynda

Nov 29, 2025

·

Stayed 1 night

Staff was very courteous and helpful, room clean. Would stay again.

6

Tamara

Dec 6, 2025

·

Stayed 1 night

Noise and not very clean

6

Racquel

Oct 5, 2024

·

Stayed 4 nights

The rooms need to be deep cleaned. Especially the carpets

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, quiet, and comfortable, but the decor is dated and some face maintenance issues such as HVAC problems, poor lighting, squeaky or soft beds, and spotty Wi-Fi.

Related guest reviews

8

Trinie

Jul 24, 2025

·

Stayed 2 nights

Our room 245 was hot as the air conditioner didn’t work. We came in late at night and didn’t want to wait for a serviceman so had a very warm sleep. The rooms are beautiful and clean. The breakfast is very good: eggs and bacon or sausage, fruit salad, pancakes or waffles, oatmeal, toast, juice, and coffee.

8

William

Aug 12, 2025

·

Stayed 3 nights

My room was quite large and my bed was comfortable, but only had lamps for main area lighting and they weren't overly bright.

10

Michele

Nov 16, 2025

·

Stayed 1 night

Room was nice and spacious, very clean and quiet. Beds and pillows were super!

6

Radey

Apr 1, 2025

·

Stayed 1 night

The ventilator is so loud couldn't sleep properly.

6

Chantelle

Oct 12, 2025

·

Stayed 1 night

Beds was a bit unstable and squeaky

10

Mervin

Mar 22, 2025

·

Stayed 3 nights

Heating system needs better control,as not able to regulate heat.

10

Kelley

Nov 30, 2025

·

Stayed 1 night

The hotel is a bit older one but the room is very spacious and very clean. It was so quiet in the room, warm and the bed was very comfortable. The breakfast was few options only but all the food was very fresh and good (had crispy bacon, scrambled eggs, oatmeal, mixed fruit, hot cake and toast with maple syrup) coffee was warm but not hot so I didn’t like that but everything else, including super friendly serving staffs were excellent. We would definitely recommend stay here.

10

Kendal

Oct 26, 2025

·

Stayed 1 night

We were doing a trip to West Ed mall and wanted a close hotel this was above and beyond my expectations. It was super clean, our room was HUGE. We had a (Club) room and it was fabulous. Will be recommending this to my friends.

6

Jim

Jul 28, 2024

·

Stayed 3 nights

The hotel is very average, not bad but not great. While the beds were fairly comfortable, the rooms in general are in need of renovating. Internet connection was pretty much non existent in the room, you need to go to the lobby to get adequate reception. The breakfast buffet was passable but skimpy compared to other buffets we have had had other hotels in the same vicinity.

8

Marg

Jul 26, 2025

·

Stayed 1 night

Great staff. Hard to connect to wifi. Nice rooms.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and helpful, with quick problem resolution for many guests. Some, however, report slow or inconsistent responses, early check-in fees, and occasional rude interactions.

Related guest reviews

2

Jeremy

Oct 5, 2024

·

Stayed 1 night

I was told $20 on the phone at 1pm for early check in if i was there now. I told the lady on the phone that i wont be there till 2 or so, then she said they will adjust it accordingly. I get there around 2pm to check in and i was told by another person that it will be $30 to check in early now. I think it would have gone down, not up

10

Gordon

Dec 27, 2024

·

Stayed 3 nights

The staff here make the experience what it is. Although the rooms are a little older and the key cards regularly act up, the staff more than make up for it with their genuine caring. We had a prolonged stay with the hotel and the breakfast restaurant staff came to know our daughters specific morning order for food and would check with us if we wanted it upon arrival. The staff were always very accomodating with room cleaning and supplies. They even had little care packages made up for all the guest rooms for Christmas

10

Tiffany

Jan 11, 2026

·

Stayed 1 night

Front desk staff was very friendly and efficient.

10

Michael

Aug 16, 2025

·

Stayed 1 night

Had a slight hiccup when arrived. Had asked for a room away from the elevators (was assigned a room right beside the elevator). Went back to the front desk and they quickly and professionally fixed the problem and gave a much better spot. Appreciated the service and resolution. Would definitely stay there again.

8

Kristine

Jan 9, 2025

·

Stayed 9 nights

A package delivered to my hotel room went missing, and there was no CCTV to investigate. The staff offered no assistance in resolving the issue. I stayed for almost 10 days, and the breakfast lacked variety, only alternating between bacon and sausage daily. Also, housekeeping only changes your linen if you asked them which is so difficult because no one answers their direct line. Thanks to the receptionist who helped us out. Other than these, we enjoyed our stay!

10

Shannon

Feb 1, 2026

·

Stayed 2 nights

Staff was very friendly and helpful, facilities clean, good breakfast.

2

Andrew

Jan 17, 2025

·

Stayed 1 night

Lady at front desk was rude, wouldn’t process my deposit and refused to give a refund when they wouldnt check me in. Many other properties in the area with much better service

6

Karla

May 28, 2024

·

Stayed 1 night

Check in took a very long time

10

Lynda

Nov 29, 2025

·

Stayed 1 night

Staff was very courteous and helpful, room clean. Would stay again.

4

KERRY

Jan 26, 2025

·

Stayed 1 night

Arrived 11.30pm due to flight delay. Woken up 3 times between 2.30am and 4.00am with noise taking place in hallway. Not happy. Room temp at 21c upon arrival, never got below 17c, too hot to sleep. Horrible pillows. Ask feont desk for my 200.00 deposit back at checkout and was adised it will automatically reimburse thefunds. 30 hrs later and still haven't received my deposit of 200.00 Will not be staying here again. My next trip 3 days in feb will try city center recommended by 2 coworkers.

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Location

Conveniently located near West Edmonton Mall and major roads, making shopping and getting around easy. A number of reviews note smokers at entrances and loitering in the parking lot that can feel uncomfortable.

Related guest reviews

10

Brian

Apr 18, 2025

·

Stayed 6 nights

Located in walking distance to the WEM

6

Richard

Sep 10, 2024

·

Stayed 4 nights

Would not return, room was passable but common areas old with strong cigarette smell in hallways. Buffet breakfast was cold, although coffee was decent. Area felt unsafe, homeless person sleeping on a bench just outside the entrance door while security guard sat inside at the front desk on his phone. Housekeeping only every three days so just cleaned the room once in our 4 night stay. Seems like a covid rule that is out dated. Could phone for fresh towels but kept forgetting when leaving in the mornings, so that's on me. Seemed to be lots of better choices in the area.

6

David

Apr 9, 2025

·

Stayed 1 night

Smashed bottles all around parking lot. Was worried about parking outside

10

Dianne

Oct 10, 2025

·

Stayed 1 night

Room is great, beds very comfortable with awesome pillows. Room very clean. Great location for mall shopping….5 minute drive. Staff so friendly. Will definitely book again.

10

Sylvia

Oct 20, 2025

·

Stayed 2 nights

Very good breakfast, friendly staff, plenty of parking, convenient location close to shopping and close to highways.

10

Dianne

Oct 13, 2025

·

Stayed 2 nights

Location was fabulous. 4 minute drive to the mall. Box mall across the road with everything you might need like Safeway, Marshall’s, McDonalds etc. The staff were very kind and made small changes with my reservation with a smile. My room way typical, beds comfy, lots of pillows, very clean and quiet. During the week I ordered breakfast off the restaurant menu, on the weekend it was buffet. Great selection and really good coffee. Will definitely stay here next time.

10

Herman

Jun 10, 2025

·

Stayed 1 night

Decent room for the price, great location

8

Roy

Jun 27, 2024

·

Stayed 1 night

A few crackheads hanging around

6

Miranda

Jul 6, 2024

·

Stayed 2 nights

The bed and pillows were not very comfortable. Felt unsafe with the amount of homeless people that were around the property.

8

Renée

Mar 30, 2025

·

Stayed 1 night

Hotel was clean and decent for an older facility. Some sketchy people in the parking lot and area though.

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AI-generated summary based on recent guest reviews

Dining

The included hot breakfast is widely appreciated, with many praising the buffet and selection. Some guests found options limited or inconsistent and reported slow restaurant service or varying buffet/menu formats.

Related guest reviews

10

Daniel

Oct 21, 2025

·

Stayed 1 night

Breakfast was a joke, stayed here before and it was a Buffett breakfast, this time we were given a menu to choose from very limited options and could upgrade on other food. They also like to put you into a bad position with having staff bring you the food and drink. If I wanted to go to Denny’s I would have gone to Denny’s, buffet style food is the way to go. I understand that because of the amount of vehicles in the parking lot that there was limited guests, bit that was totally not comfortable at all. The rooms were clean and nice.

10

Melissa

Mar 26, 2025

·

Stayed 2 nights

Rooms were clean. Breakfast was good and buffet style. Beds were firm but comfortable, and the pillows were nice.

10

Kelley

Nov 30, 2025

·

Stayed 1 night

The hotel is a bit older one but the room is very spacious and very clean. It was so quiet in the room, warm and the bed was very comfortable. The breakfast was few options only but all the food was very fresh and good (had crispy bacon, scrambled eggs, oatmeal, mixed fruit, hot cake and toast with maple syrup) coffee was warm but not hot so I didn’t like that but everything else, including super friendly serving staffs were excellent. We would definitely recommend stay here.

10

Kimberley

Sep 14, 2025

·

Stayed 6 nights

Hotel was great, there was some confusion upon checking in as the price we were charged ended up being more expensive than what we had booked for but luckily wasn’t by a lot. Breakfast was good, the buffet wasn’t operational the one day so they gave us menu item but food was still good.

6

Kathryn

Jun 19, 2024

·

Stayed 1 night

This hotel could use an upgrade! Breakfast was mediocre at best.

10

Dianne

Oct 13, 2025

·

Stayed 2 nights

Location was fabulous. 4 minute drive to the mall. Box mall across the road with everything you might need like Safeway, Marshall’s, McDonalds etc. The staff were very kind and made small changes with my reservation with a smile. My room way typical, beds comfy, lots of pillows, very clean and quiet. During the week I ordered breakfast off the restaurant menu, on the weekend it was buffet. Great selection and really good coffee. Will definitely stay here next time.

10

Mike

Aug 25, 2025

·

Stayed 3 nights

Absolutely beautiful hotel. Excellent location. Best breakfast included in the stay.

8

Skye

Jun 15, 2024

·

Stayed 1 night

I stayed here for 5 nights and I really enjoyed it. The people at the front desk were really nice except for when I went to checkout. The rooms were fine, nothing special but we slept well. We decided to grab supper on Friday night at the restaurant in the hotel. We waited over an hour for a pizza and a bowl of soup. I would find somewhere else to eat. Other than that it was fine. The elevator is quite old and loud.

10

Jocie Ann

May 23, 2025

·

Stayed 3 nights

Great stay and excellent breakfast

10

Rosemary

Jun 14, 2025

·

Stayed 2 nights

Breakfast is excellent

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$92
March	$90
April	$97
May	$98
June	$92
July	$99
August	$100
September	$116
October	$98
November	$90
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $215	18 $88	19 $87
20 $75	21 $75	22 $77	23 $73	24 $67	25 $76	26 $74
27 $69	28 $74	29 $72	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $83	3 $84
4 $74	5 $81	6 $77	7 $81	8 $80	9 $78	10 $80
11 $73	12 $77	13 $80	14 $81	15 $81	16 $86	17 $89
18 $75	19 $78	20 $80	21 $81	22 $78	23 $89	24 $95
25 $77	26 $75	27 $75	28 $78	29 $81	30 $81	31 $93

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Deluxe Room, 1 King Bed (Pet Friendly)

Deluxe Suite, 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Mobility)

Deluxe Room, 1 King Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 2 Queen Beds

Family Room, Multiple Beds

Room, 2 Queen Beds (Pet Friendly)

Deluxe Room, 1 King Bed (Club)

Club Room, 1 King Bed

Studio Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Royal Hotel West Edmonton, Trademark Collection by Wyndham

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Prices for upcoming dates