Name: Holiday Inn Express Edmonton Downtown by IHG
Address: 10010 104th Street, Downtown Edmonton, Edmonton, Canada, Edmonton, Alberta, CA
Price range: $100–$364 per night
Rating: 8.05

What guests think

Across recent reviews of Holiday Inn Express Edmonton Downtown by IHG, guests praise the friendly staff, clean rooms, and convenient location near Rogers Place, while noting an aging property with maintenance issues and noise between rooms.

Breakfast is often appreciated for variety and value, though some report cold items or slow replenishment. The pool and hot tub are available, but temperatures, cleanliness, and maintenance can be inconsistent. Parking is paid, limited and cramped for larger vehicles, and several guests mention break-ins and a sketchy surrounding area with loiterers. Expect solid value and helpful service in a dated, central hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are available, but guests report inconsistent temperatures, cleanliness, and occasional maintenance issues. Parking is paid, limited and cramped, with several reports of tickets or vehicle break-ins in the shared lot.

Related guest reviews

8

Adam

Nov 17, 2025

·

Stayed 2 nights

Friendly staff, comfortable room, excellent breakfast. Only complaints were the room walls were not very soundproof, and the hot tub was too hot to enter and enjoy on Saturday night.

8

Nicholas

Dec 20, 2024

·

Stayed 2 nights

Parking is not really available until after 530 when local businesses close down. Hotel parking is shared public parking.

6

Pasang

Oct 12, 2025

·

Stayed 1 night

Hotel has no parking and third party parking has limited parking spots. I couldn’t get a parking when I came around 9pm at hotel.

8

Jennifer

Jul 3, 2025

·

Stayed 1 night

Great service, kind staff. Breakfast was amazing and the kids had a great time in the pool. Hot tub was just put back into service so it wasnt hot, it was warm and the jets were not working but the facilities were clean and the hotel staff were all very friendly.

8

Jezelle

Apr 9, 2025

·

Stayed 3 nights

The staff were all nice, approachable, and very accommodating. The rooms were acceptable but needed a little more attention when it comes to cleaning. Parking was somewhat challenging since it is shared public and hotel parking, and you really risk parking there due to the area. Just don't leave anything valuable in your car. The location is close to all amenities, which is convenient. You just need to be cautious, as there are some "homeless" people constantly hanging around. Overall, our stay was very good. We will definitely be back .

2

Chloe

Nov 10, 2025

·

Stayed 2 nights

Very poor. The toilet would not flush. We called and spoke to the front desk staff on multiple occasions. Someone was sent up to my hotel room and used my empty wine bottle to attempt to fix the toilet?? It was not fixed and we were asked to wait until morning for maintenance to come and fix it. Morning came around and the toilet issue was not fixed we had to go to the lobby to use the public washrooms. The hot tub was cold on day two and we reported this as well and it was not fixed we were told maintenance does not show up until 9am and the hot tub opened at 5:30am. On top of this all, the fitted sheets did not fit the size of mattress it was almost as if they tried putting a double fitted sheet on a queen size mattress and the sheet came off as soon as you laid on the bed. On day two we came back to our room and it looked as if house keeping entered the room and made our beds with the old sheets that were already on the bed. Why even come into a room if the sheets aren’t going to be replaced? Absolutely terrible stay. The front end staff were not helpful at all. They stated they could not refund us charges due to the stay being booked on expedia. I would have expected compensation.

6

Jesse

Sep 2, 2025

·

Stayed 1 night

Pool and hot tub were cold. Parking is unsafe and we were told to leave nothing in our vehicles.

6

Laura

Oct 11, 2025

·

Stayed 3 nights

The parking was terrible. The spaces are too small for all the oversized pickups, hard to navigate with deadends, and even though I paid for parking, I still got a ticket.

8

Allan

Jul 6, 2025

·

Stayed 2 nights

Comfy bed, clean room. Steam room wasn’t working.

10

Colby

Mar 24, 2025

·

Stayed 1 night

Parking was a nightmare. Paid for parking at machine in the lot but expired at 6am which is very inconvenient.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean, while others reported dirty floors, stained or unwashed linens, odors, and worn common areas.

Related guest reviews

2

Gagan

Nov 14, 2024

·

Stayed 1 night

Our room had this smell, there was dust all over the place. The beed sheets were not clean! We called front desk and were told that hpusekeeping was done for the day. We asked for different room, not much better....the bed sheet had a brown stain on it.

4

Gary

Oct 20, 2025

·

Stayed 2 nights

The facility could use a deep cleaning. The room was in poor shape. Dirty floor had obvious water damage which was painted over. Moldy tile grout in the shower. Just needs a good maintenance manager. Light was broken. Floor felt dirty. My socks that were white instantly became brown. So I walked around with my shoes on.

2

Andreea

Dec 11, 2024

·

Stayed 2 nights

This hotel is so grossly kept, it can be comparable to a motel. Some staff was friendly and inviting and breakfast is included which was the positive part of this hotel. The negative is the poor house cleaning services. The first room we were offered had a fitted sheet that didn’t fit at all (it was rolled halfway up the mattress), exposing the disgusting mattress under. The mattress was absolutely horrifying. The second room was better however still had major areas of filth. There was a tissue under the nightstand, we had to request refills of hand soap and body wash as they were empty when we arrived. The curtain (room 704), has what appears to be blood splatter (quite a lot). It was dusty, with spots on the mattress. Just truly horrible.

6

Haylee

Oct 20, 2024

·

Stayed 2 nights

Clean enough and all your amenities there. Good breakfast. However there is a strong smell in the lobby/elevators and room had a smell of old cigarette smoke.

10

Madison

Nov 16, 2025

·

Stayed 1 night

Very clean and the staff was very kind. Parking was easy!

2

Jeff

Jul 7, 2025

·

Stayed 1 night

Very dirty. Breakfast was terrible and not stocked with any hot food

4

Nicole

Apr 14, 2024

·

Stayed 3 nights

All common areas including hallways and elevator were not clean when we arrived, and were not cleaned for the duration of our 3 day stay.

10

Tracie

Feb 14, 2026

·

Stayed 2 nights

We have always had a great stay. The staff are friendly and willing to help. The rooms are clean and spacious.

10

Colin

Oct 28, 2024

·

Stayed 1 night

Hotel was clean, room was comfortable, breakfast was great. It was a quick trip, but we had all we needed while here. Front desk staff were lovely.

10

Marsha-Lynn

Feb 6, 2026

·

Stayed 3 nights

The room was clean, the staff was helpful and kind. Great location.

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Rooms

Rooms are dated but generally comfortable, with some spacious layouts and balconies. Noise from thin walls or elevators is noted, and Wi-Fi can be slow.

Related guest reviews

10

Henry

Jun 16, 2024

·

Stayed 1 night

Everything was awesome except that the Wifi service was bad.

6

Sandra

Aug 8, 2025

·

Stayed 2 nights

Place was very outdated

8

Aidan

Jun 29, 2025

·

Stayed 8 nights

I enjoyed my stay at the Holiday Inn Express. It is a bit of an older hotel and could use an update but over all it was a good experience for me. They had an amazing free breakfast that left me full and ready for the day. They had a hot tub and pool with nice view of outside. They had a balcony with sliding door in the rooms which was a nice touch for me as the view was nice and I could hear the birds and have fresh air. Thank you for this stay! I look forward to staying again!:)

10

Caroline

Apr 30, 2024

·

Stayed 2 nights

Just a little noisy. Recommend not staying in a room near the elevator.

8

Madison

Sep 22, 2024

·

Stayed 3 nights

Overall was a great stay but our room was behind the elevators so we were woken up multiple time do to that.

8

Priscilla

Jun 4, 2025

·

Stayed 1 night

I was given a room that was right behind the elevators. I didn’t think it was going to be an issue if walls were sound proof. Clearly it wasn’t. Unfortunately the sound was a constant disturbance. And by the time it all happened, it was definitely too late to ask for a room swap. Staff was great. Hotel is a little dated but is clean and has all you need for a minimal stay

10

Tracie

Feb 14, 2026

·

Stayed 2 nights

We have always had a great stay. The staff are friendly and willing to help. The rooms are clean and spacious.

10

Reacko

Jun 6, 2024

·

Stayed 1 night

Enjoyed my stay very much. The wifi was a little slow but everything else was great. Good job.

8

Richard Nicholas

Jun 17, 2024

·

Stayed 2 nights

The hotel was conveniently located for my purposes (going to an Oilers game). It was a short walk to Rogers Place and many restaurants and bars. All staff I encountered (two at the front desk, a housekeeper, breakfast attendant) were very friendly. Housekeeping was quick to respond to the one problem I did have, which was a clogged bathtub drain. The beds were comfortable and had several pillow firmness options, the room had several useful amenities (e.g., microwave, fridge, coffee maker, safe), and the A/C worked well.

10

Deborah

Sep 15, 2025

·

Stayed 1 night

Nice location. You have to pay for parking 16$ so keep that in mind when booking. We had a guest stay on the pull out couch and it was less than ideal. The mattress was very thin, she could feel the frame below. Breakfast was very good, hot, fresh with good selection. Would stay here again.

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Service

Staff are widely praised as friendly, accommodating, and responsive, with easy check-in and helpful problem solving. A few guests reported delays or unhelpful responses during issues.

Related guest reviews

2

Braulio

Jul 23, 2025

·

Stayed 1 night

I had a terrible experience at this hotel, and I feel compelled to share it so others can avoid the same. When I arrived for check-in, I was told my room wouldn’t be ready for another 2.5 hours. The delay was because hotel management decided to allow late check-outs for an event group that had been staying there for 3 days. That group’s convenience clearly took priority over incoming guests. Because of this mess, I ended up arriving one hour late to The Weeknd concert, which was the main reason for my trip. Other guests were forced to change clothes in the lobby washrooms, making it difficult for anyone to actually use the facilities. It was chaotic, uncomfortable, and unacceptable. To make things worse, hotel staff said they would waive the overnight parking fee to make up for the delay, but that never happened. I wasn’t informed of the charge at checkout, and only discovered it days later when I saw my credit card statement. On top of everything, there was also a toilet flood in one of the rooms that got so bad it required the fire department to respond and blocked off part of the hotel. This was hands down the worst hotel experience I’ve ever had. Poor communication, broken promises, and a complete lack of respect for guests’ time. I will never stay here again, and I do not recommend this hotel to anyone.

10

Chiajung

Jul 11, 2025

·

Stayed 3 nights

The manager Chris was gracious and kind to help us when my husband said he had bad back and need a different bed. It made our trip to have a wonderful experience.

10

Natasha

Dec 31, 2024

·

Stayed 3 nights

We had the best time me and my 7 year old immediately TK (the very sweetest Gentleman at Front Desk)🥰❤️👌💯👍 read the whole situation he knew what we needed before we Knew he switched rooms to accommodate our needs gave my daughter a stocking with goodys came with us up the stairs as my daughter was nervous (my daughter is having sensory difficulties) best part of the whole experience was the staff went above and beyond .. every single one everyone we dealt with was do warm and kind👌💯

10

Jez

Jun 2, 2025

·

Stayed 2 nights

They moved us to a better room after realizing the one we booked won’t be a good fit for us. That was so nice of them and me and my family appreciate it so much! The only thing though is I think they need to change the filters in their air conditioning units or something because the air it’s blowing, at times, is giving off a bad smell. Other than that our stay has been good and comfortable.

10

fergus

Apr 19, 2025

·

Stayed 1 night

The staff who checked us in was fantastic

10

Mahmoud

May 15, 2025

·

Stayed 1 night

Friendly staff. Flexible to allow me with a late check out to make it to my last meeting before leaving the own.

10

Ronald

Nov 27, 2025

·

Stayed 2 nights

Excellent service!

2

Chloe

Nov 10, 2025

·

Stayed 2 nights

Very poor. The toilet would not flush. We called and spoke to the front desk staff on multiple occasions. Someone was sent up to my hotel room and used my empty wine bottle to attempt to fix the toilet?? It was not fixed and we were asked to wait until morning for maintenance to come and fix it. Morning came around and the toilet issue was not fixed we had to go to the lobby to use the public washrooms. The hot tub was cold on day two and we reported this as well and it was not fixed we were told maintenance does not show up until 9am and the hot tub opened at 5:30am. On top of this all, the fitted sheets did not fit the size of mattress it was almost as if they tried putting a double fitted sheet on a queen size mattress and the sheet came off as soon as you laid on the bed. On day two we came back to our room and it looked as if house keeping entered the room and made our beds with the old sheets that were already on the bed. Why even come into a room if the sheets aren’t going to be replaced? Absolutely terrible stay. The front end staff were not helpful at all. They stated they could not refund us charges due to the stay being booked on expedia. I would have expected compensation.

10

Lucas

Feb 24, 2025

·

Stayed 4 nights

These staff at the front desk were top notch I’ll be returning on all my monthly business visits - best hotel with the best staff for the best price in central downtown Edmonton! Thanks again guys ! Oh and the cleaning staff were absolutely amazing they were super respectful and did a amazing job

10

Susan

Apr 28, 2025

·

Stayed 1 night

Excellent staff; helpful and friendly. Very clean and quiet, decent hotel breakfast.

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Location

Central location within walking distance of Rogers Place, restaurants, and transit. Several reviews describe a sketchy feel with loiterers or homeless nearby, so some guests were cautious at night.

Related guest reviews

10

Jenny

Jan 19, 2026

·

Stayed 1 night

Friendly front desk staff made for easy check in. Room was clean and comfortable. Quick walk to lots of restaurants and to Rogers Place.

10

Sarah

Sep 18, 2025

·

Stayed 3 nights

All the staff we encountered were friendly. The hotel was clean and comfortable. Walking distance to trains which was great for getting around. Parking was $20 per night extra ($14 for members) and difficult with a full sized truck. Would stay again.

8

Emma

Apr 28, 2025

·

Stayed 2 nights

Great location within walking distance of many restaurants and Roger’s arena.

10

Edward Charles

Nov 30, 2023

·

Stayed 2 nights

We really liked how clean the hotel was including our room, hot tub & pool area as well as the breakfast area. Staff was polite and caring. We were going to Rogers Place so it is a convenient 15 minute walk. There are homeless around that made me uneasy so we made sure we walked with others present.

10

Hsiang Ching

Jul 12, 2025

·

Stayed 4 nights

Great location with lots of restaurants within walking distance. The staff were very friendly and the service was excellent. We had a pleasant stay and will definitely visit again next time!

8

Erika

May 17, 2025

·

Stayed 2 nights

Perfect downtown location.

10

Faisal

Oct 12, 2025

·

Stayed 1 night

A lot of homeless people around.

8

Tammy

May 26, 2024

·

Stayed 2 nights

Great location, easy walk to Roger’s Place. Good value for the price. Room was clean, bathroom was large, bed was comfy. Area was downtown do a large city… nothing the hotel could control.

8

Katherine

May 23, 2024

·

Stayed 3 nights

Staff was outstanding: able to provide guidance and assistance throughout our stay. It is unfortunate that the city, despite law enforcement efforts, is struggling with a tremendous drug problem. We could not walk more than a few feet from our hotel without encountering addicted individuals, some of whom were confrontational and violent. We understand that the city is putting a lot of effort and money to improve the area. We observed law enforcement performing what they called "security sweeps" while wearing what appeared to be bulletproof vests. The hotel is in a very convenient location to Rogers Place and the downtown core with some of the most attentive staff we have ever had. Hopefully, the area will be safer soon. Please, please be careful if you stay at ANY hotel in Edmonton..

10

Irma P

Aug 31, 2025

·

Stayed 4 nights

Excelente ubicación en Edmonton

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Dining

Complimentary breakfast is generally good with a decent variety and value. Some guests found items cold, average, or replenished slowly.

Related guest reviews

10

William

Jun 23, 2025

·

Stayed 4 nights

Customer service was superior. Breakfast had lots of variety and well prepared. Layout of lobby was inviting. Pool and spa were functional and clean. Access cards worked well. Very supportive staff.

10

Brandi

Oct 14, 2025

·

Stayed 1 night

My room was very clean, the staff were great. I forgot my phone charger and the front desk let me borrow one of theirs for the night. Breakfast was very hot and filling. They had pancakes, muffins, toast, begals, juice, coffee, tea, eggs, omelets, sausages, bacon, yorgurt. Beds were comfortable and the blankets nice and warm. The shower was just the right pressure. The room was very large. Yes your going to see houseless people around but you will in any city so that was ok. They didnt ask for anything and one gentelmen even wished me a good evening. There is a pool and hot tub but I didnt use them as I didnt have the time but they look nice Will definitely stay again

8

Elizabeth

Jan 19, 2026

·

Stayed 3 nights

Good hotel - very helpful staff and great breakfast included with room cost - for the price point. I am vegan and had baked bean porridge toast fruit. Hotel is a bit rundown a the LEDs in the hallways and bathrooms are harsh.

2

Jeff

Jul 7, 2025

·

Stayed 1 night

Very dirty. Breakfast was terrible and not stocked with any hot food

4

Rob

Jan 22, 2026

·

Stayed 2 nights

Most of the food was cold. The pancakes were coming out under cooked and was broken the first day there

10

Michelle

Oct 10, 2025

·

Stayed 1 night

Smooth & easy check-in, great stay and convenient breakfast with many options. The staff are very friendly; Hansa was so lovely and helpful. Highly recommended!

10

Chelsea D

Dec 13, 2025

·

Stayed 2 nights

Clean room, good breakfast and amazing value for what we paid. Love that there is a Liquor store attached and a convenience store.

10

Dillon

Nov 28, 2025

·

Stayed 1 night

Our stay was very comfortable. Clean, good, courteous staff, nice breakfast.

10

Deborah

Sep 15, 2025

·

Stayed 1 night

Nice location. You have to pay for parking 16$ so keep that in mind when booking. We had a guest stay on the pull out couch and it was less than ideal. The mattress was very thin, she could feel the frame below. Breakfast was very good, hot, fresh with good selection. Would stay here again.

8

Katherin

Mar 23, 2025

·

Stayed 4 nights

The staff was excellent! Breakfast was good. Wish water and coffee were offered all day but understandably. Great location! Never waited more than a minute for an Uber and walking distance from Roger’s Place.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$107
March	$119
April	$131
May	$139
June	$147
July	$127
August	$121
September	$137
October	$140
November	$117
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $115	3 $118
4 $113	5 $110	6 $195	7 $329	8 $205	9 $137	10 $160
11 $110	12 $100	13 $125	14 $133	15 $123	16 $151	17 $170
18 $123	19 $100	20 $144	21 $241	22 $364	23 $269	24
25 $107	26 $130	27 $140	28 $135	29 $105	30 $118	31 $119

Holiday Inn Express Edmonton Downtown by IHG

Prices for Holiday Inn Express Edmonton Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Standard Room, 1 King Bed with Sofa Bed, Balcony

Suite, 1 King Bed

Standard Room

Standard Room, 1 Queen Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Balcony

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express Edmonton Downtown by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Edmonton Downtown by IHG

Considering this hotel for your Edmonton trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $140	19 $208
20 $115	21 $109	22	23	24	25 $127	26 $134
27 $129	28 $118	29 $113	30 $118